Esterni

Recensioni per Holiday Inn Express & Suites Center, an IHG Hotel

2.5 out of 5

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 78 su 141 recensioni" "
Valutazione di 8 - Buono. 44 su 141 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 141 recensioni" "
Valutazione di 4 - Scarso. 6 su 141 recensioni" "
Valutazione di 2 - Terribile. 9 su 141 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Emily

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Emily,We're thrilled to hear you had a fantastic stay with us! Please feel free to reach out if you have any further comments or suggestions.

10/10 Eccellente

LaPatients

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello LaPatients,We are pleased to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Eccellente

Sergio

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Sergio,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back in the future.

10/10 Eccellente

Brandon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel
Hotel staff was super friendly and helpful. Room was super clean and breakfast in the morning was great.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Brandon,Thank you for taking the time to share your positive experience with us! Our staff works hard to provide friendly and helpful service, and we're delighted to hear that they met your expectations. We're also thrilled to know that you found your room to be clean and enjoyed our breakfast options. We hope to welcome you back for another enjoyable stay in the future.

4/10 Scarso

Justin L

Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Justin L, We're sorry to learn that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly so that we can address your concerns and improve our services. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

8/10 Buono

Conetta

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 9 ott 2023
Hello Conetta,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terribile

Ronald

Screwed over
I didnt stay. I nned to change the booknig and was denied . so i was screwed
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 1 set 2023
Hello Ronald, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

4/10 Scarso

Felicia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Was asked to late checkin. There was an issue with no power at the hotel
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 19 giu 2023
Hello Felicia, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

4/10 Scarso

Glen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
So So
My experience was so so. The staff was helpful and friendly and the breakfast was good. The room was small, without enough out lets. Beds were uncomfortable. Bed quality is most important thing and this wasn't good. Also no desk or bedside drawers. Weird! Closet was tiny, not a wall closet. 8-10 scale it's a 7
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 9 giu 2023
Hi Glen,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Eccellente

Carlos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love this place
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 27 mag 2023
Hello Carlos,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Eccellente

Katherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great experience. The beds were super comfortable, the place was clean and it smelled great. Staff was helpful and friendly. Good location if you find yourself needing accommodations in Center TX. We commuted to Nacogdoches and it was an easy, scenic drive
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 10 mag 2023
Hi Katherine,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Eccellente

Carey

Mi è piaciuto: Personale e servizio
The elevator carpet was dirty.
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 15 mar 2023
Hello Carey, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

4/10 Scarso

Hazel

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Low rating
Rooms were nice, but the rest of the hotel was under construction. The room rate was too high for the work being done. They were paint spraying on the exterior when we were leaving and we were parked right in front of where they were painting. Trash piled up behind hotel and windows were very dirty.
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 1 mar 2023
Hello Hazel,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terribile

Monica

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
This hotel called me the day before check in and cancelled my reservation. They said they had no rooms.
Risposta di Manager, il giorno 1 gen 2023
Hello Monica,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Eccellente

Stacy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di Manager, il giorno 14 dic 2022
Hello Stacy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Soddisfacente

Melanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Under Construction
Under construction. First morning was very noisy. Was awakened by banging and such. Overall it was a nice hotel but if I knew they would be under construction at the time I would have chosen a different hotel.
Soggiorno di 2 notti a novembre 2022
Risposta di Manager, il giorno 8 dic 2022
Hello Melanie, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 Eccellente

Crystal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Job
Very friendly staff
Soggiorno di 1 notte a novembre 2022
Risposta di Manager, il giorno 26 nov 2022
Hello Crystal,Thank you for your valuable opinion regarding our staff. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terribile

Sheri

Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 20 gen 2023
Hello Sheri, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terribile

William

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 27 set 2022
Hello William, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Eccellente

Melissa

Soggiorno di 1 notte a settembre 2022
Risposta di Jazzmin, il giorno 13 set 2022
Thank you so very much for taking the time to complete this survey. Your feedback means the absolute most to us and we are very pleased to see that you enjoyed your stay. We look forward to having you here again soon at the Holiday Inn Express and Suites in Center, Texas!

