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Recensioni per The Chicago Hotel Collection - Millennium Park

2 out of 5
The Chicago Hotel Collection - Millennium Park
55 E Washington St., Chicago, IL

Recensioni

5,2
Valutazione di 10 - Eccellente. 18 su 112 recensioni" "
Valutazione di 8 - Buono. 18 su 112 recensioni" "
Valutazione di 6 - Soddisfacente. 22 su 112 recensioni" "
Valutazione di 4 - Scarso. 9 su 112 recensioni" "
Valutazione di 2 - Terribile. 45 su 112 recensioni" "

7,0/10

Pulizia

8,0/10

Personale e servizio

4,8/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

Recensioni

10/10 Eccellente

VHugoC

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good

2/10 Terribile

Christine

Stranded in Chicago
I received emails, confirmations to a hotel that had closed 3 months prior! No one answered the phone, unable to leave vm. Horrible! Don’t ever book there. They left us stranded in Chicago.
Soggiorno di 1 notte a giugno 2023

2/10 Terribile

Patty

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Make sure it’s open.
I texted for the em early check in. They texted back that the hotel was closed!!! Thank goodness hotels.com helped me rebook. This was the day before my stay and if I had not texted, I would have not been notified.
Soggiorno di 1 notte a giugno 2023
Risposta di millennium , il giorno 7 giu 2023
hotel it's been close since February expedia should be the one to inform you about this

2/10 Terribile

Cory

Soggiorno di 1 notte a giugno 2023

2/10 Terribile

Stephanie

Soggiorno di 3 notti a maggio 2023

6/10 Soddisfacente

Edwin

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Rooms were filthy, floors were sticky clearly not cleaned routinely. The sheets on the bed were very dusty and dirty did not feel comfortable staying on these beds. The living room area is not as pictured it was hideous. Definitely do not recommend this stay
Soggiorno di 1 notte a febbraio 2023

4/10 Scarso

Jose L

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
El lugar estaba frio. Los baños limpios, pero tenian concreto de cuando los renovaton. Los inodoros no servian bien. El agua se salia porque la cadena de la palanca estaba muy larga. El internet pesimo. Y las televisiones sin internet de adorno.
Soggiorno di 1 notte a gennaio 2023

10/10 Eccellente

Nathaniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
The property was good location, but the scaffolding aroudn the building was little inconvenient. Overall, wonderful stay but got stuck in elevator first night.
Soggiorno di 2 notti a dicembre 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 8 gen 2023
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

10/10 Eccellente

JANICE

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The hotel suite was clean, but all the tvs had to share one device in order for them to work including remotes 😡😡, there were no cooking supplies in the kitchen area, no parking, have to call a number to speak with someone, but over all the room was clean.
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 24 dic 2022
Thank you for your feedback. At our Millennium Park location we do have cooking supplies although you would have to request these. It's stated in our site parking is no avaible but there is a under ground parking garage located on Michigan Ave. Otherwise you can use the SpotHero App to reserve a spot online. We hope we answered your questions. We hope to see you back soon.

8/10 Buono

Karin

Soggiorno di 1 notte a novembre 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 24 nov 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

6/10 Soddisfacente

Jeff

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Room was a little small for the money. Room has full kitchen but no cups, dishes, utensils at all.
Soggiorno di 1 notte a novembre 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 24 nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

Francisco Benavente

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Realmente no es un hotel, no cuenta con un servicio presencial y eso no estaba especificado al momento de la reservación, hubo problemas para hacer el check in y no había quien lo resolviera, se marcó al teléfono de servicio pero nadie contestaba y por los comentarios de otros clientes, es un problema bastante común, el cuarto estaba sucio, había ropa sucia de huéspedes anteriores y estaba empolvado, te cargan cuota de limpieza pero ni limpian. Pésima toda la experiencia, no lo recomiendo.
Soggiorno di 1 notte a novembre 2022
Risposta di The Chicago Hotel Collection , il giorno 8 nov 2022
Hola Francisco , gracias por tus comentarios , puedes porfavor comunicarte al Hotel, no veo ninguna reservacion a tu nombre en nuestro hotel, asi que nececitamos mas informacion

6/10 Soddisfacente

Angela

2/10 Terribile

Luca

Soggiorno di 1 notte a ottobre 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 3 nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Buono

