Dear Gianluigi,Thank you very much for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,JAM TEAM

Gentile Giuseppe,Grazie per aver recensito il nostro hotel.Siamo lieti che abbia trovato la posizione dell'albergo ideale per esplorare Bruxelles, sia il centro storico che le istituzioni europee, e che la pulizia e le condizioni generali della struttura siano state all'altezza delle sue aspettative.Per quanto riguarda la sua osservazione sulla mancanza di acqua in stanza, desideriamo informarla che abbiamo preso nota del suo suggerimento e ci scusiamo per l'inconveniente. Riguardo l'accesso del personale in camera senza preavviso, ci teniamo a precisare che la privacy e il comfort dei nostri ospiti sono di massima importanza per noi e ci assicureremo di rafforzare le nostre procedure per garantire che ciò non si ripeta.Speriamo davvero di poterla ospitare di nuovo presso il Jam Hotel Brussels in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.JAM TEAM

Gentile Daniela,Grazie per aver recensito il nostro hotel.Siamo felici di sapere che ha apprezzato la pulizia delle camere, le condizioni dell'hotel e il comfort della sua stanza. La nostra priorità è offrire un soggiorno piacevole e rilassante a tutti i nostri ospiti, e siamo orgogliosi di aver raggiunto questo obiettivo durante la sua visita.Con la speranza di averla ancora come nostra gradita ospite, le porgiamo i più cordiali saluti.JAM TEAM

Gentile Gianluigi,La ringraziamo per aver speso parte del suo tempo a recensire il nostro albergo.Siamo lieti che tu abbia apprezzato la pulizia delle nostre camere e il servizio offerto dal nostro personale. Tuttavia, ci dispiace che la condizione dell'hotel non abbia soddisfatto le tue aspettative. Stiamo costantemente lavorando per migliorare e mantenere il nostro edificio storico in ottime condizioni. Ci scusiamo per eventuali disagi che questo possa aver causato durante il tuo soggiorno.Cordiali saluti.JAM TEAM

Dear Elisa,Thank you for taking the time to share your review with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the pleasure of welcoming you back in the near future. Warm regards,JAM TEAM

Dear Luca,Thank you for taking the time to share your feedback with us.It is a pleasure to know that the wide selection on offer on our breakfast buffet met your expectations and you appreciated our hotel design. We regret that you felt our location was not exactly what you were looking for, however, our team are always available to assist with advice and suggestions on the best way to visit the area.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,JAM TEAM

Dear Francesco,We acknowledge with thanks your rating about your recent stay.We are glad we met your expectations.We would love to know how we could have improved your experience with us.We look forward to welcoming you again. Best regards,JAM TEAM

Cher Alain,Les punaises de lit sont amenées par les voyageurs. Tous les hôtels respectent un protocole de vérification et de prévention.Nous tenons à vous informer également que toutes nos chambres sont équipées par un système de prévention "Valpas" anti Punaise de lit et nous vous assurons que dés détection d'une possibilité de présence de nuisible, nous mettons en place toutes les mesures nécessaires pour résoudre la situation.Nous espérons avoir le plaisir de vous recevoir un jour pour vous démonter notre sérieux.Cordialement,JAM TEAM

Beste Joric, Hartelijke dank voor deze enthousiaste beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Graag tot een volgende keer!Met vriendelijke groeten,JAM TEAM

Lieber Kirsten,wir danken Ihnen herzlich für Ihr konstruktives Feedback.Es freut uns sehr zu hören, dass Sie mit der Sauberkeit Ihres Zimmers, dem Zustand des Hotels und unserem Service zufrieden waren.Wir bedauern jedoch, dass Sie bei Ihrem Aufenthalt keinen Parkplatz in unserem Hotel finden konnten. Leider können wir keinen Platz im Voraus garantieren. Wir verstehen, dass dies zu Unannehmlichkeiten führen kann, und empfehlen unseren Gästen das Indigo Parking in der Nähe, sollte unser Parkplatz voll belegt sein.Wir schätzen Ihre positiven Anmerkungen sehr und freuen uns, dass Sie die Merkmale unseres Hauses, wie die einzigartige Atmosphäre und die Qualität unserer Dienstleistungen, hervorgehoben haben.Wir würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,JAM TEAM

Dear Susanna,Thank you for such a positive review.It's fantastic to hear that you appreciated the comfort and style of your room and found our location to be convenient for your needs. Our vibrant neighbourhood is indeed a gem, and we're glad you got to explore its unique charm. We're also pleased that our rooftop bar, Perché, provided you with a memorable experience. It's a popular spot among guests and locals alike, and it's great to know it was a highlight of your stay. Although our room amenities did not fully meet your expectations, we're committed to providing a wide range of conveniences to enhance our guests' stays. We take pride in offering super-fast Wi-Fi, fluffy hair dryers, and other thoughtful touches to make our guests feel at home. At Jam Hotel Brussels, we strive to create a welcoming atmosphere where every aspect of your visit is cared for. Thank you once again for your kind words and for choosing us for your Brussels adventure.It would be our pleasure to have you return on another occasion. Very best wishes,JAM TEAM

Dear Guest,Thanks for taking the time to comment on your visit to our hotel.We regret to hear that the noise levels did not meet your expectations. While we are situated in a vibrant district with an energetic atmosphere, we understand the importance of a peaceful environment. We have taken steps to improve sound insulation, and earplugs are available upon request for a more serene experience.We hope to have the pleasure of your company once more in the future.Warm regards,JAM TEAM

Dear Guest,Thank you for sharing your experience with us at Jam Hotel Brussels.We are delighted to hear that you appreciated the unique style of our establishment, which reflects the creative spirit of our city. Our prime location is indeed one of Jam Hotel Brussels' many strengths, and we are glad it served you well during your stay.However, we regret to hear that the room size did not fully meet your expectations for your party. Our rooms vary in size, and we strive to provide accurate descriptions so that our guests can select the space that best suits their needs. We appreciate your feedback on this matter as we continually aim to improve our guest experience.It is heartening to know that you found the cleanliness and condition of our hotel to your satisfaction. Our dedicated team works diligently to ensure our facilities are well-maintained. Furthermore, we are pleased that you found the service exemplary and the room amenities comprehensive, enhancing the comfort of your stay.We hope to have the opportunity to welcome you back for a longer visit in the future, where you may further enjoy all that Jam Hotel Brussels has to offer. Warm regards,JAM TEAM

Liebe Joanna,wir danken Ihnen für Ihren Kommentar.Es freut uns zu hören, dass Sie die Sauberkeit der Zimmer und den Zustand unseres Hotels positiv hervorgehoben haben.Wir bedauern jedoch, dass die Beleuchtung des Flurs und die Belüftung im Badezimmer nicht Ihren Erwartungen entsprachen. Wir möchten betonen, dass das Design unseres Hotels darauf abzielt, eine einzigartige Atmosphäre zu schaffen, und wir nehmen Ihre Rückmeldung diesbezüglich ernst. Bezüglich der Belüftung im Bad möchten wir versichern, dass wir stets bemüht sind, solche Unannehmlichkeiten umgehend zu beheben, sobald sie uns gemeldet werden. Es tut uns auch leid, dass das Waschbecken nicht in einwandfreiem Zustand war. Dies ist sicherlich nicht repräsentativ für die hohen Standards, die wir anstreben.Hoffentlich können wir Sie bei einem zukünftigen Besuch vollständig von unserem Service überzeugen.Freundliche Grüße,JAM TEAM

Haben Sie vielen Dank für Ihre ausführliche und nette Bewertung unseres Hotels.Über Ihre lobenden Worte zu der Sauberkeit unserer Zimmer freuen wir uns sehr, ebenso wie über Ihre Anerkennung für die bequemen Betten und die Auswahl an Kopfkissen, die den Schlafkomfort unserer Gäste sicherstellen. Es ist wunderbar zu hören, dass Sie die durchdachte Ausstattung unserer Zimmer, einschließlich Wasserkocher, Kaffeemaschine und den biologisch abbaubaren Kaffeekapseln, schätzen. Unsere Bemühungen, ein perfektes Erlebnis zu bieten, scheinen sich ausgezahlt zu haben, und wir sind dankbar, dass Sie in Erwägung ziehen, erneut bei uns zu buchen.Wir freuen uns auf Ihr Wiederkommen! Herzliche Grüße,JAM TEAM

