Dear Alessandro,Thank you for visiting The Royal Sands and writing a review about your recent experience.While we're glad to learn that you enjoyed the beautiful beach, we regret not meeting your expectations in other areas.We comply with the highest hygiene, food preparation, and quality standards and our culinary team takes great pride in delivering exceptional dining experiences. However, we apologize for falling short of your expectations. We will address your concerns with our Food & Beverage department.We also regret learning that the VIP perks were not delivered. These are provided according to availability.We hope we have the opportunity to welcome you back soon and provide you with a better vacation experience.Warm regards.

Dear Gianluca,Thank you for visiting The Royal Sands.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Thomas,Thank you so much for your review of your recent stay at The Royal Sands.We regret learning that you felt the food options, especially for dinner, were not up to your expectations. Providing high-quality dining experiences is a priority for us, and we regret that we did not meet your standards during your visit.We actively encourage our guests to promptly communicate any concerns they may have, as this allows us to swiftly address any issues and enhance their overall stay experience.Your comments are valuable to us, and we will certainly take them into consideration as we continuously strive to improve and enhance our offerings.We hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear jesusdaniel,Thank you so much for your review of your recent stay at The Royal Sands!We're delighted to hear that you found everything perfect with the resort itself. It means a lot to us that you enjoyed the facilities and atmosphere.We are truly sorry to hear that the food options did not meet your expectations. Your feedback is invaluable to us as we continually work to improve our menus and ensure they meet the high standards of our guests.We hope to have the pleasure to welcome you back in the future.Warmest regards,Josimar AmezcuaOnline Reputation Agent

Dear John Thomas,Thank you so much for your review of your recent stay at The Royal Sands.We are truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience in your room. We take cleanliness and pest control very seriously.However, upon thorough investigation, we did not receive any reports regarding dead cockroaches in any of our rooms or issues with slippery floors during the timeframe of your stay.Nonetheless, we sincerely apologize for any discomfort or inconvenience you may have experienced. We strive to maintain high cleanliness standards throughout our property, and we regularly inspect and address any pest control issues promptly. Additionally, our team is dedicated to ensuring the safety and well-being of our guests, and we take immediate action to address any concerns related to slippery floors.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.We deeply value honesty and transparency in all our communications with guests. We regret if there was any misunderstanding or misinformation provided to you regarding the adventure you were planning to undertake. Our aim is always to provide accurate and helpful information to enhance your overall experience with us.Your comments have been shared with our team to ensure that we maintain clear and transparent communication with our guests at all times.In regards to handing over your room key card for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment.We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We're genuinely sorry to hear that you found our all-inclusive offerings somewhat limited. While it's true that we offer a selection of premium items, like lobster and prime rib, for a small surcharge, we understand your perspective. Your feedback is invaluable to us, and we're committed to enhancing our offerings based on your input. Thank you for bringing this to our attention.Once again, we apologize for the issues you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Sandra,Thank you so much for your review of your recent stay at The Royal Sands.We're genuinely sorry to hear that your check-in experience wasn't as warm as we strive to provide for all our guests. We'll address this with our team to ensure that all guests feel welcomed from the moment they arrive.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Regarding the upcharges at our restaurants, please note that while the majority of our offerings are included in the all-inclusive package, there may be certain premium items that incur an additional charge. We apologize if this was not adequately communicated during your stay.We're sorry to hear about your experience with some of our staff members. Providing warm and welcoming service is a top priority for us, and we will address this issue with our team to ensure consistent hospitality throughout the resort.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Joseph,Thank you so much for your review of your recent stay at The Royal Sands.Regarding the changes and the ongoing improvements at our resort, we apologize if these changes have impacted your experience negatively. We are continuously striving to enhance our offerings and facilities to ensure that our guests have the best possible stay with us.We understand your concerns about the current restaurant options. Please rest assured that we are working diligently to introduce new dining options that will exceed your expectations. Additionally, while the water park project is underway, we aim to provide alternative entertainment and amenities to ensure that all our guests have a memorable experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Dyan J,Thank you so much for your review of your recent stay at The Royal Sands!We greatly appreciate your positive feedback regarding the cleanliness of our resort, including the pool area, and we're delighted to hear that you found the food to be enjoyable during your stay.However, we're sorry to hear about the challenges you encountered during your visit.We sincerely apologize for any inconvenience you experienced with our all-inclusive package. We understand how you may feel regarding the limitations on certain items not included in the all-inclusive plan. While we strive to offer a comprehensive range of offerings, including meals, beverages, and amenities, we acknowledge that there may be additional charges for premium items and certain brands of alcohol. We continuously strive to enhance our offerings to meet the diverse preferences of our guests.We strive to provide transparent pricing and value for our guests, and we apologize if this aspect of our offerings fell short of your expectations.In regards to handing over your room key kard for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment.We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We regret to hear that you found some of our staff to be less friendly than expected. Providing exceptional service and hospitality is a top priority for us, and we apologize if we fell short in this regard. Rest assured, we will address this with our team to ensure that all guests receive warm and welcoming service throughout their stay.It is true that we're a no-cash resort but, in our experience: making all the charges to the room key makes a more relaxed experience for our guests since they do not need to carry wallet or money.Regarding the coffee situation, we apologize for any inconvenience you experienced. In-room coffee provisions are indeed standard in many resorts, and we apologize if this was not provided to your satisfaction. Your feedback will be taken into consideration for future improvements.Once again, we appreciate your valuable feedback, and we will use it to make necessary adjustments to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Juan Valentin Gama,Thank you so much for your review of your recent stay at The Royal Sands!We sincerely appreciate your feedback and are pleased to hear that you found our property to have good facilities. Regarding dining options, we offer a variety of culinary experiences to cater to every taste bud. From international cuisine at La Veranda to fresh sushi and poke bowls at Sand Dollar, there's something for everyone to enjoy. Guests can also savor poolside snacks at Char Hut or indulge in bar snacks at Sidelines Sports Bar. Our 24-hour room service ensures that you can enjoy a meal at any time of day.For a unique dining experience, guests can join us for themed dinner shows at Gran Salon Hacienda Sisal. Royal Express offers mouthwatering roast and fried chicken, ribs, meatloaf, and salads, while Club Bistro serves classic continental favorites. Veranda del Mar delights with Caribbean lobster, shrimp, and the catch of the day. And for authentic Mexican cuisine, Hacienda Sisal is the perfect choice.Your input regarding the restaurant options and buffet offerings is invaluable to us, and we will certainly take it into consideration as we continuously strive to enhance our dining experiences.We apologize if the service did not meet your expectations during your stay. Please rest assured that we take guest feedback seriously, and we will address any areas for improvement to ensure a higher level of service moving forward.We value your perspective and hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent