2/10 Terribile
Elizabeth
Viaggio con la famiglia
20 mag 2024
Non mi è piaciuto: Servizi
As much as I wanted to love this property it was just impossible. We have stayed at The Royal Haciendas August 2023 and had an amazing time so figured their sister property would be just as good….boy were we wrong. The food was the same all week..literally the absolute same. They have one place to eat that doesn’t require reservations and it’s outside and the birds are literally eating off of the buffet. The one place that does require reservations was Italian and my 20month olds pasta and red sauce was the best thing we had….
Housekeeping would come by at the most random times and would consistently come by after 9pm to see if we needed towels….at 9pm……waking our 20 month old EVERY TIME. We went to customer service about it which shrugged and told us they would let housekeeping know…. So after that we just didn’t get clean linen at all. The drinks were extremely weak and there was no forms of entertainment/activities for kids or adults.
Elizabeth
Soggiorno di 5 notti a maggio 2024