17555 Bagley Rd, I-71 At Exit #235, Bagley Rd, Middleburg Heights, OH
Recensioni
6,8
Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 276 su 998 recensioni" "
10 - Eccellente
276
Valutazione di 8 - Buono. 252 su 998 recensioni" "
8 - Buono
252
Valutazione di 6 - Soddisfacente. 161 su 998 recensioni" "
6 - Soddisfacente
161
Valutazione di 4 - Scarso. 138 su 998 recensioni" "
4 - Scarso
138
Valutazione di 2 - Terribile. 171 su 998 recensioni" "
2 - Terribile
171
6,8/10
Pulizia
7,6/10
Personale e servizio
6,0/10
Servizi
6,6/10
Condizioni e dotazioni della struttura
6,6/10
Ecosostenibilità
Recensioni
10/10 Eccellente
marco
1 set 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo rapporto qualità prezzo
Posizionato in area strategica risulta ristrutturato nelle camere e ben pulite. Motel con locali spazioni
marco
Soggiorno di 1 notte ad agosto 2019
10/10 Eccellente
Jammae
2 mag 2024
Mi è piaciuto: Pulizia e personale e servizio
Jammae
Soggiorno di 1 notte ad aprile 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 3 mag 2024
Hello Jammae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Buono
Deborah
Viaggio con famiglia e bambini piccoli
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cerca de todo
Deborah
Soggiorno di 5 notti ad aprile 2024
Risposta di LaTunde RediResponse Specialist, il giorno 1 mag 2024
Dear Deborah,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I'm so glad we earned your 4/5 score. At Red Roof, it's rewarding to read that you were pleased with our close proximity to everything as you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 Eccellente
Denise
19 apr 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Denise
Soggiorno di 1 notte ad aprile 2024
Risposta di Kamaria RediResponse Specialist, il giorno 21 apr 2024
Hello Denise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 Eccellente
Luis
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Luis
Soggiorno di 1 notte ad aprile 2024
Risposta di Recordo, Rediresponse Specialist , il giorno 16 apr 2024
Hello Luis, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
10/10 Eccellente
Kimberly
Viaggio di lavoro
14 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I had not stayed in a very long time and I guess I was feeling nostalgic, it’s not the room or place I remember sadly tonight will be my last visit to any of the red roof inns
Kimberly
Soggiorno di 1 notte ad aprile 2024
Risposta di Carla RediResponse Specialist, il giorno 16 apr 2024
Dear Kimberly,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. I am sorry to hear that your stay fell short of your expectations as you mentioned that the room or our hotel was not as you remembered. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
6/10 Soddisfacente
Jal
Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
10 apr 2024
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio
The room wasn't available even at 5:00pm and front desk had no idea. Front desk have us keys and the room was still getting cleaned. Had to wait another 30 minutes in car for room to get ready. Room was quite musty. Not enough towels for family of 3. Room did not have microwave or mini fridge.
Overall, wouldn't stay here again.
Jal
Soggiorno di 2 notti ad aprile 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 13 apr 2024
Dear Jal,The staff and I at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS appreciates your feedback after your recent visits with us. You mentioned there was a lengthy wait at check in, towels were lacking, and the room was quite musty. In the future, should you require amenities such as a microwave or mini fridge, please feel free to explore our other room options. Please accept our sincerest apologies for any inconvenience caused. Feedback from our guest is always welcome as we move towards improving our services.Thank you again for the feedback provided, we hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
2/10 Terribile
Buddah
8 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
they r nosey all.ways tryin to.get 15 second of fame if they can get cash and dont say a word . very shallow
Buddah
Soggiorno di 1 notte a marzo 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 12 apr 2024
Dear Buddah,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry that your experience was less than ideal due to the situation mentioned. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong. At Red Roof, it is our intention to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRed Roof ManagementRediResponse Specialist
2/10 Terribile
Tyler
1 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
It’s not the best but nothing works
Tyler
Soggiorno di 1 notte a marzo 2024
Risposta di Recordo, Rediresponse Specialist, il giorno 2 apr 2024
Hello Tyler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. It's saddening to hear you were unsatisfied with your stay due to the possible faulted amenities you encountered. Red Roof aims to provide our guest with a clean and comfortable stay which is why is saddening to see that we weren't able to accomplish this with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
10/10 Eccellente
Tyler
29 mar 2024
Tyler
Soggiorno di 1 notte a marzo 2024
Risposta di Kamaria RediResponse Specialist, il giorno 21 apr 2024
Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 Eccellente
Edric
29 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Edric
Soggiorno di 2 notti a marzo 2024
Risposta di Xao RediResponse Specialist, il giorno 30 mar 2024
Thank you for sharing your perfect rating with us, Edric. Our staff at the Red Roof Inn Cleveland Airport-Middleburg Heights was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
6/10 Soddisfacente
Sharon
24 mar 2024
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
When we got our room the radiator was broken, the door lock was loose with screws easily coming out, and no microwave or mini fridge. The guy at the desk gave us another room, which was clean and had good heat. However, no microwave or fridge because we would have to pay for a premium room. Otherwise, the stay was pleasant.
