Dear We sincerely appreciate all the feedback. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. It’s our sincere hope to have the opportunity to welcome you in the near to experience the hospitality of our people, the quality of our services and facilities. Kind regards, Victoria Balbuena Social Media Coordinator

Dear Shakola,Thank you for sharing your experience with us! We're thrilled to hear that your long-awaited trip to Hyatt Ziva Cap Cana lived up to your expectations. It's fantastic to know that you enjoyed the great food, helpful staff, and the benefits that came with club access. We're pleased that you found the pools and beach enjoyable, and that your room was comfortable with a well-stocked fridge. It's wonderful to hear that the entertainment for both kids and adults added to your experience. We appreciate your feedback and look forward to welcoming you back for another great stay!Merilina Portes

Dear Mohammad,We're thrilled to hear that you had a positive experience with the local people during your stay! Their warmth and hospitality can truly enhance a trip. We hope to welcome you back to experience more of their hospitality in the future!Merilina Portes

Dear Michael,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be simply perfect and that everything exceeded your expectations. Your satisfaction is our top priority, and we're delighted that you had such a wonderful experience with us. We hope to have the pleasure of welcoming you back for another perfect stay in the future!Merilina Portes

Dear Nathan,Thank you for sharing your experience with us! We're thrilled to hear that Walma provided excellent service as your bellhop during your stay. We'll be sure to pass along your compliments to him. Additionally, we're delighted that you enjoyed our delicious food. Your feedback is greatly appreciated, and we hope to welcome you back for another excellent stay in the future!Merilina Portes

Dear Kelliann,Thank you for sharing such a glowing recommendation! We're thrilled to hear that you had an amazing experience at our resort and that our staff exceeded your expectations. It's wonderful to know that every team member went out of their way to make you feel special and that you enjoyed the delicious and plentiful food, spacious and spotless rooms, and the comfortable and homey atmosphere of the resort. We're delighted that Juan, Freddy, and Felix provided exceptional service and made your daughter's 5th birthday unforgettable. We're honored that you've already booked another trip with us for next year! We can't wait to welcome you back for another fantastic stay.Merilina Portes

Dear Toni,Thank you for your kind words about our property and experience. We're thrilled to know that you had a fantastic time overall. However, we apologize for any disappointment regarding the room category issue and the communication delay. We hope to welcome you back for a flawless 5-star stay.Merilina PortesSocial Media Coordinator

Dear Marcella,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our beautiful property, delicious food, and family-friendly atmosphere. We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay!Merilina PortesSocial Media Coordinator

Dear Milagros,Thank you for taking the time to share your 5-star experience with us! We're thrilled to know that you had such an enjoyable time during your stay. Your satisfaction is our top priority, and we're grateful for your kind words. We can't wait to welcome you back for another fantastic stay.Merilina PortesSocial Media Coordinator

Dear Susana,We're over the moon to receive your glowing review! It's wonderful to hear that you had an amazing time at our hotel. Providing exceptional service and experiences for our guests is what we strive for, and we're thrilled that we hit the mark during your visit. We can't wait to have you back for another fantastic stay!Merilina PortesSocial Media Coordinator

Dear Nandy,We're delighted to hear that you had a pleasant stay at our hotel and that you found our amenities and staff to be great! We're sorry to hear that the food didn't quite hit the mark for you. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience.Merilina PortesSocial Media Coordinator

Dear Philip,Thank you for taking the time to share your experience with us. We're delighted to hear that our resort was a great fit for your family and that you were satisfied with the food variety and quality, especially considering your party's dietary needs.We strive to make every guest's experience enjoyable and comfortable, and your insights help us continue to improve our services. We look forward to welcoming you and your family back soon for another pleasant stay.Warm regards.

Dear Albert,Thank you so much for your kind words and for acknowledging the efforts of our staff at Hyatt Ziva Cap Cana. We are delighted to hear that we have raised the bar for your experiences in the Dominican Republic and that our team's training and willingness to help left a strong impression on you.We look forward to welcoming you back soon for another outstanding visit.Warm regards.

