Vista aerea

Recensioni per Grand Park Royal Cancun - All Inclusive

4 out of 5
Grand Park Royal Cancun - All Inclusive
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 1045 su 2090 recensioni" "
Valutazione di 8 - Buono. 540 su 2090 recensioni" "
Valutazione di 6 - Soddisfacente. 243 su 2090 recensioni" "
Valutazione di 4 - Scarso. 125 su 2090 recensioni" "
Valutazione di 2 - Terribile. 137 su 2090 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,8/10

EcosostenibilitĂ 

Recensioni

10/10 Eccellente

Stella

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tutto splendido, ristoranti squisiti, personale gentilissimo
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service., il giorno 8 mag 2024
Dear Stella, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service.

10/10 Eccellente

Emiliano

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My partner and I had a great time. The food and drinks were excellent, the staff was awesome and the servers give you top tier service! The only thing is that our room was super hot the whole day for every day we were there. Not sure if the AC was not working properly or that’s just how it is. But other than that everything else was great. I will definitely recommend this place to friends and family that go to Cancun, and will definitely go back myself!
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Service, il giorno 13 mag 2024
Dear Emiliano,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us.We hope you will come back to visit us again in the future. See you always!

8/10 Buono

Alex

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This food could be a little better not what I expected. Be aware if you scheduling a shuttle to the airport they will not notify you about the ride. I honestly think this property is working with the taxi drivers
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service, il giorno 13 mag 2024
Dear AlexThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

6/10 Soddisfacente

Jestiny

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi
We enjoyed our stay. The views were amazing and the hospitality of the staff was incredible. We really enjoyed the butler service willing and able to assist with every need. There is room for improvement in the alcohol choice, there should be more top shelf liquor available. Also, we didn't find the food at the buffet to be too enjoyable. Aside from this, it was a nice stay.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service, il giorno 13 mag 2024
Dear JestinyThank you for sharing your feeling with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.Sincerely

10/10 Eccellente

Jose

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Kind regards, Guest Service, il giorno 13 mag 2024
Dear Jose,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

8/10 Buono

Lindsey

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall our stay was satisfactory. My two critiques are food and beach/pool chairs. The food was very bland and mediocre. As far as the pool and beach chairs, it was a fight every morning to get one. The resort definitely needs to add more! On a positive note, the staff was absolutely amazing. We also enjoyed the adult swim up bar.
Soggiorno di 6 notti a maggio 2024
Risposta di Guest service., il giorno 12 mag 2024
Dear Lindsey, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

2/10 Terribile

Jana

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi Ăš piaciuto: Personale e servizio e servizi
Clean, beautiful view, fun to have access to step down pool from patio.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Service, il giorno 11 mag 2024
Dear JanaThank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you enjoy the rest of your stay in our sunny CancĂșn. Sincerely

10/10 Eccellente

Israel

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome vacation experience
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service, il giorno 11 mag 2024
Dear Israel, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to welcome you again, see you very soon.SincerelyGuest Service

10/10 Eccellente

Irene

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 6 notti a maggio 2024
Risposta di Guest service., il giorno 12 mag 2024
Dear Irene, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

othman

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
beautiful resort
Soggiorno di 3 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 10 mag 2024
Dear Othman,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Eccellente

Kenneth

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice resort with good price and great staff, room have a ocean view.
Soggiorno di 5 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 10 mag 2024
Dear Kenneth,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We hope to welcome you again on your next vacation in the Mexican Caribbean.

10/10 Eccellente

Saurabhkumar

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy access to beach and swimming pool. Beach was clean and hotel staff service was excellent.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest service., il giorno 10 mag 2024
Dear Saurabhkumar, Thank you for sharing your comments regarding your recent stay.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Shreyansh

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best Resort in the Luxury Hotel. We booked the Royal tower room, and it was amazing. our personal butler, ( Rocia ) made sure that our stay is very comfortable form the very first day till we left. She went above and beyond with everything during our stay. Very kind and helpful. We did not have to worry about anything but to keep and enjoying ( as she would tell us everyday :-) ) Rozumel ( one of the staff from the Prime Rib restaurant ) was the coolest and most helpful person. One of the best waiter we have ever seen in the Resort. He made us feel so special everytime we go to the restaurant. Very kind and human being. Best resort to stay in the Hotel Zone in Cancun. we stayed there for few days, and it was really amazing. Do book the Royal Tower room. It will be cherry on the top.
Risposta di Guest service., il giorno 9 mag 2024
Dear Sheryansh, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Nelsi Venecia, detroit

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Need more night activities and fun for the young people.
Soggiorno di 5 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 8 mag 2024
Dear Nelsi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to welcome you again, see you very soon.