10/10 Eccellente

Myrtle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable
My stay was wonderful, and very relaxing. I slept like a baby as I always do when staying at Holiday Inn. I always refer it to family and friends
Soggiorno di 1 notte ad agosto 2022
Risposta di Manager, il giorno 15 ago 2022
Hello Myrtle, Thank you for your review and comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Buono

Lawson

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a good value for you money. We had a good experience with the hotel.
Soggiorno di 1 notte ad agosto 2022
Risposta di Manager, il giorno 8 ago 2022
Hello Lawson, We appreciate the time you have taken to bring to our attention your feedback with regards to our value. Please do come see us again.

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly and helpful staff
Soggiorno di 4 notti a luglio 2022
Risposta di Manager, il giorno 4 ago 2022
Hello David, On behalf of our entire staff, we thank you for your business and for your comments regarding our staff. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Eccellente

Onesimo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good gracias
Soggiorno di 1 notte a giugno 2022
Risposta di Manager, il giorno 23 giu 2022
Hello Onesimo, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Eccellente

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2022
Risposta di Manager, il giorno 12 giu 2022
Hello Andrew, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All hotel staff were very friendly and helpful!!
Soggiorno di 3 notti a maggio 2022
Risposta di Manager, il giorno 10 giu 2022
Hello Michael, Know that your voice is of tremendous importance to us and we value your comments about our staff. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Scarso

Faye

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Not good
Didn’t like it room stank and I was told I had to pay 100.00 incident fee because I booked. Online
Soggiorno di 1 notte a maggio 2022
Risposta di Manager, il giorno 10 giu 2022
Hello Faye, It means so much to have earned your business. We appreciate the feedback regarding our room. I hope that we will impress you with exemplary service during future visits.

10/10 Eccellente

adam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Was expecting something different for such a all town. Facility was very clean, and updated. Well staffed with friendly people. Very impressive. I was there for a week and would highly recommend.
Soggiorno di 5 notti ad aprile 2022
Risposta di Jazzmin, il giorno 14 apr 2022
Thank you so very much for taking the time to complete this survey. Your feedback means the world to us and we are very pleased to see that you enjoyed your stay. We look forward to seeing you here again soon at the Holiday Inn Express and Suites in Center, Texas! Until we meet again my friend.

8/10 Buono

Johanna

Soggiorno di 1 notte ad aprile 2022
Risposta di Manager, il giorno 14 lug 2022
Hello Johanna, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Buono

Jimmy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
OK, but slow check in
Overall, it was a good stay. Check in was difficult because they wanted to charge me again after I had already paid Hotels.com. The girl at the desk was friendly, but did not know how to remedy the situation. We were at check in about 30 minutes. I had to go back later to take care of the situation. Hotels.com did not give me enough to to write a check in review. When I got an email asking about, time had already expired. Don't ask if you don't give time to write it. I do not work for Hotels.com and did not feel I needed to sit down right away just write a review. I could do that later, like I am now.
Soggiorno di 1 notte a marzo 2022
Risposta di Manager, il giorno 28 mar 2022
Hello Jimmy, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to someday have another opportunity to host your stay.

8/10 Buono

Dirk

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a marzo 2022
Risposta di Brianna Cox, il giorno 9 mar 2022
Thank you so much for taking the time to complete this survey. We use feedback such as yours to continuously improve our guests satisfaction. We are see to see that you didn't completely enjoy your stay with us. If you wouldn't mind we'd love to hear what didn't meet your standards so that we can correct it. We hope that this will not deter you from choosing us in the future. We hope to get a chance to make your next stay a great one here at the Holiday Inn Express & Suites in Center, Texas!

10/10 Eccellente

Nancy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2022
Risposta di Brianna, il giorno 8 mar 2022
Thank you so much for taking the time to complete this survey. We use feedback such as yours to continuously improve our guests satisfaction. We are pleased to hear that you enjoyed your stay with us and we hope to see you again soon here at the Holiday Inn Express& Suites in Center, Texas!

10/10 Eccellente

Renee

Soggiorno di 1 notte a febbraio 2022
Risposta di Brianna, il giorno 22 feb 2022
Thank you so much for taking the time to complete this survey! We are so very pleased to hear that you enjoyed your stay with us. We can't wait to see you again at the Holiday Inn Express & Suites in Center, Texas!

