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Recensioni per Bournemouth Carlton Hotel, BW Signature Collection

3 out of 5
Bournemouth Carlton Hotel, BW Signature Collection
East Overcliff, Dorset, Bournemouth, England

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 231 su 884 recensioni" "
Valutazione di 8 - Buono. 351 su 884 recensioni" "
Valutazione di 6 - Soddisfacente. 185 su 884 recensioni" "
Valutazione di 4 - Scarso. 75 su 884 recensioni" "
Valutazione di 2 - Terribile. 42 su 884 recensioni" "

7,8/10

Pulizia

7,8/10

Personale e servizio

7,0/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Vecchio hotel in ottima posizione
Hotel restaurato ma lasciando vecchi serramenti e soprattutto la manutenzione! Posizione e parcheggio ottimi
Soggiorno di 1 notte ad agosto 2018
Risposta di Benjamin Hoare, il giorno 28 ago 2018
Good afternoon, Thank you for your review. We look forward to welcoming you back to the hotel.

6/10 Soddisfacente

SUKHDEEP

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was in need of repair and major updating, the sink and toilet were stained, power points were behind bulky furniture so hard to use, wallpaper and carpet were stained, I am surprised that I was put in there and made to pay full price for it!
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Annabelle

Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Kenneth

Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relations, il giorno 31 gen 2024
Dear KennethThank you for for your feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.Yours sincerely,

8/10 Buono

Jacqueline

Viaggio con la famiglia
The staff were all delightful and made us feel very welcome.. Excellent location, overlooking the sea. The building is being refurbished in easy stages..
Soggiorno di 3 notti a gennaio 2024
Risposta di sue, il giorno 21 feb 2024
Good afternoon,thank you for leaving a review. We are pleased to hear that you enjoyed your stay here at the Bournemouth Carlton Hotel.

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Carlton hotel.
The staff were very helpful when dealing with a minor issue with our room.
Soggiorno di 2 notti a dicembre 2023
Risposta di Joey, il giorno 29 feb 2024
Dear Jason,Thank you for for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand. Yours sincerely,The Bournemouth Carlton Hotel

8/10 Buono

Geoff

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Family time in b’mouth
The hotel is very comfortable, albeit a little tired. The rooms were fine, very large.. not many facilities in the room but ample..the hotel was very hot inside which was a bit uncomfortable.. staff very friendly but they did make a few mistakes on billing etc, however these were quickly rectified. Gym facilities were nice as were the pools.. food served was of good quality but obviously hotel prices. I’d certainly use this hotel again.. good tea making stuff in the room, but I’d have liked a small fridge.. shower facilities were good although in my room it was a bit difficult to turn the shower full off..
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Katrina

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Pleasant enough stay
The suite we had was huge, so no complaints regarding space. It did, however, have a moth problem! We wondered why a mini fridge had been put on the carpet, next to the door, as it was out of place. Well my daughter went to put some drinks in it & came back screaming about flying bugs. I went to see & found lots of baby moths moving around. I moved the fridge & it had been covering a large moth eaten patch of carpet! I managed to 'get rid' of all the moths! When I discussed it with the lady on reception she seemed oblivious to the situation. Considering the size of the damaged piece of carpet, the issue had been there for a long time! Aside from that, the whole room could benefit from being redecorated & the mattresses were rock hard, but the bathroom was lovely & we had a wonderful seaview. Breakfast was ok, but I'm glad it was included in the price as it wasn't worth what was charged. One very good point though was about the lack of noise! There were 2 Christmas parties being held on both nights of our stay & we didn't hear a peep from any of them! We were on the 3rd floor, right by the lift, but still we didn't hear any music or anyone staggering to bed, which makes me think they purposely put us away from any party goers that may have been staying in the hotel! The hotel pool, albeit small, was lovely & warm & my daughter thoroughly enjoyed the time we spent in it! Overall I would stay here again, just not in that suite & I wouldn't bother with breakfast!
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

k

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay
Had a great time at this lovely hotel. Ok maybe needs a little update but the place is charming. The staff are so friendly and welcoming and work hard to make your stay a great experience. The breakfast was great and such a variety. Will definitely be staying again. Thanks so much.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Derwent

Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023

8/10 Buono

Stephane

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Merveilleuse situation, avec jolies vues de chaque pièce de la grande suite Seul bémol: le ménage n'est pas fait pdt notre séjour et il ne faut pas regarder sous le canapé !
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

