Dear JINTEA, It’s really rewarding for our team to read how you were pleased with our service and facilities. Pho Hoi Riverside Resort located nẻ Hoi An Ancient Town and we took a lot of times to design our rooms and the layout of the resort so that it feels relaxing. Our staff always try to take the very best care of all our guests and we are glad you enjoyed our hospitality. Our goal is to provide wonderful and memorable experiences and it looks like we did achieve these results. We appreciate that your stay and we look forward to welcoming you again. Wishing you all the best. Warm regards,

Dear Mr/Ms. John, Thank you so much for your five stars review. We are very pleased to have your feedback about recent staying at Pho Hoi Riverside Resort. Please kindly allow us another opportunity to serve you next time you plan your trip to Hoi An. We hope in the future when you return to our resort. We wish you more joy, happiness, and energy. Thank you once again!

Dear Mr/Ms. Pavel, Thank you for your kind comments about your staying at Pho Hoi Riverside Resort. Your good comments help to create a key element of motivation for our team to try to provide best services. We will make sure to pass on your feedback to the whole team. They will surely be happy. We all hope to welcome you back soon.

Dear Caroline, Thank you so much for taking precious time to share experiences on your recent stay at Pho Hoi Riverside Resort. It is truly was our pleasure to know that you all had enjoyed your stay with us. In addition, we are also happy to know that you took advantage of our convenient location. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We hope if your travel plans bring you back to Hoi An and Pho Hoi Riverside Resort again. Wishing you all the best and Happy New Year. Minh Hoa/Ms - Sales Dept.

Dear Tibor, Thank you so much for taking your valuable time to write this review and rating. It is truly was our pleasure to know that you all had enjoyed your stay. Your kind word of appreciation has been shared with the entire team and it does serve as a great source of inspiration to the team. We will be anxiously looking forward to your next visit. Kind regards, Minh Hoa/Ms - Sales Dept.

Dear our valued customer, Thank you for taking your precious time in sharing your experience in the areas where we did well and suggestions which we will personally look into it and our apologies in the areas where we did not meet your expectations. We have instigated a multi-departmental investigation to see how this could have been handled better, and we will use this as an opportunity learn lessons that will prevent a situation like yours happening again. We do apologize for the expected shortfall that you incurred during your stay with us when the hit hard by the floods in Hoi An. Rest assured that this will be rectified. Wishing you all the best. Minh Hoa/Ms - Sales Dept.

Dear our valued customer, Thank you so much for taking time to share experiences on your recent stay at Pho Hoi Riverside Resort. From your sharing, we are really sorry about the problem of our room. We will take note this matter as the big concern to find the best improvement. We understand that an apology cannot change the past, but we are genuinely sorry that you didn’t enjoy your time here. We do apologize for the expected shortfall that you incurred during your stay with us. Rest assured that this will be rectified and never to be repeated. Nevertheless, I hope this will not deter you from staying with us again and Pho Hoi family will be certainly be looking forward to welcoming you again. Rest assured that these will be rectified and never to be repeated. Best regard,

Dear Keita, We would like to thank you so much for choosing our resort for your recent stay in Hoi An. We are glad to hear that our rooms and beds were spacious and comfortable which meet your satisfaction. As for the restaurant, we are so sorry it did not meet your expectation. We also notice that we need to improve the service at our restaurant. We do hope that we will have the opportunities to serve you again in the future should you choose to return to our resort again. Best regards, Minh Hoa/Ms - Sales Dept.

Dear Willy, Thank you for taking your time in sharing your experience in the areas where we did well and our apologies in the areas where we did not meet your expectations. Due to the heavy flooding, please kindly accepts our sincere apologies for some of the inconvenience during your stay. Hope to see you again. Best regards,

Dear our valued guest, Thank you for giving a great rating. It truly was our pleasure to have you return and to know that you all had a wonderful experience. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We will be waiting for your arrival and the privilege to serve you again. Thanks and best regards, Minh Hoa/Ms - Sales Dept.

