The stay was OK, but unfortunately not more than that.
There are many reasons why the rating is bad, and I'm going to list a few.
- People/neighbors think you are on Patong beach and play loud music around the clock. Something the hotel management thinks is OK.
- We had a constant smell of smoke when we were outside.
- We only had one cleaning of the room during our three-night stay. In other words, there were piles of garbage and other things.
- An enormously loud tinnitus sound starts early in the morning to scare away insects, and the same thing for an hour or so. Extremely loud noise that was not mentioned when booking.
- Automatic coffee at breakfast does not consider us 5-star!
- We asked for a ride to the main pool - but were refused because there were "too many people in the pool" - so we instead walked in the heat to the pool, where it turned out there were many free sun beds. We never understood why they wouldn't allow us to go there!?
- They charged, late at night because our daughter wanted yogurt - 9 euros for two mini-yogurts from breakfast. Hello like!?
Thats a few comments, we have more!