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Recensioni per Holiday Inn Rochester Chatham, an IHG Hotel

4 out of 5
Holiday Inn Rochester Chatham, an IHG Hotel
Maidstone Road, Chatham, England

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 353 su 964 recensioni" "
Valutazione di 8 - Buono. 367 su 964 recensioni" "
Valutazione di 6 - Soddisfacente. 135 su 964 recensioni" "
Valutazione di 4 - Scarso. 57 su 964 recensioni" "
Valutazione di 2 - Terribile. 52 su 964 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Anna-Marie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
The room was ok bathroom shower was awful no pressure at all so a shower took ages. The service in the restaurant was awful service took ages and food took ages. The reception staff however were lovely, polite and helpful. Also a positive the gluten free breakfast options was best I have seen at any hotel to date.
Soggiorno di 1 notte a maggio 2024
Risposta di Priya, il giorno 23 mag 2024
Dear Anna-Marie, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham and for all your feedback. I would like to apologise for not meeting your expectations. Please know your comments will be passed on to the right departments in order to make improvements for the future. We are pleased to hear you found our reception staff polite and you enjoyed our gluten-free range breakfast! We hope to see you again in the future. Kind regards, Priya Guest Service Manager

2/10 Terribile

Ligia

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a maggio 2024
Risposta di Priya, il giorno 8 mag 2024
Dear Ligia , Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. Thank you for all your feedback. We hope to see you again in the future. Kind regards, Priya Guest Service Manager

10/10 Eccellente

Chelsea

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the spa
Soggiorno di 1 notte ad aprile 2024
Risposta di Damien, il giorno 14 apr 2024
Dear Chelsea, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Damien Guest Service Manager

8/10 Buono

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Damien, il giorno 16 apr 2024
Good evening Amanda, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. We really appreciate your feedback and I'm very pleased to hear you enjoyed your stay with us. We hope to see you again in the future. :) Kind regards, Damien. Guest Service Manager

10/10 Eccellente

Belinda

Mi è piaciuto: Servizi
Very nice place and people
Soggiorno di 1 notte ad aprile 2024
Risposta di Priya, il giorno 12 apr 2024
Dear Belinda, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager

10/10 Eccellente

Sylvia Eileen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is convenient for where we needed to go. We have stayed there before. The staff are always friendly and willing to help in any way
Soggiorno di 3 notti ad aprile 2024
Risposta di Priya, il giorno 9 apr 2024
Dear Sylvia Eileen, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager

8/10 Buono

Rebecca

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Pool and Gym very nice as an extra.Polite staff on desk. Modern restaurant Menu was limited as many items listed not available Bedroom needs to be cleaned under bed and skirting boards.
Soggiorno di 2 notti a marzo 2024
Risposta di Priya, il giorno 4 apr 2024
Dear Rebecca, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

8/10 Buono

Dr Ruth

Soggiorno di 3 notti a marzo 2024
Risposta di Priya, il giorno 21 apr 2024
Dear Dr Ruth, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. We really appreciate your feedback and I'm very pleased to hear you enjoyed your stay with us. I will be sure to share your comments with the team. We hope to see you again in the future. :) Kind regards, Priya. Guest Service Manager

10/10 Eccellente

Phyllis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel lovely friendly staff
Risposta di Priya, il giorno 25 mar 2024
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

10/10 Eccellente

Phyllis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel clean comfortable beds lovely buffet breakfast good range of food and staff very friendly
Soggiorno di 1 notte a marzo 2024
Risposta di Priya, il giorno 25 mar 2024
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

8/10 Buono

Martin, Bicester

Mi è piaciuto: Personale e servizio e servizi
The property requires an upgrade. It would stand out because the rooms are large, the amenities are already in place, and the hotel is at a convenient location.
Soggiorno di 2 notti a marzo 2024
Risposta di Priya, il giorno 23 mar 2024
Dear Martin, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Maria

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff in breakfast room were lovely & helpful.. Food was lovely too
Soggiorno di 2 notti a marzo 2024
Risposta di Priya, il giorno 23 mar 2024
Dear Maria, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

Kamil

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very satisfied
Soggiorno di 1 notte a marzo 2024
Risposta di Priya, il giorno 23 mar 2024
Dear Kamil, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