10/10 Eccellente

Melissa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great staff great hotel
The staff is amazingly friendly... so kind and always there to help if anything is needed. Their breakfast was very good every morning. The rooms are very spacious and clean. Overall our stay was great
Soggiorno di 4 notti a dicembre 2021
Risposta di Manager, il giorno 31 dic 2021
We can't thank you enough for sharing your feedback with regards to our staff and your insights regarding our breakfast. Please do come see us again.

10/10 Eccellente

Robert

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2021
Risposta di Manager, il giorno 18 dic 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

8/10 Buono

Martin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing really stood but they where still a good quality hotel at an acceptable price. Felt secure leaving my vehicle with trailer out.
Soggiorno di 1 notte a dicembre 2021
Risposta di Manager, il giorno 14 dic 2021
Thank you for your valuable opinion regarding our price. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Eccellente

Victoria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay!
We were traveling through to Louisiana and this was a half way spot we got there late due to weather and holiday traffic. The receptionist at the front when we got there was AMAZING she was so helpful and kind!! The breakfast the next morning was also great!! Beds were not the best but did the trick. Will definitely keep this on our list when we make another trip!
Soggiorno di 1 notte a novembre 2021
Risposta di Manager, il giorno 28 nov 2021
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Eccellente

Martha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice place to stay
every thing was fine. the person in charge of the breakfast was very friendly and helpful.
Soggiorno di 1 notte a novembre 2021
Risposta di Manager, il giorno 11 nov 2021
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast. We hope you will return so that we can provide you an even superior experience.

6/10 Soddisfacente

Chelsea

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Staff was friendly. There were some stains on the bedding.
Soggiorno di 1 notte a ottobre 2021
Risposta di Manager, il giorno 5 ott 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and your comments about our bedding. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Eccellente

Justine, San Augustine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was clean, friendly staff. Made us feel comfortable and welcomed! Will definitely come back when in town.
Soggiorno di 1 notte a settembre 2021
Risposta di Daniell , il giorno 19 set 2021
Thank you so much for your kind words we would be happy to serve you again in the future her a the Holiday Inn Express and Suites in Center Texas.

10/10 Eccellente

Jerry Rome

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Evacuated there for hurricane Ida. Very nice, The pool was clean and the kids loved it. The room was very nice and clean. There was a Walmart 2 blocks away to buy anything we forgot to bring with us. Had a McDonalds 2 blocks away also and several other restaurants. The small town it was in, even had a small movie theater. Will stay there again if needed. Most of the guest there were also evacuating for the storm, it was almost like a home away from home.
Soggiorno di 2 notti ad agosto 2021
Risposta di Manager, il giorno 14 set 2021
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

10/10 Eccellente

Sandra

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Most comfortable pillows and bed . Not easy to find breakfast seat in morning and no easy chairs in lobby .Very small lobby.
Soggiorno di 1 notte a settembre 2021
Risposta di Manager, il giorno 10 set 2021
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and convenient. Close to nice restaurants.
Soggiorno di 2 notti ad agosto 2021
Risposta di Daniell , il giorno 14 ago 2021
Thank you so much for your feed back we are glad that our hotel was of convince for your travels. We hope to serve you again.

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2021
Risposta di Manager, il giorno 9 ago 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Buono

Carol

Soggiorno di 1 notte ad agosto 2021
Risposta di Manager, il giorno 17 set 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its really a great place. The rooms are nice , poll aera and outside patio are a plus. Its a good lication with a nature trail behind it. This is the best Holiday Inn Ive ever stayed at.
Soggiorno di 1 notte a luglio 2021
Risposta di Manager, il giorno 5 ago 2021
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great place to stay. We were there for a baseball tournament. Very Convenient to baseball fields
Soggiorno di 1 notte a giugno 2021
Risposta di Manager, il giorno 30 giu 2021
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and fairly quiet
Soggiorno di 1 notte a giugno 2021
Risposta di Manager, il giorno 12 giu 2021
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2021
Risposta di Manager, il giorno 13 mag 2021
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Buono

Marguerite

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Convenient
Convenient
Soggiorno di 4 notti a marzo 2021
Risposta di Daniell, il giorno 13 apr 2021
Thank you so much for your review and we are pleased to have been of convenience for your traveling needs. We hope to see you again soon.