Dear Patricia, Thank you for choosing us. We are glad our hotel's location was convenient for you, and our staff made your check-in smooth. However, we understand your disappointment and sincerely apologize for the cleanliness issues you encountered during your stay. We want you to know that providing a clean and comfortable environment is our top priority, and we are sorry for falling short of your expectations. Please be assured that we take your comments very seriously and will address them with our housekeeping team to ensure significant improvements are made. We truly appreciate you bringing this to our attention. Thank you again for your feedback; we appreciate your business! Sincerely,Hotel Management

Dear Margaret, We appreciate your feedback regarding your recent stay. We are glad that some aspects, like the functionality of the fridge and TV, met your expectations. However, we apologize for the cleanliness issues you encountered and the less-than-ideal interactions with our cleaning staff. Rest assured, your concerns will be addressed promptly to ensure a more pleasant experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for the review. We sincerely apologize for the malfunctioning smoke detector and the cleanliness of the blow dryer. This falls below our standards of cleanliness and safety. We take your feedback seriously and have taken immediate action to address these issues with our housekeeping and maintenance teams. Your comfort and satisfaction are our top priorities, and we regret any inconvenience this may have caused. We hope you will allow us the opportunity to make it up to you in the future. Safe travels!Sincerely,Hotel Management

Dear CARLOS ORLANDO, Thank you for your review. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and we're addressing the breakfast and room condition issues to enhance our service. While we're glad our team worked diligently to accommodate you, we regret the absence of our manager and will ensure better availability moving forward. Your satisfaction is paramount, and we're committed to improving. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Management

Dear Jasmine, We are delighted that you had a wonderful experience at Extended Stay America! Our top priority is your satisfaction, and we're thrilled you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back again soon.Sincerely,Hotel Management

Dear Kiara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Farari, We sincerely apologize for any disruptions during your recent visit. We understand that the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Ashante, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Rosie, Thank you for staying at our hotel. We know how important it is to keep in touch with your business partners as well as family and friends. Therefore, we sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We are also sorry for the inconvenience you had regarding the amenities. We will follow up with this to ensure there are no remaining issues, and we appreciate you bringing this to our attention. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Sincerely,Hotel Management

Dear Anthony, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Sierra helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely, Hotel Management

Dear Jeanie, Thank you for reviewing your stay. We apologize for any concerns or miscommunication that kept your stay from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Jeanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Mary, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely, Hotel Management

Dear Nada, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Guest, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear James, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management

Dear Adrian, Thank you so much for your kind words about Extended Stay America. We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Eric, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear John, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Chicago.Sincerely,Hotel Management

Dear Linda, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks about updating the rooms are shared with our Brand Leaders for quick action. Considering our comfortable beds and rooms, please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Heather, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had during your stay. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management

Dear Kaylyn, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Anthony, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad everything went well with your check-in and check-out and that you thoroughly enjoyed your stay. Our goal is to provide an exceptional experience for our guests, and we’re glad you were satisfied with our excellent service and convenient location. It was a pleasure hosting you, and we hope to see you again soon. Sincerely,Hotel Management

Dear Erica, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of pests, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team could not address your issues promptly. Please be assured we will share your feedback with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Katsha, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Aziz, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Guest, We apologize for the cleanliness issue with the toilet and the inconvenience caused by the non-functional remote control. We will address these concerns with our housekeeping and maintenance teams to ensure a higher standard of cleanliness and better response to guest requests. We understand your frustration and hope you'll consider giving us another opportunity to provide you with a more satisfactory stay in the future. Sincerely,Hotel Management

Dear Sean, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Ernest, Thank you for your review. We apologize for not meeting your expectations regarding your suite's cleanliness and difficulties with the AC unit. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management