6/10 Soddisfacente

LISA

Mi è piaciuto: Personale e servizio
My room was ok, in need of a lick of paint and new carpet. Huge cobweb , clealiness could be better. A lot of the foid menu was unavaible. Gym out if use.Very standard stay, wouldnt go back
Soggiorno di 1 notte a marzo 2024
Risposta di Priya, il giorno 23 mar 2024
Dear Lisa, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. Take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Gordon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice clean property, windows could do with replacing
Soggiorno di 1 notte a marzo 2024
Risposta di Priya, il giorno 14 mar 2024
Dear Gordon, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 Buono

loic

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
bien
Soggiorno di 2 notti a febbraio 2024
Risposta di Priya, il giorno 1 mar 2024
Dear Loic, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

Florence

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best last minute decision
This was a last minute booking and I can honestly say we made the best decision. The staff were friendly and very helpful and we included breakfast as well which was really lovely.
Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 1 mar 2024
Dear Florence, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 Buono

r

Soggiorno di 1 notte a febbraio 2024
Risposta di Sara, il giorno 1 mar 2024
Dear R, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Sara

10/10 Eccellente

Zeal

Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 20 feb 2024
Dear Zeal, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 Buono

Kelly

Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 19 feb 2024
Dear Kelly, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

Lee Wee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Priya, il giorno 19 feb 2024
Dear Lee Wee, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

Michael

Soggiorno di 3 notti a febbraio 2024
Risposta di Priya, il giorno 19 feb 2024
Dear Michael, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

Stenberg

Soggiorno di 3 notti a febbraio 2024
Risposta di Priya, il giorno 15 feb 2024
Dear Stenberg, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

len

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good stay clean friendly modern
Friendly and helpful staff good overall cleanliness room clean fresh and well stocked. Would like to see some alternatives for menu option
Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 15 feb 2024
Dear len, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

Taryn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This morning at breakfast this one lady called Dee stood out. She went over and beyond... i couldnt help but watch her. She made sure everything was perfect, no exaggeration. She made sure the food was out and presented nicely for others she was cleaning!. Emptying the tables...... the whole dining area she kept perfect and clean and all by herself. I had to stop and praise her fantastic job. Great dining experience thanks too Dee. 🙏
Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 13 feb 2024
Dear Taryn, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 Buono

Syed

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice and clean place. Rooms were clean and pleasant. Staff were friendly.
Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 13 feb 2024
Dear Syed, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

Matthew

Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 13 feb 2024
Dear Matthew, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
very helpful and friendly staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 10 feb 2024
Dear David, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Andrew

Soggiorno di 1 notte a febbraio 2024
Risposta di Priya, il giorno 10 feb 2024
Dear Andrew, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

6/10 Soddisfacente

ronnie

Viaggio di lavoro
Mi è piaciuto: Pulizia
Soggiorno di 4 notti a gennaio 2024
Risposta di Priya, il giorno 27 gen 2024
Dear Ronnie, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

6/10 Soddisfacente

Dean

Soggiorno di 1 notte a gennaio 2024
Risposta di Priya, il giorno 27 gen 2024
Dear Dean, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Jan

Soggiorno di 1 notte a gennaio 2024
Risposta di Priya, il giorno 27 gen 2024
Dear Jan, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Jacqui

Soggiorno di 3 notti a gennaio 2024
Risposta di Priya, il giorno 27 gen 2024
Dear Jacqui, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Donnamarie

Soggiorno di 1 notte a gennaio 2024
Risposta di Priya, il giorno 21 gen 2024
Dear Donnamarie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Ade

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely night stay
It was amazing. Friendly staff and lovely breakfast.
Soggiorno di 1 notte a gennaio 2024
Risposta di Priya, il giorno 11 gen 2024
Dear Ade, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Buono

Christina

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023
Risposta di Priya, il giorno 11 gen 2024
Dear Christina, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Gaurav

Soggiorno di 1 notte a gennaio 2024
Risposta di Priya, il giorno 11 gen 2024
Dear Gaurav, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Buono

Sean

Soggiorno di 3 notti a gennaio 2024
Risposta di Priya, il giorno 11 gen 2024
Dear Sean, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Richard

Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 11 gen 2024
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

KICHUL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Priya, il giorno 11 gen 2024
Dear Kichul, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Buono

Julie

Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Julie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Thapelo Benjamin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Mr Thapelo, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All Great !
Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

4/10 Scarso

Charles

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Charles, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Michael

Soggiorno di 4 notti a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Michael, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Buono

Ben

Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Ben, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

4/10 Scarso

Nancy

Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Nancy, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 Eccellente

Jackie

Soggiorno di 1 notte a dicembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Jackie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 Buono

Daniel

Soggiorno di 2 notti a novembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Daniel, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

6/10 Soddisfacente

Sarah

Soggiorno di 1 notte a novembre 2023
Risposta di Priya, il giorno 27 dic 2023
Dear Sarah, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager