Materassi a doppio strato, una scrivania, tende oscuranti

Recensioni per Fairfield Inn & Suites Chicago Downtown / Magnificent Mile

2.5 out of 5

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 581 su 1002 recensioni" "
Valutazione di 8 - Buono. 252 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 96 su 1002 recensioni" "
Valutazione di 4 - Scarso. 39 su 1002 recensioni" "
Valutazione di 2 - Terribile. 34 su 1002 recensioni" "

9,0/10

Pulizia

9,2/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Raymundo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente para estar en el centro de la acción sin pagar los exhorbitantes precios de los hoteles cercanos al riverwalk. Gran atención desde el mostrador, el encargado del valet, la gente del buffet... eso si, tienes que soportar las sirenas a todas horas ya que hay un hospital cercano así como la estación de bomberos. Quedan cerca prácticamente todas las atracciones, el Millenium Bean así como Giordano's queda a 18 minutos caminando, ampliamente recomendable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Viviana Torres, il giorno 1 mag 2024
¡Gracias por tomarse el tiempo para brindarnos una reseña y comentario sobre su tiempo con nosotros! Nos alegra saber que haya disfrutado de su experiencia aquí. Compartiré sus comentarios con todos nuestros asociados para mantenerlos motivados y brindar un servicio de primer nivel. Gracias nuevamente por su alta calificación. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a la zona!

8/10 Buono

Ahmed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was perfect except for a very noisy utility behind my room! There was a chiller I believe! I wish they have warned me first, Everything else was good 👍
Soggiorno di 2 notti ad aprile 2024
Risposta di Viviana Torres, il giorno 30 apr 2024
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us by equipment located outside your guest room. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area!

10/10 Eccellente

Virginie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient walkable distance to many attractions.
Soggiorno di 2 notti ad aprile 2024
Risposta di Gus, il giorno 28 apr 2024
Thank you for staying with us we are glad you enjoyed your stay.

10/10 Eccellente

Marcia Regina

Good breakfast included, great localization in the downtown. My family liked to stay there, and for the next visit, we will choose the same hotel
Soggiorno di 3 notti ad aprile 2024
Risposta di Viviana Torres, il giorno 27 apr 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and we look forward to seeing you again soon!

10/10 Eccellente

Jiwon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Viviana Torres, il giorno 23 apr 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

6/10 Soddisfacente

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Slightly cheaper than nearby hotels, but not on par with them
Soggiorno di 1 notte ad aprile 2024
Risposta di Viviana Torres, il giorno 23 apr 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.

10/10 Eccellente

BECKY

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fabulous stay. Room was slightly small, but to be expected in the heart of the city.
Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 23 apr 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us, overall. We hope to see you again whenever your travels bring you back to the area

10/10 Eccellente

Debra, Metamora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kind, welcoming staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Viviana Torres, il giorno 17 apr 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We appreciate your feedback on our team and will be sure to share this with them to keep them motivated in providing the best service possible for all of our guests. We hope to see you again whenever your travels bring you back to our area!

10/10 Eccellente

Yin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
close to everything
Soggiorno di 1 notte ad aprile 2024
Risposta di Viviana Torres, il giorno 16 apr 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

Tara

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location near shopping, dining, tours and the pier. Amazing breakfast each morning and very helpful and friendly staff.
Soggiorno di 3 notti ad aprile 2024
Risposta di Viviana Torres, il giorno 16 apr 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and hope to see you again soon!

10/10 Eccellente

susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Gus, il giorno 14 apr 2024
Thank you for staying with us we are glad you enjoyed your stay.

10/10 Eccellente

britanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly and the room was clean and comfortable
Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 10 apr 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

Melissa

Viaggio di gruppo
Great location, awesome staff and very clean hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Viviana Torres, il giorno 10 apr 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

6/10 Soddisfacente

Florencia

Viaggio con famiglia e bambini piccoli
The view of the room was very depressing
Soggiorno di 2 notti a marzo 2024
Risposta di Viviana Torres, il giorno 5 apr 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Unfortunately, being one of the shortest buildings in our immediate area, we do not offer any rooms with a view. We appreciate you choosing us for your travels with so many other options in the area. Thank you again for your time and your comments.