Dear Wayne,Thank you for your kind review.We're glad to hear that you found our service satisfactory and appreciated the cleanliness of our rooms. Regarding the breakfast, we pride ourselves on offering individual breakfast options rather than a buffet to reduce waste, with a selection that includes a hot beverage, a fresh pressed juice, a viennoiserie, and a choice of dishes such as scramble eggs with homemade smoked salmon, pancakes, and more. We regret to hear that our scrambled eggs did not meet your expectations and were not served at your preferred time. We always strive to ensure our guests start their day on a positive note with a hearty meal, and we will look into your feedback to see how we can enhance our breakfast experience.We hope that you will return on a future occasion. Best regards,JAM TEAM

Cher Yves,Merci pour cet excellent retour.Nous sommes ravis de lire que la propreté de notre hôtel a su répondre à vos attentes et que vous avez apprécié notre emplacement stratégique au cœur des quartiers chics de Bruxelles. Il est toujours encourageant pour notre équipe de recevoir des retours aussi positifs sur la qualité de notre service et les aménagements de nos chambres.Au plaisir de vous recevoir à nouveau,JAM TEAM

Dear Akino Tan,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,JAM TEAM

Cher Eric,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir pour une autre expérience de qualité,JAM TEAM

Querido Oscar,Nos complace enormemente que hayan encontrado las habitaciones a su gusto y que la limpieza haya cumplido con sus expectativas. Es una alegría saber que la habitación cuádruple fue del agrado de sus hijas y que la estructura y el diseño proporcionaron una experiencia positiva. Agradecemos sus comentarios sobre el amable servicio recibido en recepción y estamos encantados de que hayan podido aprovechar nuestro servicio de consigna para su comodidad. Es gratificante escuchar que nuestras fotos reflejan fielmente la realidad del hotel y que su estancia fue recomendable.Estaríamos encantados de poder servirle nuevamente en un futuro próximo. Un cordial saludo,JAM TEAM

Chère Manuela,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes heureux que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,JAM TEAM

Cher Anthony,Merci pour ce retour positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Cordialement,JAM TEAM

Beste Marjolein,Hartelijk dank voor uw beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u dan ook nog eens te mogen verwelkomen!JAM TEAM

Beste Yari,Bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,JAM TEAM

Nos encanta que se haya tomado el tiempo de escribir sobre su estancia.Nos complace enormemente saber que encontraron excelente la limpieza de la habitación, así como el estado del hotel y la comodidad de la misma. Gracias también por resaltar la calidad de nuestro servicio, nuestro equipo trabaja incansablemente para ofrecer una experiencia memorable. Estamos orgullosos de que la ubicación haya sido conveniente para su estancia.Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso.¡Hasta pronto!JAM TEAM

Dear Guest,Thank you for taking the time to share your experience with us.We're truly sorry to hear about the distressing incident with the bug bites and the cleanliness of the room you encountered. Please be assured that cleanliness is of paramount importance to us, and we have rigorous procedures for when such rare instances are reported, including contracting specialized services to immediately address the problem. We're glad to hear that our team responded promptly by offering a room change and facilitating laundry services. We regret that these measures did not meet your expectations and led to the early conclusion of your trip.We hope to have the opportunity to welcome you back and provide you with the high standard of experience that we strive for. Warm regards.JAM TEAM

Cher Angel,Merci pour ce commentaire suite à votre séjour dans notre établissement.Nous sommes ravis de lire que vous avez apprécié l'amabilité de notre équipe à qui nous faisons passer votre compliment. Cela nous tient à cœur de fournir un service exceptionnel à nos hôtes.Nous prenons note de votre commentaire et regrettons les désagréments évoqués. Nous sommes conscients que le confort acoustique est primordial et nous avons déjà installé des fenêtres à double vitrage pour améliorer cet aspect. N'hésitez pas à nous solliciter en amont de votre réservation afin que nous vous aidions à choisir l'une de nos chambres situées le plus au calme.Nous espérons avoir le plaisir de vous recevoir à nouveau et vous présentons nos meilleurs voeux pour 2024.Bien à vous,JAM TEAM

