Ingresso della struttura

Recensioni per Days Inn by Wyndham Collinsville/St. Louis

2.5 out of 5
Days Inn by Wyndham Collinsville/St. Louis
12 Commerce Drive, I-55/70 and IL 157, Collinsville, IL

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 259 su 1000 recensioni" "
Valutazione di 8 - Buono. 341 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 175 su 1000 recensioni" "
Valutazione di 4 - Scarso. 125 su 1000 recensioni" "
Valutazione di 2 - Terribile. 100 su 1000 recensioni" "

7,2/10

Pulizia

7,8/10

Personale e servizio

6,4/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Lyubov

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 21 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 21 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

Vincent, Schererville

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean rooms Nice staff Quiet
Soggiorno di 4 notti a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 17 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations with our clean rooms polite and professional staff.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Soddisfacente

Veronica

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I didn't like it, hair all in the bathroom, shower wasn't working to well. Also the sheets had stains on them. This will not be a hotel that i would stay at again.
Soggiorno di 1 notte a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 14 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Buono

Jeanette

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property could use some work. It was clean, safe and the beds were comfortable. Nice variety of breakfast items. There are many restaurants in the area. Some within walking distance.
Soggiorno di 2 notti a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 14 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive feedback. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

Dawndra

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 14 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always a good experiance
Soggiorno di 3 notti a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 11 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Buono

Kenneth

Viaggio con la famiglia
The hotel overall was fine for the price however the desk chair is in poor condition and several tiles in the bathroom are cracked.
Soggiorno di 4 notti a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 10 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive feedback. Here at Days Inn, we continuously strive to exceed your expectations and we are still in the process of doing upgrading to our hotel.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff and the cleanliness of the room was top notch. The free they served was good for a motel. The only thing that would be better is to increase the pressure of the shower. I used to stay at the super 8 when visiting from Florida to see my daughter and family, but decided to try Days Inn this time. I was glad I did because Days Inn was a much better choice.
Soggiorno di 4 notti ad aprile 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 9 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terribile

Elizabeth

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We were given a room that had a couch that was filthy and had burns on it . (Sure that is where some of the smell came from) Looked like it came from the dump. The room stunk. We ask for another room, gave us one at the other end of the hall with a broken jacuzzi and a leaking window with standing water in the sil. It was storming. There was a broken air conditioner setting outside our room in the hall. Ours was not cooling the room either, thankfully it’s only the first of May. I ask if we got this room because we had booked though Expedia, he stated no not at all with down cast eyes. And the sheets must have been washed with lye .. this bed did not smell fresh and I itched all night. And a coffee pot in the room would have been nice. Oh and pool was out of service also!
Soggiorno di 1 notte a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 7 mag 2024
We do apologize for the issues that you faced during your stay. Please rest assured that these issues will be addressed. We do apologize for the air conditioner in the hall way, the maintenance man was changing out an air conditioner in a room near yours. The rain was very hard at times in the past couple of weeks causing it to blow through the air conditioners. All of our linen has the brand standard detergent and softener which is hypoallergenic. Our pool was closed due to the storm, if there is lightning outside- our pool must be closed for safety reasons. Again, we are very sorry for your stay not being what you expected. We at Days Inn wish you a great rest of the week.

10/10 Eccellente

Jitandrakumar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location and close to restaurants
Soggiorno di 1 notte a maggio 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 4 mag 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay for St. Louis at a better price Plenty of places to eat
Soggiorno di 1 notte ad aprile 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 23 apr 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Buono

Jocaeffe

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 19 apr 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback.. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Soddisfacente

Judy

Viaggio di coppia, Viaggio di lavoro
We just needed a bed & shower. That’s what we got but the bed was horrible & the pillows were flat. The chair had no cushioning & went flat to the floor when my husband sat in it. We will find a different place next month when I have to stay overnight for treatments.
Soggiorno di 1 notte ad aprile 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 18 apr 2024
While we are happy that you were our guest, we are very sorry that your stay was not what you expected. We are very sorry that our bed was uncomfortable to you. The bed was manufactured 6/3/23, not even a year old. I will have maintenance fix or replace the chair in the room that you were in. We do hope that you will give us a second chance to make things right with you. We at Days Inn by Wyndham Collinsville/Dt. Louis wish you all the luck in the world with your treatments. Have a great rest of the week.

