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Recensioni per SACO Bristol- West India House

4 out of 5
SACO Bristol- West India House
2-4 Welsh Back, Bristol, England

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 43 su 76 recensioni" "
Valutazione di 8 - Buono. 27 su 76 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 76 recensioni" "
Valutazione di 4 - Scarso. 3 su 76 recensioni" "
Valutazione di 2 - Terribile. 1 su 76 recensioni" "

9,6/10

Pulizia

8,4/10

Personale e servizio

8,6/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Alexander

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

WILLIAM

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Easy check-in process, good location. Very useful having a small kitchen in the property. Only downside is that we were staying for a week, noting that the property is not serviced everyday, and the coffee/teas/toilet paper ran out very quickly.
Soggiorno di 7 notti a dicembre 2023

10/10 Eccellente

Nicholas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
An excellent place to stay while in Bristol. Close to city centre and station. Very clean and lovely place. Communication by host was perfect. Will definitely use again. Thank you!
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Bethany

Mi è piaciuto: Pulizia e comfort della camera
Lovely For A Couple’s City Break
Really lovely flat, looks even better than the pictures. My partner and I were very happy about the place.
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Sally

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Great centrally located studio
The studio apartment I had was perfect for my 5 night stay. Central, secure, walkable and super convenient! The apartment I had was #11 on the 3rd floor, facing the street. Through there was street noise from the bar below it didn’t bother me, however if you’re a light sleeper it could be problematic. Also, the door leading to the apartment front doors would slam shut pretty loud when other tenants would let it close on its own. The kitchen was very well stocked with flatware and cookware. Fridge worked great and the washer/dryer combo worked great as well and they even supplied me with detergent! Just keep in mind combo dryers take hours to dry a medium size load of laundry. There’s a QR code to guide you how to use all the appliances properly. The shower pressure was great and the bathroom was pretty big. The sitting area was so comfortable to have and the bed itself was really comfy. Though there isn’t air conditioning, they do provide you with a huge fan. I never used it but when it got warm I just cracked the windows open a bit to let fresh air in. The good thing is the sun didn’t shine straight into the apartment so it would cool down fast and easy. Aside from food, the only thing I needed to purchase was paper towels. This was my 2nd time in Bristol and I’d easily stay here again and would probably request the same apartment for future stays.
Soggiorno di 5 notti a luglio 2023

10/10 Eccellente

Jeffrey

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a maggio 2023

8/10 Buono

M

Mi è piaciuto: Pulizia e comfort della camera
Very convenient
Nice accommodation. Comfortable and clean. Great location.
Soggiorno di 1 notte a novembre 2022

8/10 Buono

Duncan

Soggiorno di 1 notte a novembre 2022

8/10 Buono

john

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Mixed.
Two couples. One had a lovely second floor apartment, the other a spacious but hot basement with a view of a dirty yard.
Soggiorno di 2 notti a ottobre 2022

10/10 Eccellente

Malena

Mi è piaciuto: Pulizia e comfort della camera
Väldigt fin och bekväm lägenhet med bra läge. Här bor vi gärna igen.
Soggiorno di 2 notti a ottobre 2022

10/10 Eccellente

Bernard

Mi è piaciuto: Pulizia e comfort della camera
Superb apartment
Location was excellent. Basic kitchen equipment. Every appliances worked well. Doors inside the apartment were very noisy and needed adjustment and also more door stoppers. A coffee machine would have been nice instead of coffee packets. However the apartment was quiet even if facing the street. In a word, excellent choice. We would go back and most certainly recommend it.
Soggiorno di 4 notti a settembre 2022
Risposta di COVE West India House , il giorno 3 ott 2022
Dear BernardThank you for choosing West India House as your home away from home and thank you for taking your time to write us this review, and will take your ideas onboard. I am pleased to learn you had a good stay with us. We look forward for your next stay Kind regards Adrian - Apartment Manager

10/10 Eccellente

Sebastien

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a giugno 2022
Risposta di Adrian and the Cove West India team, il giorno 8 lug 2022
Dear Sebastien, Thank you for taking time to leave this review. Thank you for choosing SACO Broad Quay as your home away from home. We really appreciated your kind review and we hope to see you soon. Kind regards, Adrian and the Cove West India team