Cher hôte,Nous sommes ravis que vous ayez trouvé votre chambre confortable et que l'expérience à cinq ait été à la hauteur de vos attentes. Il est également gratifiant de lire que notre personnel a eu un impact positif sur votre séjour. Notre équipe travaille avec passion pour offrir un service chaleureux et une atmosphère accueillante, tout en préservant l'esthétique industrielle de notre bâtiment historique.Nous espérons avoir l'occasion de vous accueillir à nouveau pour un séjour toujours aussi inoubliable.Bien cordialement,JAM TEAM

Dear Nevan,Thank you for taking the time to share your review.We're pleased to hear that you found our room spacious enough for your stay. Our hotel is housed in a unique end-of-the-century building, maintaining the industrial vibes of its original purpose as an art school, which explains the brick walls that contribute to our distinctive ambiance. We regret to hear about your experience with the restaurant closure and any inconvenience it may have caused. Our restaurant offers Asian street food and is a space for guests to relax during the day, with operating hours from Monday to Saturday. Regarding the location, we are situated in the upscale Sint-Gillis district of Brussels, and while we strive to maintain the cleanliness of our property, we acknowledge that urban environments can sometimes face challenges beyond our control. We appreciate your observations and are continuously seeking ways to enhance our guest experience.Thanks again for your feedback. We hope to welcome you again in the future. Best wishes for 2024,JAM TEAM

Cher Julien,Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons que vous nous donnerez l'opportunité de vous accueillir à nouveau afin de vous proposer une expérience 100% réussie. Bien à vous,JAM TEAM

Dear Assam,Thank you for taking the time to share your feedback with us.We're glad to hear that you found our room amenities satisfactory, with a special mention to our high-speed Wi-Fi and flat-screen TVs, which we provide to enhance our guests' experience. However, we regret to hear about your concerns regarding room cleanliness. Rest assured that we maintain high standards of cleanliness and daily housekeeping, as cleanliness is a top priority for us. We would like to assure you that the situation you described does not reflect the usual standard of service we are committed to providing.We hope to have the opportunity to welcome you back and provide you with the excellent service that we strive for.Best wishes for the festive season!JAM TEAM

Estimado huésped,Nos encanta que nuestros clientes se tomen unos minutos para compartir sus impresiones tras pasar unos días con nosotros. Gracias por su tiempo.Estamos complacidos de saber que la limpieza cumplió con sus expectativas y que nuestro servicio fue de su total agrado. Respecto a la inquietud sobre el ruido en las habitaciones del primer piso, lamentamos cualquier inconveniente que haya podido experimentar. Apreciamos que nos lo haya señalado y queremos destacar que el hotel cuenta con doble acristalamiento para garantizar un descanso óptimo. Además, ofrecemos tapones para los oídos a solicitud de los huéspedes para asegurar su comodidad.Un cordial saludo y nuestros mejores deseos en esta Navidad,JAM TEAM

Dear Mehdi,Thank you for such a positive review of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,JAM TEAM

Cher Emmanuel,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que vous ayez trouvé notre hôtel pratique pour un séjour en famille et nous espérons que la chambre quadruple a répondu à vos attentes en termes de confort.Nous comprenons que la distance par rapport à la Grand Place puisse être un point à considérer, toutefois, nous sommes heureux de vous informer que notre hôtel est situé dans un quartier chic de Bruxelles, avec un accès facile aux transports en commun qui peuvent vous y emmener rapidement. Nous sommes également attentifs à la propreté de nos chambres et nous nous efforçons de fournir un service de qualité à nos clients, c'est pourquoi nous apprécions vos retours qui nous permettent de continuer à améliorer notre offre.Nous espérons avoir le plaisir de vous revoir chez nous. Passez de belles fêtes de fin d'année,JAM TEAM