10/10 Eccellente

Steven

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 16 apr 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Buono

Arthur

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 9 apr 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Eccellente

John

Viaggio con famiglia e bambini piccoli
Close to everything we were here for
Soggiorno di 3 notti a marzo 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 2 apr 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Collinsville/St. Louis. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Buono

Steve

Soggiorno di 1 notte a marzo 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 26 mar 2024
We are happy that your stay with us was a good stay and we look forward to you being our guest again in the future. Have a great week

10/10 Eccellente

John, RInggold

Nice. Clean and affordable
Soggiorno di 3 notti a marzo 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 19 mar 2024
We at Days Inn by Wyndham Collinsville/St. Louis are happy that your stay with us was what you were expecting. We look forward to you being our guest again in the future. Have a great week and Happy Easter!

6/10 Soddisfacente

Paul

Mi è piaciuto: Pulizia
Ok
Soggiorno di 1 notte a marzo 2024
Risposta di Billy Lynn Hale- Manager Days Inn by Wyndham, il giorno 12 mar 2024
We are happy that you were our guest, but it looks like we could have done a little bit better for you. We do hope that you will be our guest again in the future so we can make this up to you, Have a great week!

10/10 Eccellente

Gayle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that it was close to St Louis and convenient for restsurant
Soggiorno di 1 notte a febbraio 2024
Risposta di Billy Lynn, il giorno 28 feb 2024
We are happy that you enjoyed your sty with us here at Days Inn by Wyndham Collinsville/St. Louis. We look forward to you being our guest again in the future. Have a great rest of the week.Billy Lynn HaleManagerDays Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Shirley

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was spaceous, clean and comfortable. I enjoyed the quiet area around the motel and the quiet guests who respected the rest of us
Soggiorno di 1 notte a febbraio 2024
Risposta di Billy Lynn, il giorno 14 feb 2024
We are very happy that you enjoyed your stay with us at Days Inn by Wyndham Collinsville/St. Louis. Our guests comfort and relaxation are our number one priority. We look forward to you being our guest again in the future. Have a very Happy Valentines Day!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

4/10 Scarso

Dustin

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Roaches
Cockroaches in our room! Disgusting. Wantes to leave so bad couldnt sleep because we were disgusted.
Soggiorno di 1 notte a febbraio 2024
Risposta di Billy Lynn, il giorno 6 feb 2024
We are very sorry to hear that you experienced this issue. Please rest assured that this is being handled by our pest control company and that this is not a normal occurrence. We at Days Inn by Wyndham value our guest safety, health and piece of mind. We do hope that you will give us another chance to prove this to you. Have a great rest of the week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Hilary

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Its good
Soggiorno di 1 notte a febbraio 2024
Risposta di Billy Lynn, il giorno 6 feb 2024
We are happy that your stay with us is what you were expecting. We look forward to you being our guest again in the future. Have a great rest of the week.Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

8/10 Buono

Sonja, Chokio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The beds definitely make a lot of noise as other reviews have stated, but I am a heavy sleeper so it didn't bother me. The beds were comfortable, everything clean, the shower head was great. Breakfast was minimal, waffles and biscuits and gravy were the only hot items, no juice. But it was a good place for an overnight at a cheap price. Would stay again!
Soggiorno di 1 notte a gennaio 2024
Risposta di Billy Lynn, il giorno 31 gen 2024
We are happy to hear that your stay was what you expected. We will be looking into why our beds are making noise. As for the juice, we have orange and either apple or cranberry juice available during breakfast. We look forward to you being our guest again in the future. Have a great rest of the week!Billy Lynn HaleManager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

