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Recensioni per Quality Inn and Suites

2.5 out of 5
Quality Inn and Suites
2701 Hazel, Carthage, MO

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 155 su 712 recensioni" "
Valutazione di 8 - Buono. 244 su 712 recensioni" "
Valutazione di 6 - Soddisfacente. 160 su 712 recensioni" "
Valutazione di 4 - Scarso. 85 su 712 recensioni" "
Valutazione di 2 - Terribile. 68 su 712 recensioni" "

7,4/10

Pulizia

8,0/10

Personale e servizio

6,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Heather

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
They didn’t even have shampoo coffee machine was broken
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Mark

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
This hotel has seen it's better days.The elevator did not work, breakfast did not happen. Only one towel in the room. The staff was pleasant, the best thing of the stay. I would not stay there again
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager , il giorno 2 mag 2024
Dear Mark,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Eccellente

Ronald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place for the price
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Ronald,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Buono

Conrad

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Who has cable tv anymore? It went out more than once of my multiple day stay. Carpets need replacing and repainting is needed especially down the hallways. Hot breakfast is great with an assortment of breads and juices. Area is excellent around the property, plenty of area to take your dogs out, they are dog friendly. I have stayed at this property many times in the past years when it was Preacious Moments, first time as Quality Inn. They have some work to do but still a nice stay. Price could have been better but that is all. Enjoy the heated indoor pool while you are there.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 22 apr 2024
Dear Conrad,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Soddisfacente

Kaleb

Viaggio di coppia
Mi è piaciuto: Pulizia
This place could have been a little better. The door lock on my room barely worked at all, and the front desk staff didn't bother to move me to a new room with a functional lock. The room was clean however.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Kaleb,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Buono

Allyson

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Upside: Our daughter had a softball tournament in Carthage and the hotel was 3-4 minutes from the fields. It was also close to several restaurants and stores. Hotel staff was extremely friendly and helpful! Hotel was kept very clean. Downside: The door to our first room would not catch and lock so we asked to change rooms. We were then in a room that smelled like smoke. In this room, the light over the bathroom sink did not work. The key card readers are very old and some times we had to try our cards over 6-7 times before the key card reader flashed green. This is an older hotel and in need of some up keep, but over all it is a better stay than a worse stay. Would we stay there again?? Yes!
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Allyson,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terribile

Ashley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Ashley,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Scarso

Judy, Oskaloosa

Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Judy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Eccellente

Mark, Northbrook

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were friendly. Room was very comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Mark,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Buono

Jacquelyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was the best hotel that we stayed at for this trip. They had FANTASTIC handicap accessible accommodations. Especially the shower. Ideal set up for a person with knee problems. WE LOVED THIS PLACE.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Jacquelyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Eccellente

Kristyn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff was always friendly and greeted me anytime they had seen me.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Kristyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Eccellente

Callie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff was friendly and helpful. The room was clean and well maintained. The carpet in the hallways and on the stairs looks stained and a little dated. While going upstairs there was a strong odor of Marijuana coming from one of the rooms. Thankfully it wasnt noticeable once inside our room. The pool is open until midnight. We had a late check in so the kids loved that they still got to enjoy it. Really loved the later checkout of 11. Gave us time to sleep in and tKe our time checking out.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 23 mar 2024
Dear Callie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Scarso

Tobe

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Needs a lot of attention
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Dear Tobe,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terribile

Christina

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
It was clean for the most part, but it was clearly understaffed. There was a single young man that acted like he was high (making loops through the building while muttering under his breath any time I asked for things). The building and grounds were run down and gave the essence of being uncared for. The paint was peeling in the shower, and the texture on the ceiling was falling off.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 17 mar 2024
Dear Christina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Soddisfacente

Dennis

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Check was easy, but when you go into the hall way it smells of cigarette smoke. The room had a stale smell to it but it went away once we turned the air on. Breakfast options were limited and not very good.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Dennis,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Soddisfacente

Everett

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
With such high ratings i expected more.
Right off the start I wasn’t able to get into room because the door latch doesn’t work right. They did show me the trick of pulling up on latch to get cars to activate it. Than I went to turn on tv and that didn’t work cause it was missing the cable box. The room I got was next to the exit door which didn’t close slowly but slammed shut making huge noise in my room all night with people coming and going.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 2 feb 2024
Dear Everett,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Eccellente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 30 gen 2024
Dear Daniel,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Scarso

Paula

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 21 gen 2024
Dear Paula,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Scarso

Bridie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The comforter was filthy and the sheets where dirty when arrived we informed the front desk clerk and he came down. He saw it and said he would note it on the account. The door would not open when we tried it 4 times it didn't open until the clerk held handle.high up
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 12 gen 2024
Dear Bridie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 10 gen 2024
Dear Guest,It was great to have you staying with us at Quality Inn and Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Scarso

Amber

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Dear Amber,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Buono

Vicki

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They accepted dogs!! Breakfast was great too!
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 1 gen 2024
Dear Vicki,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Eccellente

Alesha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was fine except the pool was not available after the first day. Very disappointing. The hotel is getting a little ran down, needs new carpet, etc… but the staff was great.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Alesha,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Soddisfacente

Richard, Melissa

Mi è piaciuto: Personale e servizio
The staff members were friendly but the quality at this Quality Inn has slowly declined over the past few years. There were many "out of order" signs posted on amenities and the cleanliness of the rooms was not up to par with previous stays.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 24 dic 2023
Dear Richard,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Buono

Gwen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice and friendly place ,except mattress is too soft .
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 18 dic 2023
Dear Gwen,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Little town
The TV was not working for some reason
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 18 dic 2023
Dear Guest,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Buono

