Terrible service, that includes reception and dining staff. You have to ask for hair dryer, blankets, toiletries etc. at reception desk. Complementary coffee served from 5-6:30am, is this a joke? Paid parking ($12 per day) when parking is free all over Waterton. Our bathroom smelled so bad I had to spray perfume to be able to stand it. We expected a lot better from such a beautiful historical hotel and are truly disappointed. It was my husband’s birthday weekend and was ruined.
We stayed for 3 nights and ate dinner at the dining room and also had afternoon tea. Service disappointed us so much that despite planning to eat all our meals at the hotel we didn’t want to spend more money there, instead deciding to use our $1000 food budget in town. Will never come back here and make sure to tell everyone we know to avoid this hotel.