2/10 Terribile

Neel Amit, Rockledge

Viaggio di coppia
Mi Ăš piaciuto: Personale e servizio
Non mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
Private beach access is great, hotel staff is ready to help. Rooms are terrible and need remodeling. AC wasn’t working in the room even after putting maintenance request.
Soggiorno di 4 notti a maggio 2024
Risposta di Best regards, Guest Service, il giorno 6 mag 2024
Dear Neel,Our commitment is to satisfy the expectations of our clients; on this occasion it was not possible to fulfill yours and we regret not having had the opportunity to take the necessary actions when you stayed with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us.

10/10 Eccellente

Manuel

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel staff went above and beyond to care for our needs during our stay at this beautiful resort.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service, il giorno 4 mag 2024
Dear ManuelThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Amber

Viaggio di gruppo, Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service, il giorno 4 mag 2024
Dear AmberThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Linda Mary

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 10 notti ad aprile 2024
Risposta di Guest Service, il giorno 5 mag 2024
Dear Linda MaryThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Jessica

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, all the staff is very kind and excellent restaurants!
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service, il giorno 4 mag 2024
Dear JessicaThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

8/10 Buono

Elizabeth

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a beautiful place to relax and even have fun! Everyone was so nice and helpful, the only issue we had was the constant trying to see timeshare. Everything else was great, from the vewis, the food, the entertainment and the staff. Would have gotten 5 stars if it werent for the peer pressure for the timeshare.
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Service, il giorno 4 mag 2024
Dear ElizabethThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

8/10 Buono

Kanta Singh

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place
Soggiorno di 4 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 2 mag 2024
Dear Kanta,We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We look forward to welcoming you on your next Cancun vacation!

10/10 Eccellente

Joshua

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean and spacious the house keeping there is very diligent the vip access was great
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service, il giorno 1 mag 2024
Dear JoshuaWe are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Jay

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Evrythings was execellent
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service, il giorno 1 mag 2024
Dear JayWe are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Richelle

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Resort was very clean and staff was outstanding. Food was bland and nothing to get excited about. All in all, we had a great time but based off of the food and restaurant choices, we won't be back to this resort.
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Service, il giorno 1 mag 2024
Dear RichelleThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

10/10 Eccellente

Caryn, Lakewood

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I have been going to Grand park royal for over 15 years. The staff is always amazing. Rocio, the butler in the royal tower, is very attentive and excellent! Edgar and Lolli in the Deli are fantastic. Great customer service.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service, il giorno 1 mag 2024
Dear CarynThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Eccellente

Angie

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exceeded all of our expectations!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Service, il giorno 1 mag 2024
Dear AngieThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

10/10 Eccellente

Angela

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was just wonderful. Best resort in all of Cancun. We will be back in a few months. Exceeded all of our expectations!
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service , il giorno 1 mag 2024
Dear AngelaThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

6/10 Soddisfacente

Dawson Lee

Mi Ăš piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service, il giorno 1 mag 2024
Dear Dawson LeeThank you for investing a few minutes of your time in describing your stay at our Resort, since through your experience we will be able to detect the points that can be improved on our path to excellence.Excellence in service is truly one of our strengths and we work with enthusiasm to keep it that way.We are very sorry that this stay was not satisfactory for you, however we appreciate your comments and for sharing the areas of opportunity that you identified during your stay, as this allows us to improve your experience and that of other guests.We will review compliance with our demanding service standards and work internally to improve.Once again, thank you for the opportunity for improvement that your words offer us.Sincerely

10/10 Eccellente

Marion

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is wonderful, it feels like its own little oasis. Food was ok, what we expected from an all-inclusive. The VIP treatment was amazing, our room in the royal tower was beautiful and our butler Yajahira was very accommodating. We were able to have access to the bali beds everyday, no issues with restaurant reservations, and having access to the steakhouse for breakfast & lunch was a nice step away from the busy international buffet. It was a very relaxing vacation for us.
Soggiorno di 4 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 30 apr 2024
Dear Marion,Thank you very much for the magnificent evaluation that you have shared.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

2/10 Terribile

Claudio

Non mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
HAZARDOUS TO SAFTY
Soggiorno di 6 notti ad aprile 2024
Risposta di Sincerely, Guest Service, il giorno 30 apr 2024
Dear Claudio,We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We will review compliance with our demanding service standards and work internally to improve.We hope to have another opportunity to serve you in order to change your perspective on our Resort.

