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Recensioni per Leonardo Hotel Negev

Leonardo Hotel Negev
4 Henrietta Zsold St., Beersheba

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 48 su 203 recensioni" "
Valutazione di 8 - Buono. 76 su 203 recensioni" "
Valutazione di 6 - Soddisfacente. 40 su 203 recensioni" "
Valutazione di 4 - Scarso. 22 su 203 recensioni" "
Valutazione di 2 - Terribile. 17 su 203 recensioni" "

7,4/10

Pulizia

7,4/10

Personale e servizio

7,2/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

andrea

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a settembre 2018
Risposta di d, il giorno 8 ott 2018
Dear guest, Thank you for choosing to stay at the Leonardo Negev Hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well. Best regards, Linoy Abudrham | Guest Relations Manager.

4/10 Scarso

Eliyahu, Livadia Larnaca

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The place needs a renovation
Soggiorno di 1 notte a maggio 2024
Risposta di Linoy, il giorno 15 mag 2024
Dear Eliyahu,Thank you for taking the time to write a review of our hotel.I apologize that we were unable to make your stay pleasant.The guest experience is very important to us .We have read your comments carefully and have been forwarded to the relevant department heads so that we can learn from them and draw conclusions.we will be happy to serve you on your next visit as well Best regards,Linoy Hanuhov Guest Relations Manager.

6/10 Soddisfacente

Atalya

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
We stayed here on a sleepy winter night. Check in was swift but very indifferent and lacking in info. The lobby seemed sad and dull and the bar wasn't open. Room felt very clean although outdated and we had a good night's sleep although the pillows felt old and thin. Bathroom requires an update but is nevertheless functioning and clean. TV transmition was a little grainy and the chanels did not match what was written in the guide. I tried calling reception but there were no instructions as to which number to dial. The hotel app itself didn't offer the things it claimed to include .. such as room service menu, meal times etc and was very basic and uninformative. Breakfast variety was good but mostly not tasty. At this price level I would expect so much more... so while it was OK it was not at all worth the price.
Soggiorno di 1 notte a marzo 2024
Risposta di Linoy, il giorno 15 mag 2024
Dear Atalya,Thank you for taking the time to write a review of our hotel.I apologize that we were unable to make your stay pleasant.The guest experience is very important to us .We have read your comments carefully and have been forwarded to the relevant department heads so that we can learn from them and draw conclusions.we will be happy to serve you on your next visit as well Best regards,Linoy Hanuhov Guest Relations Manager.

8/10 Buono

Guy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff were friendly, welcoming and spoke good English. The rooms were comfortable and tended to daily. The swimming pool was nice although only open during certain hours. The breakfast was definitely the low point of the hotel. Very poorly managed and understaffed. The scrambled eggs had developed a crust from being under a hot tray for too long. The pastries were also kept under hot lights, which rendered them hard and dry, this was every single morning. The egg cooking station was often unmanned and left on, so that the smell of smoke and burning debris could be smelled. Nothing was labled, so everything was a guess. The coffee station was one machine and was manned by the restaurant manager so there was a constant queue for hot drinks.. certainly something to look into. Also with regards to parking, the hotel have a function facility for weddings, so parking after the afternoon into the night is really an issue, as its free for customers. Hotel was overpriced, but unfortunately there was no other option.
Soggiorno di 4 notti a giugno 2023
Risposta di Linoy, il giorno 20 giu 2023
Dear Guy, Thank you for choosing to stay at the Leonardo Negev Hotel.We were happy to read that you enjoyed your stay with us,We have read your comments carefully and have been forwarded to the relevant department heads so that we can learn from them and draw conclusions.we will be happy to serve you on your next visit as well Best regards,Linoy Hanuhov Guest Relations Manager

8/10 Buono

Robert

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Only stayed one night, but found it most enjoyable. The hotel is sleek and modern, close to public transport (with inter-city and local), staff are helpful, and the view of Be'er Sheva from my room was spectacular. Comfortable bed, amazingly fast internet, deep bath. My only complaint is the buffet dinner which, at 150NIS, is overpriced for the rather boring food offered. On the other hand, the buffet breakfast offers vast options, all good.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice place to stay
It was very nice to stay at the Leonardo's, the staff was friendly and also spontaneous parking was allowed. Central bus station in 5 minutes, University a 5 minutes walk, too.
Soggiorno di 2 notti a dicembre 2022
Risposta di Linoy, il giorno 1 gen 2023
Dear Guest, Thank you for choosing to stay at the Leonardo Negev Hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well. Best regards,Linoy Hanuhov Guest Relations Manager.

