10/10 Eccellente
lara
Viaggio con la famiglia
7 giu 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sorry in advance for the long review but I wanted to explain our memorable experience.
Our stay in Hoi An was supposed to be one night but it got extended due to my sister being very sick. It was a scary time for the both of us but I could honestly not think of a better hotel where this could have happened. First, the hotel is modern, clean and eco-friendly as it was recently built in 2023. The food was good and the room service was appreciated as my sister was unable to walk down to the restaurant. However, the true shining stars of this hotel are the staff. I can’t even begin to tell you all how grateful I am for all their help during those stressful few days.
Zoe - I can’t thank you enough for all your support during those three days. From your kind check-in messages to helping me contact the local doctor, you truly did everything you could to help us both. Thank you for being our “rock” during those stressful days.
Ni, Kim, Mei and Flower - thank you for the extra touches with the room service and making special meals and drinks for my sister.
Shawn- thank you for the lift to the ATM so I could pay the doctor.
Jamie, Selena and Mia - thank you for helping me speak with the airline company and cancel all the other bookings. All three of you were always ready to lend a hand and went out of your way to help me in any way you could.
All in all, I highly highly recommend this hotel to all travellers and we will definitely stay here again when we return to Hoi An.
lara
Soggiorno di 1 notte a maggio 2024