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Recensioni per Motel 6 Birmingham, AL - Medical Center

3 out of 5
Motel 6 Birmingham, AL - Medical Center
4627 Hwy 280, Birmingham, AL

Recensioni

5,8
Valutazione di 10 - Eccellente. 73 su 517 recensioni" "
Valutazione di 8 - Buono. 102 su 517 recensioni" "
Valutazione di 6 - Soddisfacente. 124 su 517 recensioni" "
Valutazione di 4 - Scarso. 96 su 517 recensioni" "
Valutazione di 2 - Terribile. 122 su 517 recensioni" "

6,2/10

Pulizia

6,4/10

Personale e servizio

5,4/10

Servizi

5,6/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Edith

Mi è piaciuto: Pulizia e personale e servizio
Easy access to dining and shopping. If you need a nights rest for a reasonable price this works. No frills but comfortable.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 30 apr 2024
Dear Edith,Thank you for your feedback! We're glad to hear that our convenient location for dining and shopping meets your needs, and we appreciate your recognition of our reasonable pricing. While we aim to provide a comfortable stay without unnecessary frills, we're always looking for ways to improve. We'll continue working to ensure our guests have a pleasant experience. We hope to welcome you back again in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Felix

Liked nothing
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 30 apr 2024
Dear Felix,We're genuinely sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we regret that we were unable to provide you with a positive stay. We value your feedback and would appreciate any specific details you can provide about what aspects of your stay fell short, so we can address them and improve. Sincerely, Hotel Manager

6/10 Soddisfacente

DAVID

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No water pressure in the shower and mattress was soft and lumpy.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 30 apr 2024
Dear DAVID,We're truly sorry to hear about the issues you encountered during your stay. Your comfort is our top priority, and we apologize for falling short of providing a satisfactory experience with the water pressure in the shower and the quality of the mattress. Please know that your feedback is valuable to us, and we will address these issues promptly to ensure they are resolved for future guests. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia
the beds were so hard it was uncomfortable to sleep on them.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 22 apr 2024
Dear Amanda,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

2/10 Terribile

Khinara

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 3 mar 2024
Dear Khinara,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terribile

Cherri

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Water was cold, stinking bed spreads and sheets
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 17 feb 2024
Dear Cherri,Thank you for the stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager

8/10 Buono

Joel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 1 feb 2024
Dear Joel,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager

2/10 Terribile

Justin

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager., il giorno 11 gen 2024
Dear Justin,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

10/10 Eccellente

Damon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 10 gen 2024
Dear Damon,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 Eccellente

Vissu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was excellent
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 26 dic 2023
Dear Vissu,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

10/10 Eccellente

Dennis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager., il giorno 23 dic 2023
Dear Guest,Thank you for the review. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

4/10 Scarso

Keith

Mi è piaciuto: Pulizia
No hot water in the shower.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 18 dic 2023
Dear Keith, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

10/10 Eccellente

trent

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very helpful and professional!
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager., il giorno 8 dic 2023
Dear Guest,Thank you for the comments. I am so happy that you found friendly & helpful staff service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to seeing you again soon.Sincerely,Hotel Manager.

6/10 Soddisfacente

Linda Ann

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Reservations
It was good had trouble with reservations dept booking on Thursday afternoon with over charges very unhappy with that bc the previous nights stay was charged something totally different so canceled fot Thursday night 16th. Unless I am refunded those charges I will not use your services ever again and will tell all my friends not to
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager , il giorno 19 nov 2023
Dear Linda Ann,We apologize for the frustration and inconvenience you experienced with our reservations department. We understand the importance of accurate and transparent billing. Our team is actively investigating the overcharges, and we are committed to resolving this matter. Please be assured that we take your feedback seriously, and we hope to regain your trust in the future.Sincerely, Hotel Manager

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager., il giorno 14 nov 2023
Dear William,Thank you for your kind review. I’m very pleased that you had such a great time during your stay with us. We take pride in offering our guests a high degree of comfort and satisfaction. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

Princess

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager., il giorno 11 nov 2023
Dear Guest,Thank you for the review. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was nice and clean multiple restaurants you can walk to.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 8 nov 2023
Dear Stephanie,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Please visit us again.SincerelyHotel Manager