10/10 Eccellente

Emerson

Viaggio di gruppo, Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Four of us that were in our 20s stayed for 5 nights and had a great time. Staff was great. Property was clean and always had great food and drink options.
Soggiorno di 5 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 30 apr 2024
Dear Emerson,Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We will be delighted to welcome you again, see you very soon.

10/10 Eccellente

Parshav

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We as a group of friends enjoyed at a lot but only draw back was vegetarian option for food.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service., il giorno 29 apr 2024
Dear Parshav, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

David

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great property helpful staff and amazing atmosphere only annoying thing is that reservations have to be made for dinner and it is not possible to do them yourself you have to talk to someone
Soggiorno di 6 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 29 apr 2024
Dear David,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We will share your suggestions with the corresponding department to improve our procedures.We hope to have the opportunity to serve you again in the near future.

8/10 Buono

Caroll

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great tim. facilities and everything else was great. i judt wasn't thrilled with the food but aside from that it was great. Will i go back to the place again yes i will..the view from the room was amazing. Ocean view 👍👍👍
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service, il giorno 29 apr 2024
Dear CarollThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We hope to welcome you again if you reward us with your visit in the future.Best Regards

10/10 Eccellente

Djenana

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my 3rd time staying at this resort!! I love it so much, so clean, hard working staff, delicious food, and safe!!! Also if you do want to go downtown is only like a 10 min walk!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service, il giorno 29 apr 2024
Dear DjenanaThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to their well-being.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.Best Regards

6/10 Soddisfacente

Gopinath

Viaggio di coppia
Mi Ăš piaciuto: Condizioni e dotazioni della struttura
If you're looking to dine out and stay at the resort, consider this place. The rooms and service were good. However, they wasted three hours of our time explaining their membership program, which felt somewhat forced.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service., il giorno 28 apr 2024
Dear Gopinath, It has been a pleasure to welcome you to Grand Park Royal on your recent vacation.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

Timothy Paul, Waukee

Mi Ăš piaciuto: Pulizia e personale e servizio
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest service., il giorno 28 apr 2024
Dear Timothy Paul, Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

2/10 Terribile

Stacy

Non mi Ăš piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service, il giorno 29 apr 2024
Dear StacyThank you very much for taking the time to share your comments about your recent visit to Grand Park Royal.We regret not having been able to communicate to you We are very sorry that this stay was not satisfactory for you and your family.Guest Service

8/10 Buono

Jeanne

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was wonderful. We were in Tower 2 and the room was wonderful. The view was amazing. Our butler was Rocío and she was so wonderful. We booked this type room for the view but were originally assigned a ground floor (no view) room. Rocio worked diligently to move us the next day and it was perfect. The rooms in Tower 2 have cabanas available on the beach and that helped make our trip perfect. The Italian restaurant had great dishes. We also enjoyed the Hibachi dinner at KOI. The only disappointment was the food served between 11-12:30–hamburgers, chicken wings, and pizza (at least they said it was pizza but more like a cracker with a little cheese in it). Because we ate breakfast early, it was a long wait for the buffet to open at 12:30. The staff was friendly and helpful. The adult pool was well maintained and very clean but usually very crowded and all chairs and shaded spots taken early so thankful we had a cabana on the beach.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service., il giorno 28 apr 2024
Dear Jeanne, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

