Ciao Cinzia Grazie per i tuoi commenti, speriamo di rivederti.

Thank you for your raiting. Your opinion is very important to us. We are working to improve each day!Thank you and best regards.

Muchas gracias por su opinión, sus recomendaciones son muy valiosas para nuestro mejoramiento continuo, les esperamos de regreso pronto para brindarles un mejor servicio!

Thank you very much for sharing your experience

Its a really pleasure to us to provide you our best service. We are working to improve every day.We hope you can come back soon!Best regards.

Thank you for your raiting. Your opinion is very important to us. We are working to improve each day!Thank you and best regards.

We really sorry about this comment, We would to know what happened, because we have a no show for your reservation. Please write to us at reservas@lagranviacartagena.com.co at us know what happen.Thank you and best regards

We really sorry about your bad experience. We are working to improve each day!!!Thank you and best regards.

We really sorry about your bad experience. We are working to improve each day!!!Thank you and best regards.

Thank you for staying here! Your rating is very important to us.

Thank you for your raiting. Your opinion is very important to us. We are working to improve each day!

Its a really pleasure to us to provide you our best service. We are working to be better each day.We hope you can come back soon!Best regards.

Hola Estefani! Para nosotros es super importante tu puntuación ya que estos nos impulsa a ser mejores cada día. Nos gustaría conocer más a fondo lo sucedido durante tu estadía, escríbenos a reservas@lagranviacartagena.com.co y cuéntanos lo sucedido!

Thank you for your raiting. Your opinion is very important to us. We are working to improve each day!Best regards.

Thank you for staying here! Your rating is very important to us.

Thank you for your apreciation. We are working to improve everyday!

Agradecemos mucho sus recomendaciones, nuestro objetivo principal es ser mejores cada día y trabajamos en ello, por eso es importante conocer la percepción de nuestros huéspedes y transmitirla a nuestros colaboradores para que ellos diariamente se esfuercen por ser mejores y brindar un servicio de calidad. Esperamos que vuelva pronto para servirle con todo el amor que día a día queremos brindarles.

Its a really pleasure to us to provide you our best service. We are working to be better each day.We hope you can come back!Best regards.

Its a really pleasure to us to provide you our best service. We hope you can come back!

Its a really pleasure to us to provide you our best service. We hope you can come back!

Its a really pleasure to us to provide you our best service. We hope you can come back!

Thank you for staying here! Your rating is very important to us.

Thank you for staying here! Your rating is very important to us.

Its a really pleasure to us to provide you our best service. We hope you can come back!

Thank you for staying here! Your rating is very important to us.

Dear Msr D’nai. We really apologize for the inconveniences that you had in our hotel, however we want to clarify the following things:• Checking our security cameras, we can see that the delay on your check in was because another people arrived at the same time so my co-worker attended in order of arrival, that's the reason why you had to wait for your room.• Regarding the All-inclusive policies unfortunately it couldn't be explained in English and you can't understood it in Spanish. In Expedia web site says that it may apply restrictions and it have to be explained at the front desk in your check in time, due to the Expedia policies we can't put on the web site the information about the beverage schedule, the snack time, the places where the all-inclusive apply.• Regard to the payment in USD, were accepted them with authorization.• Beside we are very worried about the bit that you said, we want to know what type of bit it was, which animal bit you, how are you feeling at this moment because we didn't know about it during your stay and we didnt give any attention

Thank you for your appreciation. We hope you can come back soon. Best regards.

Its a really pleasure to us know this, We are working for be better everyday! Thank you for staying here. We hope you can come back!!!

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

Its a really pleasure to us to provide you our best service. We are waiting for your return. Best regards.

Lamentamos los hechos presentados durante su estadía que hicieron que esta no fuera tan amena como deseaba. Agradecemos mucho su apreciación, nos encontramos trabajando cada día para ser mejores y poder brindarle a nuestros huéspedes el servicio de calidad que cumpla con cada una de sus expectativas.

Its a really pleasure to us to provide you our best service. We hope you can come back!

Thank you for staying here! Your rating is very important to us.

Its a pleasure to us know this, We are working for be better everyday! Thank you for staying here. We hope you can come back!!!

Thanks for staying here! Your score is very important to us.

We are working to improve everyday. We hope that in your next visit we get achieve with your expectations.Best regards

Thanks for staying here! Your opinion is very important for us.

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

Thanks for staying here! Your opinion is very important for us.

Thank you for staying here! Your rating is very important to us.

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros. Esperamos tenerte muy pronto de regreso

Thanks for staying here! Your opinion is very important for us.

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

Dear Mr. Rodriguez. Unfortunately, we were not aware of your mishap until the last day of your stay, so we could not do what was necessary at that time to resolve it. Our hotel has a weekly fumigation service in all areas, in order to prevent this type of inconveniences do not happen to us, however, we apologize for those inconveniences. In our hotel we have sustainability policies among which, we use an energy saving system, through which the ACs, after a certain time of not witnessing movements in the area, raise their temperature.The service we offer in our restaurant for breakfast, lunch or dinner is an assisted buffet, meaning that there will always be a person in charge of serving you the desired portion, contrary to the open buffet, where everyone serves themselves whatever they want, which is why which, in our restaurant the portions are limited.Regarding the bottle of wine, there have a label indicating their cost, which varies between 50,000 and/or 60,000.Thank you very much for your comment, which we will take into account as an improvement process to be able to provide our respected guests with quality service.We hope you can come back again and thus be able to provide you with our best service.

¡Gracias por alojarte aquí! Tu puntuación es muy importante para nosotros.

Thanks for staying here! Your opinion is very important for us.