Esterni
Controlla disponibilità

Recensioni per The Manor House At Celtic Manor

4 out of 5
The Manor House At Celtic Manor
Coldra Woods, Newport, Newport, Wales

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 106 su 275 recensioni" "
Valutazione di 8 - Buono. 75 su 275 recensioni" "
Valutazione di 6 - Soddisfacente. 41 su 275 recensioni" "
Valutazione di 4 - Scarso. 31 su 275 recensioni" "
Valutazione di 2 - Terribile. 22 su 275 recensioni" "

8,4/10

Pulizia

8,0/10

Personale e servizio

8,0/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Christopher

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Shocked to see frayed and stained carpet in our room and during the night I could constantly hear someone in the room next to ours coughing. The view from the room was over grown grass and a broken roof tile. I have enjoyed a stay at Manor House many times over the years but this is our first visit in five years and the quality of the room has declined. Not even a glass to have a drink of water.
Soggiorno di 1 notte ad aprile 2024
Risposta di Vicky F, il giorno 10 apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Eccellente

Jo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A lovely stay. Our room was clean and comfortable, breakfast was delicious and I appreciated clear labelling for all items. Staff were friendly and helpful. The pool / spa was very nice although my 10 year old was disappointed that she was not able to use the jacuzzis due to her age. My old negative would be the £20 parking charge.
Soggiorno di 1 notte ad aprile 2024
Risposta di Vicky F, il giorno 10 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Soddisfacente

Christopher

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Second time staying in the Manor House and again very disappointed. Firstly parking is awful - no permanent disabled spaces outside, you have to park in the main underground car park which is chargeable and a long walk back to the Manor House. Secondly, the room had toenails on the floor, blood on the net curtains and used tissues behind the bed. Disgusting. The view out of the window was onto a roof which was littered with loads of rubbish, old paint tins, etc. Hardly what you would expect of a ‘5 star’ resort. Complained and only offered free parking and a bottle of wine - should have been upgraded immediately. Spa and pools are excellent, but booking system for the pool is ridiculous - allowing a 45 mins session! Staff are very good at waiving this though. There should not be any booking restrictions in place. Breakfast very good, Marta our waitress was wonderful, as were the staff and service as a whole. The hotel is next to a motorway and quite a distance from Newport town centre, so it’s costly to eat out if you need a taxi. Wouldn’t rush back to this hotel unless we had an immaculate room in the main resort.
Soggiorno di 2 notti a marzo 2024
Risposta di Vicky F, il giorno 10 apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Eccellente

Paige

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Seen poor reviews before visiting however when we arrived I had the room card digitally but room wasn’t ready until 16.15 but cleaner on the floor said the room had been ready over 2 hours but he was more than happy to help and show us reception and our room. The room was very clean and the cleaner on our floor couldn’t do about for us when we arrived. Had a reservation in Pad restaurant, that again did not disappoint. Overall enjoyed our stay and would visit again. Only downfall is I think it’s quite a late check in and walking from the resort into the manor I could not find the reception.
Soggiorno di 1 notte ad aprile 2024
Risposta di Vicky F, il giorno 4 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Soddisfacente

Mark

Mi è piaciuto: Pulizia e personale e servizio
An iconic venue but a bit dated and needs more tlc. Staff very friendly and helpful. Car parking miles away and still charged £10 despite being an outside area.
Soggiorno di 2 notti a marzo 2024
Risposta di Vicky F, il giorno 26 mar 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 Buono

Colin

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room was very spacious and the bed was comfortable. I was greeted by the receptionist when checking in, who assumed I was a taxi driver instead of a guest staying in the hotel. I found this very rude and judgemental and never would have expected to be greeted in that way.
Soggiorno di 1 notte a marzo 2024
Risposta di Vicky F, il giorno 24 mar 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We hope to welcome you back to the Resort in the future.

8/10 Buono

Gareth, Burnham on Crouch

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked Celtic Manor House Hotel, but this is just the side entrance to the Celtic Manor Resort. The Resort has Spas, Swimming Pools and gym available on the usual terms if you want them but this is a vast Conference Centre and it can be noisy and we were woken several times in the night. Note that parking is (currently) £20 extra per night, so bear this in mind when you are planning your stay in Newport and area.
Soggiorno di 3 notti a marzo 2024
Risposta di Abbie , il giorno 17 mar 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Eccellente

harpreet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i enjoyed it
Soggiorno di 1 notte a marzo 2024
Risposta di Abbie , il giorno 17 mar 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Soddisfacente

Zoe

Viaggio con la famiglia
The Manor House had a damp smell throughout the property and the buffet dining experience was not up to the standards we were expecting.
Soggiorno di 1 notte a gennaio 2024
Risposta di Abbie , il giorno 17 mar 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

4/10 Scarso

lewis

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Vicky F, il giorno 6 mar 2024
Thank you for your review! We hope to welcome you back to the Resort in the future.