Chère Jessy,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,JAM TEAM

Cher José,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous revoir bientôt.Bien cordialement,JAM TEAM

Beste Marlon,Bedankt voor uw feedback.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.Een volgende keer staan we graag weer voor u klaar.Hartelijke groet,JAM TEAM

Dear Guest,Thank you for such a positive review.We're thrilled to hear that the cleanliness and condition of our hotel met your expectations and that you found the room comfortable and well-suited for your needs. It's wonderful to know that our team's service contributed to a positive stay.We look forward to welcoming you back. Best wishes,JAM TEAM

Dear Jade,Thank you for taking the time to let us know your opinion of your recent stay.We're absolutely delighted to hear that you enjoyed the atmosphere and found our staff lovely. Your mention of the room's cleanliness and the overall condition of our hotel is greatly appreciated, and it's fantastic to know that our services and amenities met your expectations. Our team strives to provide a unique and comfortable experience, and your satisfaction with these aspects truly means a lot to us.We hope that you will visit us again in the future. Kind regards,JAM TEAM

Dear Samuel,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,JAM TEAM

Dear Guest,Thank you for your review of your recent stay.We are delighted to hear that you and your four-legged companion enjoyed the convenience of staying together in one of our spacious rooms. Our hotel aims to provide a comfortable experience for all our guests, including pets, and it's great that you could all stay comfortably.We apologize for any inconvenience regarding the toothbrush. We do offer a toothbrush kit at a nominal fee, and we regret if this was not properly communicated to you at the front desk.We look forward to seeing you again in the future.Season's greetings,JAM TEAM

Hello,Thank you for this review.We're delighted to hear that you found our room cleanliness to be excellent. Our team works hard to maintain high standards and it's rewarding to know this was reflected during your stay.However, we are concerned to read your comments about the parking. While our parking operates on a first-come-first-serve basis, as detailed in our information, we regret any inconvenience this may have caused you.Regarding our team, we truly aim to provide friendly and efficient service, and it's disappointing to learn that we fell short of your expectations. Please be assured that we value your feedback as it helps us to improve our guest experience.We look forward to seeing you again in the future.All the best,JAM TEAM

Dear Terri,Thank you for taking the time to leave your review.We're thrilled to hear that you appreciated our unique urban chic style and the exceptional service provided by our team. It's fantastic to know that our accommodations met your expectations. Regarding the variety of food options at our bar, we're always exploring ways to enhance our guests' dining experience while maintaining the quality and atmosphere our guests have come to enjoy.It would be our pleasure to have you return on another occasion. Very best wishes,JAM TEAM

Dear Osvaldo,We thank you for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to see you again in the future.Kind regards,JAM TEAM

Cher Hôte,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous vous disons à bientôt.JAM TEAM

Cher hôte,Merci pour votre commentaire.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Nous espérons avoir le plaisir de vous revoir bientôt.Bien cordialement,JAM TEAM

Dear Sam,Thank you very much for this kind review.We're thrilled to hear that our team's friendliness contributed to a memorable stay for you. Our commitment to cleanliness is paramount, and it's rewarding to know that it shines through in our guest rooms. The comfort of our accommodations is a top priority, and we're glad you enjoyed a comfortable stay with us.We look forward to welcoming you back. Best wishes,JAM TEAM

Dear Natalie,Thank you for taking the time to share your review.We're delighted to hear that you enjoyed the warmth and comfort of your room during the snowy days and that our convenient location provided easy access to local cafes and tramlines. Our rooftop bar is indeed a highlight and it's great to know you appreciated the views it offers.We understand that you experienced some noise from neighbouring rooms; please rest assured that our team is always on hand to address any disturbances and ensure a peaceful stay. While our outdoor pool is heated, we understand that additional amenities like dressing gowns could enhance the experience, and we appreciate your feedback on this. We also want to clarify that while our sauna is an exclusive experience, we aim to provide clear information about its accessibility and any associated costs.We hope to welcome you back.Best wishes,