i was surprised to have not plates, or silverware, picture on wall was just a frame with no pic. bathroom toilet seat had burn marks, i found 2 spiders in room. remote to tv did not work as batteries were bad, maintenance did arrive promptly and replaced batteries.. phone in room was non working from recent storm, no coffee in morning, luggage cart broken. lamps missing bulbs. . asked for a new towel from housekeeping and was told i needed to contact the front desk, hmm reluctantly i did receive a different towel.. was told to remove he trash before leaving.. hmm not sure i will return again