Stéphane

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023

8/10 Buono

Billy

Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Susan

Mi è piaciuto: Personale e servizio e comfort della camera
Bedroom
Bedroom lovely size and comfortable- probably not spotless but bed was crisp and clean.
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

JULIE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect in every way. Staff, room, service, facilities, all perfect.
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Martin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Katrina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Really lovely hotel, perfect stay!
The hotel was lovely. We had a nice big room, with a beautiful seaview. The bed was very comfortable & we had breakfast brought to the room, which was a lovely start to our day. We used the swimming pool, which was warm. The swimming pool area was very run down, lots of chipped paint, but the area was useable. Really lovely stay, will be staying again later in the year.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

jill

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Lauren

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful room, quiet stay and friendly staff
Soggiorno di 1 notte a settembre 2023
Risposta di sue, il giorno 25 set 2023
Good afternoon,thank you for leaving a review, we are happy to hear that you enjoyed your stay, and look forward to seeing you again soon

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Outdoor pool and closeness to city centre a big plus..always like the rooms, and the breakfast
Soggiorno di 3 notti a settembre 2023
Risposta di sue, il giorno 25 set 2023
Good afternoon,thank you for your kind review, we look forward to welcoming you again soon .

8/10 Buono

Kate

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very nice but a bit scruffy in the bedrooms
Bedroom was beautiful because of the view of the sea, the balconey, the size of the rooms, they were huge because we were in a suite and even the bathroom was huge. For the price I was suprised how scruffy the carpets, paintwork soap dispensers were and the inside pool and jacuzzi were closed. Staff were really lovely both on reception and int he restaurant. Would recommend new carpets in the bedrooms and a quick paintjob on the doors to make it value for money..
Soggiorno di 1 notte a settembre 2023
Risposta di sue, il giorno 25 set 2023
Good afternoon,thank you for leaving your review .I have passed your comments onto our general manager and the team

10/10 Eccellente

Leigh

Soggiorno di 1 notte a settembre 2023
Risposta di sue, il giorno 26 set 2023
Good afternoon,thank you for your review, glad to hear that you enjoyed your stay. We hope to welcome you back soon here at the Bournemouth Carlton Hotel

2/10 Terribile

Robert

Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Craig

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Ok, but need work in the hotel
Weather and location were great, our booking wasnt in their computer records, so the romm wasnt ready until late. Very long queue at reception and seemed under staffed. The place needs a lot of TLC. The breakfast was good.
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Madeleine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Lovely views
Lovely hotel but a little run down with torn wall paper etc. Love the view and the service. Too bad the pools were out of function since that was one of the reasons we booked.
Soggiorno di 2 notti ad agosto 2023

4/10 Scarso

Anthony

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel is tired and in need of renovation. Old tired hotel room furniture, carpets, walls and ceilings cracked. £20 a night to park. Not a great stay.
Soggiorno di 3 notti ad agosto 2023

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Disappointing. Main pool closed .
The outdoor pool was closed for our entire stay - which was extremely disappointing as this was the main reason for choosing this hotel. Indoor pool was only open for half our stay as well.
Soggiorno di 4 notti ad agosto 2023

8/10 Buono

Christelle

Soggiorno di 2 notti a luglio 2023

4/10 Scarso

Sonjeet

Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is big and spacious but it is a bit old hotel Breakfast was ok but it is very close to pier and close to local shops and food restaurants
Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
We were very dissapointed with this hotel .curtains were threadbare .furniture was old and shabby.carpets a little dirty .common areas filthy unkept .staircases were so dusty and dirty .bathroom very dated and patched up.shabby gym .outdoor pool was out of action the whole stay and the jaccusi wasnt working sunday .all a little sad as we chose the carlton for the swimming facilities.
Soggiorno di 3 notti ad agosto 2023

8/10 Buono

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Steve

Viaggio di coppia
Mi è piaciuto: Servizi
Parking was easy, with enough parking spaces, £10 a day was more than expected. reception was informative and pleasant. Having a lift in the hotel made it easy to get to our room with luggage. We were very happy with our room which was the superior room with sea view overlooking the outdoor pool. Breakfast was tasty with a relaxing atmosphere, and staff happy to help with any inquiries. Clean and tidy all around building. A nice all around experience.
Soggiorno di 3 notti ad agosto 2023

2/10 Terribile

Michael

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
terrible hotel. won’t be going back
Soggiorno di 3 notti ad agosto 2023

