Dear Elisa,On behalf of the entire ambassadors of service, we would like to thank you for visiting us and reviewing us. We hope to have the pleasure to welcome you again soon.Sincerely,The management

We're thrilled to hear that you had a great stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!

We sincerely apologize for the oversight regarding your VIP reward at check-in. Your feedback about your experience of racism is deeply concerning and goes against our values of inclusivity and equality. We take such matters very seriously and will investigate this issue thoroughly to ensure that all guests are treated with the utmost respect and fairness. Please know that we are committed to providing a welcoming environment for all guests, regardless of race or ethnicity. We appreciate you bringing this to our attention, and we extend our sincerest apologies for any discomfort or inconvenience caused.Warm regards,

Dear Russell,Thank you for sharing your thoughts with us. We're thrilled to hear that you loved our location and overall property. Your feedback on the food and beverage quality is duly noted, and we'll strive to improve in this aspect. It's wonderful to hear that our staff provided you with helpful and courteous service. We look forward to the opportunity to welcome you back for an even better experience.Best regards,

Dear Sandra,We sincerely apologize for the discrepancies between the view depicted on our website and the actual experience you had from your balcony. Your feedback is very valuable, and we'll work to ensure accurate representation moving forward. Additionally, we're deeply concerned about your encounter with our timeshare sales team and their behavior. This does not align with our standards of service and respect. Rest assured, we'll address this matter promptly and take appropriate action. We're sorry for any distress caused, and we hope to restore your confidence in us during any future visits.Warm regards,

Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!

Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!

Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!

Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!

Dear Daniel,Thank you for your kind words! We're thrilled to hear that you found our entire staff to be superb. Providing exceptional service is our top priority, and we appreciate your recognition of our team's efforts. We look forward to welcoming you back for another superb experience.Best regards,

Dear Bryan,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great dining options, cleanliness, and the friendly and helpful service provided by our staff. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Best regards,

Dear Robert,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our property, the variety of restaurants, pools, and breathtaking views. It's wonderful to know that you found our location ideal for whale watching. We appreciate your kind words and look forward to welcoming you back for another memorable experience.Best regards,

Dear Dayna Jo,Thank you for your feedback! We're delighted you found Grand Solmar Lands End to be a beautiful, quiet, and private location. We look forward to hosting you again for another serene getaway.Best regards,

Hello! Thank you for sharing your feedback. We're delighted to hear that you found our rooms clean and our staff friendly. We understand your concern about the pricing of meals and drinks, and we appreciate your honesty. We constantly strive to provide the best value for our guests, and your input is valuable in helping us improve. We'll certainly take your comments into consideration as we work on enhancing our offerings. If there's anything specific you'd like to share or if you have any suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Thank you for choosing us!

Dear George,Thank you for sharing your feedback and rating us 4 out of 5 stars. We appreciate your input and would love to know more about your experience to ensure we continue to improve. If you have any specific suggestions or concerns, please feel free to share them with us. We value your patronage and hope to welcome you back for an even better stay in the future.Best regards,

Dear Alan,Thank you for the 5-star rating! We are thrilled to hear that you enjoyed your stay with us. It's our pleasure to provide you with an excellent experience. We look forward to welcoming you back for another exceptional stay in the future.Best regards,

I'm sorry to hear about your experience. Your feedback is truly valuable, and I completely understand your disappointment regarding the breakfast offerings and the quality of food during your stay. I apologize for falling short of your expectations despite the upgrade to a two-bedroom penthouse. Your insights are important to us, and we'll take your comments into serious consideration to improve our services and amenities. We genuinely appreciate your input and hope to have the opportunity to exceed your expectations should you reconsider staying with us in the future.

I deeply apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear that despite your requests, you did not receive the VIP benefits you were expecting. I completely understand how frustrating it must have been to feel disregarded despite reaching out multiple times.Our primary goal is to ensure that every guest feels valued and receives exceptional service. I am truly sorry that we fell short of meeting your expectations and failed to provide the wine, upgrades, late checkout, or any other VIP benefits you were anticipating.Your feedback is incredibly important to us, and I assure you that I will personally investigate this matter to understand where the breakdown occurred in our service delivery. Rest assured, we take such feedback seriously and will work diligently to prevent similar incidents in the future.Please accept our sincerest apologies for any inconvenience caused. We genuinely appreciate your patronage and hope to have the opportunity to regain your trust and provide you with the excellent service you rightfully expect from us on any future visits.If there's anything specific I can do to make amends for your experience, please feel free to reach out to me directly. Your satisfaction is our top priority, and I'm committed to ensuring your next stay is nothing short of exceptional.Once again, I apologize for the disappointment you faced during your recent stay. Thank you for bringing this to our attention, and we hope to have the chance to make it right for you in the future.

Dear Ricardo,Thank you for your feedback! We look forward to welcoming you back in the near future.Saludos,

I'm genuinely sorry to hear about your experience with our staff and sales team. It's truly disappointing that you encountered rudeness and aggressiveness during your interaction with us. Please accept my sincerest apologies for the discomfort and frustration this may have caused you.Providing exceptional customer service is a top priority for us, and behavior that doesn’t align with our standards is unacceptable. I assure you that I take your feedback seriously, and I will investigate this matter thoroughly to address the issue and take necessary steps to ensure that such incidents do not occur in the future.We value each guest and their experience with us, and it deeply concerns us to learn that we fell short in this regard. Your feedback is incredibly valuable in helping us improve our services, and I want to thank you for bringing this to our attention.Please know that your comfort and satisfaction are of utmost importance to us. If there's anything specific you'd like to share or if there's a way we can make this right for you, please don't hesitate to reach out to me directly. Your experience does not reflect our standards, and I am committed to ensuring that your future interactions with us are positive and welcoming.Once again, I apologize for the inconvenience and distress caused by the behavior of our staff and sales team. We appreciate your feedback and hope for the opportunity to restore your confidence in our service in the future.

