The hotel was fine and clean. The location is not bad and you can get anywhere in Brugge very quickly. The staff overall were friendly and helpful. There were 3 things that make me rate the hotel merely ok..
1) They claim they have internet access in all rooms. I had no access in my room. When I asked about it, the man at the desk told my it must be my laptop because nobody else complained. I pointed out that none of my devices had access and he mumbled something I could not understand. When I took my laptop to sit in the lounge and work, there were 5 other people sitting there because they did not have access either.
2) When I made the reservation on Expedia it said it included breakfast. When I checked in I was given the option to add breakfast for an extra 20 Euro. I mentioned it was included and was told they never include breakfast in the room rate. When I showed my booking to the lady checking me in I was told that they do not post to Expedia and have no control what Expedia showed.
3) The water flow in the shower was erratic to say the least. Without changing the faucet setting, it would change for cold to hot and bag again with no warning and the the flow would slow to a drip before picking up again but I would never call the stream of water strong at all.
To add insult to injury, this was by far the most expensive room I have ever stayed in.