Dear Silvia, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant, and your kind words noting our clean and spacious suite are much appreciated. However, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you to Cleveland.Sincerely,Hotel Management

Dear Dashiki, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced and hope your stay was enjoyable. Regarding our breakfast, we will consider your suggestions for additional options, as guest satisfaction is our utmost priority. Your comments are valuable to us, and we will consider them as we strive to enhance our offerings. We hope to provide you with an improved experience during your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Raphael, Thank you for staying at Extended Stay America and for posting your kind review. It's great to read that you enjoyed our clean accommodations. Regarding Housekeeping services, we provide this service to guests who stay eight or more nights; however, this is always available upon request for an additional fee. We apologize if this policy was not communicated to you appropriately. We will address this with our team to prevent such communication lapses from repeating. It was a pleasure hosting you, and we hope to welcome you back soon for an even more satisfying experience.Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Veronica, Thank you for your feedback! We're pleased to hear you found the hotel room decent and our staff courteous during your stay. We apologize for any inconvenience regarding the limited breakfast options, the absence of a coffee pot and microwave in the room, and the delay in towel availability. Your comments are valuable; we will use them to improve our services. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future!Sincerely,Hotel Management

Dear Sergio, Thank you for choosing Extended Stay America. We are pleased to have you as our guest, and it is a pleasure to see that you found our kitchenette feature and dishware convenient. Our team strives to ensure a seamless visit for every guest, so we are glad we contributed to your satisfaction. Should your travels bring you back to our area, we hope to welcome you again for another enjoyable experience.Sincerely,Hotel Management

Dear Julie, Thank you for being our guest. We apologize for any inconvenience caused by the noise. Ensuring a peaceful environment for our guests is important to us, and we will address any potential sources of disturbance. Your comfort is our priority, and we will strive to ensure you have a pleasant stay. We appreciate you bringing this to our attention.Sincerely,Hotel Management

Dear Arthur, Thank you for sharing your experience at our property. We appreciate your feedback regarding our grab-and-go breakfast. While we aim to provide a convenient option for our guests, we regret not meeting your expectations in this regard. Your comments will be shared with the relevant team for review and improvement, and we'll explore additional offerings. Your input is valued, and we're committed to enhancing our guests' experience. We hope to serve you better in the future.Sincerely,Hotel Management

Dear Rickie, Thank you for staying with us and sharing your comments. We understand the importance of providing various options to meet our guests' preferences, and we apologize for not meeting your expectations. Your input is valuable as we continually strive to enhance our services. We will consider your suggestion as we review and improve our breakfast menu. Thank you for bringing this to our attention, and we hope to have the opportunity to enhance our expectations shortly.Sincerely,Hotel Management

Dear Melanie, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and we regret that the cleanliness of the hallway areas and the performance of the air conditioner fell short of your expectations. Please accept our apologies for any disruption this may have caused your rest. Your feedback is invaluable to us, and we will address these issues promptly to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear LaRhon, Thank you for sharing your experience at our hotel. We apologize for any inconvenience you encountered during check-in and appreciate your patience. We are pleased that our team was able to resolve the situation for you. Providing excellent service is our priority, and we will certainly use your feedback to improve. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

Dear Tanjanica, Thank you for your kind words about your stay with us! We are thrilled that you found Extended Stay America clean, comfortable, and affordable. We aim to provide a pleasant and budget-friendly experience, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

Dear Michael, Thank you for your positive review of Extended Stay America! We are delighted you enjoyed our spacious rooms and found them clean and well-priced. Providing excellent value and cleanliness is essential to us, and we are glad we met your expectations. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management

Dear Gary, We're truly sorry to hear about your experience during check-in. Our team strives to provide exceptional service, and it's disheartening to learn that we fell short in this regard. Please accept our sincere apologies for any disappointment caused by the interaction with some of our staff members. Rest assured, we will address this issue internally to ensure that our associates uphold the highest standards of professionalism and courtesy at all times. We value your feedback, and we appreciate you bringing this matter to our attention. We are committed to making it up to you on a future visit, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel Management

Dear Jose, It is heartwarming to learn that you had an excellent stay with us at Extended Stay America. We loved seeing that you would return and look forward to welcoming you back for another seamless visit soon.Sincerely,Hotel Management

Dear Susan, Thank you for choosing Extended Stay America. We're delighted that your overall stay was pleasant. However, we apologize for any inconvenience caused by the lack of kitchenette items. Please note that these items are available at the front desk upon request. Your feedback is invaluable; we will improve communication regarding such amenities. We look forward to welcoming you back for an even more enjoyable stay in the future!Sincerely,Hotel Management

Dear Virginia, Thank you for choosing Extended Stay America and for your excellent review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Stacey, Thank you for staying with us and for sharing your comments. We're glad to read that you found your room clean and the facility comfortable during your stay. However, we apologize for the inconvenience with the breakfast supplies, and we will share this with our team to ensure that we address these issues moving forward. Thank you again for your review. We look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your positive experience at Extended Stay America. We're delighted you found our hotel clean and our staff very friendly! Your satisfaction is our priority, and we're committed to providing a comfortable stay for all our guests. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay at our hotel!Sincerely,Hotel Management

Dear Sichelly, Thank you for your positive feedback! We're delighted you found your stay at Extended Stay America comfortable and enjoyed the amenities provided, including the kitchen utensils. We're glad you found the beds divine. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Antoine, Thank you for taking the time to write a review. We're thrilled that you received excellent service during your stay at Extended Stay America. Our team strives to assist guests promptly and ensure a comfortable experience. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back!Sincerely,Hotel Management

Dear Rama, Thank you for being our guest. We're sorry that breakfast didn't meet your expectations. We aim to provide a satisfying dining experience for all our guests, and we appreciate your feedback, as it helps us know what we can do more to satisfy them. We are continually striving for improvement. We're committed to making your next visit a more enjoyable one.Sincerely,Hotel Management

Dear Karen, Thank you for being our guest and sharing a positive review of your recent stay. We're delighted you enjoyed your time at Extended Stay America! Your feedback regarding the pool area is noted, and we'll strive to ensure a more comfortable environment for all guests. Thank you for your kind words about our property, and we look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Management