Hi Sameer,Many thanks for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future.

Hi Paul,Thank you for sharing your detailed feedback with us. We're glad to hear that you found our hotel to be an excellent value, quiet, and peaceful, with convenient parking and well-furnished rooms. We appreciate your understanding regarding our deposit policy, aimed at maintaining our facilities for all guests. We apologize for any inconvenience regarding the limited office hours and the absence of a grab-and-go breakfast, and we will ensure clearer communication on our website. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit to Dallas.

Dear Guest,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

Hi Himanshu,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

Dear Guest,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

Dear Emily, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the room's cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

Dear Kathy, We deeply regret the inconvenience you encountered during your recent stay. Your experience falls short of the high standards we aim to uphold for all our guests. We apologize for the miscommunication regarding our front office hours and the unavailability of assistance when you needed it most. Please know that we take your feedback seriously and are actively working to address the issues you raised to ensure they are not repeated. We sincerely hope you will consider giving us another chance to exceed your expectations in the future. Your comfort and satisfaction are of utmost importance to us, and we would be grateful for the opportunity to provide you with a much-improved stay.Sincerely,Hotel Management

Dear Xianguo, We apologize for the oversight you experienced during your stay. It is disheartening to hear that our staff was not readily available when needed. We understand the importance of prompt assistance and regret any inconvenience caused by this lapse in service. Your feedback is invaluable in helping us address areas for improvement, and we will take immediate steps to ensure better visibility and availability of our team members in the future. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Sincerely,Hotel Management

Dear Guest,Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

Hi Weng,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

Hi Ramiro,Thank you for sharing your feedback about your stay with us! We apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are investigating your feedback to take committed steps to rectify them and ensure this does not happen again.

Hi Donald,We're delighted to hear that you're enjoying your stay with us and that you find the atmosphere peaceful and quiet. Creating a serene environment for our guests is a priority. Thank you for choosing our hotel, and we hope you continue to have a wonderful experience during your time with us!

Dear Clare, Thank you for sharing your recent experience with us. We are committed to providing a safe and enjoyable experience for our guests and are pleased to hear that our staff was able to assist you during your stay. However, we are sorry for the inconvenience caused by unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management

Hi Emily,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

Hi Ralph,We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback regarding the room allocation, cleanliness, and overall experience is deeply concerning and not reflective of our standards. Please contact our management team immediately to address your concerns. We value your satisfaction and aim to resolve this matter promptly. Thank you for bringing this to our attention.

Hi Hrishikesh,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

Hi Susan,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

Dear Naveen, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

Hi Judie,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Tammy, thank you for being a guest at our hotel. We understand the importance of providing our guests with a peaceful, comfortable, and clean environment, and we regret falling short in this regard. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control; we will address this with our housekeeping team to inspect and treat each room as a precaution. We also apologize for the disturbance you experienced due to the noise from the neighboring rooms. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable as we continuously strive to improve our guests' experience. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a much better experience.Sincerely,Hotel Management

Dear Adam, Please accept our sincere apologies for failing to meet your expectations or our high standards. We genuinely regret our associates were not as responsive and attentive as they should have been on this visit. We understand your predicament and will address this appropriately to see what went wrong and prevent future occurrences. Further, please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges. We look forward to hearing from you soon.Sincerely,Hotel Management

Dear Lakendria, Thank you for choosing us. We are sorry for not providing you with a relaxed stay while you were here and had issues that impacted the visit. Our front desk team is available to help and can handle such concerns and make your time comfortable. Please connect with them on your every visit. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management

Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

Dear Robin, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We've shared your concerns with the appropriate individuals, and we're following up to figure out how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Santosh, We sincerely apologize for the issues you encountered during your stay at our hotel. We take cleanliness and pest control very seriously and deeply regret falling short of meeting your expectations in these areas. Your feedback is valuable to us, and we will address these concerns with our team to ensure that such incidents are not repeated in the future. We appreciate your feedback and hope you will consider giving us another chance to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Erika, Thank you for evaluating your recent visit to our hotel. Our goal is to deliver an exceptional experience for every guest. Therefore, we sincerely regret our oversight in preparing your suite and even more so for failing to resolve this to your satisfaction. We apologize for the concern regarding the mentioned pest and how this tarnished your experience. Our pest control provider does service our hotel on a routine basis. Even so, we will inspect the room you occupied for any lacking aspects and prevent such problems from affecting future guests. We hope you will allow us the opportunity to host you again, as we are fully committed to regaining your confidence in us.Sincerely,Hotel Management

Dear James, Thank you for reviewing your stay with us. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. We appreciate you bringing this to our attention and would welcome another opportunity to provide the excellent hospitality for which we are known. Sincerely,Hotel Management

Dear John, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Furqan, We regret the inconvenience you encountered in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management

Dear BRITTANY, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Bronte, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Las Colinas.Sincerely,Hotel Management

Dear Allen, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Sincerely,Hotel Management

Dear Vanessa, Thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve our service. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Jose, Thank you for being our guest. We apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate our daily checklists' importance to ensure this isn't repeated. Considering our location, we hope you will give us another opportunity to provide a better experience on your next stay. Sincerely,Hotel Management

Dear Christine, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Sarah, thank you for taking the time to comment on your stay. We empathize with your frustration with the unpleasant experience while checking in. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. Your feedback will be used to improve our services, and we appreciate your patience. Sincerely,Hotel Management

Dear Leticia, it was a pleasure to read your fantastic review of our Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear joel, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Srinivasa, thank you for reviewing your stay at Extended Stay America. We are glad to know you had a pleasant stay. We strive to provide a comfortable experience to all our guests. Also, we have noted your feedback about the breakfast and shared it with the brand leaders to guide them to make more choices. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management