8/10 Buono

Shahar

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall good stay However - brakefast moderate - degredated compare to my past visits to this hotel
Soggiorno di 2 notti a dicembre 2022
Risposta di linoy, il giorno 18 dic 2022
Dear guest, Thank you for choosing to stay at the Leonardo Negev Hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well. Best regards,Linoy Hanuhov Guest Relations Manager.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Two days in Be’er Sheva
The room was spacious and well appointed It’s an older hotel in need of some updates and maintenance. The manager was a good listener; I suggested to him a more streamlined approach to the coffee service at breakfast and other ideas I was well treated by the staff
Soggiorno di 1 notte a dicembre 2022
Risposta di linoy, il giorno 12 dic 2022
Dear GuestThank you for choosing to stay at the Leonardo Negev Hotel We appreciate your taking the time to write this feedback. We are sorry to read that the vacation does not match your expectations, hope to see you again among the guests of the Leonardo Negev Hotel Best regards,Linoy Hanuhov Guest Relations Manager.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel in the City Center
Good hotel in the City Center, room was very clean, comfortable sleeping conditions, very reach breakfast... Recommended f you have to go to Beer Sheva
Soggiorno di 2 notti a settembre 2022
Risposta di linoy, il giorno 11 ott 2022
Dear Michael, Thank you for choosing to stay at the Leonardo Negev Hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well. Best regards,Linoy Hanuhov Guest Relations Manager.

2/10 Terribile

Yossi

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The reservation was badly. We got mistaken room at the first day , the change take time. When we did checked out they want more money for the vacation without asking at the original payment bad customer service!!.
Soggiorno di 1 notte a settembre 2022
Risposta di linoy, il giorno 11 ott 2022
Dear Yossi,Thank you for taking the time to write a review of our hotel.I apologize that we were unable to make your stay pleasant.The guest experience is very important to us .I hope to have the pleasure of hosting you again in the near future,and provide an even better service.Best regards,Linoy Hanuhov Guest Relations Manager.

2/10 Terribile

Snir

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was hands down the worst hotel experience ive ever had. They didnt clean the rooms on some days. The shower only hsd scolding hot water and i couldn't baith my kids and the managers straight up didnt care. I want my money back!
Soggiorno di 5 notti a luglio 2022
Risposta di linoy, il giorno 16 ago 2022
Dear Snir, Thank you for taking the time to write a review of our hotel. I apologize that we were unable to make your stay pleasant. The guest experience is very important to us . I hope to have the pleasure of hosting you again in the near future, and provide an even better service. Best regards, Linoy Hanuhov| Guest Relations Manager.

6/10 Soddisfacente

Ruby

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2022
Risposta di linoy hanuhov, il giorno 31 lug 2022
Dear Ruby Thank you for choosing to stay at the Leonardo Negev Hotel We appreciate your taking the time to write this feedback. We are sorry to read that the vacation does not match your expectations, hope to see you again among the guests of the Leonardo Negev Hotel Best regards, Linoy Abudrham | Guest Relations Manager.

10/10 Eccellente

David, LOS ANGELES

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2022

8/10 Buono

george

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad aprile 2022

8/10 Buono

Robert

Mi è piaciuto: Personale e servizio
Soggiorno di 8 notti a marzo 2022

2/10 Terribile

shalom

Soggiorno di 1 notte a marzo 2022

2/10 Terribile

raphael

Soggiorno di 2 notti a marzo 2022

6/10 Soddisfacente

Jake

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a gennaio 2022

10/10 Eccellente

TOMER

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di linoy, il giorno 5 gen 2022
Dear Tomer, Thank you for choosing to stay at the Leonardo Negev Hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well. Best regards, Linoy Hanuhov | Guest Relations Manager.

6/10 Soddisfacente

Sungdo

Viaggio di lavoro
레오나르도 네게브
방온도 개별조절 불가하여 밤에 추움, 식당내 스푼 배치장소가 항상 일정하지 않아 물어보아야 하고, 물어봐도 제대로 가르쳐 주지 않음. 스푼에 얼룩이 남아 있음. 주차장 차단기 인식이 자주 말썽임. 그러나, 나머지 시설 수준과 인테리어, 프런트 응대는 좋음.
Soggiorno di 1 notte a novembre 2021
Risposta di Linoy, il giorno 21 dic 2021
Dear Guest, Thank you for taking the time to write a review of our hotel. I apologize that we were unable to make your stay pleasant. The guest experience is very important to us . I hope to have the pleasure of hosting you again in the near future, and provide an even better service. Best regards, Linoy Abudrham | Guest Relations Manager.