8/10 Buono

Ann

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The area is quite noisy, the dripping tap was complained about but not repaired. It was very complicated to ‘check-in’ staff were v helpful but will not repeat a booking
Soggiorno di 2 notti a giugno 2022
Risposta di Cove - West India Team, il giorno 2 lug 2022
Dear Ann, Thank you for choosing Cove West India as your home away from home. Thank you for also taking the time to leave this review. We are sorry to hear that you had this experience at Cove - West India House and that you had difficulty checking in. We have taken this criticism and we will use it to better our service we provide our guests. We also hope this does not deter you from giving our properties another chance. Kind regards Adrian and the Cove - West India House team

8/10 Buono

Eloise

Soggiorno di 1 notte a giugno 2022
Risposta di Adrian and the SACO Broad Quay team, il giorno 26 giu 2022
Dear Eloise, Thank you for taking time to leave this review. Thank you for choosing SACO Broad Quay as your home away from home. Hope to see you soon. Kind regards, Adrian and the SACO Broad Quay Team

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia e comfort della camera
Great location
Had a bit of trouble finding the location but called the office number and the gentlemen helped and it was just round the corner. The room was lovely, very clean, everything we needed. Great location for restaurants and bars only 5 mins walk to narrow quays.
Soggiorno di 1 notte a maggio 2022
Risposta di Adrian and the Cove West India team, il giorno 15 mag 2022
Dear Sarah, Thank you for taking time to leave this review. Thank you for choosing SACO Broad Quay as your home away from home. We hope to see you again soon .

10/10 Eccellente

Sarah

Soggiorno di 1 notte ad aprile 2022
Risposta di Adrian and the Cove west India team, il giorno 2 mag 2022
Dear Sarah, Thanks for taking the time to leave this review. Thank you for choosing SACO Broad Quay as your home away from home. We appreciate your time to leave this feedback, we hope to see you again soon. Kind Respect, Adrian and the Cove west India team

10/10 Eccellente

Hannah

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Great central location
Great place in brilliant location, so straightforward, very eco focused. Couldn’t beat it!
Soggiorno di 1 notte ad aprile 2022
Risposta di Devon , il giorno 25 apr 2022
Dear Hannah, Thank you for choosing Saco Broad Quay as your home away from home. We appreciate you taking this time to leave this review. We are really pleased to hear you enjoyed your time will us. We look forward to welcoming you in the future! Kind regards Adrian and the Saco Broad Quay reception team

10/10 Eccellente

Luke

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great property and great location would recommend.
Soggiorno di 1 notte a febbraio 2022
Risposta di Adrian, il giorno 27 feb 2022
Dear Luke Thank you for taking the time to leave us this review I am pleased to learn you had a 5 star stay with us and we look forward to see you again. Adrian and the SACO Broad Quay team

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia e comfort della camera
Outstanding property, very easy entry proceedure, very well located. Be prepared for expensive overnight parking.
Soggiorno di 2 notti a dicembre 2021
Risposta di Adrian - Apartment Manager, il giorno 15 dic 2021
Dear Andrew Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We really appreciate your positive feedback and hope that you will stay with us again soon. In regards to the parking, we can now get a discounted rate for our customers and so if you do stay with us again please do give us a ring and we can let you know more information. Kind regards

8/10 Buono

Chris

Non mi è piaciuto: Pulizia
Ok but no cigar
We were five minutes early and the room wasnt ready( that took another 15 minutes). Very good location and room well appointed but let down by black mould in the shower compartment
Soggiorno di 1 notte a novembre 2021
Risposta di Nathan Brembah - Apartment Manager, il giorno 1 dic 2021
Dear Chris, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We appreciate your feedback and we will look to improve on this in the future. We hope this does not deter you from staying with us again. Kind regards,

10/10 Eccellente

Sam

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a novembre 2021
Risposta di Nathan Brembah - Apartment Manager, il giorno 1 dic 2021
Dear Sam, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. Kind regards,

8/10 Buono

Kitti

Mi è piaciuto: Pulizia e comfort della camera
The apartment was really clean and nice. The shower was warm and the bed was comfortable to sleep in. The only negative thing I can mention is the noise. We were unlucky with the dates as there was some work done under our window. They were putting up nets and other stuff against the pigeons not to come to the windows but it seemed it didnt stop them. Most of the time we woke up for the noises. Overall I would recommend the place for everyone who is going for a city break to Bristol. The location of the apartment is really good. Everything if for walking distance.
Soggiorno di 4 notti a novembre 2021
Risposta di Nathan Brembah - Apartment Manager, il giorno 1 dic 2021
Dear Kitti, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards,