WENDELL

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Billy Lynn, il giorno 27 gen 2024
We are happy that your stay with us was what you were expecting. We look forward to you being our guest again in the future Have a great weekend!Billy Lynn HaleManager Days Inn by Wyndham Collinsville/ST. Louis

10/10 Eccellente

Octavias

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Thank you!
Room was very clean and comfortable. We really enjoyed our stay and will be back.
Soggiorno di 2 notti a dicembre 2023
Risposta di Billy Lynn, il giorno 31 gen 2024
We are very happy to hear that you enjoyed your stay with us at Days Inn by Wyndham Collinsville/St. Louis. We look forward to you being our guest again in the future. Have a great rest of your week.Billy Lynn HaleManager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Kendra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
This was a very comfortable stay for me and my kids. Got two rooms that were very clean. We were put on the top floor in the corner so it was very quiet. Would stay here again!
Soggiorno di 2 notti a dicembre 2023
Risposta di Billy Lynn, il giorno 2 gen 2024
We are very happy to hear that you enjoyed your stay with us here at Days Inn by Wyndham Collinsville/St. Louis. We look forward to you being our guest again in the future. Have a great New Year!!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Cory

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Billy Lynn, il giorno 26 dic 2023
We are happy that your stay with us was what you were expecting. We look forward to you being our guest again! Happy New Year!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Jon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was great. Will stay there again
Soggiorno di 3 notti a dicembre 2023
Risposta di Billy Lynn, il giorno 22 dic 2023
We are always happy when our guest have a great stay. We look forward to you being our guest again in the future. Have a great weekend! Merry Christmas and Happy New Year!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

8/10 Buono

Roxana

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel
Good place to stay for a night. Clean, breakfast included.
Soggiorno di 1 notte a dicembre 2023
Risposta di Billy Lynn, il giorno 20 dic 2023
We are happy to hear that your stay with us was what you were expecting. We look forward to you being our guest in the future. Have a great week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

6/10 Soddisfacente

Michael

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a dicembre 2023
Risposta di Billy Lynn, il giorno 20 dic 2023
It looks like your stay with us was good, but could have been better. We do hope that you will stay with us again so we can make your stay a perfect stay. Have a great week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Raylene

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Billy Lynn, il giorno 7 dic 2023
We are happy that your stay was what you were expecting and deserved. We look forward to you being our guest again in the future. Have a great weekend! Days Inn by Wyndham Collinsville/St. Louis wishes you and your family a very Merry Christmas and a Happy New Year!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Jitandrakumar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to highway, friendly and helpful staff and clean rooms
Soggiorno di 1 notte a dicembre 2023
Risposta di Billy Lynn, il giorno 5 dic 2023
We are very happy that your stay with us was what you expected. We value our guest and hope that you will be our guest again in the future. Have a great rest of your week!Billy Lynn Hale- Manager Days Inn by Wyndham

10/10 Eccellente

jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nice location for going to the cubs cards games lots of food options near the hotel only stayed 1 night
Soggiorno di 1 notte a novembre 2023
Risposta di Billy Lynn, il giorno 28 nov 2023
We are happy to hear that your stay is what you were expecting. We look forward to you being our guest again in the future. Have a great week!!Billy Lynn Hale-Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Jitandrakumar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall great experience
Soggiorno di 1 notte a novembre 2023
Risposta di Billy Lynn, il giorno 22 nov 2023
We are very happy that your stay with us is exactly what you were expecting. We look forward to you being our guest again in the future. Days Inn by Wyndham Collinsville/St. Louis wish you and your family a very Happy Thanksgiving!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Darlene

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Billy Lynn, il giorno 21 nov 2023
We are very happy to hear that your stay with us is what you were expecting it to be. We look forward to you being our guest again in the future. We at Days Inn by Wyndham Collinsville/.St. Louis wish you and your family a very Happy Thanksgiving!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

