Dear Valeria, Thank you sincerely for your wonderful review! We are humbled by your kind words and are overjoyed that your stay with us was enjoyable. It was a pleasure to have you as our guest, and we would be honored to welcome you back for another memorable experience.

Dear Ms. Connor,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your comments and apologize for any inconveniences you experienced.We are sorry to hear that you found the lobby and restaurant unavailable during your visit. We understand the importance of these areas for guests, and we sincerely apologize for any inconvenience caused. In addition, we would like to inform you that we had placed letters in the rooms to inform guests about the event taking place at the hotel. We apologize if this information was not clearly communicated to you. We strive to ensure that all our guests are well-informed about any events or changes happening during their stay, and we will work on improving our communication methods to avoid any confusion in the future.Regarding the lighting in the rooms, we apologize if it did not meet your expectations. We strive to provide a comfortable and well-lit environment for our guests, and we apologize if we fell short in this aspect. We appreciate your valuable input, as it helps us identify areas for improvement. If you have any further concerns or if there's anything else we can do to enhance your experience, please feel free to contact us.Kind regards,Nemanja VignjevicGuest Relations Manager