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
A great place to stay - very comfortable. Lovely view of the river. Would recommend.
Soggiorno di 1 notte a ottobre 2021
Risposta di Nathan Brembah - Apartment Manager, il giorno 1 dic 2021
Dear Guest, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards,

10/10 Eccellente

sadia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Amazing location
Great location. Easy to access. Clean and confortable.
Soggiorno di 2 notti ad agosto 2021

4/10 Scarso

Sasha

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a luglio 2021

4/10 Scarso

Imogen

Non mi è piaciuto: Pulizia e comfort della camera
Avoid at all costs
Fridge didn't work (let the management know, they did nothing about it and I was there for 5 nights in 28-32 degree weather). The WiFi password didn't work or was out of date. The room key system was ripped out and a new system installed while I was out exploring, with literally zero consideration for how this would impact on my stay. Shockingly poor.
Soggiorno di 5 notti a luglio 2021

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Ok but poor communication
Great amenities and clean apartment. However, we booked another property in Bristol and were asked to change a week before, which was annoying. Very poor communication throughout with automated emails that made no sense. The noise from other apartments / guests in the hallway on the first night was awful so didn't sleep much. Outside ambient noise but as expected on the centre of Bristol. There was no recycling so for a longer stay wouldn't recommend if this is important to you (we took recycling home as were able). Like the fact ecover was the washing up brand of choice.
Soggiorno di 3 notti a luglio 2021

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The apartment was located in a good location for exploring Bristol. The common areas were clean and presentable although our apartment had signs of wear but was nothing to worry about. We did not receive the expected email to inform us of codes for access to the building and room. We rang the number on the door and was immediately told the codes over the phone so again problem sorted. Would stay again.
Soggiorno di 2 notti a luglio 2021

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Has been better
Been here before always a great place to stay. On this occasion I was given the wrong access codes, and a funny smell consumed the upper floors
Soggiorno di 1 notte a giugno 2021
Risposta di Domenica, il giorno 26 giu 2021
Dear David, Thank you for taking the time to review your stay at Saco West India House I am pleased you enjoyed your stay with us. I am disappointed to know some of our guests did not respect our strict "no smoking policy"; this will be investigated with our Head Housekeeper. I am extremely sorry that communication was not clear and you have received incorrect information. Your comment will be reported to our Front Desk team. We look forward to welcoming you in future Kind regards

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Perfect location, right by the waterfront and St Nicholas areas and a 5 min walk to the centre of town. Very spacious, quiet and clean. Will book again.
Soggiorno di 2 notti a giugno 2021
Risposta di Domenica, il giorno 9 giu 2021
Dear Guest, Thank you for taking the time to review your recent stay at Saco West India House. I am pleased the location was convenient and you could fully enjoy what Bristol has to offer. We take pride of the cleaning service provided at our property. I am delighted you found your apartment to be cleaned at a high standard. Your comment will be feedbacked to our Head Housekeeper. We will be happy to welcome you again for your future stays in Bristol Kind regards

6/10 Soddisfacente

Gerald

Mi è piaciuto: Pulizia
Poor checkin process
I was not receive any email for checkin instruction. When i tried to call hotels.com hotline, she told me that she cant contact reception and suggested to go to the other saco property which is hundreds of yards away! I got so annoyed coz i was so tired already. I tried calliing reception again and finally someone help me for checkin. It took me 45mins for checkin!! Hotel.com tried to call me again when i am already inside the room. They explained that saco was not able to send the instruction because they dont have my email. Obviously there is very poor controls and communication between saco and hotels.com! The property is well maintained as i also stayed here for two weeks 5yrs ago. Management is just very poor esp.
Soggiorno di 1 notte a maggio 2021

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a novembre 2020

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a ottobre 2020

8/10 Buono

stephen

Mi è piaciuto: Pulizia e comfort della camera
Easy instructions of how to access property, noce and clean, excellent shower! Only complaint would be light under doorway to outside hall is distracting at night, we had to put our bags across the door to hide it
Soggiorno di 2 notti a ottobre 2020
Risposta di Aggy , il giorno 20 ott 2020
Dear Guest, I would like to thank you for taking the time to post your review following your departure from SACO West India House I am pleased to read you had an enjoyable stay and we look forward to welcome you back in the future. Kind regards Aggy Bajdor Apartment manager