4/10 Scarso

Jesserea

Soggiorno di 1 notte a novembre 2023
Risposta di Billy Lynn, il giorno 20 dic 2023
It looks like your stay was not what you were expecting. We do hope that you will be our guest again in the future so we can show you that our guest are our number 1 priority. Have a great week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

2/10 Terribile

LORI

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DONT STAY!! RUN!!
It was horrible, didnt have both rooms that i reserved, went ahead and did the one room and then the room was horrible and asked for refund and was told no. The dront desk complained that she was working for another person cause he was partying. Thank god for hotels.com for giving me a credit for my next trip since this was for a cheer competition.
Soggiorno di 1 notte a novembre 2023
Risposta di Billy Lynn, il giorno 17 nov 2023
While we are happy that you chose to stay with our hotel, we re sorry that your experience was not what you expected. As to your reservations, they were both there at the hotel, one under your name and one under the name of 2nd party that was with you. I Spoke with Expedia about the reservation and informed them that we did have both the reservations. The front desk clerk was covering for a fellow front desk clerk who had a religious ceremony they had to attend. We do apologize for the confusion concerning your reservations and we do hope that you will give us a second chance to show you that our guests are our number one priority. Days Inn by Wyndham Collinsville/St. Louis wishes your family a very Happy Thanksgiving.Billy Lynn Hale- Manager Days Inn by Wyndham/St. Louis

4/10 Scarso

Shannon

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Rudest front desk employee and crappy night
I booked this hotel for the simple fact that their pool was open until 10. As I knew I would want to swim before bed. Front desk lady said the pool was closed because the chemicals were off. I asked if it'd be fixed by the morning and she was very rude when she said "if the chemicals get fixed" - makes me believe someone didn't want to fix it!!! I told her that was the only reason I booked there. Then I asked if by chance the king size room had a Jacuzzi tub: again I was met with rudeness "no. You only paid for a standard room". Then she barked the directions around the 3 floor GIANT hotel. I said, "thanks. I'll be back". When we got to our room, the comfy king sized bed was anything BUT comfortable. The wooden base was the size of a queen, so the box springs and mattress were hanging over the sides and there was a very clear sign this mattress wasn't in the best shape because you could see the huge DIP in the middle. Not only that, but every time I got out of bed, the entire thing creeked and really made me uncomfortable. Also- the ice machine is on the first floor, to the left of the broken pool. I tried 2 vending machines to get 1 soda/pop. 1 was totally broken and the other one only takes cards now. Surprise! 2 little body washes and 1 shampoo and 1 conditioner. I didn't even want to go back to the front desk. Cleaning staff- AMAZING! Very kind and polite. I put my card in the receptacle reserved for returning keys. Waited to post this because I didn't want to be charged
Soggiorno di 1 notte a ottobre 2023
Risposta di Billy Lynn, il giorno 17 nov 2023
While we are happy that you decided to stay with us, we are very sorry that things did not go the way that you were expecting. We do apologize that the pool is not operational, we had some renovations done in the pool room and then discovered that the pool pump went out- as a result we are having issues getting the chemicals to go back to where they should be for our guests to safely use the pool. When you asked if your room had a jacuzzi in it, the front desk clerk informed you that you booked just a regular king room- not the Jacuzzi suite. It is standard procedure to inform the guests where their rooms are located when we hand them their room keys, this makes for less confusion for our guests to locate their room. All of our beds are brand new, manufactured 06/03/2023. Maintenance will be checking the frame to make sure there is nothing needing repairs. We were having issues with the vending machines and they have been repaired. We do not have a receptacle for keys to be returned, guest simply leave them on the dresser or return them to the front desk. Again, we do apologize for the stay not being what you expected and we do hope that you will give us a second chance to make things right with you. Days Inn by Wyndham Collinsville/St. Louis wish you and your family a very Happy Thanksgiving!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I would stay here again
Friendly and helpful staff! We'd inadvertently left behind an important medical device and staff was very helpful in our retrieving it. I was a bit sad that the pool was not in working order, but circumstances had us checking in way too late in the night for me to use it.
Soggiorno di 1 notte a ottobre 2023
Risposta di Billy Lynn, il giorno 15 nov 2023
We are happy that your stay with us was what you were expecting- except for the pool. We are working on getting the pool back in operation. We look forward to you being our guest again in the future. Have a great rest of the week and a Happy Thanksgiving!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