2/10 Terribile

Eyas

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very bad rooms nothing in there with dirty beds
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 23 ott 2023
Dear Eyas,Thank you for the stay at our hotel. We are really sorry for the unpleasant experience during your stay. Your review is very important to us. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest. I hope you will give us another chance to satisfy you the next time you’re in the area. SincerelyHotel Manager

2/10 Terribile

Yalanda

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It Is and Was A Mess!!!
Hi, this is what we thought about our stay there. First off, the price that we saw online isn't what we were charged - they charged us more than online price. My husband gave the hotel clerk $100 cash for our deposit and come to find out, THE MOTEL CHARGED MY CARD TWICE AND NOW THEY'RE GIVING ME PROBLEMS REFUNDING MY MONEY THAT THEY NEVER SHOULD HAVE!!!! Run Tell That- lastly, if you pull the covers back on the bed, you'll find cigarettes burns spots, spots of old urine on the mattresses and most sheets had stains too
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 12 ott 2023
Dear Yalanda,Thank you for the stay at our hotel. We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Please visit us again.SincerelyHotel Manager

6/10 Soddisfacente

Hannah

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
They had an infestation of little roaches. There were burn holes and stains all over the covers and towels. The sink leaked really bad. The housekeepers were rude and I ended up having to leave an hour earlier than check-out because they rushed me out of my room. Also, when I got there it didn't look clean and the toilet was dirty and stained and looked like it hadn’t been cleaned.
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 3 ott 2023
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. This is not the level of service or cleanliness that we aim to provide, and we take your feedback seriously. We will investigate and address each of these concerns promptly to ensure a better experience for our future guests. Please accept our apologies for any inconvenience you faced.Sincerely,Hotel Manager

6/10 Soddisfacente

vernon

Non mi è piaciuto: Condizioni e dotazioni della struttura
OK but room for improvement
The location was convenient but is not a location I would stay at for more than 1 night. Room was very spacious ( because minimal furniture, No desk, no chair or couch) Bring your own towels because theirs are old, stained, and cheap (course) Pool is now a cement patio that is blocked off so cannot use (not that I wanted to)
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 28 set 2023
Dear Vernon,Thanks for the feedback. We are terribly sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely,Hotel Manager

8/10 Buono

John

Mi è piaciuto: Pulizia e personale e servizio
Adequate
The room was basic but clean. The bed was too soft for us.
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel manager , il giorno 27 set 2023
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

8/10 Buono

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a settembre 2023
Risposta di Hotel manager , il giorno 27 set 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Eccellente

Bruce

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Smooth stay
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel manager , il giorno 25 set 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia
They have $100 hold on the room even if you’ve paid. Found two roaches in my room.
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager., il giorno 28 ott 2023
Dear Guest,Thank you for the review. We apologize for the inconvenience caused by the issues you experienced during your stay. Your feedback helps us identify areas for improvement, and we will address these concerns promptly to ensure they are resolved for future guests. We assure you that you will have a wonderful experience on your next visit. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

4/10 Scarso

Tai

Viaggio con la famiglia
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager., il giorno 12 set 2023
Dear Guest,Thank you for the review. We apologize for the dissatisfaction. We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Friendly staff, tired room
The staff was friendly and professional. The room reeked of smoke. The mattress was completely wore out. The towels were brown and stained.
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 10 set 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay, including the smell in your room, the condition of the mattress, and the towels. We take your comments seriously and will use them to make improvements. We appreciate your business and hope you will consider giving us another chance in the future to provide you with a more enjoyable experience. Your satisfaction is important to us, and we value your feedback.Sincerely, Hotel Manager

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
They said I stole all the towels but one…
Everything was ok until management tried to say I stole the towels in the room. I checked-in for a few hours and when I woke up and decided to shower, I saw I only had the bath mat. I called the front desk and the rep got an attitude and said that there was absolutely no way the housekeeper didn’t put towels in there. I had no complaints about cleanliness…I just needed towels lol. No one is perfect and people make mistakes but accusing me of stealing .50 cent towels? Be for real….
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 10 set 2023
Dear Guest,We apologize for the misunderstanding regarding the towels during your stay. Accusations like these can be frustrating, and we understand your concerns. Our apologies. We appreciate your feedback, and we will use it to improve our communication and customer service. Please know that we value your business, and we hope you'll give us another opportunity to provide you with a better experience in the future. Thank you for sharing your feedback with us.Sincerely, Hotel Manager

