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Recensioni per Quality Inn at Collins Road - Cedar Rapids

2.5 out of 5
Quality Inn at Collins Road - Cedar Rapids
5055 Rockwell Dr Ne, Cedar Rapids, IA

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 186 su 652 recensioni" "
Valutazione di 8 - Buono. 241 su 652 recensioni" "
Valutazione di 6 - Soddisfacente. 104 su 652 recensioni" "
Valutazione di 4 - Scarso. 63 su 652 recensioni" "
Valutazione di 2 - Terribile. 58 su 652 recensioni" "

7,6/10

Pulizia

8,0/10

Personale e servizio

6,6/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

8/10 Buono

richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Just OK
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Carlos

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy limpio el hotel y las habitaciones en muy buenas condiciones
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

LAURA

Viaggio con animali domestici, Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Servizi
Clean and quiet
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Benjamin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Pamela

Viaggio con animali domestici, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
I had a room for my husband and myself and a 2nd room for my son who was having surgery. The first night he had no heat and was moved to a different room the next morning. That room was warm but the blower on the heater didn’t work. The staff were very friendly and the rooms were clean.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

James S

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The number one issue was there was no elevator.....
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Marion

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Lora

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Needs more parking. But it was a cute and safe low cost motel
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Bobbie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Anastasia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A Great Tay
Check is was so fast and easy and attendant qas very freindly and very helpful. The room was well prepared and the bed was so cozy. Woulf dtay again.
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Randy L

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Janice

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Beds comfy but beware will over charge for things
The shower was broken, the fan in the bathroom was very loud. I booked and prepaid for a stay for almost 2 weeks. When I arrived I was told I needed to pay another 250.00 for a deposit. I was shocked. I know that there is typically a 50.00 deposit to put on the room. I was there for Christmas and did not have an extra 250.00 just to be held on my card - I traveled 24 hours from Arizona. I said I have already paid in advance for the room and I have never heard of 250.00 to be held. The lady said well I guess we can do 100.00. I informed her again I have never heard of more than 50.00 however I was tired and agreed. 1/2 way through our trip they insisted on room service. I advised I didn't need it just new towels. I had a business meeting to go to and my husband stayed behind and they insisted they had to clean the room. Then locked us out accusing of smoking in the room which was 100% false! My husband and our service dog locked out in the cold our stuff inside. When I returned I fully disputed this and I told them they can come in and check while I was present. She insisted I needed to pay 250.00 to get back in NO!! I did not smoke in the room. Finally let us back in with a "warning" While I was showering a day later I smelt cigarette smoke and went up and advised the staff they need to check on this and it is NOT me! The building smelled of weed. The beds and pillows were comfortable. No microwave only fridge
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Melissa

Viaggio con animali domestici, Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Linda

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Okay
I had a great stay. Staff is friendly & I love their breakfast. However, the beds are busted. I was moved to a different room twice & both rooms had broken beds that rock back & forth. If you lay on the edge of the bed you may end up on the floor. Fridge & microwave weren’t cleaned. Otherwise, I liked staying there for the most part. The place was quiet & felt safe. I would stay there again, just wish they would fix their beds and clean the rooms better.
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Roddi

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

Rita, Nevada

Mi è piaciuto: Pulizia e personale e servizio
Located on a well-traveled street with close access to shopping and restaurants. Rooms were somewhat dated (wallpaper peeling off of wall). Waffle iron in cafeteria didn't cook properly. Decent selection of breakfast items.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

John

Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

mike

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Disrespectful staff as well as Stephanie, the manager, creating unsafe environment for guests allowing others to insult or attack the guests. I give minus 10 to this place.
Soggiorno di 5 notti a novembre 2023

6/10 Soddisfacente

Douglas, Indianola

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Desk staff was great. Cleaning staff less so. Lost my reservation. 1st room offered was not cleaned and left unlocked. 2nd room had drain problem in bathroom.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Leigh Lindahl

Soggiorno di 1 notte a novembre 2023

8/10 Buono

Tonya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beds were comfortable, pillows however could use upgrading. The website lists buffet breakfast, however that was misleading as it was a continental breakfast with bagels, cereal, yogurt or waffles. There is no elevator which created issues for my elderly mother. However was sufficient for a short weekend stay.
Soggiorno di 2 notti a novembre 2023

8/10 Buono

Trisha

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Not very impressed.
Fridge still had food from prior occupant, bathroom had garbage on the floor. Overall just seemed dirty.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Kayla Miner, il giorno 3 nov 2023
Thank you for the 10 / 10 score!

2/10 Terribile

Greg

Soggiorno di 1 notte a ottobre 2023
Risposta di Kayla Miner, il giorno 3 nov 2023
Thank you for filling out our online survey.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a ottobre 2023
Risposta di Kayla Miner, il giorno 3 nov 2023
Thanks for giving us an 8! I hope to see you again on your return visit back to the Cedar Rapids area.

8/10 Buono

Yawo

Mi è piaciuto: Pulizia e personale e servizio
Quiet
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the breakfast options in the am. I liked that the place felt clean and safe. I know they allowed pets but you never knew because they were quiet and respectful.
Soggiorno di 1 notte a ottobre 2023
Risposta di Kayla Miner, il giorno 20 ott 2023
Thank you for taking the time to fill out our online survey. I'm happy to hear that you enjoyed our breakfast and your stay. I hope to see you again on you return visit back to the Cedar Rapids area.

8/10 Buono

Ange

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Ok
Good cheap option clise to my event. Service was good but not great. Wish the free breakfast had gone later than 9pm. Need to work on some serious mantainence issues.
Soggiorno di 1 notte a ottobre 2023
Risposta di Kayla Miner, il giorno 20 ott 2023
Thank you for taking the time to fill out our online survey. What could we have done to improve our service? We always strive to be at a 10 when it comes to service. I hope to see you again on your return visit back to the Cedar Rapids area.

10/10 Eccellente

Juan

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

JOSEPH

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
good deal
A little run down but totally acceptable and the management was very nice and accomodating
Soggiorno di 2 notti a ottobre 2023
Risposta di Kayla Miner, il giorno 3 nov 2023
Thank you for taking the time to fill out our online survey. Thank you for your kind words and the 10 / 10 score. I hope to see you again on your return visit back to the Cedar Rapids area.

2/10 Terribile

Taylor

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The first room we were assigned smelled a little like covered up vomit. The floor in the bathroom had not been cleaned, there was a towel still behind the door and the insides of the drawers were dirty. We requested to switch rooms, the second room had a very damp, musty smell. The curved shower curtain rod was separating from the wall, so the curtain just hung in the middle. We requested to switch again. Thanks fully the third room did not smell, but the shower curtain rod was also disconnected from the wall. Rather than request a 4th room, we requested a refund for the remainder of or stay and switched hotels. The GM and staff were nice and helpful in making this happen.
Soggiorno di 3 notti a ottobre 2023
Risposta di Kayla Miner, il giorno 20 ott 2023
Thank you for taking the time to fill out our online survey. I am so sorry that we had to move you rooms. I'm glad you found a room to your satisfaction. I've let maintenance know about the issues in the other 2 rooms.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Avoid this place
Just gross and run-down. Water damage on furniture. Smokey smell in a supposed non-smoking room. Trash in the room that my dog and child found. Pubic hair on the toilet seat. Bathroom light flickered on like it was in a horror movie (lots of flickering on/off before finally staying on). Lighting overall was really dim. TV sucked and the remote didn’t work consistently. A/C unit looked dirty and possibly moldy. I spent as little time here as humanly possible, and skipped even looking at the provided breakfast since I could clearly see what their cleaning standards were.
Soggiorno di 1 notte a ottobre 2023
Risposta di Kayla Miner, il giorno 3 nov 2023
Thank you for taking the time to fill out our online survey. I apologize for the lack of cleanliness in your room. I've talked to housekeeping so we don't have these types of issues again.

