Vista aerea

Recensioni per Grand Park Royal Cancun - All Inclusive

4 out of 5
Grand Park Royal Cancun - All Inclusive
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 1044 su 2096 recensioni" "
Valutazione di 8 - Buono. 548 su 2096 recensioni" "
Valutazione di 6 - Soddisfacente. 244 su 2096 recensioni" "
Valutazione di 4 - Scarso. 124 su 2096 recensioni" "
Valutazione di 2 - Terribile. 136 su 2096 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,8/10

EcosostenibilitĂ 

Recensioni

10/10 Eccellente

Stella

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tutto splendido, ristoranti squisiti, personale gentilissimo
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service., il giorno 8 mag 2024
Dear Stella, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service.

8/10 Buono

Samantha

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed the property and how walkable it was. The staff was very kind, friendly, and helpful. The restaurants were good and the snack bars were nice. My only complaints is that the buffet food could have been a lot better. Our room because it had the swim up, was very warm due to the sun directly hitting our patio. Even with the blinds covering the window, our AC never got lower than 73 degrees. It was humid in the room so we often saw mosquitos that were a pain to find and kill. I know they have better rooms so I will not fault the resort for that, you get what you pay for.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest service., il giorno 28 mag 2024
Dear Samantha, Thank you very much for sharing your recent experience in this your home.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Maria

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El personal es muy amable, no me gustĂł que la reservaciĂłn era para tres y no estaba la cama extra.
Soggiorno di 4 notti a maggio 2024
Risposta di Cordialmente, Servicio al Huésped, il giorno 28 mag 2024
Estimada Maria,Estamos encantados de que su estancia con nosotros haya sido tan positiva. Transmitiremos a nuestros compañeros sus comentarios; les alegrarå saber que con su actitud y amabilidad han contribuido a su bienestar.Compartiremos sus sugerencias con el departamento correspondiente para mejorar nuestros procedimientos.Esperamos tener la oportunidad de servirles nuevamente en un futuro cercano.

8/10 Buono

Michael Lyle, Greenwood

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked: 1. Food options were good. 2. Friendly employees. 3. Activities and entertainment. 4. Cleanliness. 5. Beach views and location in hotel zone. Disliked: 1. The Air Conditioning in rooms was very poor. 2. There isn't enough poolside lounge chair seating. 3. Live music is very loud in the rooms until 10:30p nightly. 4. Timeshare sales requests are always annoying. 5. Very windy during the day.
Soggiorno di 6 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 28 mag 2024
Dear Michael,Thank you very much for sharing your recent experience in this your home.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We will share your suggestions with the corresponding department to improve our services.We will be delighted to welcome you again, see you very soon.

10/10 Eccellente

Kimberly, South Fulton

Viaggio di gruppo, Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed every minute exploring the resort. The Skybar is a vibe for late night drinks, music not so good though. The restaurants were upscale and they treated us like we are appreciated. I'd recommend my friends.
Soggiorno di 4 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 28 mag 2024
Dear Kimberly,We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We look forward to welcoming you on your next Cancun vacation!

6/10 Soddisfacente

Julia

Viaggio con la famiglia
** Mid service 1. The staff will cover their own! I trusted these people with leaving my items in my room however the cleaning personnel went through our bags wallets and stole money left in our bedroom. Brought this to the “manager’s” interest and said there was nothing that could be done & insinuated that we took our own funds. He claimed they saw us leave with our belongings however, we never left with the bag which contained the funds. 2. The taxi service HERE is a scam. I was charged about 25 USD for a drive to coco bongo area (approximately 5 minute drive at the time). They see Americans and will up charge you, better off taking a taxi on the street ordering Uber. 3. The food is MID. There is a limited variety of food and doing “reservations” is a waste of time. You will wait 20 extra minutes after reservation and wait an extra 45min - 1hrs for your actual meal.
Risposta di Sincerely, Guest Service, il giorno 28 mag 2024
Dear Julia,We are very sorry that this stay was not satisfactory for you, however, we appreciate your comments and for sharing the areas of opportunity that you identified, as this allows us to improve your experience and that of other guests.However, we appreciate you sending us your observations and feedback that help us to know the areas in which we must work harder.We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us.

8/10 Buono

Leticia Guadalupe Campos

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 28 mag 2024
Dear Leticia,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

4/10 Scarso

Noreebeth

Viaggio di coppia
Mi Ăš piaciuto: Pulizia e servizi
Non mi Ăš piaciuto: Personale e servizio
Ma
Soggiorno di 4 notti a maggio 2024
Risposta di Guest service., il giorno 26 mag 2024
Dear Noreebeth, Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean.Without a doubt, the satisfaction of our guests is our priority.We regret not having met your expectations.We will review compliance with our demanding service standards and work internally to improve.We hope you will give us the opportunity and visit us in the near future.SincerelyGuest Service

10/10 Eccellente

Ronan

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Area
Soggiorno di 6 notti a maggio 2024
Risposta di Guest service., il giorno 26 mag 2024
Dear Ronan, Thank you very much for the magnificent evaluation that you have shared.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

mentor

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was everything excellent, the service it was amazing no matter if you at the beach or in the bar they always provide with a cold drinks service was amazing besides that everything else was fantastic we had a very great time
Soggiorno di 7 notti a maggio 2024
Risposta di Guest service., il giorno 25 mag 2024
Dear Mentor, Thank you very much for the magnificent evaluation that you have shared.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 Buono