6/10 Soddisfacente

Mirella

Viaggio con la famiglia
It was an okay stay. The rooms a bit outdated. The swimming pool a little dirty. We stayed in a family room and there wasn’t any lift going there so had to use the stairs with buggy, bags, kids. Was not convenient.
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Laura

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is amazing, the breakfast is Varied and very tasty. The rooms are comfortable, the staff are very helpful and the facilities are excellent
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Lesley

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti a luglio 2023

10/10 Eccellente

Cherish

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is top-notch.
Soggiorno di 2 notti a luglio 2023
Risposta di sue, il giorno 3 ago 2023
good afternoon,thank you for your review. we look forward to welcoming you again soon here at the Bournemouth Carlton Hotel

8/10 Buono

Maria

Very friendly staff food was very good good location swimming pool lovely and warm
Soggiorno di 2 notti a luglio 2023
Risposta di Ellie , il giorno 29 lug 2023
Thank you for your review and score. We hope to see you again!

10/10 Eccellente

k

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di sue, il giorno 17 lug 2023
Good afternoon,thank you for your score, we hope to see you again soon at the Bournemouth Carlton Hotel

4/10 Scarso

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Shower!! Main shower from wall to have warm water after two minutes it would stop! Unable to use!!! Hand shower unable to keep at a constant temperature cold or scolding. Unable to Shower !! Not happy.
Soggiorno di 1 notte a luglio 2023
Risposta di sue, il giorno 17 lug 2023
Good afternoon,We are sorry that you incurred these problems , and have notified the relevant department.kind regards,reception team

8/10 Buono

Robert

Mi è piaciuto: Personale e servizio e comfort della camera
Restaurant excellent food and service. Check in before 4pm impossible. Bathroom nice but shower head blocked, about 4minute jets - CLEAN! Decalsify. Black mould in bath sealant. A spray of bleach daily and it will be gone. Other than that a very pleasant stay.
Soggiorno di 2 notti a luglio 2023
Risposta di sue, il giorno 17 lug 2023
Good afternoon,I have passed your comments onto the relevant departments, apologies for your inconvenience,kind regardsreception team

6/10 Soddisfacente

Trevor

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Honest Opinion
Staff were helpful, but hotel is starting to looks its age. Rooms basic but clean, furniture and bathroom looking very tired and could do with a refurb/upgrade.
Soggiorno di 1 notte a giugno 2023
Risposta di sue, il giorno 17 lug 2023
Good afternoon,thank you for your review.We do appreciate your feedback and we are looking into this at present,kind regards

8/10 Buono

Anna

Mi è piaciuto: Pulizia e personale e servizio
Rooms sre but tired and need some tlc, but overall pleasant stay. Only downsize - price of parking, which is very high and not free for guest.
Soggiorno di 2 notti a luglio 2023
Risposta di Guest Relations, il giorno 17 lug 2023
Dear Anna,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback and will work hard to improve in the areas identified. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 Soddisfacente

Louisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 17 lug 2023
Dear,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 Soddisfacente

ABBAS

Soggiorno di 2 notti a giugno 2023
Risposta di reception, il giorno 6 lug 2023
thank you for taking the time to respond to our survey much appreciated it. Looking forward to seeing you all again

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Dog friendly stay
Hotel rooms need updating for the price we paid. Low water pressure on the shower, broken bathroom tiles, air con wasn't very cool. The sauna was out of order. The staff are a credit to the hotel. They were lovely and accommodating to our dog. Would stay again.
Soggiorno di 2 notti a giugno 2023
Risposta di reception, il giorno 6 lug 2023
Thank you for taking the time to respond to the survey, much appreciated. I must say I'm incredibly proud of all our staff, I'm glad they are polite and friendly towards all our guests especially our furry ones. Looking forward to seeing you all again in the near future.

6/10 Soddisfacente

Kuldeep singh

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Guest Relations, il giorno 17 lug 2023
Dear Kuldeep,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

8/10 Buono

Gerald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff very polite and helpful
Soggiorno di 2 notti a giugno 2023
Risposta di reception, il giorno 6 lug 2023
many thanks for the response to the survey. I'm glad our staff are polite and helpful. Looking forward to seeing you again soon.

10/10 Eccellente

Siobhan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a giugno 2023
Risposta di reception, il giorno 28 giu 2023
many thanks for you high score, much appreciated. hopefully we will see you again.