4/10 Scarso

Linda

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I truly could NOT believe this place. I had spent a week at the one in Creston and it was great. Check in was a nightmare. The breakfast was terrible. I checked to see if you had sugar-free syrup, and came away with sticking hands. You did NOT have sugar free. I wondered how someone that had to eat gluten-free survived here. I will NOT be back and I will share with everyone.
Soggiorno di 1 notte a ottobre 2023
Risposta di Kayla Miner, il giorno 13 ott 2023
Thank you for filling out our online survey. I apologize for not having sugar free syrup. Per Choice guidelines we need 1 kind of syrup. We do have other healthy items on the menu. In what way was check in a nightmare? I'd like to investigate that so it doesn't happen again.

4/10 Scarso

Kris

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Suppose to be a smoke free room , but the room smelled like a smoker had smoked in the room .( if you’re a non smoker you know instantly) The room was not cleaned very well ,with absolutely no detail cleaning at all. Staff was friendly and kind.
Soggiorno di 2 notti a ottobre 2023
Risposta di Kayla Miner, il giorno 10 ott 2023
Thank you for taking the time to fill out our online survey. I apologize for your room smelling like smoke. Usually we move our guests to a different room if we know about any issues that we can't fix right away. I hope to see you on a return visit back to the Cedar Rapids area and give us another chance.

8/10 Buono

Jayelyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is very clean. Our tv wouldn’t work but they came up right away to help us and got it working. Bring your own pillows though because theirs suck!
Soggiorno di 1 notte a ottobre 2023
Risposta di Kayla Miner, il giorno 10 ott 2023
Thank you for filling out our online survey. I'm so glad we were able to fix your tv for you. I hope to see you again on your return visit back to the Cedar Rapids area.

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a settembre 2023
Risposta di Kayla Miner, il giorno 5 ott 2023
Thank you for filling out our online survey. I appreciate the score. What could we have done differently to make you score us a 10?

6/10 Soddisfacente

Shelby

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front door wasn’t automatic, which made it a little difficult with luggage. Also, a few things were out of order at breakfast, but other than problems with my reservation/booking, I have no further complaints about the hotel. I was appreciative for the front desk staff, who was trying everything he could to help get me into a room.
Soggiorno di 1 notte a settembre 2023
Risposta di Kayla Miner, il giorno 5 ott 2023
Thank you for taking the time to fill out our online survey. I've let front desk staff know of your kind words and they join me in thanking you. I hope to see you again on your return visit back to the Cedar Rapids area.

6/10 Soddisfacente

Lesley

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Kayla Miner, il giorno 5 ott 2023
Thank you for filling out our online survey. What could we have done differently to have you score us a 10?

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff, clean room. Would stay again.
Soggiorno di 2 notti a settembre 2023
Risposta di Kayla Miner, il giorno 20 set 2023
Thank you for taking the time to fill out our online survey. I'm so glad you enjoyed your stay. I've shared your comments with my staff and they join me in thanking you for your kind words.

2/10 Terribile

Chris

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Disgusting hotel that smells like 1985 or tobacco. That’s where y
Soggiorno di 1 notte a settembre 2023
Risposta di Kayla Miner, il giorno 20 set 2023
Thank you for taking the time to fill out our online survey. I apologize for the inconvenience of having a smokey room. Next time we can move you to a different room

2/10 Terribile

Sandy

Non mi è piaciuto: Personale e servizio e servizi
The room across the hall has been absolutely so nosy I haven't gotten any sleep I would like two nights comped there are two adults and four little children in one room they just don't stay here they're living here and it is just been absolutely horrendous I cannot stress how completely exhausted I am from getting no rest from these children's screaming and crying
Soggiorno di 2 notti a settembre 2023

2/10 Terribile

Ryan Harris

Soggiorno di 2 notti a settembre 2023

4/10 Scarso

Jeff

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The TV didn’t work. The floor hadn’t been vacuumed. The electricity went out early in the morning so no breakfast could be served.
Soggiorno di 1 notte a settembre 2023
Risposta di Kayla Miner, il giorno 5 set 2023
Thank you for taking the itme to fill out our online survey. I apologize for the inconvenience of the tv not working. If we would have known, we could have tried to fix it or moved you to another room. I've let housekeeping know about the room not being vacuumed. The power went out because of a bad line in the ground that Alliant had to fix.

10/10 Eccellente

Jon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Affordable and good quality
Soggiorno di 2 notti ad agosto 2023
Risposta di Kayla Miner, il giorno 20 set 2023
Thank you for taking the time to fill out our online survey. I'm glad you enjoyed your stay and I hope to see you again on your return visit back to the Cedar Rapids are.

6/10 Soddisfacente

Tiesha

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Was in cedar rapids Iowa hanging out with some friends for the weekend. booked this hotel room on the fly. The place could definitely need some deep cleaning the carpets were dull looking and dirty, handrail walking up to the second floor is broke .( No elevator) corners in the bathroom need some love. the power had previously went out a couple days prior,I was in room 203 the phone didn't work nor would the TV come on got moved to room 205, phone worked but it only get FX channel so apparently the satellite or cable was not reset after the storm. The night clerk was very nice, she moved me to a new room with no problem, the bed was comfortable , the sheets were clean the pillows are okay, the hotel is very quiet, off a main drag the Iowa 100 if you head East you'll find plenty of food and shopping. If you head north of the hotel there is a kwickTrip gas station with snacks and good coffee. Hotel has a continental breakfast but I didn't do that. For the overall price I paid for the room for two nights I have no true major complaints. Really need some upgrades.
Soggiorno di 2 notti ad agosto 2023
Risposta di Kayla Miner, il giorno 5 set 2023
Thank you for taking the time to fill out our online survey. I apologize for the inconvenience of having to move rooms. I hope that your next visit to the Cedar rapids area, we'll see you again.

8/10 Buono

Gae

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
The room was not clean. It was quiet
Soggiorno di 2 notti ad agosto 2023
Risposta di Kayla Miner, il giorno 5 set 2023
Thank you for taking the time to fill out our online survey. I apologize for the inconvenience of not having a clean room. I've let housekeeping know. I hope to see you again on a return visit back to the Cedar Rapids area.

6/10 Soddisfacente

Chris

Viaggio con la famiglia
Didn’t have hot water 1 day and TV in room wasn’t working
Soggiorno di 2 notti ad agosto 2023
Risposta di Kayla Miner, il giorno 16 ago 2023
Thank you for taking the time to fill out our online survey. I apologize for the inconvenience of the hot water. We were fixing a leak and had to turn of the water pressure which then in turn, takes longer for the hot water to warm up.

4/10 Scarso

Eric

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I stayed here because of the 7.4 rating. Perhaps I just got a bad room, but it was musty, The carpet was sticky (ewe!), wallpaper was just beginning to peel, but severely wrinkled in other areas. The ceiling had a water stain that had been sort of painted over, but was still a bit bubbled. And with a big chunk of the room taken out for the jacent housekeeping room, it was TINY. The bedspread had a stain that looked like it had been washed but wouldn’t come out… I wish the app would let me upload pictures! For over $100/night, I expected something a little nicer and better maintained. It would not take a lot to fix these things.
Soggiorno di 1 notte a luglio 2023
Risposta di Kayla Miner, il giorno 16 ago 2023
Thank you for taking the time to fill out our online survey. I apologize for your room. i've let housekeeping know about the issues so they'll make sure to do things differently in the future.

2/10 Terribile

Sam

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible hotel experience, charged me $128 for the room and $40 for my dogs. I go to my room, there’s trash everywhere, probably because the trash cans were full, beds were soiled, fridge had open food in it, all towels were gross and there was trash all over the sink. I went down stairs to return my key and couldn’t get a refund. David the desk clerk was very nice and assured me he was sorry, but it still cost me $129 to not stay…I had driven 500 miles that day after having food poisoning the night before and needed a place to sleep before the last day of a week long drive across country…
Soggiorno di 1 notte a luglio 2023
Risposta di Kayla Miner, il giorno 31 lug 2023
Thank you for taking the time to fill out our online survey. You need to reach out to the 3rd party you booked with in order to get your money back. I apologize for any inconvenience.

2/10 Terribile

Chris

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Kayla Miner, il giorno 16 ago 2023
Thank you for taking the time to fill out our online survey. Since you rated us a 2, you didn't state how we could improve. We always strive to do better.