staff could be more helpful and pleasent, especially one lady who replied to my questions but seems annoyed if i didn't understand! the only way to get to town is by taxi ,the bus 508 which apparently is the only one near, is not very convenient as its on the main road and to get there you have to walk up the road with no pavement which is very dangerous! you basically have to walk on the road. the location is fine for an occasion like a wedding or maybe a party or a night stop before the airport! but not as a turist wanting to stay near town centre unless you want to spend loads of money on taxi going back and forward,i choosed it, wanting to stay near town as visiting my son who lives in bishop stortford! but i certainly will not go back there for my next visit!