I made a reservation for a pet friendly hotel and room. I called and confirmed with Exuperia and the hotel to ensure I had that type of room, when I arrived, I was told that there were no pet friendly rooms available.
When i got into the room the smoke detector battery was pulled out and empty, the carpet had large material rolls in it as it was not stretched to fit the room, the kitchen area had 4 lights 1 over the stove, 1 over the sink, 1 over the entrance door on north side of the room, and 1 over the connector door from the bedroom to the kitchen. This was the only light working which left the room very dark.. No trash can liners in the kitchen trashcan, the refrigerator when you opened the door to get in tilted forward forcing contents to roll out. The floor was dirty, and the air-conditioner drew it's make up air from the laundry room which filled the room with the smell of bleach ect. Other than batteries for the smoke detector nothing was done to change anything. When I asked the manager to possibly adjust my room rate she said she would had to check with the owner. I asked if I could contact his office, she said no she could not give out that information.
I was there for an event and had no other lodging available to me. You and the hotel have taken advantage of me and not operated in good faith..