On arriving at the hotel, we wanted to say hi to george the manager,but sadly he was way too busy to pop by,such a shame really because we actually wanted to do the whole week of xmas there and xmas lunch etc, with our family as i said if managment cant find just a few minutes to say hi ,its times like this that make you think ok his loss ,ill go elsewhere with my custom,afrer all we were going there before merecure took over,you should keep ur guests happy,especially when the receptionist keptcasking me shall i see if hes free today,in the end i was a bit sad and said no dont bother,again feeling unappreciated as a customer i felt like they do only care about you bringing the revenue in and not me as a person,i will go elsewhere for xmas and take all my family with me,hate fake people