Dear Jørgen, Thank you very much for taking your time to post a review about your recent stay at Pho Hoi Riverside Resort. We also notice that your partner also wrote some lines sharing his views and we appreciate both of yours. We know that you would like to contribute to the development and maintenance of service quality. We are really sorry that our room and breakfast did not meet your expectation. We do wish to receive the problem you faced during your staying so that we can apologize and suggest a change of room to higher. On the other hand, we are on process of reviewing what you mention to have best improvement so that all of guests are staying with us will have totally pleasure. Your comments are so useful to recheck the services we are providing. Thank you once again and we wish you have a good time. Respectfully, Hoa HPM - Sales Dept.

Dear Dennis, Thank you so much for choosing us to stay during recent trip in Hoi An. And thank you for your good words about our staffs. However we are also very sorry for the inconvenience of the noise from a group at night. We are sorry again that the room and services did not meet your expectation and will surely see the possibilities to change on the next time. Thank you again for your feedback, and we look forward to serving you again in the near future. Wishing you all the best. Hoa - Sales Dept.

Dear MLD Canada, Thank you for taking your time to share with us a valuable information that helps us sharpen the service. We deeply apologize for the mini flood in your bathroom although the staff tried to fix. From your sharing, we understand that our bathroom should be improved. Thank you for your good words about our staffs. We desire that we may have another opportunity to accommodate you again in the future. Once again, thank you so much for your feedback. Respectfully, Hoa HPM - Sales Dept.

Dear Basil, Thank you so much for choosing Pho Hoi Riverside Resort as your address of choice while visiting Hoi An Old Town. We appreciate that you took your time to share your experience at our hotel. We are very happy to read that you enjoyed your stay with us. Your feedback is very valuable to us in order to improve the experience of our guests. Once again, thank you for staying with us and we are looking forward to welcoming you back to our hotel in the foreseeable future. Hoa HPM - Sales Dept.

Xin chào quý khách, Cảm ơn quý khách đã dành thời gian chia sẻ cảm nhận của mình về kỳ nghỉ tại Pho Hoi Riverside Resort. Chúng tôi hy vọng sẽ lại được đón tiếp quý khách trong thời gian đến. Xin chân thành cảm ơn. Hòa HPM - Phòng Kinh Doanh

Dear KENSUKE, Thank you for your positive review of our Resort. We are very happy you had an enjoyable vacation. We look forward to welcoming you back on your next holiday. Kind regards, Hoa HPM - Sales Dept.

Xin chào bạn Khoa, Cảm ơn bạn rất nhiều vì đã lựa chọn Pho Hoi Riverside Resort! Làm thế nào để chúng tôi có thể đọc được ý kiến của bạn về chúng tôi trong thời gian vừa qua. Và chúng tôi luôn mong muốn nghe những gì bạn thích và làm thế nào chúng tôi có thể cải thiện. Hy vọng rằng chúng tôi có thể chào đón và phục vụ bạn một lần nữa trong tương lai và mang lại sự hạnh phúc đến bạn khi nghỉ cùng chúng tôi! Chân thành cảm ơn. ===***=== Dear Mr. Khoa,, Thank you very much for your choice to stay at Pho Hoi Riverside Resort. How helpful for us to read our past guest's comments. And we’re always eager to hear what you liked and how we might improve. Do hope that we can welcome and serve you once again in future and bring your fully happy staying! Thanks and best regards,

Dear Sim Yan, Thank you very much for your choice to stay at Pho Hoi Riverside Resort. How helpful for us to read our past guest's comments. And we’re always eager to hear what you liked and how we might improve. Do hope that we can welcome and serve you once again in future and bring your fully happy staying! Sincerely,

Thank you for choosing our hotel for your recent stay in Hoi An, Vietnam. We will work hard to make our guests happy and appreciate your feedback!

Thank you for choosing our hotel for your recent stay in Hoi An, Vietnam. We work hard to make our guests happy and appreciate your feedback!