Dear Roch,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with.We understand that your overall experience fell far below your expectations, and we are committed to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, stains and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Karla. The staff and I at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH appreciate your 4/5 score. However, you indicated that the upkeep of our hotel, the comfortability of the pillow, and the other issue mentioned dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. Cecil, I am happy to read your comments about your nice and comfortable room, and our very nice staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Cecil, and can't wait to see you back at Red Roof soon, where we can continue to offer you a comfortable stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Levlin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. An unclean room, dirty linens, along with the other highlighted issues; isn't the level of service that Red Roof stands for. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Tabatha, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the properties were not up to your standards. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience in being right off the interstate. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Elizabeth, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience was less than ideal due to any hinderance faced. In the future, please post additional comments so we can know where we went wrong and what to improve on. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Levlin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Amy,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of our location, the sheets not being to your liking and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Kevin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. We are disappointed to see your 2/5 score and to know that this is the impression you left with of our hotel. This is not usually an experience our guests have with us. Thank you for making us aware of your concerns regarding the comfortability of your room and issues with the heater. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. I'm disappointed to see that your stay was less than ideal. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Jeffrey,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

Hi Lee,Thank you for taking the time to write a review of your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

Hello Marsha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Timothy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Thank you, Luis, for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Angel, Thank you for taking the time to tell us about your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the property and the leaking pipes as you described. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I have shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Hi Danielle,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Querida Danna,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn Cincinnati Northeast - Blue Ash. Permítame extenderle mis más sinceras disculpas por el encuentro que tuvo con el personal. Con respecto a su disputa de facturación, no dude en comunicarse directamente con la recepción o con su fuente de reservas.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,Tianna Red Roof Management RediResponse Specialist

Dear Laura, I appreciate you sharing your feedback following your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. It's great to read that you were pleased with the hospitality of our staff. However, I sincerely apologize for the uncleanliness of the room, the shower situation and the other highlighted concerns that hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Jane,Thank you for taking the time to tell us about your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies that you did not get the room type you reserved, the cleanliness did not meet your expectations and the broken shower which hindered your stay. I have shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Hello Aj,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Adolfo,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Hope,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am glad that we earned your 5/5 score. However, you mentioned that staff just go into your room at 8 am. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Alexis,Your review of the Red Roof Inn Cincinnati Northeast - Blue Ash was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. Red Roof would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

Hello Patricia, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding the uncleanliness of your room and bed are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Dear Chugyin, Thank you for leaving a review of your stay with us. We are disappointed that your stay was less than satisfactory due to the issues you described regarding stains in the room, lights not being to your liking and no plastic cup. This is not the experience our guests usually have with us and for that we apologize. We appreciate you bringing this to our attention however, as we strive to continuously improve the quality of our services. Thank you for choosing RedRoof. We hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Hi Jesse,Thank you for sharing your feedback with us. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash was saddened to see your 1/5 score. You indicated that the listed insect and the poor interactions with staff hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Thank you again for sharing with us and we wish you all the best in your future endeavors.Regards,XaoRediResponse Specialist

Dear Clarinda, Thank you for your feedback following your experience with us at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. In response to any hindrances highlighted we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. Feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Hello Valued Guest, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. It's great to hear that you were pleased with the cleanliness and the hospitality of our staff. However, I am sorry that the lighting situation hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

Dear Eric, Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score following your recent stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. It was great to hear that you had a good time while with us and was pleased with our clean rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tianna RediResponse Specialist

Thank you for taking a moment to leave a review, Nichole. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash were disappointed to see your 6/10 score following your stay. In order to understand what prompted your score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

Hi Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. You indicated that you found our hotel to be old and worm, please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

The team at our Red Roof Inn Cincinnati Northeast - Blue Ash would like to thank you for sharing your feedback with us, Werner. We were elated to read that we accomplished our goal to provide you with a great stay. It delighted our staff to know that everything was to your satisfaction and that your room was quiet.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

Dear Juan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I are disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

Querido Carlos,Gracias por tomarse el tiempo para contarnos sobre su experiencia en RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. Lamento que su experiencia no cumpliera con sus expectativas, lo que provocó su puntaje de 1/5 después de su estadía. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y asegurarnos de que se sienta cómodo.En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,Kamaria RediResponse Specialist

Hello Nancy, Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score following your recent stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. I'm so glad we earned your 5/5 score. Please accept our sincerest apologies for the broken door knob, I have shared your feedback with management to ensure that your concerns are addressed.Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tianna RediResponse Specialist

Hello Danny,Thank you for taking the time to leave your feedback regarding your recent visit at the Red Roof Inn Cincinnati Northeast - Blue Ash. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lights as they did not work, the possible mold you described and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieved that with you.To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. We’re sorry to hear your last stay was less than ideal. We’d love if you considered giving us another change to win back your trust on your next stay.Sincerely,TiannaRediResponse Specialist

Dear Matloob,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash are happy to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,TiannaRediresponse Specialist

Hello Luis,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

Hello Alexander,Your review of the Red Roof Inn Cincinnati Northeast - Blue Ash was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

Hello Khalif, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

Dear Tammy,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and an unpleasant odor in the room among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management