6/10 Soddisfacente

walter

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Need some updates and repairs
Soggiorno di 2 notti a marzo 2024
Risposta di Viviana Torres, il giorno 5 apr 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.

10/10 Eccellente

Neei

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only one thing was that I did not like was they are charging for parking separately
Soggiorno di 1 notte a marzo 2024
Risposta di Viviana Torres, il giorno 5 apr 2024
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. Due to being downtown and not having parking onsite, we do our best to offer a competitive parking options through a partnership with a nearby parking garage. We greatly appreciate you providing us with feedback and we hope to see you again in the future.

10/10 Eccellente

Teresa

Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 2 apr 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

Maher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Viviana Torres, il giorno 2 apr 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to see that our location fit your needs! We hope to see you again soon.

10/10 Eccellente

Arlene

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good
Soggiorno di 2 notti a marzo 2024
Risposta di Gus, il giorno 29 mar 2024
Thank you for staying with us . We are glad you enjoyed your stay.

10/10 Eccellente

Erin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One thing for sure, the property is dated and definitely needs a few touch ups. That being said, everything else was perfect. We loved the staff, the breakfasts, the location and everything in between. We definitely would come back here
Soggiorno di 2 notti a marzo 2024
Risposta di Viviana Torres, il giorno 27 mar 2024
Thank you for taking the time to provide us with a review of your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team to make sure we are properly maintaining our guest rooms and public areas. We greatly appreciate your time and your kind feedback about our team. We hope you choose to stay with us again in the future.

10/10 Eccellente

Gerson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Viviana Torres, il giorno 19 mar 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My favorite hotel when I visit Chicago!
Soggiorno di 2 notti a marzo 2024
Risposta di Viviana Torres, il giorno 19 mar 2024
Thank you for taking the time to provide us with your feedback! We're so happy to hear that we continue to be your go-to hotel in the area as we know there are plenty of options to choose from. Our team is dedicated to providing a welcoming and comfortable environment for all of our guests. I will be sharing your feedback with them to help keep them motivated. We look forward to having you back again soon!

6/10 Soddisfacente

Lakshminarayanan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The sofa bed was very bad and not usable as it was bent and was not possible to sleep. Even the king bed was making noise even for a small movement. AC was making continuous noise throughout the night. No exhaust in bathroom. The only positive things was the staff were good. Otherwise not worth staying at this property. Not a good Marriott Bonvoy stay 😤
Soggiorno di 1 notte a marzo 2024
Risposta di Viviana Torres, il giorno 9 mar 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy a peaceful and comfortable stay while you were here. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our Chief Engineer so that the Engineering team can inspect, repair and replace everything as necessary. We greatly appreciate your time and your feedback so that we can ensure this is an isolated incident.

10/10 Eccellente

Bridget

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean and comfortably in a great location to everything within walking distance.
Soggiorno di 3 notti a dicembre 2023
Risposta di Gus, il giorno 3 mar 2024
Its great to hear that you enjoyed your stay with us. We are glad you did.

10/10 Eccellente

Sonya M

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tons of dining options!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Gus, il giorno 1 mar 2024
We are glad you enjoyed your stay with us and our various dinning options around the hotel.

6/10 Soddisfacente

Hristo

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No microwave in the room. Valet was not very good - told me to go get my car myself... Kind of outdated and room had a old cracked building wall as a view.
Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 29 feb 2024
Thank you for taking the time to provide us with a review of your time with us. I am disheartened to hear about the issues you had with valet. If you are willing to provide me with more information regarding the day and time that this incident occurred, I would greatly appreciate your assistance. With that information, I can identify the correct associate in order to report their behavior to their manager at the valet company. I also apologize that our guestroom did not accommodate your needs. If you choose to stay with us again in the future, we do have microwaves available for guest use in the 2nd floor breakfast area from 6:00 AM - 10:00 PM as well as additional microwaves accessible 24 hours a day in our lobby. Unfortunately, we don't have any guestrooms with views due to our location and the height of our building in comparison to the buildings around us. We appreciate you choosing to stay with us over all of the other hotels in the area and sincerely apologize for the less than stellar experience you had. Thank you for your time and for your feedback.

