Esterni

Recensioni per Comfort Suites North Dallas

2.5 out of 5
Comfort Suites North Dallas
13165 Central Expressway, Dallas, TX

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 241 su 672 recensioni" "
Valutazione di 8 - Buono. 210 su 672 recensioni" "
Valutazione di 6 - Soddisfacente. 112 su 672 recensioni" "
Valutazione di 4 - Scarso. 46 su 672 recensioni" "
Valutazione di 2 - Terribile. 63 su 672 recensioni" "

7,8/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Tatyana

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Floors are not very clean. Bathtub clogs up. It’s ok just to sleep over,
Soggiorno di 2 notti a maggio 2024
Risposta di Susan, il giorno 12 mag 2024
I am sorry to hear about your stay with us. Did you inform the front desk of your issues?

2/10 Terribile

Ashley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lack of ALL communication skills and Lack of intelligence and horrible customer services
Soggiorno di 2 notti a maggio 2024
Risposta di Susan, il giorno 20 mag 2024
I am very sorry to hear about your stay, I will work with the front desk

2/10 Terribile

Ashely

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Customer Service was Horrible and the receptionist was rude everyone had an attitude did not want to work couldn’t get towels and just whole experience was horrible and I will never return
Soggiorno di 1 notte a maggio 2024
Risposta di Susan, il giorno 20 mag 2024
I am very sorry to hear about your stay with us. We normally have towels sent to room if you request them, I will look into this issue to make sure it does not happen again.

6/10 Soddisfacente

Matthew

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia
Stay was nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Susan, il giorno 12 mag 2024
Thank you

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
👍
Soggiorno di 3 notti ad aprile 2024
Risposta di susan, il giorno 12 mag 2024
Thank you

10/10 Eccellente

Samantha

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
I only had 3 issues; 1. the bath tub was full of hair, 2. the sheet had a stain on it which indicated to me that it was never changed from previous customer, & it made me quite uncomfortable, and 3. when I went to breakfast at 9am practically everything was done (this 3rd point I didn’t mind too much, but the other 2 was high on my list). 1 and 2 totally turned me off
Soggiorno di 1 notte ad aprile 2024
Risposta di Susan, il giorno 16 apr 2024
I am sorry to hear you had some issues during your stay with us. I have passed on the issues to the correct departments so the issues can get fixed. I do hope you will stay with us again.

10/10 Eccellente

Bessie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was super friendly and room was very nice!
Soggiorno di 2 notti ad aprile 2024
Risposta di Susan, il giorno 16 apr 2024
Thank you. We are glad you had a great time with us.

6/10 Soddisfacente

Bridget

Mi è piaciuto: Personale e servizio
Its an older property. Area is very congested and lots of traffic.
Soggiorno di 1 notte ad aprile 2024
Risposta di Susan, il giorno 16 apr 2024
Yes we are an older building. We are at the intersection of 2 major highways. We do try to keep the hotel in nice condition and we are going to be doing upgrades within this year.

2/10 Terribile

Tyrell

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not clean! Bes bugs and roaches. Told staff but they were already aware and did nothing. Left same day!
Soggiorno di 2 notti a febbraio 2024
Risposta di Susan, il giorno 17 feb 2024
I am very sorry about the issues you had during your stay and we did have the room looked at and no bedbugs were found nor has there been any in past. You did stay one night and left the next morning. I do hope you will stay with us again.

10/10 Eccellente

Jesus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Susan, il giorno 25 mar 2024
Thank you for the 10 out of 10 score.

10/10 Eccellente

Larrry

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Little bit old but okay
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Amanda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Theresa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Harold

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good place
A good place to stay, easy to get to clean, looks a little worn, but a good breakfast. It is right off 75 so there will be a little traffic noise,but a good place anyway.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

L

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Norma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Kelly

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The First Room had a roach..the one we moved to was actually not bad for the price..it was a little dated...but the sofa bed had zip ties holding up tue bottom structure...had to get some from the front desk...because my feet dropped down about 6 inches without them..well my mom ended up sleeping on the sofa bed..and the mattress was nothing but springs and very uncomfortable...the indoor pool was cold and dirty..had stuff floating on top..the hall had a smell..the breakfast was decent..the front desk staff..two in particular were nice but were unprofessional in thier speech and cussed in front of my young children..which i didnt appreciate..there were some sketch looking people in the parking lot and one starred us down until he had our attention and then asked for money...but i have stayed at worse
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Chavez

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Journalist
King suite was perfect for my visit. Plenty of space and very clean. Hotel clerk with the nose ring had the best customer service ever!! I apologize for not remembering your name. Forgive me. Recommending friends and family here!! Thank you
Soggiorno di 1 notte a gennaio 2024
Risposta di Susan, il giorno 9 gen 2024
Thank you for letting us know how your stay was and the front desk name was TIffany.

2/10 Terribile

Heather Jo

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awful smell in the elevator! Never saw housekeeping or even offered the option. The hotel is run down and breakfast leaves much to be desired!
Soggiorno di 4 notti a gennaio 2024
Risposta di Susan, il giorno 9 gen 2024
I am very sorry about the issues during your stay. We do offer housekeeping on the 2nd day of your stay and you may also request it if needed.

6/10 Soddisfacente

jorden

Soggiorno di 1 notte a dicembre 2023
Risposta di Susan, il giorno 9 gen 2024
Thank you

6/10 Soddisfacente

David, Longview

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
It was a peaceful night, beds were very comfortable to sleep. Appreciated that the bathroom had plenty of towels that were soft. Loved the adjustable temperature in the room.
Soggiorno di 1 notte a dicembre 2023
Risposta di Susan, il giorno 9 gen 2024
We loved hearing about your stay with us and do hope you chose to stay with us again.

10/10 Eccellente

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was very spacious and clean.
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 28 nov 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Buono

JACLYN C

Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 21 nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Buono

Mark

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Receptionist was Nice and Professional, my Best friend and I had a Ball there.I recommend this facility to anyone. We will be Back ..
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 21 nov 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Buono

Kimberly

Soggiorno di 1 notte a novembre 2023
Risposta di Susan, il giorno 9 gen 2024
Thank you

8/10 Buono

Latrena

Soggiorno di 2 notti a novembre 2023
Risposta di Susan, il giorno 9 gen 2024
Thank you

8/10 Buono

Devlin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 6 nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Eccellente

Chad

Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 6 nov 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Soddisfacente

Lauren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Let me begin by saying the front desk staff is AMAZING. So efficient. So wonderful. So welcoming. The sheets and towels were SO CLEAN and crisp and wonderful. The breakfast was GREAT and area was CLEAN! But the armchair and couch in the room were too dirty and broken down to sit on. It definitely needs a shampoo and I can’t imagine having someone sleep on it or the pullout. The parking was FREE but really could have been better lit. If you’re a woman traveling alone or with small kids I don’t recommend.
Soggiorno di 1 notte a ottobre 2023
Risposta di Sophia CSR, il giorno 27 ott 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Buono

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 27 ott 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Eccellente

Irving

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel; recommended.
This hotel has everything you need; microwave, fridge, clean towels, lots of hot water and a good breakfast including sausages, scrambled eggs and waffles. We found nothing to criticise.
Soggiorno di 3 notti a settembre 2023
Risposta di Sophia CSR, il giorno 16 ott 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

Ranee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to where I needed to be.
Soggiorno di 2 notti a settembre 2023
Risposta di Sophia CSR, il giorno 3 ott 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Eccellente

iderimo

Very clean accommodation. Friendly staff I recommend this property. Cheers.
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 27 set 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Scarso

Lijia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The room smelled terrible. I had to wore a mask during sleeping. I won't book the hotel anymore
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 5 set 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Eccellente

Angela

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 5 set 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terribile

Inderdeep, Seattle

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Right from the time we entered the property there was a very strong smell in the air from the super old carpets and moisture and mold trapped in them. The disposable plates provided for breakfast could barely hold a tiny muffin. Only person nice in the staff was the breakfast kitchen lady.
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 31 ago 2023
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Eccellente

Danielle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed
Soggiorno di 3 notti a luglio 2023
Risposta di Sophia CSR, il giorno 17 lug 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Scarso

Yemisrach

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Smile bad in the room . It had mold smile to it .
Soggiorno di 4 notti a luglio 2023
Risposta di Sophia CSR, il giorno 12 lug 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Scarso

Patrick

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Average facilities in need of update
Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 7 lug 2023
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

6/10 Soddisfacente

Daniel

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was very friendly, but room was dated and cleanliness could have been improved. Air conditioner functioned poorly throughout our stay.
Soggiorno di 1 notte a giugno 2023
Risposta di Sophia CSR, il giorno 7 lug 2023
Hi Daniel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our friendly staff and apologize for any inconveniences you experienced during your visit. We sincerely apologize for the dated appearance of your room and any cleanliness issues you encountered. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your comments have been shared with our housekeeping team, and we will take immediate steps to address the areas that require improvement. Regarding the air conditioner, we apologize for the inconvenience caused by its poor functionality. We understand how important a comfortable temperature is for a pleasant stay, and we regret that we were unable to provide you with the desired level of cooling. We have alerted our maintenance team to thoroughly inspect and rectify the issue to prevent any future occurrences. At our hotel, guest satisfaction is our top priority, and we appreciate your valuable feedback, as it helps us identify areas where we can enhance our services. We would like to assure you that your concerns are being taken seriously, and we will work diligently to make necessary improvements to provide a better experience for our guests.

2/10 Terribile

Adam

Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 5 lug 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Scarso

Edna

Soggiorno di 3 notti a giugno 2023
Risposta di Sophia CSR, il giorno 5 lug 2023
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 Buono

Jeronimo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 5 lug 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 Soddisfacente

Claw

Mi è piaciuto: Personale e servizio
Our first night, they give us a room that smell like smoke. It’s smell so bad and I’m currently pregnant. I couldn’t sleep. I open the window and it doesn’t work. The next day the staff give us another room that was much better. The staff was friendly.
Soggiorno di 3 notti a giugno 2023
Risposta di Sophia CSR, il giorno 3 lug 2023
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Eccellente

IVAN, RAVENSDALE

Soggiorno di 1 notte a giugno 2023
Risposta di Sophia CSR, il giorno 20 lug 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

Jazzmen

Soggiorno di 1 notte a giugno 2023
Risposta di Sophia CSR, il giorno 18 lug 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terribile

amal

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
What i liked is the convenience of been close to everything. What i didn't liked : The room smells like fish smell, you can feel the moisture in the carpet and the smell is horrible, smells very bad . the bathroom door dosen't close, i called front desk and let them know, they said they will fix it. I never heard from them again. I wouldn't recommend this Comfort Suites at Dallas.
Soggiorno di 3 notti a giugno 2023
Risposta di Sophia CSR, il giorno 19 giu 2023
Hello,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Eccellente

Rhonda

Soggiorno di 1 notte a giugno 2023
Risposta di Sophia CSR, il giorno 12 giu 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

Delia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Enjoyed my stay would definitely recommend
Soggiorno di 2 notti a giugno 2023
Risposta di Sophia CSR, il giorno 5 giu 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

JOE

Mi è piaciuto: Pulizia e personale e servizio
The property is ok. Elivator needs attention. Staff excellent. Room had a smell. Decent for the price.
Soggiorno di 1 notte a maggio 2023
Risposta di Sophia CSR, il giorno 31 mag 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!