Jimmy

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Mixed review~
Check in had a hiccup. Tried to check in and the kiosk was out of room keys. Then tried to use a different kiosk and the kiosk informed us that our room was not ready. Then we had to call the support line and took them about 10 minutes to figure it out. The location is great and it was easy to walk to all of the attractions we wanted. The room was clean but our biggest problem is that the sofa bed was broken, which is consistent with many other reviews. I just thought it would be fixed by now. So it's really a mixed review here. I wish the check in process was smoother and the bed was fixed, but at the same time the location was great.
Soggiorno di 2 notti a ottobre 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 3 nov 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We apologize for the inconveniences you went through. We hope you give us a second chance! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Soddisfacente

Fabio

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Check-in process was very impersonal and confusing.
Soggiorno di 1 notte a ottobre 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 3 nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

Lashaun

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Hell in Chicago
The beds was dirty and the service was bad when we got in there was a 45 minute wait for the room key not because of the line but because of the maci
Soggiorno di 2 notti a ottobre 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 3 nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a ottobre 2022
Risposta di The Chicago Hotel Collection Millennium Park , il giorno 18 ott 2022
Thank you for y our feedback

8/10 Buono

Erik

Soggiorno di 4 notti a ottobre 2022
Risposta di Mike, il giorno 18 ott 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a ottobre 2022
Risposta di Mike, il giorno 18 ott 2022
We are sorry your experience was not good. Please contact me directly so we can address what you experienced.

8/10 Buono

Kimberlee

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great location
I was nervous based on past reviews but I found our room clean and well appointed except there were no pots, pans , glassware. You could hear noise from outside, but you are in a major city.
Soggiorno di 3 notti a ottobre 2022
Risposta di Mike, il giorno 18 ott 2022
Thank you for the great review! We will address your comments on the kitchen ware items.

2/10 Terribile

Lee

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
If you like virtual check-in's and lack of support, this is your place. If you don't care about privacy shades when your room faces about a 100 other rooms, then you are home. If you prefer non-room darkening shades, you will love this place. Also, if you think that you are getting the rooms shown in the pictures, you won't. I am super disappointed by this place and how overly priced it was. In addition, I was given a price through Expedia and Chicago Hotel Collection Millennium Park overcharged me by over $200. If you choose to stay here, I wish you the best. I will NEVER stay here again.
Soggiorno di 1 notte a ottobre 2022
Risposta di Michael, il giorno 18 ott 2022
I apologize for your experience at our property. Did you speak with someone during your stay to let them know how you felt? We would like a chance to make things right. Please don't hesitate to call me.

6/10 Soddisfacente

Danielle

Soggiorno di 1 notte a settembre 2022

2/10 Terribile

Kiley

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Absolutely worst hotel experience I’ve had. Room did not have AC. Made multiple attempts to get ahold of someone at the property in order to get it fixed but still noone ever came. It was summer in chicago and the temperature in the room for 2 days read 78 degrees
Soggiorno di 2 notti a settembre 2022
Risposta di Michael, il giorno 18 ott 2022
We would like a chance to make this up to you! Pkease feel free to call me.

8/10 Buono

Tanya

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I was nervous to book this property after reading the reviews, envisioning being stranded in the lobby with some weird check-in process and no room. As it turns out, check in could not have been easier. I simply entered my 4-digit confirmation code, sent to me by the hotel, and our keys were quickly printed. I did complete the online check-in ahead of time, which also sped things up. The room itself was spacious and clean. We had two bedrooms, two bathrooms, and the pullout couch in the living room, which was perfect for our group. Two downfalls - there was minimal bedding provided for the pullout couch (just a comforter) and I had made the reservation for 6 so clearly we needed the bedding. Luckily we had two sleeping bags in the car. There were also only 4 bath towels provided. The other thing to be aware of is that this is in a very noisy location with apparently zero sound-proofing in this old building. Loud trains and sirens were a constant all night long. But the bed was comfortable, the location to easily walk to Millenium Park and restaurants/shops was absolutely perfect. We were very close to the Green line to take the train to a White Sox game, and found a public parking ramp close by. Despite the couple of drawbacks, the location and space made it a place I would stay again. Just bring earplugs ;)
Soggiorno di 1 notte a settembre 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 9 set 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Eccellente

Ashley

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The studio was so cute! Grocery store was a street behind not far all! It was nice and quiet stay. The view we had was so beautiful.
Soggiorno di 1 notte ad agosto 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 1 set 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Soddisfacente

Carol

Soggiorno di 1 notte ad agosto 2022

2/10 Terribile

Tarah

Soggiorno di 1 notte ad agosto 2022

6/10 Soddisfacente

gabriela

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 12 ago 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

