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Recensioni per Motel 6 Grand Prairie, TX - Near Six Flags Drive

2 out of 5
Motel 6 Grand Prairie, TX - Near Six Flags Drive
1108 N Highway 360, Grand Prairie, TX

Recensioni

6,0
Valutazione di 10 - Eccellente. 188 su 1000 recensioni" "
Valutazione di 8 - Buono. 205 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 192 su 1000 recensioni" "
Valutazione di 4 - Scarso. 164 su 1000 recensioni" "
Valutazione di 2 - Terribile. 251 su 1000 recensioni" "

5,8/10

Pulizia

6,4/10

Personale e servizio

5,2/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

5,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Edgar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good service
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Edgar,We are delighted to hear that you had a positive experience with our service. We aim to provide excellent customer care to all our guests and are pleased that we met your expectations. Your feedback is truly appreciated, thank you for choosing to stay with us.

6/10 Soddisfacente

Hugo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Hugo, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any feedback from your recent stay. We look forward to welcoming you back soon for an improved experience.

2/10 Terribile

Billy

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I couldn’t even sleep there. There was a bloodstain on the bed. They wouldn’t give me another room roaches.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Billy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Scarso

Guadalupe

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It is hard to get to property and too many people sitting in their cars at night in the hotel's parking lot makes you feel uncomfortable
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Guadalupe, We apologize for any discomfort caused during your stay. Your feedback is valuable and will be shared with our team for improvement. We hope you will consider contacting management to discuss your concerns further.

8/10 Buono

Zuleyka

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good for one night stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Zuleyka,We are glad to hear that you found our hotel suitable for your one-night stay. Thank you for choosing to stay with us.

4/10 Scarso

Robert, Mineola

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Property is very utilitarian. Management is UN FLEXIBLE. Kind of out of the way. Absolutely no amenities. Was clean.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Robert, We appreciate your feedback on our property and cleanliness. While we're sorry to hear you found us out of the way and lacking amenities, we strive to offer a straightforward stay for our guests. Your comments about flexibility will be shared with the team for future improvements.

2/10 Terribile

Rolando

Non mi è piaciuto: Pulizia
First it took over 30 mins to find my reservation the room was dirty it super stink
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Rolando, We're sorry to hear about the issues you encountered during your stay. We recommend contacting our management team directly to address your concerns and provide feedback for improvement. Thank you for bringing this to our attention.

2/10 Terribile

Sandra

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was so noisy and loud, I couldnt sleep! And noone told us there was an elevator. We had an elderly lady with us and it was hard for her to take the stairs. I do not recomend it.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 mar 2024
Hello Sandra, We apologize for the inconvenience you experienced during your stay. We value your feedback and will share your comments with the management team for their review. Should you have any further concerns, please reach out to our management directly for further assistance.

10/10 Eccellente

Jose freddy

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Jose freddy,We are thrilled to hear that you enjoyed your stay with us! Please feel free to reach out to us directly if you have any further comments or suggestions. We hope to welcome you back again soon for another fantastic experience!

6/10 Soddisfacente

Roxzanne

Nibe
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 1 mar 2024
Hello Roxzanne, We appreciate you taking the time to share your feedback with us. If you have any further concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Eccellente

Germaine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 29 gen 2024
Hello Germaine,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We hope to have the opportunity to welcome you back in the future for another fantastic stay. Safe travels!

2/10 Terribile

DeAnna

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
There were roaches coming out of every where we had to shake our things before we took them out
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello DeAnna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Buono

Armando

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 16 gen 2024
Hello Armando, We appreciate you taking the time to provide us with your feedback. We strive to provide excellent service to all of our guests and we are glad to hear that you had a positive experience during your stay. If there is anything else we can do for you, please let us know. We hope to welcome you back in the near future.

8/10 Buono

Cyndi

Viaggio con la famiglia
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Cyndi,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a great experience. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terribile

Lovllien

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Customer care staff are pathetic. They yelled at me just to ask if they have any coffee maker. I was going to stay for 5 days and I requested if they can provide me coffee maker. Once the guy yelled at me then I checked out same day and they charged me for 2 days and refunded for 3 days
Soggiorno di 5 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Lovllien, We apologize for any inconvenience you experienced during your stay. We take feedback seriously and will address this with our customer care staff to ensure better communication in the future. Regarding the charges, we can investigate the matter further if you reach out to our management team for assistance. Thank you for bringing this to our attention.