4/10 Scarso

Suneica

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi Ăš piaciuto: Personale e servizio
We had a great time at GPR.The food was good .The animation team was excellent;Alejandro was amazing.We had the best time doing aerobics at the pool with him.However the administration of the hotel tries to sell vacation packages and honestly it was a nightmare ;it's basically harassment đŸ˜©They kept pushing and pushing .They kept us for over 3 hours trying to force a vacation club.This ruined our stay at GPR aside from that everything was great.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest service., il giorno 27 apr 2024
Dear Suneica, Thank you very much for sharing your recent experience in this your home.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Eccellente

elisa

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We greatly enjoyed our experience in the Jaccuzzi VIP room, with its exceptional room and butler service. The breathtaking ocean view and turquoise blue water were unparalleled. An added perk was the complimentary cabana, courtesy of booking the Jaccuzzi tower. Our butler provided impeccable service through WhatsApp.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest service., il giorno 27 apr 2024
Dear Elisa, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.This type of review encourages us to strive to provide you with excellent service.We look forward to welcoming you on your next Cancun vacation!SincerelyGuest Service.

2/10 Terribile

yan

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi Ăš piaciuto: Personale e servizio
The food and stuff at this hotel are horrible, check in take for ever and don’t recommend
Soggiorno di 4 notti a marzo 2024
Risposta di Best regards, Guest Service, il giorno 26 apr 2024
Dear Yan,We are sorry to hear that we were unable to meet your expectations. I offer you a sincere apology for the perception of lack of service that you share with us.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.

10/10 Eccellente

Dave

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We enjoyed our stay. The staff were very friendly and accommodating.
Soggiorno di 5 notti ad aprile 2024
Risposta di Sincerely, Guest Service, il giorno 25 apr 2024
Dear Dave,Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being.We hope to have the opportunity to serve you again in the near future.

10/10 Eccellente

Jodi

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our butler,Jessica made all our reservations so we did not have to wait in line. Property was clean. Service was great. Favorites were: swim up room, butler, hibachi and oriental restaurants, roof top bar and adult only pool area with cabanas.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest service., il giorno 24 apr 2024
Dear Jodi, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to welcome you again, see you very soon.SincerelyGuest Service

10/10 Eccellente

Brian D., Canon City

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The taco bar with Tina and her staff was amazing. Tina is friendly and remembers everything about you. When she sees you walk in she immediately gets your food and drinks ready. All of the staff are friendly and welcoming. Señor Abby remembers everyone’s name and talks with you every time he sees you.
Soggiorno di 5 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 23 apr 2024
Dear Brian,Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments.We will be delighted to welcome you again, see you very soon.

8/10 Buono

Rosalia

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi Ăš piaciuto: Personale e servizio
I loved the rooftop bar, the Italian restaurant and the rooms. All rooms have ocean view! Dining at other restaurants like the buffet and the seafood restaurant needs improvement. My parents stayed at the main building and they complained how noisy and outdated are the facilities are on that side. The newer buildings are open a quiet.
Soggiorno di 6 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 23 apr 2024
Dear Rosalia,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Eccellente

Melanie Patrice, HOLLIS

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved this property. The staff were amazing and accommodating. I had a butler. Her name was Jessica and she made sure our stay was a “WOW’” experience. Anything we needed she made sure we had it. The view was amazing from the room since it was ocean front. The room and the property was extremely clean. We loved the adults only pool with the swim up bar. I would stay at this property again.
Soggiorno di 3 notti ad aprile 2024
Risposta di Best regards, Guest Service, il giorno 22 apr 2024
Dear Melanie,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

8/10 Buono

George

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 9 notti ad aprile 2024
Risposta di Guest Service, il giorno 13 mag 2024
Dear GeorgeThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

8/10 Buono

Kathrynn

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort is beautiful, great pools and beach front. Lots of entertainment and amenities. The staff are friendly and very helpful. Beware the sales concierges. You will be assigned a “concierge” that doesn’t check you in or book your dinners but simply attempting to sell you on more things and ultimately timeshares.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service, il giorno 22 apr 2024
Dear KathrynnThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

6/10 Soddisfacente

Quantessa

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia e personale e servizio
They need more restaurants. And the a/c wasn’t working properly. I believe that had it on during the day but at night they would turn it off. We woke up sweating everyday
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service, il giorno 22 apr 2024
Dear Ms Quantessa Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean.Excellence in service is truly one of our strengths and we work with enthusiasm to keep it that way.We are very sorry that this stay was not satisfactory for you, however we appreciate your comments and for sharing the areas of opportunity that you identified during your stay, as this allows us to improve your experience and that of other guests.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.Once again, thank you for the opportunity for improvement that your words offer us.Sincerely