Combinazione doccia/vasca, set di cortesia gratuito, asciugacapelli

Recensioni per Motel 6 Columbus, OH - OSU

2 out of 5
Motel 6 Columbus, OH - OSU
3246 Olentangy River Road, Columbus, OH

Recensioni

6,6
Valutazione di 10 - Eccellente. 241 su 1002 recensioni" "
Valutazione di 8 - Buono. 251 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 198 su 1002 recensioni" "
Valutazione di 4 - Scarso. 139 su 1002 recensioni" "
Valutazione di 2 - Terribile. 173 su 1002 recensioni" "

6,8/10

Pulizia

7,4/10

Personale e servizio

6,2/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Thomas

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible and untrustworthy hotel.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Thomas, We're disappointed to hear about your experience and appreciate your feedback for our continuous improvement. Your concerns have been noted, and we encourage you to contact our management team directly to address any further issues or to discuss your stay in more detail.

8/10 Buono

Teena

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
The property stays Fairly quiet. The room reserved was unavailable offered double beds, declined, settled for nonsmoking king bed handicapped. Sure glad not handicapped, had dried spilled pop or something in front of refrigerator so sticky. Then when took shower leaked a puddle onto bathroom floor so wet and slippery. Very disappointing, convenient but will not utilize this motel again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Teena, We regret to hear about the inconveniences during your recent stay. Our team would like to ensure all rooms meet our high standards and will address these concerns promptly. Your feedback is valuable for improving our services; thank you for bringing this to our attention.

2/10 Terribile

Jarrin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Jarrin, We're disappointed to hear about your experience. Please contact us directly to discuss any concerns you may have from your stay with us.

2/10 Terribile

Linda

Viaggio di gruppo
Non mi è piaciuto: Pulizia e servizi
Beds were horrible and shower food not work
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Linda, We appreciate your feedback and regret to hear about your experience. We encourage guests to reach out to management directly with any concerns they may have during their stay. We hope to welcome you back for a more enjoyable stay in the future.

8/10 Buono

LouAnn

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Parking is not adequate. Many things in disrepair. Plugs that don’t work.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello LouAnn,We appreciate your feedback regarding the parking and in-room amenities. Your comments have been noted, and we will address these issues accordingly. Thank you for bringing this to our attention.

4/10 Scarso

Madison

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was pubic hair on the floors and makeup on the pillows. They require a $50 deposit on arrival on top of the price of the room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Madison,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our housekeeping team for their immediate attention. To address the deposit concern, please feel free to reach out to our management for further assistance. Thank you for bringing these matters to our attention.

10/10 Eccellente

Alexa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Will come again and I had smokers room
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Alexa,We appreciate your feedback and are pleased to hear you enjoyed your stay. Should you have any room preferences in the future, feel free to contact us directly to ensure we meet your expectations.

4/10 Scarso

Louisa

Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Louisa, We're sorry to hear that your stay didn't meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your visit. We value all guest feedback to ensure a better experience for future stays.

10/10 Eccellente

Dryone

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Dryone,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good staff, thanks
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello David,We appreciate your kind words about our staff members. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly. Your satisfaction is our top priority.

8/10 Buono

Teena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient and was clean, fit cost and staff were nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 3 apr 2024
Hello Teena, We're pleased to hear you found our hotel convenient, clean, and with friendly staff. Thank you for sharing your positive experience with us! If you have any further feedback, please don't hesitate to reach out to our management team.

2/10 Terribile

William

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 29 mar 2024
Hello William, We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly to discuss any specifics of your visit so we can address your concerns and make things right.

8/10 Buono

Teena

Viaggio con animali domestici, Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and quite
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Teena,We are pleased to hear that you found our hotel clean and quiet during your stay. Our team strives to maintain a peaceful environment for all our guests. Should you have any future feedback or need assistance, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

2/10 Terribile

Kalandra

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There roaches in my room on my walls, ceiling and on my bed. I asked to be moved and was told, since it was the middle of the night I need to talk to the front desk at checkout to be refunded. When I checked out the front desk told me to contact Expedia and I will be refunded, as well as being contacted by a manager. I talked to Expedia, then they called the property and the same person told Expedia not to refund me and a manager would contact me. I still have not heard from the manager and no refunds have been approved on my account.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Kalandra,We apologize for any inconvenience you experienced and can assure you that guest satisfaction is our top priority. Your concerns have been forwarded to the relevant departments for review. Please feel free to reach out directly to our management team for further assistance with your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 Terribile

Spontane

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Spontane, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We always strive to improve and appreciate your input.

10/10 Eccellente

Savannah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
close to the venue. decent price and clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Savannah,We are delighted to hear that you found our hotel conveniently located, reasonably priced, and well-maintained. Your feedback is highly appreciated as we strive to provide a pleasant experience for all our guests. Thank you for choosing to stay with us!

2/10 Terribile

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
First room water in shower/tub didn't work. You have to request service if you want fresh towels. We had to go to desk for some. We ran out of the half roll that was in the room and had to go to desk to request that. You could hear anytime any of the surrounding rooms ran water or flushed toilets. They seem to randomly charge prices, but it was close to the hospital which is what we needed.
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello Susan, We apologize for any inconvenience you encountered during your stay. Our team is dedicated to addressing maintenance requests promptly. For towel service, we encourage guests to request additional towels at our front desk. We aim to ensure all guests have a comfortable experience and appreciate your feedback on room noise levels. Thank you for choosing our hotel for your proximity to the hospital.

2/10 Terribile

Noel

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Noel, We are sorry to hear that you did not fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any concerns appropriately.

6/10 Soddisfacente

Christina

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I’m a traveling nurse: property was very close to hospital. Less than a mile. Couple down sides: one, towels in the room had a lot of hair stuck in them and the room was half ass cleaned. Shower had old soap scum all over it and the floors were obviously not cleaned. Two, they allow guest to check in at 1am. Folks checking in next to me were very loud, rude, and obnoxious; woke me up out of a dead sleep and continued being loud and noisy until 4am. Other than that, not a bad weeks stay. Bring your own towels, linens and blankets…and probably a set of earplugs.
Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello Christina,Thank you for choosing to stay with us during your time as a traveling nurse. We apologize for any inconvenience you experienced regarding the cleanliness of the room and the noise disturbance from other guests. We strive to provide a comfortable and peaceful environment for all our guests, so we appreciate you bringing these issues to our attention. We'll pass on your feedback to our housekeeping and staff to rectify these concerns. We hope to have the opportunity to serve you again in the future for a more enjoyable stay.

2/10 Terribile

sara

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello sara,We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We hope to have the opportunity to regain your trust in the future.

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello Kenneth,Thank you for staying with us! We are thrilled to hear that you had a wonderful experience at our hotel. We strive to provide excellent service and we are delighted that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terribile

James

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Manager, il giorno 7 feb 2024
Hello James, We're sorry to hear that your experience with our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had during your stay. We are always striving to provide the best possible experience for our guests and would appreciate the opportunity to make it right.

10/10 Eccellente

Brent

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Area around property, I do not care about.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 23 nov 2023
Hello Brent,Thank you for your feedback. We apologize if the surrounding area did not meet your expectations. We appreciate your perspective and will take it into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

4/10 Scarso

Jodi

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff charged a $50 deposit even though prepaid. TV didn't work.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello Jodi,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We would appreciate if you could contact our management team directly so we can address your concerns further. We value your feedback and hope to have another opportunity to provide you with a better experience.

6/10 Soddisfacente

Jeffrey

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Depends on what you want
Decent beds, very friendly staff. Bath a little dirty. For a game, for a couple of guys just looking to crash, fine. Wouldn't bring a wife though.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Jeffrey, Thank you for choosing our hotel for your stay. We appreciate your kind words about our friendly staff and comfortable beds. We apologize for any inconvenience caused by the cleanliness of the bath. We value your feedback and will certainly address this with our housekeeping team to ensure a better experience for future guests.

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good value.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 14 nov 2023
Hello John,Thank you for choosing our hotel for your stay. We're glad to hear that you found our rates to be of good value. We strive to provide excellent services and amenities at competitive prices. We appreciate your feedback and hope to welcome you back in the future for another great stay.

2/10 Terribile

Ruth

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
For 200.00 a night my expectations of the maintenence of the rooms should have been better. The use of cleaning with bleach needs to be evaluated. The smell was so strong in the rooms could really hurt someone. I was a Asst GM for Marriott and not that I am comparing but the room should have been better. Also making us stand there while checking to see if we damaged the room for over night stay was appalling. Will never recommend staying at the brand of hotel would have been better sleeping in the car.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 1 nov 2023
Hello Ruth, Thank you for sharing your experience with us. We apologize if the maintenance of the rooms did not meet your expectations. We appreciate your feedback regarding the use of cleaning products and will review it internally. We apologize for any inconvenience caused during the check-out process. We value your opinion and will take it into consideration for future improvements.

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cheap, but don’t have high expectations.
Truth be told, I wasn’t expecting much for it being a motel 6….what I did expect or at least hoped for was a clean room that was at least put together. Floor trim was coming off the wall & for it to not smell like moisture the night of checkin / next day. Room smelled of bleach morning of checkin, possible water leak???
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 29 ott 2023
Dear Guest,We apologize for the inconvenience caused during your stay. Please be assured that we take cleanliness and maintenance seriously, and we will address these issues with the team immediately. Thank you for bringing this to our attention.

6/10 Soddisfacente

Doug

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 27 ott 2023
Hello Doug,Thank you for your exceptional rating! We strive to provide the best service possible and are thrilled to know that we exceeded your expectations. We look forward to welcoming you back in the future.

8/10 Buono

Matthew

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 27 ott 2023
Hello Matthew,Thank you for the positive rating! We are delighted to hear that you had a great experience during your stay. We look forward to welcoming you back again soon.

8/10 Buono

Richard

Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Richard,Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive overall experience during your stay with us. Should you have any future concerns or need assistance, please don't hesitate to reach out to us. We hope to welcome you back to our hotel in the future.

2/10 Terribile

paul

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Manager, il giorno 25 ott 2023
Hello paul, We're sorry to hear that you had a disappointing experience. Please let us know what issues you encountered so we can address them accordingly.

6/10 Soddisfacente

Donald

Non mi è piaciuto: Pulizia
Bulbs in entry light burned out, Room looked as though it was recently painted but was a sloppy/rushed job. The bathroom door was painted and swelled in a way that kept it from fully closing and the shower was in need of serious scrubbing. The bed was clean, comfortable and freshly changed.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 14 ott 2023
Hello Donald ,I'm sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and I apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property, and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Scarso

Gary

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The floors were dirty, even though they looked clean, my socks were black. The sheets had stained on themz
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 3 ott 2023
Hello Gary ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terribile

William

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don't come
I arrived, my room was prepaid, gentleman at the desk instructed me their was a $ 50.00 dollar deposit which I was not aware of. I asked why and he said, it's for damages if occured. He said it would be returned to my card once I checked out after room is checked.That date was 9/20/23, the money wasn't returned till 9/25th. I opened room door, and was surprised, the floor appeared not to have been cleaned, their was little pieces of debris on the main section of floor it was dirty. The furniture was dirty. The bed frame had dried food onto wood where the mattress fitted into. The satellite TV went out between 8:30pm 9:00pm. I picked up the telephone to call office, it wasn't working no tone, I called on my cell phone, the gentleman came quickly, he moved around buttons on remote and box no service, he said we lost communication with satellite, he said wait it will be restored, I told him about the above complaints, he said other people had complained also, and left. The satellite remained out after I left the next day check out. I went to office to turn key in and let someone know how much I was disappointed, I explained all the above issues, the lady just said oh, I asked her about my deposit and she said it would be returned, but didn't say when. I will never return at that motel, it was lousy. I suggest if the light is on as the commercial says keep going don't stop.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 30 set 2023
Hello William ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Buono

Eddie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 28 set 2023
Hello Eddie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Soddisfacente

Kristopher

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It’s beat up and the rooms smell bad :(
It’s ok if you just need a place to crash and you’re on a budget. I wouldn’t bring my kids here. It’s very beat up and it’s not clean…our room smelt like old smoke despite being a non smoking room. we found hairs in our fridge… there’s so many patch jobs and things in rough shape. The beds are half decent, but that’s honestly it. We tried to stay on a budget for a bucks game, but we won’t be returning.
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 20 set 2023
Hello Kristopher ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Eccellente

Andrew

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 18 set 2023
Hello Andrew,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 18 set 2023
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Roach Motel
Infested with roaches!!!!!
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 19 set 2023
Hello Guest ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Soddisfacente

Robert

close to OSU
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 16 set 2023
Hello Robert,Thank you for your valuable opinion regarding our hotel. I hope that we will impress you with exemplary service during future visits.

4/10 Scarso

Danny

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Ac didn’t work Dead bug in corners of rooms Floors were dirty had to walk around in socks Stayed 2 day no house keeping needed towels. Nice location for what I needed
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 13 set 2023
Hello Danny, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Scarso

Andrew

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 13 set 2023
Hello Andrew,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Buono

Amber

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 6 notti a settembre 2023
Risposta di Manager, il giorno 9 set 2023
Hello Amber,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Eccellente

Lawrence

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 31 ago 2023
Hello Lawrence,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Soddisfacente

Gary

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 29 ago 2023
Hello Gary,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Soddisfacente

Dana

Viaggio di coppia
The temperature adjustment for the shower was broken. It only would run scalding hot water. Needless to say, none of us showered.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 25 ago 2023
Hello Dana, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

4/10 Scarso

Martha

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 18 ago 2023
Hello Martha,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terribile

Rebecca

Viaggio di gruppo
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Don’t stay here! You get what you pay for
We booked two rooms. One room had a used bar of soap in the shower and the sheet were stained yellow. We didn’t notice until really late at night (stayed here after a concert) the other room the floors were soaking wet with what smelled like pure bleach and we checked in 40 min after 3pm check in time. Came home, all my clothes in my bag reek of cigarette smoke and we were in a non smoking room. We had someone with us that has severe allergies and the cigarette smell did not help. Definitely will never stay here again.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 15 ago 2023
Hello Rebecca, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.