8/10 Buono

Geronimo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
That i got to sleep well without any trouble.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 gen 2024
Hello Geronimo,We are delighted to hear that you had a restful night at our hotel. Guest satisfaction is our top priority, and we are pleased that you had a comfortable experience with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Marisa

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Cowboys game/just an OK spot to stay overnight
The room was very minimal. There's even a huge area where it was wasted space. I need to read details better. Expected at least a mini fridge. None. No iron/board. Very plain. Location is ok. I would not stay there again. The beds moved a lot. Not comfortable at all. Just glad it was for an overnight stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Marisa, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced. We appreciate your suggestion to provide more information about the room amenities and will take it into consideration. Our team is always looking for ways to improve our guests' experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

4/10 Scarso

Daniel

Non mi è piaciuto: Pulizia
Ok stay
Decent price for the game day/ holiday weekend. Decent location also. Room 142 was clean but there were roaches in there. Not sure id want to stay here again if the bug/roach problem isnt fixed
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Daniel, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Scarso

Jeff

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Jeff, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your opinion and encourage you to reach out to us directly with any specific feedback so we can address any issues you may have encountered. We appreciate your business and hope to have the opportunity to better serve you in the future.

10/10 Eccellente

Margarita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
recommend
room pretty clean bed is comfortable refrigerator did work but it was ok we didn’t need it second time staying there would recommend if just staying a few days and i would stay there again when in town
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Margarita,Thank you for choosing to stay with us again and for recommending our hotel. We appreciate your feedback on the cleanliness and comfort of the room. We apologize for any inconvenience regarding the refrigerator and appreciate your understanding. We look forward to welcoming you back on your next visit to town.

2/10 Terribile

Kimberly

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Manager, il giorno 28 dic 2023
Hello Kimberly,We're sorry to hear that you did not have a satisfactory experience at our hotel. Please reach out to us directly so that we can address any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to make it right.

8/10 Buono

Tracey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello Tracey, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Scarso

Scott

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Manager, il giorno 7 feb 2024
Hello Scott, We apologize if your experience at our hotel was not up to your expectations. We value feedback from our guests and would appreciate it if you could provide more details about your stay so that we can address any issues. Please reach out to us directly so that we can make it right.

10/10 Eccellente

Victor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Me gusto lo accesible que esta y elnprecio
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Victor,¡Nos alegra muchísimo saber que encontraste nuestro hotel accesible y el precio adecuado para ti! Nuestro objetivo es brindar a nuestros huéspedes una experiencia cómoda y asequible. Esperamos tener la oportunidad de darte la bienvenida de nuevo en el futuro.

2/10 Terribile

Niki

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Very dirty motel. Random people roaming the parking lot at night. Wouldn’t reccomend .
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Niki,We're sorry to hear about your experience at our motel. The safety and cleanliness of our property are of utmost importance to us. We appreciate your feedback and will address these concerns with our team. Thank you for bringing this to our attention.

6/10 Soddisfacente

Dwight

Mi è piaciuto: Pulizia e servizi
It would been real pleasant put every time i left my room. They went in my room an the last time they left my door open
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 14 dic 2023
Hello Dwight,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take guest privacy and security very seriously and will review this incident with our team to ensure it does not happen again. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for a truly pleasant experience.

2/10 Terribile

Cynthia, colorado springs

Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 14 dic 2023
Hello Cynthia,We are sorry to hear that you did not have a pleasant experience during your stay. We would appreciate it if you could reach out to us directly so that we can address any specific issues you may have encountered.

2/10 Terribile

Alison

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unsafe property don’t have any cameras
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello Alison, Thank you for bringing your concerns to our attention. The safety and security of our guests is our utmost priority, and we take this matter seriously. Please rest assured that we have shared your feedback with our management team for further review and improvement. We strive to create a safe and secure environment for all our guests.

8/10 Buono

Rolando

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello Rolando,We appreciate you choosing our hotel for your stay and we're glad to see that you had a positive experience overall. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Eliberto

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
Maybe use Clorox bleach on cleaning the room
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello Eliberto,Thank you for your feedback. We appreciate your suggestion regarding the cleaning of our rooms. We continuously strive to improve our services and will take your input into consideration. We value your patronage and hope to welcome you back to our hotel in the future.

2/10 Terribile

jesus

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I asked to move to another room but the front desk told me that all the rooms smelled the same.
Risposta di Manager, il giorno 9 feb 2024
Hello jesus, We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a comfortable and pleasant environment for all our guests. We appreciate your feedback and have shared it with our management for further review. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

James

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Manager, il giorno 8 feb 2024
Hello James, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to our hotel directly to share any specific issues you encountered so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Soddisfacente

Dosalind

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Dosalind,We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could please reach out to our hotel directly to share any specific feedback you have, so that we can address any issues. We value your input and are always striving to improve our guests' experience.

8/10 Buono

Martha P.

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Martha P.,Thank you for choosing our hotel for your stay. We value your business and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future.

10/10 Eccellente

Brenda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 8 dic 2023
Hello Brenda,Thank you for choosing our hotel for your stay! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

2/10 Terribile

Sam

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Sam, We're sorry to hear that your experience at our hotel did not meet your expectations. Please feel free to reach out to us directly so that we can address any specific concerns you may have had during your stay. We value feedback from our guests and strive to provide the best possible service.

