Dear Norma,Thank you for taking the time to provide us your feedback on your stay at our property.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Maritza,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Brittany,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Apreciado Enrique,Gracias por su comentario,Lamentamos que se haya marchado con esas sensaciones de nuestras instalaciones.Por otro lado, le pedimos disculpas por el comportamiento incívico de otros huéspedes y nos gustaría comentarle que siempre hacemos lo que está en nuestras manos para que exista un clima de convivencia y respeto.Disponemos de nuestro servicio Premium reservando las habitaciones Elite Club by RIU donde puede disfrutar de muchas ventajas únicas y, que quizás le interese.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar.Cordialmente, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Apreciada Susan,Muchas gracias por su comentario,No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos correspondientes.Cordialmente, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Alexandra,Thank you very much for your brilliant ratings.We are delighted to read your kind remarks.Hoping to welcome you again very soon Alexandra!Kindest wishes!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Awo,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read your stay was not perfect.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for sharing this information with us, it is really helpful when implementing the adequate measures. We would like to apologize for any discomfort.Looking forward to hosting you again.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Gina Marie,Thank you very much for staying with us and for taking the time to share your valuable feedback.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon.And we wish you a beautiful day, Gina Marie!Warmest Greetings,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Jorge Francisco Hernández,It is very gratifying to read you enjoyed your holiday.We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day, Jorge Francisco!Kindest Greetings!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Apreciada Daliana,Agradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le esperamos siempreCordialmente, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Edgar,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very grateful to you staying with us.Regrettably, the weather did not help us make your stay more pleasant. We hope you visit us again for a better experience.Kindest Regards, Edgar,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear marlene,Thank you for choosing Riu and for sharing your impressions.We are truly disappointed to hear that you were not completely satisfied with your recent experience with us.We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to resolve this. We sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon.Please receive our warmest regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Marina,We appreciate you took the time to leave your impression regarding your recent stay with us.It is disappointing to read your this.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for staying with us.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Brenda,Thank you for sharing your experience with us!We are glad to find that you enjoyed the beach area and the views, however, it's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Apreciada Raquel,Agradecemos sinceramente sus amables palabras. Su reseña nos motiva profundamente a perseverar en nuestro camino y anticipamos con entusiasmo la oportunidad de darle la bienvenida nuevamente en cualquiera de nuestras instalaciones para brindarle otra experiencia excepcional.¡Le esperamos con los brazos abiertos!Cordialmente, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Claudia,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us, Claudia!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Francisco,Thank you for taking the time to provide us your feedback on your stay at our property.The choice of words of your review is not appreciated.RIU Hotels & Resorts is involved in biodiversity protection projects.Please allow us to explain the importance of praising and protecting every natural area. In order to keep the breath-taking nature of the places tourists choose to visit for its beauty, we are committed in keeping the biodiversity of the area. Therefore, the impact of tourism in these areas must be minimized.We kindly recommend all our guests to thoroughly check the biodiversity and the natural areas of the countries they wish to visit, before making a reservation. We encourage our guests to visit our website, where they will find hotels in very different destinations that can match any guest’s needs. Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Edgar,We are so pleased to read that your overall experience was positive.Thank you very much for your great feedback, it is very much appreciated, since our team works to make every guest’s stay memorable.We wish you a lovely day.Looking forward to hosting you again Edgar!Kindest wishes,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Anna,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very grateful to you staying with us.However, we regret that we failed to live up to your expectations in some aspects and we are disappointed to read the shortfalls you received.Please allows us to remark the shop is not run by Riu.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Daniel,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon, Daniel!Warmest wishes!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Estela,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff!Thank you very much.We hope you will stop by again soon, Estela!Kindest Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Vicente,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Kevin Wen Yong,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much!Warmest regards, Kevin,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Angelica,It is wonderful to learn you enjoyed your stay.Thank you very much for taking the time to share your valuable feedback, following your recent stay at our hotel.We love working for our guests, your fabulous evaluation makes us want to continue improving.Hoping to see you again very soon!Love you back, Angelica,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Bianca,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again, Bianca!Kindest Regards, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Charlene,Thank you very much for your fantastic evaluation, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.Nevertheless, your remark will be forwarded to the management.Lovely hosting you, and we look forward to hosting you again soon.Best wishes,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Yasir,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Pamela Haithcox,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Kristin,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn that you had a nice holiday. We are very happy to read you liked your stay.Thank you very much on behalf of our staff, Kristin!We really look forward to welcoming you again soon.Warm Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Shannen,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Michael,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Roberto,Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day, Roberto!Kindest wishes,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager