When arriving in Venice and depending how far you are from the hotel you would definitely benefit from the assistance of porters. On arrival, the biggest disappointment was the room they first gave us. We had reservations for a superior suite and the room may have been 8’ X 8’ at most. Returned to the lobby and asked for another room which was much better. At least we could walk around the bed without having to squeeze sideways against the walls. The remainder of the hotel was perfect. Location was amazing, staff were outstanding and super accommodating. Definitely recommend it but do make sure you confirm a decent size room which in Italy is considered 20m sq. You should also know that San Marco is below sea level. At high tides it floods. Rain added to the excitement and we were walking in approx. 12cm of water. We happened to be in a restaurant at the time and everything continued as nothing was happening. The next morning, was like nothing had happened. It is certainly an experience we won’t soon forget.

ALL STAFF VERY PLEASANT AND HELPFUL; FEDERICO ON THE FRONT DESK WAS VERY HELPFUL AND KNOWLEDGEABLE.

The hotel is absolutely charming. The service impeccable. The only issue was that there was scaffolding in front of our window so there was no view. But the stay was wonderful and the concierge service was fantastic.