10/10 Eccellente

jane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great room staff were wecoming & very helpful
Soggiorno di 1 notte a marzo 2024
Risposta di Vicky F, il giorno 3 mar 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Eccellente

annabelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Vicky F, il giorno 6 mar 2024
Thank you for your review! We hope to welcome you back to the Resort in the future.

10/10 Eccellente

annabelle

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was very quite nice night away
Soggiorno di 1 notte a febbraio 2024
Risposta di Abbie , il giorno 25 feb 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Eccellente

Christine

Lovely room lovely staff lovely breakfast and a beautiful spa/forum
Soggiorno di 1 notte a febbraio 2024
Risposta di Abbie , il giorno 20 feb 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Eccellente

Jordan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Absolutely amazing staff, brilliant staff. No complaints at all
Soggiorno di 1 notte a febbraio 2024
Risposta di Vicky F, il giorno 16 feb 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
potential…
alright hotel, but a kid did throw up in the pool, a robe got stolen from us at the spa and someone did open the door as we had an adjoining room. Not to mention slow service at both the hotel and restaurant
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Abi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We came for a night's stay and enjoyed the rooms, facilities and the cuisine options. Will be returning again for more of the same sometime soon.
Soggiorno di 1 notte a gennaio 2024
Risposta di Abbie , il giorno 31 gen 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Vicky F, il giorno 1 feb 2024
Thank you for your 10/10 review! We hope to welcome you back to the Resort in the future.

10/10 Eccellente

harpreet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
all good
Soggiorno di 1 notte a gennaio 2024
Risposta di Abbie , il giorno 31 gen 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 Terribile

Alison

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Vicky F, il giorno 1 feb 2024
Thank you for your review. It's always appreciated when guests take the time to post.

6/10 Soddisfacente

Nathan

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Vicky F, il giorno 17 gen 2024
Thank you for your feedback! We hope to welcome you back to the Resort in the near future.

10/10 Eccellente

Maxine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mini break
We had a lovely beak away to unwind
Soggiorno di 1 notte a gennaio 2024
Risposta di Vicky F, il giorno 17 gen 2024
Thank you for your feedback! We are pleased to read that you enjoyed your stay with us and hope to welcome you back to the Resort in the near future.

2/10 Terribile

Tom

Soggiorno di 1 notte a gennaio 2024
Risposta di Vicky F, il giorno 17 gen 2024
Thank you for taking the time to review your stay. It's always appreciated when guests take the time to post.

8/10 Buono

Jeremy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Vicky F, il giorno 12 gen 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

8/10 Buono

Ceri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good stay but have to book use of the pool. Despite checking in really early (around 1200 hours) the earliest pool slot available was for 1800 hours which meant being a little rushed to go for food in the evening.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vicky F, il giorno 12 gen 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Eccellente

Dean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Carpark a little distance from the manor but not a big issue. Lovely breakfast and room was really comfortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vicky F, il giorno 12 gen 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Eccellente

Roger

Soggiorno di 1 notte a dicembre 2023
Risposta di Vicky F, il giorno 12 gen 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 Eccellente

Ryan

Soggiorno di 1 notte a novembre 2023
Risposta di Vicky F, il giorno 12 gen 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

4/10 Scarso

Jack

Soggiorno di 1 notte a novembre 2023
Risposta di Vicky F, il giorno 12 gen 2024
Thank you for your review! It's always appreciated when guests take the time to post!

10/10 Eccellente

Jo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really friendly. Spa is amazing. Relaxing. Great food.
Soggiorno di 2 notti a novembre 2023
Risposta di Vicky F, il giorno 26 nov 2023
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Buono

Guy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic accommodation and facilities, lovely staff. On occasions you can get rooms at excellent rates but they make up for it other ways. In the bar - £19 for a burger and nearly £8 for a pint. Also the outdoor carpark (£8.50 per night) is 500m away up a very steep hill, the underground carpark is £20 per night.
Soggiorno di 2 notti a novembre 2023
Risposta di Vicky F, il giorno 26 nov 2023
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 Buono

Judith

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Lovely grounds. The foyer of the resort is stunning. Most of the staff were lovely, especially James a night concierge. My only complaint with facilities is that one of the pools could be longer, for Lane swimming and a cold plunge pool would be nice. I’m disabled, so loved the shuttle and parking. The Manor House is a little dilapidated and needs some attention but the rooms were nice and access to the resort made up for it too some extent.
Soggiorno di 1 notte a novembre 2023
Risposta di Vicky F, il giorno 26 nov 2023
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.

8/10 Buono

robert

Soggiorno di 1 notte a novembre 2023
Risposta di Vicky F, il giorno 15 nov 2023
Thank you for your review! We look forward to welcoming you back to the Resort in the future.

4/10 Scarso

Garth

Viaggio di lavoro
Mi è piaciuto: Pulizia
Full of not nice surprises
Being asked for a £50 deposit for each of the rooms booked wasn't a nice experience - let's see how long that takes to get refunded .. Parking in Wales at £17.50 was a expense that makes the stay even more surprising And not to miss - breakfast being served at 07.30 when on line it's 06.30 might not seem much I'd a complaint, but when you can't pass the meal into another employee because he wasn't in the room but could wait until the restaurant opened just rubbed salt into the wounds
Soggiorno di 1 notte a novembre 2023
Risposta di Vicky F, il giorno 15 nov 2023
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

8/10 Buono

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Vicky F, il giorno 7 nov 2023
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Eccellente

Claire

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Celtic Manor
Staff very helpful and polite. The hotel was very clean and had excellent facilities including gym, swimming, sauna steam room and jacuzzi. Food was excellent too. Great value for money
Soggiorno di 1 notte a novembre 2023
Risposta di Vicky F, il giorno 7 nov 2023
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Soddisfacente

Julian

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Great rooms but service is poor.
On arrival trying to find the hotel reception was problematic as it’s not properly signposted from the main hotel lobby. The app for quick check-in and digital door key doesn’t work. Worst of all an unauthorised payment was taken by the hotel on my credit card. I’m told this has been refunded but, at the time of writing, no refund has been made.
Soggiorno di 1 notte a ottobre 2023
Risposta di Vicky F, il giorno 1 nov 2023
Thank you for your review. I am sorry to read that there was issues surrounding your bill on check out. Please reach out to us via email so that the team can look into this for you. Thank you once again.

10/10 Eccellente

Emilie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The area
Soggiorno di 1 notte a ottobre 2023
Risposta di Vicky F, il giorno 1 nov 2023
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the future.

8/10 Buono

terry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Vicky F, il giorno 25 ott 2023
Thank you for your review. It's always appreciated when our guests take the time to post.

6/10 Soddisfacente

Christopher

Mi è piaciuto: Personale e servizio e servizi
Always wanted to stay in this hotel and overall I was disappointed. The Manor Suite, whilst connected to the main hotel is run down, smelt of damp, room was tired and in need of refurbishment. Parking is awkward as you have drop off park, then only have 20 mins to check in, drop off bags before driving up a steep hill to park again overnight at a rate of £8.50 (Expedia quotes £20 which is for parking in the underground car park). You then have to walk back to the Manor House. Spa was nice, with good facilities but lots of lockers out of order and a shower not working. Constantly asked ‘have you booked?’ before access, when not advised of this. Most staff friendly, professional and helpful. Room service meal portion was very small. Breakfast was ok but not the best. The main hotel is enormous with lovely interior design features and immaculately clean. Good resort facilities. Concierge was very helpful at the end of my stay getting me a ride to the car park.
Soggiorno di 1 notte a ottobre 2023
Risposta di Vicky F, il giorno 25 ott 2023
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

2/10 Terribile

Laura

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Vicky F, il giorno 25 ott 2023
Thank you for your review. I am sorry to see that we failed to meet expectations.

10/10 Eccellente

Mike

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Vicky F, il giorno 25 ott 2023
Thank you for your 10/10 review!

4/10 Scarso

Scott

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Old and tidy hotel.
Staff were great and the food was very good, but the hotel needs a full refurbishment, the rooms were very tidy leaking rooms. I personal would not stay here again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Vicky F, il giorno 17 ott 2023
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. I am sorry to read that there were aspects of your stay which did not live up to expectations. Thank you once again.

8/10 Buono

Matthew

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Vicky F, il giorno 17 ott 2023
Thank you for your review! It's always appreciated when our guests take the time to post.

2/10 Terribile

Jon

Soggiorno di 1 notte a ottobre 2023
Risposta di Vicky F, il giorno 17 ott 2023
Thank you for your review. I am sorry to see that your stay did not live up to expectations. Thank you once again for your feedback.

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Nice enough stay
Nice enough hotel but a little dated. Not ideal if you have accessibility issues though (Stairs only from lobby to the first floor, then a fair walk to the lifts to other floors). Great for the ICC - 30 second walk! Staff were very nice. Breakfast was good. Use of spa facilities was great.
Soggiorno di 4 notti a ottobre 2023
Risposta di Vicky F, il giorno 15 ott 2023
Thank you for your review. We are pleased to read that you enjoyed your stay with us at the Manor House and look forward to welcoming you back to the Resort in the near future.

10/10 Eccellente

Debra

Soggiorno di 1 notte a settembre 2023
Risposta di Vicky F, il giorno 5 ott 2023
Thank you for your 10/10 review!

4/10 Scarso

P-J

Soggiorno di 1 notte a settembre 2023
Risposta di Michelle , il giorno 25 set 2023
Thank you for your review. Kind regardsMichelle

10/10 Eccellente

Rohit

Soggiorno di 1 notte a settembre 2023
Risposta di Michelle , il giorno 25 set 2023
Thank you for the great review. Kind regardsMichelle

4/10 Scarso

John

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a settembre 2023
Risposta di Michelle , il giorno 25 set 2023
Thank you for your review. Kind regardsMichelle