10/10 Eccellente

Jorge

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jrod
Good for price.No microwave,
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello Jorge,Thank you for your feedback. We appreciate your acknowledgment of our hotel's competitive pricing. While we don't provide microwaves in the rooms, we do offer alternative food options in our on-site dining facilities. We hope you had a pleasant stay overall and welcome any future opportunities to serve you better.

6/10 Soddisfacente

Christina

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Christina,We appreciate you choosing our hotel for your stay. If you encountered any issues during your stay, we kindly ask you to reach out to us directly so we can address them properly. Thank you for your support and we hope to have the opportunity to welcome you back again in the future.

2/10 Terribile

Diana

Very dirty, bathroom didn’t work properly. There was a dead roach on top of the fridge. The sheets looked dirty. It was just bad
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Diana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Buono

ladislao

Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello ladislao,Thank you for choosing our hotel for your recent stay. We appreciate your business and are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terribile

Keith

Not a thing
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 26 nov 2023
Hello Keith,Thank you for your feedback regarding your recent stay. We apologize if your experience did not meet your expectations. We appreciate all feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

2/10 Terribile

Julio

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I arrived at 10:30pm to check in from out of town. When i gave my id, the receptionist said that i had already checked in earlier that day and that she had given my key earlier. I told her that it was impossible since i had just arrived from out of town. She showed me the computer and said that someone with my exact name checked in already. Also stated that if i needed another room to pay for it. I called police to see who checked in with my name. When police investigated it turns out that the receptionist checking another different person with my reservation. I believed someone was using my name. Im glad we figured it out and nothing bad happen. Receptionist was on a video chat when i was talking to her. I believe she didnt notice when she made this mistake.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 26 nov 2023
Hello Julio,We apologize for the confusion regarding your check-in experience and any inconvenience it may have caused. Our team sincerely regrets the mix-up with your reservation and the miscommunication with the other guest's check-in. Rest assured, we take guest privacy and security very seriously, and we will review our check-in procedures to prevent such incidents from occurring in the future. Please feel free to contact our management team for any further assistance or concerns you may have.

8/10 Buono

Susan, Plumas Lake

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room looks as if it's been remodeled, however the bathroom doesn't. The room was clean though, and the staff very friendly.
Soggiorno di 3 notti a novembre 2023
Risposta di Manager, il giorno 19 nov 2023
Hello Susan,Thank you for your feedback on your recent stay with us. We appreciate your kind words about our friendly staff and the cleanliness of your room. We value your comments regarding the bathroom and will share them with our team for future improvements. We hope to welcome you back in the future for an even better experience.

2/10 Terribile

Constance

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 19 nov 2023
Hello Constance,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Eccellente

PeiKo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick and easy.. Great customer service..
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello PeiKo,Thank you for taking the time to share your positive experience at our hotel! We pride ourselves on providing excellent customer service and ensuring a quick and easy stay for our guests. We're delighted to hear that you had a great experience with us. Should you have any further feedback or questions, please don't hesitate to reach out to us.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 17 nov 2023
Hello Christopher,Thank you for taking the time to share your rating! We strive to exceed guest expectations and it's great to see that we've succeeded in delivering an exceptional experience. We hope to welcome you back in the future for another unforgettable stay.

2/10 Terribile

Calvin

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Worse experience ever
Had things taking out of my vehicle. Hotel did nothing but ask give number of local pd. Because I was from out of town I did not have time to wait hrs for pd to show up so things that I worked so hard to get are no longer in my possession.
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Calvin, Thank you for bringing this matter to our attention. We understand your disappointment about the incident and apologize for any inconvenience caused. Our priority is the safety and security of our guests, and we always advise contacting the local authorities to file a report for any unfortunate occurrence. We regret that we couldn't personally assist you at the time. We appreciate your understanding and hope you will consider staying with us again in the future.

2/10 Terribile

Angie

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Angie,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to our hotel directly so that we can address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Germaine

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Germaine, Thank you for taking the time to share your feedback. We apologize if your recent stay did not meet your expectations. We appreciate your comments as they help us improve our services. Please reach out to our management team directly, as they would like to address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

8/10 Buono

jay, lubbock

Cost was good , location was good Windows were very dirty and made a terrible first impression . I had winedex in my car so I cleaned them and later showed the attendant who was in the parking lot what a difference this made. The room was 117. A simple widow cleaning would make it look like someone cared about the appearance of cleanliness.
Soggiorno di 3 notti a ottobre 2023
Risposta di Manager, il giorno 9 nov 2023
Hello jay, Thank you for your feedback regarding our hotel. We appreciate your positive comments about the cost and location. We apologize for any inconvenience caused by the dirty windows, but we are glad to hear that you were able to clean them yourself. We will address this issue with our housekeeping team to ensure that such oversight is avoided in the future. Your comments are valuable to us as we strive to provide a satisfactory experience for all our guests.