6/10 Soddisfacente

Casey

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Hotel Manager, il giorno 28 ago 2023
Dear Casey,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

6/10 Soddisfacente

Elizabeth

Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Manager, il giorno 5 set 2023
Dear Elizabeth, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Eccellente

Desiree

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Hotel Manager, il giorno 25 ago 2023
Dear Desiree,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Soddisfacente

Debbie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Hotel Manager, il giorno 25 ago 2023
Dear Debbie,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely,Hotel Manager

10/10 Eccellente

John Lester

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent staff
Soggiorno di 8 notti a luglio 2023
Risposta di Hotel manager , il giorno 26 lug 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Hotel Manager

2/10 Terribile

cort

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The condition of my broom was awful. The ceiling had to split in it and was hanging down about 3 inches in two different spots about 3 foot long each. There was mold in the bathroom by the tub and the sink stopper was broken off sitting next to the tub. The door handle in the bathroom was about to fall off. The television was broken and had lines going up and down it. I told the front desk but they did not resolve the problem. I stayed for two nights and told them two times I know it was only approximately $60 a night, but I would rather have stayed somewhere else. The bed was also very soft and uncomfortable.
Soggiorno di 2 notti a luglio 2023
Risposta di Hotel manager , il giorno 26 lug 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terribile

Tommy

Viaggio di gruppo
Non mi è piaciuto: Pulizia e personale e servizio
They told me my credit card declined and my reservation was canceled.. I didn’t know until I arrived and was charged full price for a room. I don’t know how my credit card didn’t go through. I thought when I made the reservation it was taken out of my account
Soggiorno di 1 notte a luglio 2023
Risposta di Danny , il giorno 15 lug 2023
Sir when you call in motel before you come that we did not have email so we cannot send cancellations letters so so why put false reviews that you don’t know until you arrive and sir you told me that when you book they already charged your card but your reservation was hotel collect on expidia and we can provide you your credit card declined information if you like to get you are at hotel just come in office we will show you sir please do not put false reviews

8/10 Buono

phillip

Mi è piaciuto: Pulizia e personale e servizio
I found the staff to be serious courteous and helpful in resolving all issues.
Soggiorno di 6 notti a giugno 2023
Risposta di Hotel Manager, il giorno 12 lug 2023
Dear Guest, Thank you for sharing your wonderful feedback regarding your stay at our Hotel. I am so pleased to see our staff's efforts helped in making your visit a memorable one. I will be sure to share your compliments with them. We look forward to welcoming you back the next time you are in our area. Sincerely, Hotel Manager

6/10 Soddisfacente

Tyleranne

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Check in was very easy. Friendly staff. Room was decent. One of the bed comforters had burn marks in it. The shower was impossible to set to a decent temperature. Was either freezing cold or burning hot, the one spot that was tolerable the water pressure was nonexistent. Overall clean and efficient
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Manager, il giorno 12 lug 2023
Dear Guest, Thank you for your wonderful comment! We really appreciate your kind words and appreciation. It's always a great satisfaction to know that you had a great and comfortable stay with us!, but at the same time, we have noted your concerns regarding water and forwarded to the management. Please do visit us again.Sincerely, Hotel Manager

6/10 Soddisfacente

Matthew

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Its a motel 6 in thr middle of Birmingham Alabama. What would you expect
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 30 giu 2023
Dear Matthew,Thank you for your feedback. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

4/10 Scarso

andy

Viaggio di lavoro
Non mi è piaciuto: Pulizia
Lights didn’t work in the room.
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 28 giu 2023
Dear Guest,We apologize for the inconvenience caused by the lights in your room. Our maintenance team will be notified immediately to address and resolve the issue. We appreciate your feedback, and we apologize for any inconvenience this may have caused. I hope you will visit again soon.Sincerely,Hotel Manager

6/10 Soddisfacente

Jamie

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 23 giu 2023
Dear Jamie,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We hope to see you again soon.Sincerely, Hotel Manager

6/10 Soddisfacente

gary

Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 10 lug 2023
Dear Guest,Thank you for sharing your rating. While you haven't provided specific details or context about your experience, we appreciate your feedback. If there's anything you would like to share or any specific feedback you have regarding your experience, please let us know. We value your input and strive to continuously improve our services.Sincerely,Hotel Manager

2/10 Terribile

Chris

Soggiorno di 2 notti a giugno 2023
Risposta di Hotel Manager, il giorno 27 giu 2023
Dear Chris,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Should have had Kleenex
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 20 giu 2023
Dear William,Thank you for your positive review and 5-star rating! We appreciate your feedback and are glad to hear that you had a great stay overall. We apologize for the oversight regarding the absence of Kleenex in your room. Your comment will be taken into consideration as we strive to improve our amenities and guest experience. We hope to welcome you back in the future and provide an even more enjoyable stay. Thank you for choosing our hotel!Sincerely, Hotel Manager

4/10 Scarso

C M Pete

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Property itself was rather shabby and not the cleanest, but about what you would expect for a cheap motel. The manager Paul, however, was inexcusably rude and offensive! When my room was not ready as promised (I paid $25 extra for early check-in as I had a doctor appointment) he refused to let me use a restroom or even sit in the lobby until my room was ready! I ended up having to stay an extra day and the night staff told me I could have the room for the second night at the same price as the first. Paul refused to honor that, saying that the employee was new and didn't know any better and shouldn't have told me that. Every conversation with him turned into a shouting match, with him refusing to listen to anything I had to say and yelling and talking over me. Since I am an older single woman traveling alone, I got the feeling he figured he could bully me. I don't care what nationality you are. There's no excuse for this abhorrent customer service.
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 20 giu 2023
Dear C M Pete,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues mentioned, including the cleanliness and the behavior of our manager, to prevent such incidents from happening again. We sincerely apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

4/10 Scarso

Kathy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No coffee maker or hairdryer in the room, arrived 2 hours early and they wanted to charge me 25 dollars also no breakfast
Soggiorno di 1 notte a giugno 2023
Risposta di Brand Experience Team, il giorno 19 giu 2023
Hi Kathy, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Soddisfacente

Kendrick, APO

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Dingy towels in the bathroom. No plastic bag for the ice bucket. You could hear the television in the room next door through the walls. The receptionist wanted to put $100 hold on my card in case of damages which I agreed to. He then came back to the counter and asked if I had $100 cash since their card reader was done. I told him I wasn't giving him $100 cash, and that he needed to figure it out. He came back with his table for an electronic signature and I was able to go to my room.
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Manager, il giorno 20 giu 2023
Dear Kendrick,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the condition of the towels, the missing plastic bag for the ice bucket, the noise from neighboring rooms, and the inconvenience with the payment hold. This falls short of the high standards we aim to maintain. We appreciate your valuable feedback and will address these concerns with our team to ensure a better experience for our guests. We apologize for any inconvenience caused and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

2/10 Terribile

Ervonne

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible
It was terrible room was dirty and smelly
Soggiorno di 2 notti a maggio 2023
Risposta di Hotel Manager, il giorno 20 giu 2023
Dear Ervonne ,We apologize for the terrible experience you had with your room. It is unacceptable that the room was dirty and had an unpleasant odor. We strive to provide clean and comfortable accommodations for our guests, and we are truly sorry that we fell short of your expectations. Your feedback is important to us, and we will take immediate action to investigate and address the cleanliness and odor issues you encountered. We apologize for any inconvenience caused and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

randy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice room, clean, just needs hot or warm water
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Manager, il giorno 20 giu 2023
Dear randy,Thank you for your feedback. We're glad to hear that you found your room nice and clean. However, we apologize for the issue with the hot or warm water. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused. We will address this matter promptly to ensure that the water temperature meets our guests' expectations. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

4/10 Scarso

Anar A

Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Manager, il giorno 20 giu 2023
Dear Anar A,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

4/10 Scarso

MAGALI

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
At check in we advised the person checking us in that we had a handicapped person with us that was wheelchair bound. They said they would provide whatever necessary to help everyone be comfortable and to call with any questions. When we got to the room we called the front desk and ask about a handicap chair to put in the tub, they had no idea what that was. He said he would check and see what he could find, we told him to just bring us any chair . They said they would find one and call us right back. We waited and waited and no one called us back. So we proceeded to find a way to put him in the bathtub and have him sit down in it, well then we saw the bathtub had cracks and big chunks missing from it. Had we tried that, it would have gashed his body. They need to figure something out with that. That’s a sure way for someone to get hurt and cost someone a lot of money.
Soggiorno di 1 notte ad aprile 2023