10/10 Eccellente

Breanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 27 feb 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

Vanessa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was amazing!! The free breakfast was super good with a good variety. I think the best part of the hotel was the staff, they were all over the top nice and not fake nice they were just all great people!! Definitely staying here again next time I come to Chicago
Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 27 feb 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

10/10 Eccellente

Oscar

Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 21 mar 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.

8/10 Buono

Diane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was wonderful. They were polite, helpful and very personable.
Soggiorno di 2 notti a febbraio 2024
Risposta di Viviana Torres, il giorno 27 feb 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

4/10 Scarso

Tara

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The staff was amazing at check in and cleaning staff was very friendly. We were surprised to find used bars of soap left to wash our hands only. However, we had an emergency leading to my wife hospitalization and we left over 24hours early and they wouldn’t do anything for us. Even a small partial credit or discount. Nothing. Big businesses should support the people who support them.
Soggiorno di 4 notti a febbraio 2024
Risposta di Viviana Torres, il giorno 23 feb 2024
Thank you for taking the time to provide us with feedback about your recent stay. I sincerely apologize for the cleanliness issue you experienced. Our Housekeeping leadership and I will be conducting a one-on-one with the team member that cleaned your room ahead of your arrival and have already shared your feedback with the team members who are here this morning. With regard to your early departure, your reservation was prepaid directly to Expedia. While we did make the adjustment to the reservation on our end and are only charging Expedia for 3 nights, we have no ability to refund you since we did not charge you. You will have to contact Expedia directly to have the 4th night refunded. They will contact us and be able to verify that we've only charged them for 3 nights and will then process your refund on their end from the payment you paid to them prior to your arrival. If you have any questions about this, please feel free to reach out.

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Highly recommend this hotel for a stay in Chicago. Extremely clean. Friendly staff. Reasonably priced. Great location.
Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 20 feb 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

Amol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a febbraio 2024
Risposta di Gus, il giorno 16 feb 2024
Thank you for staying with us we are glad you enjoyed your stay

6/10 Soddisfacente

Joyce

Mi è piaciuto: Pulizia
No room service, front desk at check out was busy singing, coffee pot in room did not work and refrigerator in room made noise most of the night. I can say that breakfast was very stocked and the lady there was very helpful. A gentleman did offer to help with bags. I am not sure if he was a bell person I don’t remember seeing a name badge.
Soggiorno di 1 notte a febbraio 2024
Risposta di Viviana Torres, il giorno 13 feb 2024
Thank you for taking the time to provide us with a review of your recent stay. I sincerely apologize that our front desk staff was not attentive. All of our guests should be receiving a warm welcome each time they enter the lobby and this is something we will be speaking with our team about. I will be sharing your feedback about the coffee maker and the refrigerator in your guestroom with our Housekeeping and Engineering leadership so that those items can be repaired or replaced. We appreciate your kind words about our breakfast attendant and will be sure to pass that feedback along to her directly. If you have anything additional you'd like to share, please do not hesitate to contact us. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.

10/10 Eccellente

jose

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente su limpieza y comodidad
Soggiorno di 5 notti a febbraio 2024
Risposta di Viviana Torres, il giorno 14 feb 2024
¡Gracias por tomarse el tiempo para brindarnos los detalles de su reciente tiempo con nosotros! Nos alegra ver que haya disfrutado su tiempo con nosotros. Compartiré sus comentarios con nuestros asociados para ayudarlos a mantenerse motivados a crear una experiencia excepcional a todos nuestros huéspedes. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a Chicago!

8/10 Buono

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Gus, il giorno 28 gen 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Viviana Torres, il giorno 23 gen 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

Gavin

Soggiorno di 1 notte a gennaio 2024
Risposta di Viviana Torres, il giorno 23 gen 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

8/10 Buono

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Incidental charge was unexpected.
Soggiorno di 1 notte a gennaio 2024
Risposta di Viviana Torres, il giorno 20 gen 2024
Thank you for taking the time to leave us a review. I sincerely apologize that the incidental hold wasn't verbally mentioned to you. While we do have a sign at the front desk explaining this authorization, it is best practice for us to mention it directly to each guest when we ask for them to insert their card at check in. I will be sure to bring this up with our front desk associates during our upcoming meeting. If you have any additional information you'd like to share with us about how we could have improved your experience, please don't hesitate to reach out. We hope to have the opportunity to host you again the next time your travels bring you to the Chicagoland area!