Sharon
Soggiorno di 4 notti a marzo 2024
Risposta di Xao RediResponse Specialist, il giorno 26 mar 2024
Thank you for sharing your feedback with us, Sharon. The team at the Red Roof Inn Cleveland Airport-Middleburg Heights was pleased to know that you were fond of the second room's cleanliness and its good heat. However, you made mention of the faulty radiator in the first room and . As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist
10/10 Eccellente
Christine
15 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was clean
Christine
Soggiorno di 1 notte a marzo 2024
Risposta di Recordo, Rediresponse Specialist, il giorno 15 mar 2024
Dear Christine,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
10/10 Eccellente
Karen, Keisterville
13 mar 2024
Karen
Soggiorno di 1 notte a marzo 2024
Risposta di Recordo, Rediresponse Specialist, il giorno 6 apr 2024
Hello Karen, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
10/10 Eccellente
Coraliz
Viaggio di gruppo
10 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente servio y bueno lugar para hospedarse muy tranquilo
Coraliz
Soggiorno di 1 notte a marzo 2024
Risposta di Recordo, Especialista en redirección , il giorno 10 mar 2024
Hola Coraliz,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos su puntuación de 5/5 y sus comentarios sobre su reciente estadía en el Red Roof Inn Cleveland Airport-Middleburg Heights. Es fantástico saber que nuestro servicio le pareció excelente y que nuestra ubicación era lo suficientemente tranquila para un descanso tranquilo. A Red Roof siempre le gusta escuchar las experiencias positivas que tienen nuestros huéspedes en nuestros hoteles.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,recordoGestión del techo rojoEspecialista en redirección
8/10 Buono
Jose
3 mar 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Jose
Soggiorno di 1 notte a marzo 2024
Risposta di Oshane RediResponse Specialist , il giorno 4 mar 2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
6/10 Soddisfacente
Angelina
28 feb 2024
Angelina
Soggiorno di 3 notti a febbraio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 22 mar 2024
Hello Angelina,Thank you for choosing to stay at our RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
8/10 Buono
Rashad
13 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rashad
Soggiorno di 3 notti a febbraio 2024
Risposta di Oshane RediResponse Specialist , il giorno 14 feb 2024
Hello Rashad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Buono
kenneth
Viaggio di lavoro
30 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall trouble free experience.
kenneth
Soggiorno di 1 notte a gennaio 2024
Risposta di Olivia RediResponse Specialist , il giorno 1 feb 2024
Hello Kenneth, Thank you for telling us about your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights. I am glad you found your experience to be trouble free. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
10/10 Eccellente
Levi
Viaggio di gruppo
22 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Levi
Soggiorno di 1 notte a gennaio 2024
10/10 Eccellente
Bettina L
Viaggio di coppia
16 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bettina L
Soggiorno di 1 notte a gennaio 2024
Risposta di Antonio,RediResponse Specialist, il giorno 17 gen 2024
Hello Bettina L, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
6/10 Soddisfacente
Amy
Viaggio di coppia
14 gen 2024
Mi è piaciuto: Personale e servizio
Close to airport
Amy
Soggiorno di 1 notte a gennaio 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 21 gen 2024
Thank you for taking a moment to leave a review, Amy. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights appreciate your 3/5 score following your stay. I am happy that our close proximity to the airport pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 Eccellente
Kristi
10 gen 2024
Kristi
Soggiorno di 1 notte a dicembre 2023
Risposta di Chirell RediResponse Specialist, il giorno 12 gen 2024
Dear Kristi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
2/10 Terribile
Jennifer
9 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lack of communication
What is there to say i needed to change my arrival date by 1 day and can't get ahold of anyone. I've tried since 1/6/24
Multiple times a day. Now i have no room to go to for my flight that was postponed by a day.
Jennifer
Soggiorno di 1 notte a gennaio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 11 gen 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience due to the unanswered calls as you described. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist
4/10 Scarso
Viaggiatore verificato
Viaggio di gruppo
28 dic 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e comfort della camera
Stay
The location was fine. The room could’ve been a lot cleaner- in particular the bathroom.
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2023
Risposta di Chirell RediResponse Specialist, il giorno 29 dic 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist
10/10 Eccellente
Kristin
28 dic 2023
Kristin
Soggiorno di 1 notte a dicembre 2023
Risposta di Antonio,RediResponse Specialist, il giorno 17 gen 2024
Hello Kristin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
8/10 Buono
JoAnna
24 dic 2023
Mi è piaciuto: Personale e servizio
Decent for the price, needs some updating, painting etc.
JoAnna
Soggiorno di 4 notti a dicembre 2023
Risposta di Oshane RediResponse Specialist, il giorno 25 dic 2023
Dear Joanna, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS regarding decent price. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
10/10 Eccellente
Beverly
24 dic 2023
Beverly
Soggiorno di 4 notti a dicembre 2023
Risposta di Oshane RediResponse Specialist, il giorno 25 dic 2023
Hello Beverly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
10/10 Eccellente
Ian
23 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ian
Soggiorno di 1 notte a dicembre 2023
Risposta di Oshane RediResponse Specialist, il giorno 24 dic 2023
Hello Ian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
6/10 Soddisfacente
Patrick
Viaggio con la famiglia
20 dic 2023
Mi è piaciuto: Comfort della camera
Patrick
Soggiorno di 2 notti a dicembre 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 21 dic 2023
Thank you for taking a moment to leave a review, Patrick. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management
2/10 Terribile
Michael
19 dic 2023
Michael
Soggiorno di 1 notte a dicembre 2023
Risposta di Sita Howard, il giorno 20 dic 2023
We deeply appreciate your honest feedback. I apologize we have fallen short on offering you an exceptional experience. If you'd like I would love to discuss this further with you. Please feel free to contact me
10/10 Eccellente
Riasad
Viaggio di lavoro, Viaggio con la famiglia
18 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Riasad
Soggiorno di 1 notte a dicembre 2023
Risposta di Sita Howard, il giorno 18 dic 2023
Thank you for you honest feedback and we are glad you enjoyed your stay with us. I hope you'll give us another opportunity to serve you on your next visit to Cleveland.
10/10 Eccellente
Samantha
Viaggio con la famiglia
17 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Samantha
Soggiorno di 2 notti a dicembre 2023
Risposta di Xao RediResponse Specialist, il giorno 19 dic 2023
Thank you for sharing your perfect rating with us, Samantha. Our staff at the Red Roof Inn Cleveland Airport-Middleburg Heights was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management
4/10 Scarso
Pankaj
17 dic 2023
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Ntg was good manager was give bad services and don’t answer your question. When I ask for two keys she made faces .
Pankaj
Soggiorno di 1 notte a dicembre 2023
Risposta di Sita Howard, il giorno 18 dic 2023
Thank you for taking the time offer your feedback. We are glad ro hear you enjoyed your stay and the services at night. We will be looking into your concerns and deeply apologize for the inconveniences.
10/10 Eccellente
Johnson
15 dic 2023
Johnson
Soggiorno di 1 notte a dicembre 2023
Risposta di LaTunde Murrant. Rediresponse Specialist, il giorno 8 gen 2024
Hello Johnson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Buono
Christina
10 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Little roo much noise
It was overall a great experience. Our only problem was noise level. There was a big gap under door and you could everything in hallway as well as in the room next door.
Christina
Soggiorno di 2 notti a dicembre 2023
Risposta di Kamaria RediResponse Specialist, il giorno 11 dic 2023
Dear Christina,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. It's great to hear that you were pleased with your stay prompting your 4/5 score. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
8/10 Buono
Curtis N
9 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Curtis N
Soggiorno di 3 notti a dicembre 2023
Risposta di Kamaria RediResponse Specialist, il giorno 10 dic 2023
Hello Curtis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 Eccellente
Travone
7 dic 2023
Travone
Risposta di Carla RediResponse Specialist , il giorno 16 feb 2024
Hello Travone, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 Eccellente
Dr. Shaaban
3 dic 2023
Dr. Shaaban
Soggiorno di 1 notte a dicembre 2023
Risposta di Kamaria RediResponse Specialist, il giorno 23 dic 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 Terribile
Christine
28 nov 2023
Christine
Soggiorno di 4 notti a novembre 2023
Risposta di Sita Howard, il giorno 20 dic 2023
Thank you for taking the time to offer us your honest feedback. We deeply apologize for the inconveniences experienced, as well as falling short on offering you an exceptional experience.
2/10 Terribile
Neil T.
15 nov 2023
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
In my first night, i was put into 3 rooms because each was dirty. Tv remote was filthy and had no batteries, desktop had a sticky substance all over it along with the hardwood floor. Didn't get a shower because the bathtub looked like it hadn't seen a good cleaning for a few years.
Neil T.