Dear Trevor,Thank you for your glowing review and for highly recommending our hotel! We are thrilled to hear that you absolutely loved your stay. It’s wonderful to know that our staff's service, facilities, drinks, and the quality of food in our restaurants met your expectations.We look forward to the opportunity to welcome you back soon for another excellent experience.Warm regards.

Hello, Israel!Thank you for your feedback! We're delighted to hear that you loved the food and the beach during your stay with us. We strive to provide an exceptional experience, and it's wonderful to know that these aspects of your visit stood out. We look forward to welcoming you back soon for more delightful cuisine and relaxing beach days.Warm regards.

Dear Patrick,We appreciate your 4-star rating and thank you for choosing our hotel. It's great to know that you had a very good time with us.We look forward to your return and hope to turn that 4-star into a 5-star review!Kind regards.

Dear Anny,Thank you for taking the time to share your 5-star experience with us! Your satisfaction is our top priority, and we're grateful for your kind rate. We can't wait to welcome you back for another fantastic stay.Merilina PortesSocial Media Coordinator

Dear Matthew,Thank you so much for your positive feedback and for choosing our resort for your vacation! We are thrilled to hear that you loved everything about your stay at Hyatt Cap Cana.We appreciate your suggestion regarding the addition of more beach activities, such as meals and events. We hope to welcome you back soon for even more memorable experiences.

Hello, Won Young,Thank you for your stunning 5-star rate and for choosing our hotel. We hope to welcome you back soon for another memorable stay!Warm regards.

Hello, Jonathan,Thank you for the fantastic 5-star review! We're thrilled to learn that you enjoyed your stay with us. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to welcoming you back to our hotel soon for another excellent experience.Warm regards

Dear Carla, Thank you so much for sharing your experience with us! We're thrilled to hear that you had a blast during your weekend stay. It's fantastic to know that everything, from the activities to our friendly staff and the check-in and check-out process, met your expectations. We're delighted that you enjoyed our delicious food and the variety of options available.We can't wait to welcome you back for another amazing stay in the future!Best regards,Victoria BalbuenaSocial Media Manager

Dear Ryan, Thank you for your wonderful review! We're thrilled your family had a fantastic time at our resort. We're glad the kids enjoyed the activities, and we appreciate your feedback about the slide. We can't wait to welcome you all back for another top-notch experience!Best regards,Victoria BalbuenaSocial Media Manager

Dear Nestor, Thank you so much for your glowing review! We're thrilled to hear that you and your family had an amazing time during your second visit to our resort. It's wonderful to know that your kids loved the experience just as much as you did during your first visit three years ago. We're delighted that our staff made your stay memorable, and we truly appreciate your kind words of encouragement.We look forward to welcoming you all back for many more memorable stays in the future!Warm regards,Victoria BalbuenaSocial Media Manager

Dear Kristi,Thank you for awarding us a perfect 5-star rating! We are delighted that your stay with us was thoroughly enjoyable. It's wonderful to see our efforts resonating so well with our guests. We eagerly anticipate your next visit, hoping to delight you once again.Best regards.

Dear Harith, Thank you for your glowing review! We're thrilled to hear that you and your family enjoyed our family-friendly atmosphere, delicious food, and spacious beach. We strive to create the perfect environment for families to relax and have a memorable experience. We hope to welcome you back again soon!Best regards, Victoria Balbuena Social Media Manager

Dear Laura, Thank you for your wonderful review! We're thrilled to hear that you had an amazing stay with your family. Our staff works hard to ensure all guests have a memorable experience, and we're delighted to hear that you found them amazing. We're glad you enjoyed the variety of activities available and had fun exploring the area. We look forward to welcoming you back for more family adventures in the future!Best regards, Victoria Balbuena Social Media Manager