6/10 Soddisfacente

Chad

Soggiorno di 1 notte a gennaio 2024
Risposta di Viviana Torres, il giorno 16 gen 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Your valuable feedback helps identify areas of opportunity for us to improve each guest’s experience and I will be passing your feedback along to our above property leadership for review. If you have anything additional you'd like to share, please do not hesitate to reach out to us. Our team here is committed to learning and growing from all of our guests and their comments. Thank you again for your time. We hope to see you again whenever your travels bring you back to the Chicagoland area!

10/10 Eccellente

nivia, Dekalb

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property is clean and a good location downtown
Soggiorno di 2 notti a dicembre 2023
Risposta di Viviana Torres, il giorno 16 gen 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

8/10 Buono

MARC

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Viviana Torres, il giorno 9 gen 2024
We appreciate your time and thank you for leaving us a review! If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area. Thank you for being our guest!

10/10 Eccellente

TATIANA

Soggiorno di 3 notti a gennaio 2024
Risposta di Viviana Torres, il giorno 9 gen 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Eccellente

william

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
Soggiorno di 2 notti a dicembre 2023
Risposta di Viviana Torres, il giorno 3 gen 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.

6/10 Soddisfacente

Logan

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My fiancé had surgery at Northwestern next door. This hotel was extremely convenient and affordable. It was a very short walk to the hospital and I appreciated that. However, I would recommend requesting a room that does not face the alley. I have never heard such a noisy alley in any of my travels. The trucks and garbage pick up was nonstop. It was incredibly loud, and even happened at 10pm, 4am, etc. I'm sure the other rooms are nice and provide a better experience.
Soggiorno di 2 notti a dicembre 2023
Risposta di Viviana Torres, il giorno 3 gen 2024
Thank you for your time and for your comments about your recent experience with us. I sincerely apologize that your rest was interrupted by trucks in the alley at all hours of the day & night. We hope that our guests are able to have a peaceful and relaxing stay while they are here and I am so sorry that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area and that your fiancé is feeling better.

8/10 Buono

Edward

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Viviana Torres, il giorno 2 feb 2024
We appreciate your time and thank you for leaving us a review. If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area.

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stay at this hotel when I come to Chicago because of the convenient location, safe area, and great condition of the hotel itself.
Soggiorno di 2 notti a dicembre 2023
Risposta di Viviana Torres, il giorno 3 gen 2024
Thank you for taking the time to provide with such high ratings! I am delighted to see that you've had multiple positive experiences with us and that we are your go-to hotel in the area. Our team works hard to ensure that every guest has a memorable stay with us. I will happily share your feedback with the rest of the team. We have been in contact with company that repairs our gym equipment, but unfortunately, they are still awaiting the parts they need to get the machine back up & running. I hope this will be resolved before your next visit. We look forward to hosting you again soon!

10/10 Eccellente

Dashai

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was my first time staying at this hotel in Chicago and I would like to say that the rooms were quite spacious, and the location is between Michigan Avenue and the Navy pier which is considered walkable depending on your preference. The only issue is that a Hotel is next to the Emergency department if you’re a light sleeper you will hear the ambulance very frequently day in and day out at least they offer a complementary breakfast.
Soggiorno di 1 notte a dicembre 2023
Risposta di Viviana Torres, il giorno 26 dic 2023
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us by the nearby hospital. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area!

10/10 Eccellente

Benjamin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay, and it was clean. Breakfast wasn't so great.
Soggiorno di 1 notte a dicembre 2023
Risposta di Viviana Torres, il giorno 26 dic 2023
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. I'm sorry that the breakfast offerings didn't meet your needs. If you have any additional feedback you'd like to share, please feel free to contact me directly. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.

10/10 Eccellente

Erwinilo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Viviana Torres, il giorno 22 dic 2023
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!