10/10 Eccellente

Jeremy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte a novembre 2021
Risposta di Yana, il giorno 7 dic 2021
Dear guest, Thank you for choosing to stay at the Leonardo Negev Hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well. Best regards, Yana Platsman

8/10 Buono

solomon

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Old hotel, good beds, quiet. Good breakfast. Good value
Soggiorno di 1 notte a novembre 2021
Risposta di Yana, il giorno 7 dic 2021
Dear guest, Thank you for choosing to stay at the Leonardo Negev Hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well. Best regards, Yana Platsman

6/10 Soddisfacente

anthony

Soggiorno di 1 notte a ottobre 2021

6/10 Soddisfacente

Ronza

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our stay was not in the best way. There were no dental care kits, and only after I asked about four times did they bring brushes without toothpaste! In addition to the dirt that was under the bed. I sat on the floor playing with my son, looking under the bed I found straws and toilet paper thrown away. we stayed for two days and the room underwent at least one "cleaning" that they had to take out at least this garbage! But not done properly. It was very disrespectful to us as guests. And very expensive relative to the service and cleanliness we expected to find accordingly. It is very embarrassing to expect a high level of cleanliness in one of the most well-known and popular hotels in the country, but in practice you will find a lower level than standard, especially during this time of the Corona, which requires strict cleaning and supervision. Attached are pictures of what I found under the bed. I expect appropriate compensation. Thanks
Soggiorno di 1 notte ad agosto 2021
Risposta di Yana, il giorno 7 dic 2021
Dear Guest, We thank you for choosing to stay at the Leonardo Negev Hotel. We are sorry to read that the vacation did not match your expectations. We have read your comments carefully and have been forwarded to the relevant department heads so that we can learn from them and draw conclusions. Hope to see you again among our guests and we look forward to your next visit. Best regards,

8/10 Buono

Maayan

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a settembre 2021

8/10 Buono

sarit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2021

2/10 Terribile

Benjamin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No
Honestly stay away.
Soggiorno di 1 notte a settembre 2021

10/10 Eccellente

Noam

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2021

8/10 Buono

Eva

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
everything is pretty fine but one drawback:
A little bit dirty windows and the air conditioner. If you have an allergy , take your pills with you . The other things were pretty fine ,
Soggiorno di 2 notti ad agosto 2021

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Location was great for us. Nice room, pool was great - but closed at 6pm! We nearly missed it. If you want the breakfast, sign up through Orbitz -- it's double the price at the front desk. We didn't purchase it. Water from the shower flooded the bathroom and there was no drain in the floor. Had to use all our towels to mop up. The front desk was vey slow in bringing more towels, which we didn't have enough of from the start. But all in all, it was really very nice and very good price. Recommended.
Soggiorno di 1 notte ad agosto 2021

2/10 Terribile

Eliyahu

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2021

8/10 Buono

Ohad

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Nice hotel in BeerSheva
We stayed only for one night on our way down south. Nice room, great reception staff, nice pool.
Soggiorno di 1 notte a luglio 2021

8/10 Buono

Vanessa

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Easy going relaxed hotel, bird in dining room was off putting, rooms not the cleanest, nice pool, decent breakfast, good for a family
Soggiorno di 3 notti a luglio 2021

8/10 Buono

Chanael

Soggiorno di 2 notti a luglio 2021

8/10 Buono

Jacques

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Hotel correct
Hotel avec piscine, sauna & salle de sport. Pas trop mal pour la région (il n'y a pas beaucoup d'hotel). Déjeuner correct.
Soggiorno di 4 notti a luglio 2021

2/10 Terribile

Amir

Soggiorno di 1 notte a luglio 2021

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Leonardo 8.4
Soggiorno di 1 notte a giugno 2021

8/10 Buono

genady

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a giugno 2021

10/10 Eccellente

Dana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2021

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Hotel for Negev visit
The hotel was good and the staff helpful. Food was OK, but not much to choose from and quite expensive.
Soggiorno di 1 notte a marzo 2020
Risposta di Juli, il giorno 22 mar 2020
Dear guest, Thank you for your comments. We take our guests' comments very seriously and trying to improve all the time. We were glad to read about our staff service, and wish to see you again soon as one of our pleased guests. Thanks and regards, The Leonardo Negev, Beer Sheva hotel.

10/10 Eccellente

Naama

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent location particularly to the Beer Sheva Performing Arts Center. The staff took good care of us.
Soggiorno di 1 notte a febbraio 2020
Risposta di Juli, il giorno 22 mar 2020
Dear Naama, Thank you for your kind review. Hope to see you again soon in our hotel. Thanks and regards, The Leonardo Negev, Beer Sheva hotel.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fornøyd
Svært god mat, det eneste som trekker ned er airconditioningen på rommet
Soggiorno di 1 notte a febbraio 2020
Risposta di Juli, il giorno 22 mar 2020
Dear guest, Thank you so much for your comments. We'll check the air conditioning in our rooms. We were glad to read about your hospitality experience, and hoping to see you soon in our hotel. Best regards, The Leonardo Negev, Beer Sheva hotel.

10/10 Eccellente

Simon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top
Alles bestens
Soggiorno di 2 notti a febbraio 2020
Risposta di Natalie Kovalenko | Guest Relations Manager, il giorno 16 feb 2020
Dear Simon, Thank you for choosing to stay at the Leonardo Negev Hotel and take the time to write a review. Glad to know that we have been able to create a quality and enjoyable experience for you. We look forward to welcoming you again in the near future. Best regards, Natalie Kovalenko | Guest Relations Manager

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Das Hotel ist ganz in Ordnung. Die Zimmer groß genug, die Ausstattung schon sehr in die Jahre gekommen. Das Personal überaus freundlich und zuvorkommend. Ein großes Minus: Die Reinigung der Zimmer ist unter jeder Kritik. Hier sollten die Verantwortlichen mehr kontrollieren und verbessern.
Soggiorno di 4 notti a febbraio 2020
Risposta di Natalie Kovalenko | Guest Relations Manager, il giorno 11 feb 2020
Dear Guest, Thank you for choosing the Leonardo Negev Hotel and take the time to write a review about this hotel. We were happy to read that you enjoyed your stay with us and we will be happy to serve you on your next visit as well.

10/10 Eccellente

Heidi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly recommended
Great little hotel in great location with great service. Top stuff
Soggiorno di 1 notte a dicembre 2019
Risposta di Natalie Kovalenko | Guest Relations Manager, il giorno 14 gen 2020
Dear Heidi, Thank you very much for taking the time to write a review of our hotel. Glad to know that we have been able to create a quality and enjoyable experience for you. We look forward to welcoming you again in the near future. Best regards, Natalie Kovalenko | Guest Relations Manager

4/10 Scarso

Daniel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Natalie K, il giorno 30 dic 2019
Dear Daniel, Thank you for taking the time to write a review of our hotel. I apologize that we were unable to make your stay pleasant. The guest experience is very important to us . I hope to have the pleasure of hosting you again in the near future, and provide an even better service. Best regards, Natalie Kovalenko | Guest Relations Manager

6/10 Soddisfacente

Gerhard

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
In die Jahre gekommenes Stadthotel
Das Hotel ist deutlich in die Jahre gekommen und sollte mal renoviert werden. Wir hatten ein großes Zimmer und konnten kostenlos die Business-Lounge mitbenutzen. Diese ist aber nicht besonders einladend. Auch die Hotelbar wirkt wie eine Bahnhofshalle. Das Hotel hat den „Charme“ eines ehemaligen DDR-Luxushotels.
Soggiorno di 1 notte a dicembre 2019
Risposta di Natalie Kovalenko | Guest Relations Manager, il giorno 21 dic 2019
Dear Gerhard, Thank you for choosing to stay at the Leonardo Negev Hotel and take the time to write a review. The guest experience is very important to us. Sorry to read that the hospitality was not to your complete satisfaction. We always strive to improve ourselves and take great care of the guest comments. I hope to have the pleasure of hosting you again in the near future, and provide an even better service. Best regards, Natalie Kovalenko | Guest Relations Manager

6/10 Soddisfacente

choongmok

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Soggiorno di 5 notti a novembre 2019
Risposta di Natalie Kovalenko | Guest Relation Manager, il giorno 10 dic 2019
Dear Guest, Thank you for choosing the Leonardo Negev Hotel and for taking the time to rate the hotel on Expedia. I apologize that we were unable to make your stay pleasant. The guest experience is very important to us . I hope to have the pleasure of hosting you again in the near future, and provide an even better service. Best regards, Natalie Kovalenko | Guest Relations Manager

10/10 Eccellente

luiz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2019
Risposta di Natalie Kovalenko | Guest Relation Manager, il giorno 1 dic 2019
Dear Luiz, Thank you for choosing the Leonardo Negev Hotel and take the time to write a review about this hotel. Glad to know that we have been able to create a quality and enjoyable experience for you. We look forward to welcoming you again in the near future. Best regards, Natalie Kovalenko | Guest Relations Manager

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This hotel as with the rest of the Fattal managed properties is poorly staffed, poorly maintained and poorly managed. The maintenance is non- existant and I doubt that It will be safe to walk on the carpet. The bath drain is clogged and the shower head is not worthy even of a cheap hostel.
Soggiorno di 1 notte a ottobre 2019
Risposta di Natalie Kovalenko | Guest Relations Manager, il giorno 1 dic 2019
Dear Guest, Thank you for choosing the Leonardo Negev Hotel and take the time to write a review about this hotel. I apologize that we were unable to make your stay pleasant. Your comments have been forwarded to hotel managers. The guest experience is very important to us . I hope to have the pleasure of hosting you again in the near future, and provide an even better service. Best regards, Natalie Kovalenko | Guest Relations Manager