Dear Kevin,Thank you for staying at Grand Solmar Lands End Resort & SPA. We apreciate your evaluation and we look forward to welcoming you back in the near future.Saludos,

Dear Lindsay,We appreciate the time to share your score with us and we hope you had an incredible time here at the lands end with us.It will be a pleasure to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

Dear Danielle,On behalf of the entire ambassadors of service, we would like to thank you for letting us be part of your experience here at the lands end. We hope to have the pleasure of welcoming you again in the future.Sincerely,Humberto OrtegaGeneral Manager

Dear Charles,On behalf of the entire team, we would like to thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

Agradecemos infinitamente su valioso feedback en donde la esencia del servicio de nuestros embajadores crearon una experiencia inolvidable para usted. Será un placer darle la bienvenida en un futuro muy cercano.Cordialmente,Humberto OrtegaGerente General

Dear Leslee,We appreciate your words and motivates us to keep doing our best to create perfect experiences.Sincerely,Humberto OrtegaGeneral Manager

Dear Lisa,We sincerely apologize for the inconvenience and already took action and improved every detail. We hope to have the pleasure of welcoming you again.Respectfully,Humberto OrtegaGeneral Manager

Dear Kevin,On behalf of the entire team, we would like to thank you for visiting us and considering our full commitment in fix every situation and we hope to have the pleasure of welcoming you again to create a great full experience.Sincerely,Humberto OrtegaGeneral Manager

Dear John,We appreciate your valuable feedback and offer an apology for the inconvenience. It will be a pleasure to welcome you again in the near future to pamper you as you deserve.Sincerely,Humberto OrtegaGeneral Manager

Dear Gabe,Thank you for letting us be part fo your experience. We hope to welcome you again!Sincerely,Humberto OrtegaGeneral Manager

Dear Elizabeth,Thank you for reviewing us and we hope to have the pleasure to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

Dear Julio,We appreciate the time to share your experience and according to your comments, you enjoyed your recent visit. We hope to have the pleasure to welcome you again and create a better experience to achieve a better score for you.Respectfully,Humberto OrtegaGeneral Manager

Dear Ed,Thank you for visiting us and review us, we hope you had an incredible time here with us and will be a pleasure to welcome you again.Sincerely,Humberto OrtegaGeneral Manager

Dear Deborah,On behalf of the entire team, we would like to thank you for letting us be part of your experience. It will be a pleasure to welcome you again soon.Sincerely,Humberto OrtegaGeneral Manager

Dear Marvin,On behalf of the entire team, we would like to thank you for letting us be part of your experience and it will be a pleasure to welcome you again in the near future.Best regards,Humberto OrtegaGeneral Manager

Dear Petra,We appreciate your review which shows how our ambassadors of service create unique experiences for you. Thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

Dear Wendy,We are delighted to know you enjoyed fullest your recent experience here at the lands end and for all of us it was a real pleasure to create a memorable time for you.We will be counting the days to welcome you again.Sincerely,Humberto OrtegaGeneral Manager

Dear Marc,We appreciate your feedback and we hope to keep welcoming you to create new incredible memories. On behalf of the entire team, we would like to thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

Dear Dhruv,On behalf of the entire ambassador of service, we would like to thank you for visiting us and we offer a sincere apology for couldn't meet your expectations on service. Your satisfaction is very important and we hope to have the pleasure to welcome you again to change this experience into an incredible one.Respectfully,Humberto OrtegaGeneral Manager

Dear Apryl,On behalf of the entire ambassadors of service, we thank you for visiting us and hope to have the pleasure to welcome you again.Sincerely,Humberto OrtegaGeneral Manager

Dear guest,On behalf of the entire ambassadors of service, we would like to apologize for the inconvenience during your recent visit and we hope to have the opportunity to welcome you again to change the perception and create a great one where you can enjoy fullest every service from our team. We already took action to improve every detail and we appreciate your valuable feedback.Respectfully,Humberto OrtegaGeneral Manage

Dear Deborah Yuko,We appreciate your valuable feedback and we hope to welcome you again to show you how we are working to improve the details and our restaurants will delight you on the next visit.Thank you again for your visit.Sincerely,Humberto OrtegaGeneral Manager

Dear Barry,On behalf of the entire team, we would like to thank you for visiting us, your score motivates us to keep creating unique moments for our guests.Hope to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

Dear Robyn,We appreciate your valuable feedback to improve and we will take action immediately. We hope to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

Dear Shohreh Ghassimi,We appreciate your visit and we hope to keep welcoming many times to add new experiences for you.On behalf of the entire team, we would like to thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

Dear Juan,On behalf of the entire ambassadors of service, we would like to thank you for letting us be part of your experience.Will see you soon!Humberto OrtegaGeneral Manager

Dear Shiara,On behalf of the entire ambassadors of service, we would like to thank you for visiting us. We value your feedback and we will work hard to improve in every detail and hope to have the pleasure to welcome you again and show you the improvements.Sincerely,Humberto OrtegaGeneral Manager

Dear Lisa,We are delighted to read you had an incredible experience here at the resort. Thank you for sharing with our readers what was your highlights and we hope to keep welcoming to surpass the expectations every time.Sincerely,Humberto OrtegaGeneral Manager