Estimado Maximo, ¡Gracias por tus amables palabras! Nos alegra mucho que hayas disfrutado de tu estadía en nuestro resort. Estamos comprometidos a ofrecer experiencias excepcionales a nuestros huéspedes y nos complace saber que cumplimos con tus expectativas. Esperamos tener el placer de recibirte nuevamente en el futuro para brindarte otra experiencia memorable. ¡Gracias por elegir nuestro resort!Saludos, Victoria Balbuena Social Media Manager

Dear Jae, We're thrilled to hear that you found our resort very clean, safe, and with a beautiful beach! Providing a clean and safe environment is paramount to us, and we're delighted that you enjoyed your experience. Our team works hard to maintain these standards, and we're grateful for your recognition. We hope to welcome you back soon for another wonderful beach getaway!Best, Victoria Balbuena Social Media Manager

Dear Lyliana,Thank you for the fantastic 5-star rating! We're thrilled to know that you enjoyed your stay with us. We look forward to welcoming you back to our hotel soon for another excellent experience.Warm regards.

Hello, Shaun.Thank you for your generous 4-star rating. We are glad to learn that you enjoyed your stay with us. Looking forward to your next visit!Warm regards.

Dear Daniel, Thank you for your valuable feedback! We're delighted to hear that you enjoyed our hotel, beach, and pool. We appreciate your honesty regarding the food, and we will certainly take your comments into consideration as we continually strive to improve and enhance our dining experience for all guests. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Best regards, Victoria Balbuena Social Media Manager

Dear Kelly, Thank you for your rating! We're thrilled to see you had a great experience at our resort. We look forward to welcoming you back soon!Best regards,Victoria BalbuenaSocial Media Manager

Estimado David, ¡Nos alegra mucho que hayas disfrutado de tu estadía con nosotros! Nos enorgullece contar con un equipo tan dedicado como Juan Carlos y el Sr. Maximo, quienes siempre se esfuerzan por brindar un servicio excepcional. Lamentamos que no hayas recibido los beneficios prometidos por Expedia y te animamos a comunicarte con ellos para resolver cualquier problema. ¡Esperamos darte la bienvenida de nuevo pronto! Saludos, Victoria Balbuena Social Media Manager

Dear Jennifer, We're thrilled to hear that you and your husband enjoyed everything during your stay! Providing top-notch food, drinks, and service is our priority, and we're glad it met your expectations. We look forward to welcoming you back soon to enjoy the beautiful beach once again! Best regards, Victoria Balbuena Social Media Manager

Dear Edin, We are so happy to read you had a great time due to the amazing staff and service and having great access to all the facilities. We cannot wait for us to host you again. Best regards, Victoria BalbuenaSocial Media Manager

Dear Mark, Thank you for your wonderful feedback! We're thrilled to hear that everyone had a blast and that our event was safe for kids. Creating a fun and secure environment for families is always our top priority. We can't wait to welcome you all back for more memorable experiences in the future. Best regards, Victoria Balbuena Social Media Manager

Dear Ernesto, We're delighted to hear that you had a very good experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support!Best regards, Victoria Balbuena Social Media Manager

Dear Kimberly, Thanks for the 5-star rating! We're delighted you had a positive experience. Looking forward to serving you again! Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear David, We're glad to see that you took the time to provide feedback. If there's anything we can do to earn a higher rating next time, please let us know. We're committed to continually improving and providing excellent service.Best regards, Victoria Balbuena Social Media Manager

Dear David, Appreciate the fantastic comment. We aim to deliver excellent experiences, and we're glad we hit the mark for you. See you again soon! Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Adam,We're thrilled to hear that you found something fun for everyone during your stay with us! It's wonderful to know that our staff's friendliness and accommodating nature contributed to making your experience enjoyable. We pride ourselves on offering a wide range of activities and services to ensure all our guests have a memorable stay.Thank you for choosing to spend your time with us. We look forward to welcoming you back for more fun and friendly experiences in the future.Warm regards,

Dear Diana, Thank you for the great rating! We're thrilled to know you enjoyed your experience with us. Hope to see you again soon! Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Jamie, Thanks for the stellar rating! We're thrilled to have earned your approval. Can't wait to welcome you back! Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana