Hall

Recensioni per AC Hotel by Marriott Dallas Downtown

3.5 out of 5
AC Hotel by Marriott Dallas Downtown
1712 Commerce Street, Dallas, TX

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 513 su 904 recensioni" "
Valutazione di 8 - Buono. 221 su 904 recensioni" "
Valutazione di 6 - Soddisfacente. 81 su 904 recensioni" "
Valutazione di 4 - Scarso. 37 su 904 recensioni" "
Valutazione di 2 - Terribile. 52 su 904 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Taryna, HALLS HEAD

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is centrally located. Within an easy walk to many restaurants, parks and 2 DART stations. Service was friendly and prompt. The room plus public areas such as the business mezzanine, reception, laundry the pool area were very well kept.
Soggiorno di 8 notti a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Taryna, thank you for your kind words! The team at AC Hotel by Marriott Dallas Downtown is thrilled you enjoyed our central location and found our service friendly and prompt. We are glad you appreciated the upkeep of both your room and our public areas. We're looking forward to welcoming you back.

6/10 Soddisfacente

Haley

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 12 mag 2024
We appreciate you taking the time to share your feedback, Haley.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Soddisfacente

Sandra

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I like the aesthetics of my room. I did not like having only one ice machine available on another level which was never able to produce enough ice for my needs (to cool one small cup of Coke as well as a small cup of water. I did not like the limited snack options or having snack machines conveniently located. I did not like having to pay extra for items not available on $15 breakfast menu, ie. egg whites because I can not eat egg yolks.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Sandra, it's great that you admired the room's aesthetics. We understand the concerns raised over the ice machine availability and snack options and will take them into consideration for improving our guest experience. We also appreciate your feedback regarding our breakfast menu. Improvements are constantly being made and your input will play an integral part. We hope you will give us another chance to better serve you in the future.

10/10 Eccellente

MaryEllen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
MaryEllen, thank you for your high rating of AC Hotel by Marriott Dallas Downtown. We're elated you had a satisfying experience. We're looking forward to your next visit.

10/10 Eccellente

Michael

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Michael, thank you for the fantastic rating! It's great to see that your stay at AC Hotel by Marriott Dallas Downtown was exceptional. We can't wait to serve you again soon on your next visit!

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Jessica, thank you for choosing AC Hotel by Marriott Dallas Downtown and sharing such a high rating! We are delighted to know that you had a lovely stay. We certainly hope to welcome you back in the future.

10/10 Eccellente

Peter, Brooklyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Went to ILS2024 at the KBHCC and it was walking distance. Convenient to transit and stores.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Peter, it's wonderful to hear that your stay at AC Hotel by Marriott Dallas Downtown was convenient for your trip to ILS2024 at the KBHCC. Isn't it great when everything is within an easy walking distance? We appreciate you sharing your experience and look forward to welcoming you back during your next visit to Dallas.

10/10 Eccellente

Darion

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Darion, thank you for choosing AC Hotel by Marriott Dallas Downtown for your stay. We appreciate your high rating on Expedia and look forward to your return visit. Best wishes.

10/10 Eccellente

Xavier

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great choice and would stay again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Xavier, thank you for sharing your positive experience. It's wonderful to hear that AC Hotel by Marriott Dallas Downtown served as an excellent choice for your stay. Your willingness to stay with us again is the biggest compliment we could hope for. We look forward to hosting you again in the future.

10/10 Eccellente

David

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
David, it's wonderful to know you had a great experience at AC Hotel by Marriott Dallas Downtown. We are glad to meet your expectations and appreciate the perfect rating. We look forward to welcoming you back on your next visit. Thank you for choosing us.

10/10 Eccellente

Alvaro

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 1 feb 2024
Alvaro, thank you for your outstanding rating of the AC Hotel by Marriott Dallas Downtown. We're delighted to hear your stay with us met your expectations. We eagerly look forward to your next visit.

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Elizabeth, thanks for choosing AC Hotel by Marriott Dallas Downtown. It's absolutely fantastic to know that you had a great experience with us. We would love to welcome you again on your next visit to the city. Safe travels!

4/10 Scarso

Thomas

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Front desk was rude in the morning when I asked about breakfast, which when I checked in on the day before no one mentioned it would be non existent. I was offered complimentary coffee. Major fail and with all the options around I will not be back.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 25 gen 2024
Thomas, we regret to hear about your recent experience. It's always our intention to provide clear information about our amenities and we apologize for falling short this instance. We understand how important breakfast is to start your day and we're sorry for any miscommunication. Concerning your encounter at the front desk, we are committed to ensuring our team members maintain an approachable and respectful attitude. We would appreciate the opportunity to rectify your impressions should you choose to visit again.

10/10 Eccellente

Kara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay for our recent conference!
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 22 gen 2024
Kara, AC Hotel by Marriott Dallas Downtown is thrilled to hear that you enjoyed your stay during your recent conference. We take pride in providing a comfortable and productive environment for all of our guests. We hope to see you again in the future for your conference needs or for a leisurely visit.

8/10 Buono

Sadale

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 22 gen 2024
Sadale, thank you for your time to rate AC Hotel by Marriott Dallas Downtown. Your positive feedback motivates us to continuously provide excellent service. We hope to welcome you back in the near future.

2/10 Terribile

Michael, Fayetteville

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 8 feb 2024
Michael, we noticed your rating and it seems like we didn't meet your expectations during your stay. We would sincerely appreciate if you could provide us with more information about your experience, to help us understand how we can improve moving forward. We hope for an opportunity to exceed your expectations in the future.

10/10 Eccellente

Amanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Great vibes and nice valet service and the pool was best indoor pool I’ve seen in Dallas area
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 9 feb 2024
Amanda, thank you for sharing your wonderful experience at AC Hotel by Marriott Dallas Downtown. It's heartening to know that our unique atmosphere, convenient valet, and impressive indoor pool exceeded your expectations. We value your feedback and look forward to welcoming you back in the near future.

8/10 Buono

Alondra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 24 dic 2023
We appreciate you sharing this positive rating, Alondra!The comfort of our guests is important to us so we can't wait to see you back again at AC Hotel by Marriott Dallas Downtown. We want to share an even more enjoyable experience with you next time.

6/10 Soddisfacente

Edith

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We asked for a room for three adults, offered a rm with 2 Q size beds: more like full. Too small. The coffee machine in the room serves coffee for 2 and no breakfast included.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 21 dic 2023
Edith, we appreciate your candid feedback. Regretfully, the bedding size didn't meet the expectations for your group, and the coffee service didn't seem adequate. In the future, we could potentially offer alternate options that may better suit your requirements. Breakfast is not included in all reservations, and we perhaps should have stressed this point more. We thank you for bringing these matters to our attention and hope for another chance to serve you better.

10/10 Eccellente

Danielle

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 21 dic 2023
Danielle, it's wonderful to hear that your experience at the AC Hotel by Marriott Dallas Downtown was satisfactory. We value your feedback and look forward to welcoming you back in the future.

10/10 Eccellente

Dana

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I recently traveled to Dallas for a work retreat. The hotel is immaculate. smells fresh, has a very modern aesthetic. The staff was very pleasant and attentive. We had breakfast and dinner at the bar. Food was decent for hotel food but there are several restaurants near by and you can uber eats. The AC hotel is conveniently connected to the residence inn and the hampton inn. Both very clean properties with incredibly helpful staff. I worked with Joyce Oliver in sales to secure a meeting space at the Hampton Inn. We were able to remain indoors to access both properties. There is also a starbucks in the building on the 1st floor on the Hampton Inn side. Our rooms were super clean and spacious. For ladies, I do recommend bringing a travel light for make up application. I think this is true for most hotels. I highly recommend the property. It seems to popular for business travel.
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Dana, it's refreshing to hear of your excellent experience at AC Hotel by Marriott Dallas Downtown. We strive to offer an invigorating and streamlined stay, so we're delighted our fresh ambiance and modern aesthetic met your expectations. Also, our team members take pride in being attentive, and we are ecstatic they could contribute to your positive experience. Understanding that we are interconnected with other pristine properties for the convenience of our guests is certainly one of our unique features too. It's also great to hear that our clean and roomy accommodations impressed you. Your recommendation truly stands as a testament to our standards for business travel. We look forward to your return should your travels bring you back to Dallas.

10/10 Eccellente

Ashley

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The good and the bad
Loved the room. Nice and modern yet comfy too. My shower set up was broken but worked and it did not hinder my stay. BUT, the fragrance in the lobby is really overpowering. Additionally, the restaurant had been closed over Thanksgiving so they were limited on what they could serve and burgers were pretty much it. The burger was terrible, they gave only a few chips and yet it was all they could offer. I threw it away and said nothing more. There was no fixing that.
Soggiorno di 3 notti a novembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Ashley, it's delightful to hear that you appreciated the contemporary comfort of your room at AC Hotel by Marriott Dallas Downtown. We're sorry to hear about your shower and appreciate your understanding. We do take note of your feedback on the lobby aroma and the limited menu during your visit. We're always striving to ensure our guests have an exceptional experience and your insight is valuable in this pursuit. We hope you'll consider a return visit in the future to experience the full range of our dining offerings.

8/10 Buono

Lisa

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 5 dic 2023
Thank you for taking the time to share your review with us, Lisa!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to AC Hotel by Marriott Dallas Downtown. Thank you and have a wonderful day!

8/10 Buono

Simon

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Stayed at the hotel for 7 nights as was in town for the JFK 60th Anniversary and a couple of other events. It’s in a REALLY good location and easy walkable to most places. Dealey Plaza was a casual 10 min walk. There are a few bars and restaurants about too plus x3 seven eleven stores in easy walking distance. The hotel itself was very nice in terms of appearance and decor. The room I had was lovely and tastefully decorated and looked high end. The beds were extremely comfy and the shower fab. The smart tv also let you connect to YouTube which was a bonus. The one thing that sadly stood out for me was the pretty not interested aspect of the staff. It’s not to say they were rude; but generally things just felt a bit self service. I think Thanksgiving meant many people were away, but the hotel generally felt a bit soulless.. it didn’t bother me too much as I was out a lot; but walking in and out no one really says anything to you. Location of reception doesn’t help with that as you don’t walk past this area to go to the room. The room was really lovely but had zero information anywhere about the hotel, swimming pool times, room service, restaurant opening and menus? I wasn’t given anything at reception and sadly it prompted me to eat out (which was probably cheaper). Overall thought on balance I had a really good stay and would stay again despite the feedback. It just doesn’t have a staff wow factor despite the lovely interior. The surrounding area I avoided after dark.
Soggiorno di 7 notti a novembre 2023
Risposta di Customer Service, il giorno 28 nov 2023
Simon, we appreciate you taking the time to leave us a review. We're delighted to hear that our convenient location and the high-end decor of our rooms at AC Hotel by Marriott Dallas Downtown enhanced your stay. We are glad to know that you found the beds comfortable and the smart TV feature beneficial.However, we are sorry to hear that you found the interaction with our team members somewhat lacking and the hotel felt somewhat vacant. We aim to create a welcoming atmosphere for all our guests and will take your feedback on board to improve our services in this regard.Please know, any information related to the amenities in the hotel, like pool timings or restaurant schedules, can be easily procured from our concierge services. Next time, we encourage you to reach out to our team members who are more than willing to assist.We are thrilled that despite your comments, you enjoyed your visit overall, and we would be honored to have another opportunity to serve you in the future. Your constructive feedback is instrumental in helping us elevate guest experiences in the future.

6/10 Soddisfacente

Monica

Non mi è piaciuto: Servizi
3 time I stayed and each time I’ve had a problem with the toilet
Soggiorno di 4 notti a novembre 2023
Risposta di Customer Service, il giorno 20 nov 2023
Monica, we're sorry to hear about the issues you've faced during your stays, particularly with the bathroom facilities. Your feedback is important and plays a key role in helping us improve. Rest assured, we're dedicated to ensuring all our facilities are up to the mark. We hope to have another chance to serve you better in the future.

6/10 Soddisfacente

Samira

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Young man who checked us in was not feeling friendly, rude & short.
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 19 nov 2023
We appreciate you taking the time to reach out to us, Samira.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

10/10 Eccellente

Samar

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoy in the hotel , it is comfortable and clean
Soggiorno di 3 notti a novembre 2023
Risposta di Customer Service, il giorno 13 nov 2023
Samar, we're thrilled to hear you enjoyed your stay at AC Hotel by Marriott Dallas Downtown. It's fantastic to see you appreciated the comfort and cleanliness during your visit. We strive to ensure our guests have a delightful experience. Thank you for your kind words and we look forward to your next visit.

10/10 Eccellente

Oscar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great property excellent location
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 5 nov 2023
Thank you for taking the time to leave this wonderful rating, Oscar! We hope to see you again soon at AC Hotel by Marriott Dallas Downtown so we can share yet another amazing experience!

10/10 Eccellente

Alvaro

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Customer Service, il giorno 21 ott 2023
Thank you for this excellent rating, Alvaro!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at AC Hotel by Marriott Dallas Downtown! We'd love to host you again someday for yet another unforgettable visit.

10/10 Eccellente

helen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Friendly staff, clean and comfortable room, beds were really comfortable and after a long flight very much needed. Location is good, not far from some great bars
Soggiorno di 2 notti a settembre 2023
Risposta di Customer Service, il giorno 1 ott 2023
Helen, thank you for taking the time to share your experience at AC Hotel by Marriott Dallas Downtown. We're thrilled to hear that you found comfort in our rooms and appreciated the location. It's great to know our team members played a significant role in your pleasant stay. Thank you for highlighting the friendliness of our team. We look forward to welcoming you back after more of your long flights!

10/10 Eccellente

Alvaro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Customer Service, il giorno 21 set 2023
Alvaro, thank you for taking the time to rate your stay. AC Hotel by Marriott Dallas Downtown is thrilled to know that you had a pleasant experience. We're looking forward to welcoming you back at our hotel in the future.

10/10 Eccellente

Katia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 11 set 2023
Thanks, Katia! It's outstanding your time at AC Hotel by Marriott Dallas Downtown was fantastic. We can't wait until your next visit!

10/10 Eccellente

Courtney, Luling

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was close walking distance to a lot of good places to eat and activities
Soggiorno di 4 notti a settembre 2023
Risposta di Customer Service, il giorno 8 set 2023
Courtney, it's wonderful to hear that the location of AC Hotel by Marriott Dallas Downtown was convenient for your needs. We know how important it is for our guests to have access to a variety of dining options and activities nearby. We appreciate your feedback and hope to serve you again soon!

10/10 Eccellente

Verónica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location in downtown Dallas. The room is super confortable and clean.
Soggiorno di 2 notti ad agosto 2023
Risposta di Customer Service, il giorno 15 ago 2023
Verónica, we're thrilled to know you enjoyed your stay at AC Hotel by Marriott Dallas Downtown. It's wonderful to hear you appreciated our prime location and found your accommodations comfortable and spotless. Come back and see us anytime you return to the city.

10/10 Eccellente

George

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice staff
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 14 ago 2023
George, thanks for your gracious comments. We're delighted to know you found our team members at AC Hotel by Marriott Dallas Downtown accommodating. We sincerely appreciate your feedback and look forward to welcoming you back soon for another wonderful experience.

10/10 Eccellente

Hosea

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di Customer Service, il giorno 1 ago 2023
Thanks for the perfect rating, Hosea!We're pleased to hear that you have fully enjoyed your stay at AC Hotel by Marriott Dallas Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Eccellente

RoyAllan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
SOLDIER NEUGENT
Hey, I really enjoyed my stay. They made me feel right at home. I’m a soldier just getting back from deployment so I wanted to unwind and relax. This place was awesome.
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 1 ago 2023
Hello RoyAllan,Wonderful to hear that your stay at the AC Hotel by Marriott Dallas Downtown was enjoyable and provided the much-needed relaxation after your deployment. We are grateful for your service and delighted to have been your home-away-from-home. Looking forward to welcoming you back on your next visit. Safe travels.

10/10 Eccellente

Petra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were professional and very friendly. The rate was fair. I would recommend this hotel to others who visit Dallas.
Soggiorno di 3 notti a luglio 2023
Risposta di Customer Service, il giorno 30 lug 2023
Thanks for the splendid review, Petra!It's fantastic you had such an excellent experience at AC Hotel by Marriott Dallas Downtown and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.

6/10 Soddisfacente

Charles

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 28 lug 2023
Thank you for sharing, Charles.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Eccellente

Leticia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo bien muy bien
Soggiorno di 3 notti a luglio 2023
Risposta di Customer Service, il giorno 26 lug 2023
¡Gracias por compartir tu calificación perfecta con nosotros, Leticia!¡Es maravilloso ver cuánto apreció su tiempo en AC Hotel by Marriott Dallas Downtown! Queremos que todos se sientan como en casa en AC Hotel by Marriott Dallas Downtown. ¡Poder crear una sensación de hogar es exactamente lo que pretendemos hacer!¡Esperamos poder compartir otra experiencia increíble contigo pronto!

8/10 Buono

Brandee

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice overnight stay for a company event. Property was in a popular location and easily accessible. Rooms were clean and up to date. Service was mediocre but available. I would definitely stay again if needed.
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 25 lug 2023
Hello Brandee,Thank you for taking the time to share your experience at AC Hotel by Marriott Dallas Downtown. It's delightful to hear you enjoyed our convenient location, modern amenities, and the cleanliness of our rooms. In regards to our service, we always strive to exceed the expectations of our guests and will take your feedback under consideration. We look forward to welcoming you back in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di Customer Service, il giorno 25 lug 2023
Thank you for leaving us a perfect rating! We look forward to seeing you again soon so we can share another exceptional experience with you at AC Hotel by Marriott Dallas Downtown!

8/10 Buono

Shelley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Customer Service, il giorno 3 lug 2023
Thank you for taking the time to leave us a 4/5 rating, Shelley!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at AC Hotel by Marriott Dallas Downtown.

4/10 Scarso

Catherine

Soggiorno di 4 notti a giugno 2023
Risposta di Customer Service, il giorno 3 lug 2023
Thanks for the feedback, Catherine.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Eccellente

Kandace

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a giugno 2023
Risposta di Customer Service, il giorno 14 giu 2023
Thanks for the fantastic rating, Kandace!It's outstanding we could exceed your expectations during your stay at AC Hotel by Marriott Dallas Downtown. We're all looking forward to your next stay with us.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2023
Risposta di Customer Service, il giorno 14 giu 2023
Thank you for sharing your thoughts with us, David!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to AC Hotel by Marriott Dallas Downtown.

8/10 Buono

Howard

Soggiorno di 4 notti a giugno 2023
Risposta di Customer Service, il giorno 26 giu 2023
Thanks for the 4/5 rating, Howard!We're happy you had such a lovely stay at AC Hotel by Marriott Dallas Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

6/10 Soddisfacente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I didn’t like the noise from cars racing all night long as if it was a car racing competitor exactly in front of the hotel. Unfortunately my room was # 405 facing the Main Street. Had I know this I would have requested a room on the backside of the building . Next, the sink in the bathroom was inoperable the entire stay. Water pressure was horrible in the sink. That’s very frustrating. Lastly the toilet didn’t flush properly at all. I had to call to request for maintenance to come up to fix the problem. My opinion is that this hotel needs to do an annual inspection in all the rooms so that this don’t occur . It was a inconvenience for me not being able to flush the toilet and use the water in the sink normally. I would not refer a friend to stay here for those reasons forementioned. This was the first time that this has happen to ne staying at a hotel. Especially with such high price that came with too many inconveniences within the room period.
Soggiorno di 3 notti a maggio 2023
Risposta di Customer Service, il giorno 31 mag 2023
Thank you for taking the time to share your feedback, Lisa.It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

6/10 Soddisfacente

ramona

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a maggio 2023
Risposta di Customer Service, il giorno 31 mag 2023
Thank you for sharing your feedback, Ramona!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Eccellente

MARIA JOSE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Helpful staff
Soggiorno di 2 notti a maggio 2023
Risposta di Customer Service, il giorno 22 mag 2023
Thank you for the amazing rating, Maria!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel by Marriott Dallas Downtown soon!Thanks again for leaving your feedback!