Melissa

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort was beautiful. The food was just Ok. Ran to the bathroom every time I ate there.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest service., il giorno 25 mag 2024
Dear Melissa, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Yeymi

Viaggio di coppia
Mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi Ăš piaciuto: Personale e servizio
I didn't like it. got a different room vs what I reserved and paid for. this was my only issue.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest service., il giorno 25 mag 2024
Dear Yeymi, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 Buono

sani

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean property and good service. Main buffet restaurant lacking more food option and food quality.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest service., il giorno 25 mag 2024
Dear Sani, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Paul

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent staff and great service. We loved the views and the beach. We will definitely be back!
Soggiorno di 5 notti a maggio 2024
Risposta di Guest service., il giorno 25 mag 2024
Dear Paul, Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Leull

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great customer service by staff
Soggiorno di 4 notti a marzo 2024
Risposta di Guest service., il giorno 24 mag 2024
Dear Leull, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

ABELARDO

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service, il giorno 24 mag 2024
Dear Abelardo, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.This type of review encourages us to strive to provide you with excellent service.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Servie

10/10 Eccellente

Rosalinda

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great adult pool area, friendly staff, the workout room needs to be updated and bigger. There’s only 2 treadmills
Soggiorno di 4 notti a maggio 2024
Risposta di Guest service., il giorno 24 mag 2024
Dear Rosalinda, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 Buono

Grayson Spencer

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked the royal tower and loved it. We got special benefits like dining options and a butler to make our reservation for us. We hated the main buffet so I’m happy we had the extra dining options
Soggiorno di 4 notti a maggio 2024
Risposta di Guest service., il giorno 21 mag 2024
Dear Grayson Spencer, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

YOICHI

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was amazing!
Soggiorno di 3 notti a maggio 2024
Risposta di Kind regards, Guest Service, il giorno 21 mag 2024
Dear Yoichi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Eccellente

John

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent and beautiful property. Jessica my online guest butler was outstanding.
Soggiorno di 3 notti a maggio 2024
Risposta di Sincerely, Guest Service, il giorno 21 mag 2024
Dear John,Thank you for sharing your comments regarding your recent stay.It is an honor to have hosted you and to know that you enjoyed the quality of our food and the service provided by our staff, especially Jessica.We look forward to welcoming you on your next Cancun vacation!

8/10 Buono

Stanley

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a pleasant experience
Soggiorno di 5 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 21 mag 2024
Dear Stanley,We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

8/10 Buono

DARRIO

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
What I like the most was the staff member was friendly
Soggiorno di 3 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 21 mag 2024
Dear Darrio,We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

10/10 Eccellente

Tonya

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great. The only thing i didn't like was them trying to get us to buty a time share
Soggiorno di 7 notti a maggio 2024
Risposta di Kind regards, Guest Service, il giorno 21 mag 2024
Dear Tonya,Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations. In the same way, I sincerely apologize for the perception of staff pressure you share with us.Once again, thank you for the opportunity for improvement that your words offer us.

8/10 Buono

Natasha

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Kind regards, Guest Service, il giorno 21 mag 2024
Dear Natasha,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

8/10 Buono

Nick

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Food was good. Staffs are very friendly. The rooms are older and we can hear noise from above and next door.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Service, il giorno 20 mag 2024
Dear NickThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We hope to continue being your preference and it will be a pleasure to see you in the near future.Kind regards,

8/10 Buono

john, Satellite beach

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff is amazing
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 19 mag 2024
Dear John Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Eccellente

Najah

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to visit
Soggiorno di 6 notti a maggio 2024
Risposta di Guest Service, il giorno 19 mag 2024
Dear NajahThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

4/10 Scarso

William J

Mi Ăš piaciuto: Pulizia e personale e servizio
The air conditioning in my room never get below 75 degrees and my ceiling fan was broken. The 2 pools needed double the amount of chairs. I had the worst prime rib (paid extra for), worst chicken parm, worst seafood tomato dinner and worst chinese food, in my life. And to cap it off, the whole hotel lost power for 4 hours on my last night there. The best parts were the amazing, friendly staff, the buffet breakfast and anytime all you can eat ice cream in the cafe.
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 19 mag 2024
Dear William JThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

8/10 Buono

Ashraf

Viaggio con la famiglia
Good place
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 19 mag 2024
Dear AshrafThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

10/10 Eccellente

Mohjyot

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was huge and the restaurants inside the property were excellent.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Service, il giorno 19 mag 2024
Dear MohjyotThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Deborah

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing stay at this resort. Service was great & staff were very friendly. Food & drinks were very good & I liked that there was a adult pool option. Shows were good as well & the view from the junior suite was beautiful. Spa was excellent & reasonably priced. We didn't want to leave & will return. Its my 2nd time here. Also really enjoyed X Caret Park. Show was awesome 😊
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 19 mag 2024
Dear DeborahThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely

10/10 Eccellente

Daniela

Viaggio di coppia, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing resort!! Would definitely stay there again.
Soggiorno di 4 notti a maggio 2024
Risposta di Guest service, il giorno 20 mag 2024
Dear DanielaThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Eccellente

Arturo

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good, great hotel and attention from personnel was so good.
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 20 mag 2024
Dear ArturoThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

8/10 Buono

Anika

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful. The view was immaculate. The only thing I would have wanted is access to all of the restaurants on the resort.
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 20 mag 2024
Dear AnikaThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Elton

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Best regards, Guest Service, il giorno 18 mag 2024
Dear Elton,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

10/10 Eccellente

Sujany Sue

Viaggio di gruppo, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay, all the staff were so welcoming and helpful! Shoutout to the bartenders and restaurant staff (especially Gabino, Oliverio, Angel, Aurielo and Raymundo) for making amazing drinks and great conversation. The resort was beautiful and kept really clean!
Soggiorno di 5 notti a maggio 2024
Risposta di Guest service., il giorno 15 mag 2024
Dear Sujany Sue, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Emiliano

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My partner and I had a great time. The food and drinks were excellent, the staff was awesome and the servers give you top tier service! The only thing is that our room was super hot the whole day for every day we were there. Not sure if the AC was not working properly or that’s just how it is. But other than that everything else was great. I will definitely recommend this place to friends and family that go to Cancun, and will definitely go back myself!
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Service, il giorno 13 mag 2024
Dear Emiliano,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us.We hope you will come back to visit us again in the future. See you always!

8/10 Buono

Alex

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This food could be a little better not what I expected. Be aware if you scheduling a shuttle to the airport they will not notify you about the ride. I honestly think this property is working with the taxi drivers
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service, il giorno 13 mag 2024
Dear AlexThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

6/10 Soddisfacente

Jestiny

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi
We enjoyed our stay. The views were amazing and the hospitality of the staff was incredible. We really enjoyed the butler service willing and able to assist with every need. There is room for improvement in the alcohol choice, there should be more top shelf liquor available. Also, we didn't find the food at the buffet to be too enjoyable. Aside from this, it was a nice stay.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service, il giorno 13 mag 2024
Dear JestinyThank you for sharing your feeling with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.Sincerely

10/10 Eccellente

Jose

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Kind regards, Guest Service, il giorno 13 mag 2024
Dear Jose,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

8/10 Buono

Lindsey

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall our stay was satisfactory. My two critiques are food and beach/pool chairs. The food was very bland and mediocre. As far as the pool and beach chairs, it was a fight every morning to get one. The resort definitely needs to add more! On a positive note, the staff was absolutely amazing. We also enjoyed the adult swim up bar.
Soggiorno di 6 notti a maggio 2024
Risposta di Guest service., il giorno 12 mag 2024
Dear Lindsey, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

2/10 Terribile

Jana

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi Ăš piaciuto: Personale e servizio e servizi
Clean, beautiful view, fun to have access to step down pool from patio.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Service, il giorno 11 mag 2024
Dear JanaThank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you enjoy the rest of your stay in our sunny CancĂșn. Sincerely

10/10 Eccellente

Israel

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome vacation experience
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 11 mag 2024
Dear Israel, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to welcome you again, see you very soon.SincerelyGuest Service

10/10 Eccellente

Irene

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 6 notti a maggio 2024
Risposta di Guest service., il giorno 12 mag 2024
Dear Irene, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

othman

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
beautiful resort
Soggiorno di 3 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 10 mag 2024
Dear Othman,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Eccellente

Kenneth

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice resort with good price and great staff, room have a ocean view.
Soggiorno di 5 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 10 mag 2024
Dear Kenneth,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We hope to welcome you again on your next vacation in the Mexican Caribbean.

10/10 Eccellente

Saurabhkumar

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy access to beach and swimming pool. Beach was clean and hotel staff service was excellent.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest service., il giorno 10 mag 2024
Dear Saurabhkumar, Thank you for sharing your comments regarding your recent stay.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Shreyansh

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best Resort in the Luxury Hotel. We booked the Royal tower room, and it was amazing. our personal butler, ( Rocia ) made sure that our stay is very comfortable form the very first day till we left. She went above and beyond with everything during our stay. Very kind and helpful. We did not have to worry about anything but to keep and enjoying ( as she would tell us everyday :-) ) Rozumel ( one of the staff from the Prime Rib restaurant ) was the coolest and most helpful person. One of the best waiter we have ever seen in the Resort. He made us feel so special everytime we go to the restaurant. Very kind and human being. Best resort to stay in the Hotel Zone in Cancun. we stayed there for few days, and it was really amazing. Do book the Royal Tower room. It will be cherry on the top.
Risposta di Guest service., il giorno 9 mag 2024
Dear Sheryansh, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Nelsi Venecia, detroit

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Need more night activities and fun for the young people.
Soggiorno di 5 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 8 mag 2024
Dear Nelsi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to welcome you again, see you very soon.

10/10 Eccellente

Sergio

Soggiorno di 4 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 27 mag 2024
Dear Sergio,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.