Rob

Mi è piaciuto: Personale e servizio e servizi
Property was run down but the staff was great. The staff was courteous and helpful. The room was clean. The hotel was easy to find and in a safe place.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 1 dic 2023
Dear Rob,We are delighted that you decided to stay with us at Quality Inn and Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terribile

BILL

Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Used to be beautiful precious moment hotel Now it's like Motel 6.
Soggiorno di 2 notti a novembre 2023
Risposta di G,m,, il giorno 28 nov 2023
Dear Bill, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely,

8/10 Buono

Jeremie

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Decent room for a short stay.
It was fine. Room was clean, A/C, and shower worked well. Opportunities for improvement include reinstalling a smoke alarm in room (old one missing), updating bathroom sink, and updating TV in room. Also, it took almost 30 minutes to check-in and there was no line !
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Dear Jeremie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Eccellente

Steve

Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 14 dic 2023
Dear Steve,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 Scarso

Donald

Mi è piaciuto: Pulizia
Lack of hot water. Tried to shower between 6 am and 7:30 3 x no hot water. For a Saturday morning? The hotel was quite
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 27 nov 2023
Dear Donald,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terribile

Victoria

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 14 dic 2023
Dear Victoria,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Buono

austin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 19 nov 2023
Dear Austin,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Cheap place to stay for a weekend trip.
The hotel itself was nice for the most part. The side entrance we used was open to the public which was a little unerving and walking down the hall there was a door handle that had been busted from what look like someone trying to break in. Our room was clean and the bed was comfortable but the t.v. did not work. When we arrived for check in on Friday evening, we were greeted by a friendly staff member at the desk however Sat evening we had to get our room key fixed and there were multiple people hanging out around the front desk, some were staff members some were probably their friends?? They were vaping and made me feel a bit on the uncomfortable side. Overall our stay was okay, the room rate was good but it was kind of a "you get what you pay for" kind of stay.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 13 nov 2023
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Soddisfacente

Terri

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean rooms
The room itself was clean but i had to unplug the refrigerator in the room. It was so loud could not relax. I had to hold the handle up on the door knob to get the key door to work. The worker came down to show me this. Then it still took multiple trys. No coffee except when breakfast was served. No OJ. Had to ask them to refill. Then it was an orange drink not OJ. Eggs were bland and tasted old. Watched the worker put cereal in the cereal containers that said Kelloggs cereal but the bags were not Kelloggs it said Hospitality on all of them. Staff were friendly and helpful. Carpet in the hallways were in desperate need of a vacuum.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 10 nov 2023
Dear Terri,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terribile

Whitney

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 10 nov 2023
Dear Whitney,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Soddisfacente

Kristina, Cedar Rapids

Mi è piaciuto: Pulizia
I read reviews that mentioned the same problem I had... The TV in the room does not work and the front desk didn't seem too concerned about helping resolve the situation. The room was clean and quiet, but it would have been nice to be able to unwind and watch some TV
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 11 nov 2023
Dear Kristina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Soddisfacente

Keshia

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Too cold
I spent a whole night without heat in my room.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 11 nov 2023
Dear Keshia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Buono

Anne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everyone was really nice. It is an older hotel. Our TV didnt work and they werent able to help with that - someome did try.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 12 nov 2023
Dear Anne,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terribile

Christopher

Soggiorno di 5 notti a ottobre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Christopher,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Soddisfacente

Brooke

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Definitely an older hotel, beds uncomfortable and old as well.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 13 nov 2023
Dear Brooke,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Soddisfacente

Melissa, Sedalia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property was not clean. TV not functioning. Seemed to be very understaffed. However, I appreciated the kindness of the manager.
Soggiorno di 1 notte a ottobre 2023
Risposta di G,m,, il giorno 28 nov 2023
Dear Melissa, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely

2/10 Terribile

Courtney

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 13 nov 2023
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Buono

Christine

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 19 nov 2023
Dear Christine,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Scarso

Michelle

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Halls smelled like smoke and pot and the overall appearance of the place was old, worn down and unclean.
Soggiorno di 1 notte a ottobre 2023
Risposta di G,m,, il giorno 28 nov 2023
Dear Michelle, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely

4/10 Scarso

Karen

The carpets were dirty and there was trash in the room. But the worst part was seeing where the doors to other rooms had broken locks and been busted in to.
Soggiorno di 1 notte a ottobre 2023
Risposta di G,m,, il giorno 28 nov 2023
Dear Karen, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.

2/10 Terribile

Shawn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we arrived, the first room they gave us was not supposed to be used, per them. There were unmade beds, TV on, and an open soda can. I went back for another room and this time they gave us a room that was already rented and a dog started running toward us when we opened it. I went back to the desk and said, "This is your last chance". They finally got us a room that was not occupied. We went out to dinner and came back to go to bed. For a "Non-Smoking facility" there were an awful lot of marijuana smokers there and my wife could barely sleep with that smell coming into our room. The only positive things I can say is that the staff was friendly enough and we were able to checkout without a hassle. This was not the worst hotel experience we've ever had but it made the top 5.
Soggiorno di 1 notte a ottobre 2023
Risposta di G,m,, il giorno 28 nov 2023
Dear Shawn,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

6/10 Soddisfacente

Stephen

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel was convenient for my stay and for the money was okay. Bathtub faucet dripped, drapes were worn and not all attached light bulbs missing from lamps.
Soggiorno di 1 notte a ottobre 2023
Risposta di G,m,, il giorno 28 nov 2023
Dear Stephen,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

10/10 Eccellente

Marco C

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 12 nov 2023
Dear Marco,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terribile

Mary

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sofa bed had mice feces and other debris. We did get another room. We had to ask for towels, bedding. It was a very bad experience. The hotel also erroneously charged my credit card. Word to the wise, avoid this place.
Risposta di G,m,, il giorno 28 nov 2023
Dear Mary,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely