Reception

Recensioni per Hampton Inn & Suites Charlotte/Pineville

2.5 out of 5
Hampton Inn & Suites Charlotte/Pineville
401 Towne Centre Blvd, Pineville, NC

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 546 su 1002 recensioni" "
Valutazione di 8 - Buono. 269 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 101 su 1002 recensioni" "
Valutazione di 4 - Scarso. 52 su 1002 recensioni" "
Valutazione di 2 - Terribile. 34 su 1002 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Sherifat

Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

John

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
C
Soggiorno di 1 notte ad aprile 2024
Risposta di Rai, il giorno 10 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Soddisfacente

Bryan

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Rai, il giorno 3 mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terribile

Ramonique

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Rai, il giorno 3 mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect
Soggiorno di 1 notte a gennaio 2024
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Soddisfacente

dawn

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Nice lobby. Room was subpar. Bathroom door was a sliding door that barely moved. Beds were uncomfortable and made very loud creaking noises when you moved around. Only ever use Hampton Inn & Suites but going to have to look elsewhere
Soggiorno di 1 notte a gennaio 2024
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

JOSE MANUEL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente
Soggiorno di 3 notti a dicembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Christian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The front desk lady needs to get a new job. Absolutely useless.
Soggiorno di 2 notti a dicembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Clarence

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good day. The bed was big and nice. The shower head was nice and I had a massage park and was very accessible. The breakfast every morning was hot and good.
Soggiorno di 4 notti a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Malek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

8/10 Buono

Micah

Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

2/10 Terribile

Benjamin

Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

4/10 Scarso

Tonya

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The setup was nice with two separate rooms, but goes downhill from there. The ac did not work, the door to the bathroom was broke. The rooms overall were not clean. About midnight we had the worst Marijuana smell for about 30 minutes. Would not stay again.
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Soddisfacente

monte

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Bad toilet. One chair for seating. Heating unit not efficient. Had to ask for a remote.
Soggiorno di 2 notti a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Soddisfacente

Ron

Viaggio con la famiglia
Bathroom sink drained poorly. Metal bed frame pcs approximately 1”x 3” lg stuck out under the bed in 3 places. Very sharp edges. Covered from View by dust ruffle. Roaches viewed. Brought this info to manager on duty at checkout. Less than sincere apology
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Arthur

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Soddisfacente

Jessicah

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Tried calling before arrival for A roll away bed. Had to call 7 times in a row. They didn't want to deliver it, then finally they agreed and it was in the middle of the hall with no sheets. Had to ask THREE times to get sheets for it and when they arrived they were not even for that size bed. Asked for a softer Blanket they brought the same one. To top it all off there was a dead roach in the bathroom floor, which means I'm pretty sure they didn't clean the floors because it was nice and crusty. Not a fresh dead one.
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Alexander

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Hidetaka

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Soddisfacente

Charles

Non mi è piaciuto: Condizioni e dotazioni della struttura
Decent at best
The whole experience was just flat. Booked a King with sleeper sofa and got just a King. Nowhere for my son to sleep so we had to make arrangements for our college kid to come pick him up and stay with him. Very inconvenient!! Front desk barely spoke when we arrived and didn’t say anything except what room we were going to. Bed made terrible noise when moving. Parking lot was very dark and in a sketchy area.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Michele T

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay
Nice clean room. Friendly staff. Delicious free breakfast
Soggiorno di 2 notti a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Erika

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really nice service
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Jean

The room was clean. The breakfast was good!
Soggiorno di 3 notti a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Michele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We choose this Hampton because it's always clean and comfortable. The hotel is close to the 485 Lynx train station which is convenient. The free breakfast options are great, something for everyone.
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Kecha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location and clean facility.
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Monica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

8/10 Buono

LENORE

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was in close proximity of a small shopping area
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
What we expect from Hampton Inn & Suites
We enjoyed our stay. Clean room with friendly service.
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Soddisfacente

saul

Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel
Soggiorno di 1 notte ad agosto 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Soddisfacente

Elizabeth

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast hostess Michelle is delightful, but rest of staff is sullen and not very helpful. Place is noticeably dirty - room had ants everywhere and hallway leading from outside was filthy my entire stay. Room did not lock. Not a nice hotel, especially for the cost and brand affiliation. Needs renovation badly. Mexican restaurant next door is good. Note it is a far way from downtown Charlotte.
Soggiorno di 2 notti ad agosto 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

8/10 Buono

Kim

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We didn’t have the rollaway that was requested and the pool was closed.
Soggiorno di 1 notte ad agosto 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

4/10 Scarso

Cecil

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Dirty towel found upon entering room and 2 feet of carpet Wet in front of air conditioning unit… Relocated to different room where we shared beds And room with ANTS
Soggiorno di 3 notti ad agosto 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Eccellente

michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good staff
Soggiorno di 2 notti ad agosto 2023
Risposta di Daniel Sexton - Operations Manager, il giorno 20 gen 2024
Thank you for your stay at the Hampton Inn & Suites Charlotte-Pineville! We are glad you enjoyed your stay and would love to host you again in the future! Thanks,Hampton Inn & Suites Charlotte-Pineville

10/10 Eccellente

Jillyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very clean & comfortable! Lily made my check in process quick & easy— she’s outstanding!
Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

Ellis

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Renovating
They location was great. Plenty of places to eat near by and things to do. The hotel is being renovated and maybe it will look nice once complete but there where stains on the walls in my room and it had a awkward smell. Also, the pool was closed.
Soggiorno di 2 notti a luglio 2023

6/10 Soddisfacente

Monica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
Our room was not available. The property said it was Expedia’s fault. They tried to recommend that 2 adults and 3 teenagers stay in a room with 1king bed, or go somewhere else. It was almost midnight when we arrived after 15 hr drive. After my husband had a 20 min convo about how we need them to figure it out, they finally agreed and spent another 20 mins looking for accommodations and finally decided to comp us a connecting room, which we appreciate, but should have been handled when the reservation was received and paid for 2 weeks prior. Breakfast was pretty good. There were no towels for us to shower. I had to ask twice, on our last day they said they would bring some but never did, at least not before check out. Everyone seemed bothered to do their work. The pool was out of order. Overall, the hotel was just ok, but the customer service is lacking. They need to be more proactive and guest should not have to beg for them to do their jobs.
Soggiorno di 3 notti a luglio 2023
Risposta di Hampton Inn & Suites Charlotte-Pineville, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-Pineville

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Rachael

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Pool not in service Bed was uncomfortable and sheets were poor quality not soft or nice. Disappointed Finish the renovations and upgrade beds and sheets.
Soggiorno di 1 notte a luglio 2023
Risposta di Hampton Inn & Suites Charlotte-Pineville, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SOperations ManagerHampton Inn & Suites Charlotte-Pineville

8/10 Buono

Jay

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good
Soggiorno di 1 notte a luglio 2023

6/10 Soddisfacente

Paula

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a luglio 2023

4/10 Scarso

SAMANTHA

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Looks better on the site
The whole first floor smelled when we checked in, the walls of the room were sprayed with coffee? Or some other random fluid. In the bathroom I almost ripped the shower head off because it was attached to the wall and the handle in the shower almost came off the wall as well. Half way through the night it reeked of marijuana in our room coming from outside and the pool looked like it was out of order for repair but was messy outside. Luckily I only stayed here one night. It was not a good experience.
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Nikkole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top notch service, Great Location
Our family stayed here for 3 nights for our trip to the nearby Carowinds amusement park. I should start off by saying that April at the front desk was an absolute ROCK STAR every single day, from check-in to check-out. She was friendly and made us feel like family. Michelle at the breakfast each morning was also amazing. Speaking of breakfast it was one of the best hotel breakfasts I’ve had in a long time. Rotating hot items so it wasn’t the same each day, along with a variety of waffle toppings and different pastries each morning. The pool is under construction, but all guests were able to use the pool at the sister hotel next door, so that was very accommodating also. This was just across the parking lot. As for the room, it was clean and spacious. We booked the king suite with sofa bed and it was perfect for our family of 4. Separate living and sleeping spaces, a table with chairs, two separate TVs, lots of counter space, and comfortable furniture made us feel at home. Convenient location just a few minutes from Carowinds, a reasonable drive to Charlotte, and the downtown Pineville area was very charming! Gas, food, and shopping all within walking distance or very short drive. We will definitely return to this hotel if we are ever back in the area!
Soggiorno di 3 notti a giugno 2023

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property is not the newest location but the staff is friendly and helpful, the property is clean and safe, everything is comfortable, and breakfast was good. Have stayed at this location several times because of the convenience and always reliable.
Soggiorno di 1 notte a giugno 2023

4/10 Scarso

Sudhir

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Run down place I will not stop there again
Soggiorno di 1 notte a giugno 2023

8/10 Buono

Katie, Williamsburg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our first room had no air conditioning, but they quickly moved us to a cooler room! The pool was out of service, but we weren’t planning to use it anyway. Breakfast was delicious!
Soggiorno di 2 notti a giugno 2023

4/10 Scarso

aloha

Soggiorno di 3 notti a giugno 2023
Risposta di Hampton Inn & Suites Charlotte-Pineville, il giorno 20 gen 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com