10/10 Eccellente

Suntai

Soggiorno di 1 notte a ottobre 2020

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Great- faultless
Soggiorno di 1 notte a settembre 2020
Risposta di Aggy , il giorno 20 ott 2020
Dear Guest, I would like to thank you for taking the time to post your review following your departure from SACO West India House. I am pleased to read you had an enjoyable stay and we look forward to welcome you back in the future. Kind regards Aggy Bajdor Apartment manager

10/10 Eccellente

Penny

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Perfect for a break in Bristol
We stayed in the two bedroom apartment. It was really well equipped and really clean and comfortable. The apartment has everything you could need and is so convenient for the chance to make the most of a stay in Bristol. The only negative is the lift is very small, but that is a very minor inconvenience.
Soggiorno di 4 notti ad agosto 2020

10/10 Eccellente

ross

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Fantastic place.
Soggiorno di 1 notte a marzo 2020

8/10 Buono

Jan

Mi è piaciuto: Pulizia e comfort della camera
A great location in Bristol
Very well situated apartment. Spacious and very clean. Only negative was check in. As directed we called the given number for instructions and a voicemail asked us to leave a message. No one called back so we tried again 5 times throughout the day. I finally e mailed just before check in time and someone called me immediately. Apparently the number given was not manned on a Sunday! Not helpful if you are checking in on a Sunday! Needs reviewing. We enjoyed our stay and would use again.
View from the apartment
Soggiorno di 1 notte a marzo 2020

8/10 Buono

Mike

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
great location but a few in-room things not right
This is a lovely position in Bristol, next to the Bridge & Mercure. Access via keycodes all fine. Top class penthouse location, but drain odours and a non-functioning TV (plus an incorrect WiFi code) caused a few niggles
Soggiorno di 1 notte a marzo 2020

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location - clean and safe
Very good quality accommodation- well maintained - great location
Soggiorno di 1 notte a marzo 2020

10/10 Eccellente

Pierre

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Situation idéale, spacieux!
Super apartment, spacieux, fonctionnel. Extrêment bien situé au coeur du Bristol resto et pubs. Le top! Petit bémol sur l'isolation des fenêtres, fermer les rideaux pour éviter le froid...
Soggiorno di 3 notti a marzo 2020

10/10 Eccellente

Marek

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay
Excellent - very efficient service, easy to check in and room was excellent - very clean - would highly recommend
Soggiorno di 1 notte a marzo 2020

10/10 Eccellente

Graham J.

Mi è piaciuto: Pulizia
Great experience
Apartment had everything we needed for a weekend stay. Great customer service. Would book SACO again.
Soggiorno di 2 notti a febbraio 2020

8/10 Buono

Marc

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good location.
Great location. Had some initial issue getting in as hadn’t been sent in instructions and no reception, however this was resolved swiftly. Big apartments with everything you need. A little bit tired in places but clean and would use again.
Soggiorno di 2 notti a febbraio 2020

10/10 Eccellente

Peggy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020

2/10 Terribile

タカ, 東京

Non mi è piaciuto: Servizi
チェックインできなかった。 チェックインには所定の電話番号に連絡する必要があり、公衆電話を探してかけるも英語が聞き取れず他のホテルを取り直した。 こちらにも非があるのでなんとも言えないが、英語が堪能でない人や海外対応の携帯を持たない人には勧めない。
Soggiorno di 1 notte a febbraio 2020
Risposta di Aggy , il giorno 11 feb 2020
Dear Guest, Thank you for taking the time and reviewing your booking at SACO West India House. I am sorry our booking confirmation which we sent to you hasn't been clear for you and you chose to cancel your booking with us. West India House is a self checking property and we can only support the guest over the phone. I hope this will not deter you from staying with us in the future and we look forward to welcome you back. Kind regards, Aggy Bajdor Apartment Manager

8/10 Buono

Tom

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was good ... except the tv reception
Nice spacious apartment. Great location, the freeview reception on the tv was terrible however. Unwatchable. Fortunately the wifi is very good.
Soggiorno di 1 notte a dicembre 2019
Risposta di Aggy, il giorno 11 dic 2019
Dear Tom, Thank you for taking the time to reviewing your stay in SACO West India House. I am glad to read the wifi was very good, and I am sorry to heard you experienced some issue with freeview your TV but rest assured this has been fed back to our maintenance. We do hope you will stay with SACO West India again in the future. Kind regard, Aggy Bajdor Apartment Manager