Soggiorno di 4 notti a novembre 2023
Risposta di Chevanese RediResponse Specialist, il giorno 17 nov 2023
Thank you for sharing your experience, Neil, of your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights. We regret the inconvenience you encountered with the room changes. You highlighted that the rooms were uncleaned as well as the the bathtub and the TV remote had no batteries. I sincerely apologize for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,ChevaneseRed Roof Management RediResponse Specialist
2/10 Terribile
Penny
14 nov 2023
Penny
Soggiorno di 1 notte a novembre 2023
Risposta di Olivia RediResponse Specialist , il giorno 16 nov 2023
Thank you, Penny, for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
2/10 Terribile
Carmen
Viaggio con la famiglia
2 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The first thing walking in the room my kids and I noticed the stains on the bed sheets. The towels also had stains. I went down and requested bed sheets be changed. The clerk called housekeeping and told them my request. The lady from housekeeping knocked on our room door and came in. She said “I’m sorry but all of our sheets look that way so it’ll be the same result.” That is unacceptable!! My son and I went to the store and purchased 2 sets of bed sheets and took them to a friends home and washed them and brought them back to hotel room and placed on beds. This is the first time I’ve gone to this extreme. Never again will I ever stay at a Red Roof Inn!!!!!!!!!!
Carmen
Soggiorno di 4 notti a ottobre 2023
Risposta di Sharma RediResponse Specialist, il giorno 4 nov 2023
Hello Carmen, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. The issue you’ve brought to our attention regarding the stained linens is truly regrettable. This is not an experience our guests have with us, as we hold our housekeeping staff to the highest standard. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence.Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Sharma Red Roof Management RediResponse Specialist
10/10 Eccellente
Ginny
Viaggio con la famiglia
1 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ginny
Soggiorno di 2 notti a ottobre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 3 nov 2023
Hello Ginny,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
6/10 Soddisfacente
EDWARD
Viaggio con la famiglia
29 ott 2023
Mi è piaciuto: Pulizia e personale e servizio
Clean enough. Dtd not spend too much time there because I had to catch a plane at 6:30am. The beds could be a little bigger. Good enough for a 12 hour stay. People were nice at the desk.
EDWARD
Soggiorno di 1 notte a ottobre 2023
Risposta di Sharma RediResponse Specialist, il giorno 1 nov 2023
Hello Edward, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am glad to read that you found our hotel to be clean and it met your needs, and our front desk staff to be nice. However, you indicated that you did not spend much time and the beds could be a little bigger. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and Red Roof hope to continue to provide great experiences for you. Very truly yours, Sharma Red Roof Management RediResponse Specialist
6/10 Soddisfacente
Carla
29 ott 2023
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
everything was ok other than the over charge for damzges to a scratch on the door by my dog and we really dont know if he did it or not 250 is to much for scratched paint you all so had people that was on house arrest hanging in the lobbies getting into other people business we will not use you again when visit family in ohio it was a stressful vaction
Carla
Soggiorno di 5 notti a ottobre 2023
Risposta di Sharma RediResponse Specialist, il giorno 1 nov 2023
Dear Carla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. It's good to hear that you found everything to be ok. However, you indicated that you were unsatisfied due to the situation you mentioned regarding your charges and the encounter you described in the lobbies. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,Sharma Red Roof Management RediResponse Specialist
2/10 Terribile
Jumel
28 ott 2023
Jumel
Soggiorno di 1 notte a ottobre 2023
Risposta di Kamaria RediResponse Specialist, il giorno 1 nov 2023
Hello Jumel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
4/10 Scarso
Viaggiatore verificato
Viaggio di lavoro
24 ott 2023
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Wasnt clean room had a bad smell. Bed was so hard.
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2023
Risposta di Sharma RediResponse Specialist, il giorno 26 ott 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry your stay fell short of your expectations due to the cleanliness of your room not being up to your standards, the odor you described, and the other highlighted concern.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.. Sincerely,Sharma Red Roof Management RediResponse Specialist
2/10 Terribile
RUBY
Viaggio con la famiglia
22 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We found sheets and mattress stained with blood. We asked for them to be changed, but there was no housekeeping. We had to change them ourselves! The rug were filthy too.
I won’t be staying in any Red Roof again.
I had been to another one in NJ, and that was acceptable.
RUBY
Soggiorno di 1 notte a ottobre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 25 ott 2023
Hello Ruby,Thank you for your review of our Red Roof Inn. You indicated that you found the sheets to be stained/the rugs unclean and that there was no housekeeping available, which hindered your experience. This is truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention.We would love to have another chance to provide you with a better experience at our hotel the next time you re in town.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
2/10 Terribile
Chuy
Viaggio di lavoro
17 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El peor Hotel en el que me he quedado en Cleveland.
Chuy
Soggiorno di 1 notte a settembre 2023
Risposta di Sharma RediResponse Specialist, il giorno 19 ott 2023
Dear Chuy,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho porque nuestro hotel no estaba a la altura de sus estándares. En el futuro, considere agregar comentarios más detallados sobre su estadía a su encuesta para informarnos qué estamos haciendo bien y dónde podemos mejorar. Gracias nuevamente por compartir su reseña y espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de la marca Red Roof en el futuro.Sincerely,SharmaRed Roof ManagementRediResponse Specialist