Kennedy

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2022

8/10 Buono

Imelda

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2022

2/10 Terribile

Dorsey

Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 9 ago 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Soddisfacente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Awful parking and customer service, but good room.
We drove around for 30 minutes trying to find parking. We got there 5 hours after check in and the room still wasn’t ready. I finally called a customer service representative and she made a recommendation about parking after I had already paid $50 for overnight street parking. I asked her why the company didn’t recommend the parking solution that she dis up front. She explained that the parking was managed by another company. Then, I explained that her recommendation would have been helpful to know before we got into the city so that we could have researched options available. She became very rude and hung up on me. When we got into the hotel room the door wouldn’t register the key card with a light to identify if it was active or not and then it wouldn’t lock. Also, the light switches in the entry way wouldn’t work. We had to stumble through the dark room looking for a lamp with our cell phone flashlights.
Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park, il giorno 3 nov 2022
Thank you for your feedback. We apologizes for the inconveniences. We would like to inform you at this location Millennium Park there is NO PARKING. Please feel free to contact us to resolve any issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Eccellente

Tiffany

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Thank you for a great stay!
My friends and I came to celebrate my best friend’s bachelorette weekend. I want to thank the staff and especially cleaning staff that were professional and friendly. We encountered zero problems and really enjoyed the location.
Soggiorno di 2 notti a luglio 2022
Risposta di The Millennium Park , il giorno 26 lug 2022
Thank you for your feedback we are so glad you enjoyed your stay with us

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
No cookware
The stay was okay, but I don’t understand why have a full kitchen without any utensils or cook ware. That was the whole reason I picked that hotel was for the full kitchen. The mattress was very firm
Soggiorno di 3 notti a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 9 ago 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

Ivan

Non mi è piaciuto: Pulizia e servizi
Soggiorno di 1 notte a luglio 2022

2/10 Terribile

Grace

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Only good thing is the location. Don't book with this place such a hassle to deal with this company. You have to pay an additional amenity fee. This is not optional. It was also not stated before we checked in. And then when you want to use the amenity of checking in early, there is no staff around to help you do so. I emailed the company many times but no one ever responded. I was able to secure a late check out thanks to texting the number that was displayed by the digital check in stand. Check in requires the use of an app. So you have to download an app. You also need wifi to check in so if you are international and don't have a phone plan, good luck. There is no reception desk or staff. No place to leave baggage if you arrive early or want to leave late. The person across the hall had a loud party going on till late and kept us awake. Pay the extra money to stay at a real hotel... it ended up being the same cost as others around due to the amenity fee.
Soggiorno di 2 notti a luglio 2022

10/10 Eccellente

Ivan

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice
Soggiorno di 3 notti a luglio 2022

2/10 Terribile

Claire

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Door - deadbolt or latch - did not lock for 2 days
Door - deadbolt or latch - did not lock for 2 days!
Soggiorno di 7 notti a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 23 lug 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Soddisfacente

Ronald

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 23 lug 2022
Thank you for your feedback. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

Tiffany

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
False advertising, no front desk service and hard to get contact over the phone
Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 23 lug 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

Mark

Non mi è piaciuto: Pulizia e comfort della camera
Worst place ive stayed at, i had a guest i had to make leave , after he left he did something to building and i was charged and also building security came in my room and took my stuff out of room .
Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 23 lug 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Eccellente

ana

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Me gusto bien limpio
Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 23 lug 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

4/10 Scarso

Jesus

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Room wasn't clean beds stinks
Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 23 lug 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

David

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Incredibly unclean room and unhelpful staff
Soggiorno di 2 notti a luglio 2022

8/10 Buono

Aweis

Soggiorno di 2 notti a giugno 2022

6/10 Soddisfacente

Lina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The location of the property is perfect, I did not like that it was almost 6pm and it said that the room was not ready and that I should contact customer service by phone or message. I spent several minutes trying to communicate and there were other people waiting to communicate as well. After several attempts we were able to communicate. Too bad I saw many people waiting at the reception trying to communicate. They should clarify that there is no reception at the hotel and everything is done by phone.
Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 7 lug 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Buono

Regina

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 1 notte a luglio 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 7 lug 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Eccellente

Brook

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a giugno 2022
Risposta di The Chicago Hotel Collection - Millennium Park , il giorno 7 lug 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terribile

Ashley

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
WORST HOTEL ON THE PLANET! DO NOT STAY HERE!!!!!!!!! IT'S SO SKETCHY AND SUCH A JOKE AND THERE IS NO ONE THERE EVEN TO CHECK YOU IN!
Soggiorno di 2 notti a giugno 2022
Risposta di Millennium Park, il giorno 1 lug 2022
Hello Ashley , thank you for your feedback, We are a remotely hotel , but at the same time we have our costume ready to assist , please give us a call to the hotel and provide more info about your stay , I Don't' see any booking under your name