The room was very good (beds, balcony, bathroom), updated and comfortable. The breakfast, food and staff, were also very good. The big disappointment was the spa area. On our first day it was very good, the different sauna cabinets operating well (Finnish included a bucket herb-infused water with ladle), there were plenty of clean sheets and towels, cold and hot water (and tea) decanters for drinking, the jacuzzi and jets in the pool functioning. What a difference a day makes. On our last full day we had the opposite experience. No towels, no drinking waters, Finnish sauna not prepared, jacuzzi only working intermittently, the jets in the pool, not at all. We went to the front desk, where the woman told us they were too busy checking in new customers but all would be made right in the saunas and pool area soon. Never happened. That was just a big brush-off. We did use the sauna and pools for an hour and half and nothing was done. As we left, one of the rickety lounge chairs actually collapsed under a woman lying on it.