8/10 Buono

stéphane

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Piscine pas disponible.
Soggiorno di 2 notti a novembre 2023
Risposta di Billy Lynn, il giorno 11 nov 2023
Nous nous excusons pour le fait que la piscine ne soit pas ouverte et nous travaillons à résoudre ce problème. Nous sommes heureux que vous ayez été notre invité et espérons que vous resterez à nouveau avec nous lorsque vous serez dans la région. Passe un bon weekend!Billy Lynn Hale - Directeur du Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Larry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Billy Lynn, il giorno 6 nov 2023
We are happy that your stay was what you were expecting. We look forward to you being a guest again in the future. Have a great week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Alvin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The owner went far beyond her duties. We appreciated her
Soggiorno di 3 notti a novembre 2023
Risposta di Billy Lynn, il giorno 6 nov 2023
We are happy that your stay with us was what you were expecting. We hope that you will be our guest again in the future. Have a great week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Billy Lynn, il giorno 2 nov 2023
We are very happy that your stay was what you were expecting. At Days Inn by Wyndham Collinsville/St. Louis our guest are our number one priority. We look forward to you being our guest again in the future. Have a great rest of the week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

4/10 Scarso

Julia

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e servizi
I was disappointed with one of the front desk staff when I called to say the bottom of toilet bowl was dirty. She was confrontational, etc. The next morning when I called regarding the toilet it was taken care of. The other staff members were nice. I have mixed opinions about this
Soggiorno di 3 notti a ottobre 2023
Risposta di Billy Lynn, il giorno 31 ott 2023
We are very sorry that your stay with us was not what you expected it to be. Unfortunately we do not have evening housekeeping and our housekeepers are not permitted to go into a room that has a do not disturb sign on the door. We do hope that you will give us a second chance to make things right with you. We at Days Inn hope that you have a great week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Bedbugs
Bedbugs
Soggiorno di 1 notte a ottobre 2023
Risposta di Billy Lynn, il giorno 31 ott 2023
We are very sorry that you experienced an unfortunate occurrence. Please rest assured that the situation is being investigated and will be taken care of if need be. We at Days Inn value our guests and we do hope that you will give us a second chance to make things right for you. We at Days Inn wish you a great week.Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

2/10 Terribile

Courtney

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible hotel. It wasn’t clean, and the staff was rude. The hotel is very out dated and nothing worked
Soggiorno di 1 notte a ottobre 2023
Risposta di Billy Lynn, il giorno 31 ott 2023
We do apologize that your stay was not what you were expecting. We do hope that you will give us a second chance to make things right with you. We at Days Inn wish you a great week.Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis

8/10 Buono

Jason, Lorain

Soggiorno di 1 notte a ottobre 2023
Risposta di Billy Lynn, il giorno 18 nov 2023
We are happy that your stay with us was what you were expecting. We look forward to you being our guest again in the future. Days Inn by Wyndham Collinsivlle/St. Louis wish you and your family a very Happy Thanksgiving!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsivlle/St. Louis

4/10 Scarso

Savana

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a ottobre 2023
Risposta di Billy Lynn, il giorno 26 ott 2023
We are happy that it looks like your stay was just about what you expected. We hope that you will be our guest again in the future so you can have a perfect stay. Have a great rest of the week!Billy Lynn Hale- Manager Days Inn by Wyndham Collinsville/St. Louis