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Recensioni per Rosewood Mansion on Turtle Creek

5 out of 5
Rosewood Mansion on Turtle Creek
2821 Turtle Creek Blvd, Dallas, TX

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 545 su 691 recensioni" "
Valutazione di 8 - Buono. 79 su 691 recensioni" "
Valutazione di 6 - Soddisfacente. 35 su 691 recensioni" "
Valutazione di 4 - Scarso. 19 su 691 recensioni" "
Valutazione di 2 - Terribile. 13 su 691 recensioni" "

9,6/10

Pulizia

9,6/10

Personale e servizio

9,2/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,6/10

Ecosostenibilità

Recensioni

4/10 Scarso

Marina, Bologna, Italy

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Si paga anche l'aria che si respira
Pregi: tariffa ed ambientazione adeguate al livello di un 5 stelle, stanza ampia, ottimo arredamento, cortesia del personale. Difetti: obbligo di valet parking (tariffa giornaliera doppia di altri 5 stelle in cui abbiamo soggiornato nello stesso mese!) pur essendo disponibile e fruibile autonomamente un ampio parcheggio, piscina piccolissima e malposizionata, wi-fi disponibile ma solo a pagamento (la più cara che si possa immaginare), servizio in camera PROIBITIVO, persino il caffè (in USA lo si ottiene free in ogni grado di albergo, anche in un 3 stelle) a caro prezzo, colazione non inclusa, ristorante INAVVICINABILE, personale cortese ma estremamente sussiegoso. In realtà, anche senza eccedere in extra, bisogna mettere in conto che il prezzo del soggiorno in questo hotel sarà MOLTO PIU' ALTO della cifra dichiarata al momento della prenotazione.

10/10 Eccellente

Joni

Viaggio di coppia
Lovely stay!
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Arthur, New Rochelle

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I hadn't stayed at the Mansion for 20 years, but they still remembered me. Wonderful rooms and property, but it makes little sense to me that we had to find room service in order to order drinks in sitting on the patio because the restaurant closes 3 hours before the bar opens!
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Robin

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very nice stay
Soggiorno di 4 notti a marzo 2024
Risposta di LSA, il giorno 1 mag 2024
Dear Mrs. Dick,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Gudrun

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di LSA, il giorno 28 feb 2024
Dear Mr. Schoeck,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Theresa

Mi è piaciuto: Pulizia e comfort della camera
Our "go to" place in Dallas
This is our go to hotel for our trips to Dallas. It is always a comfortable stay and the Mansion is centrally located.
Soggiorno di 1 notte a febbraio 2024
Risposta di LSA, il giorno 28 feb 2024
Dear Ms. Dickson,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Ronnie

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
You are treated like royalty on each and every stay. Service is absolutely beyond expectations.
Soggiorno di 2 notti a gennaio 2024
Risposta di LSA, il giorno 28 feb 2024
Dear Mr. Safford,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

8/10 Buono

marian a

Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 4 notti a dicembre 2023
Risposta di LSA, il giorno 28 feb 2024
Dear Mr. Miller,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Louis St-Amand Guest Services Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di LSA, il giorno 24 gen 2024
Dear Ms. Gregory,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

6/10 Soddisfacente

Randall

Viaggio di coppia
Mi è piaciuto: Pulizia
Property was underwhelming for the price. Some of staff was not very accommodating.
Soggiorno di 2 notti a dicembre 2023
Risposta di LSA, il giorno 28 feb 2024
Dear Mr. Loydrake,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Louis St-Amand Guest Services Manager

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Simply the best! Even though we were there a short time, I would return in a heartbeat. Beautiful, great service, wonderful decorations, fantastic staff, and an overall outstanding experience. We truly only ordered room service, but it was truly delicious (except for the pizza wraps… not very tasty and strange). We will come again!
Soggiorno di 2 notti a dicembre 2023
Risposta di LSA, il giorno 31 dic 2023
Dear Mrs. Schoellkopf,Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. Thank you for your feedback regarding our wrap offering. It is feedback like yours that will help us improve, and I have shared it with the appropriate team. I certainly apologize for the inconvenience that this caused during your stay.We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

SeungKyom

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di LSA, il giorno 19 dic 2023
Dear Mr. Kim, Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

webb

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We have been fans of the Mansion for many years, we are never disappointed.
Soggiorno di 2 notti a dicembre 2023
Risposta di LSA, il giorno 19 dic 2023
Dear Mr. Sanderson,Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di LSA, il giorno 31 ott 2023
Dear Mr. Press,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Stephanie, Oklahoma City

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is such a beautiful hotel but the customer service really puts it over the top. We enjoyed the bar and the spa on our quick trip and both were great. The grounds are beautiful… we will be back.
Soggiorno di 1 notte a ottobre 2023
Risposta di LSA, il giorno 18 ott 2023
Dear Ms. Aaron,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di LSA, il giorno 18 ott 2023
Dear Mr. Bailey,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Graison

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Louis St-Amand, il giorno 30 set 2023
Dear Mr. Stemper,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Adrian

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Louis St-Amand, il giorno 26 ago 2023
Dear Mr. Robinson,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Beautiful hotel
Soggiorno di 1 notte ad agosto 2023
Risposta di Louis St-Amand, il giorno 1 set 2023
Dear Mrs. White, Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

2/10 Terribile

Jodi

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The pretentious cold staff makes staying at this hotel miserable. Used to travel to Dallas just for this gem of a hotel. It is unbearable now. We do not look or act the part, thank goodness, therefore we do not get the service. Last stay here.
Soggiorno di 2 notti a luglio 2023
Risposta di R. Hurtado, il giorno 23 lug 2023
Dear Jodi,Thank you for your feedback. We are truly sorry to learn of your experience with your recent stay. We hope to have an opportunity to regain your confidence and goodwill and demonstrate the level of service the Mansion is known for. Until then, we will remain at your service. Kind regards, Ramiro Hurtado Front Office Manager

10/10 Eccellente

Fernanda

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Louis St-Amand, il giorno 23 lug 2023
Dear Ms. Alonso,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Simply a fabulous hotel. One that you don’t want to leave. The staff is wonderful discreet and kind. The food is marvelous. Our room opulent without being ostentatious. So happy to stay here for the third time. I’m looking forward to my next visit 😊
Soggiorno di 2 notti a giugno 2023
Risposta di Louis St-Amand, il giorno 6 lug 2023
Dear Mr. John,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

2/10 Terribile

Minjeong

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di M. Incrocci, il giorno 22 lug 2023
Dear MinJeong,Thank you for your feedback. We are truly sorry to learn of your disappointment with your recent stay. We hope to have an opportunity to regain your confidence and goodwill and demonstrate the level of service the Mansion is known for. Until then, we will remain at your service.

10/10 Eccellente

Joel

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful property and staff was amazing!
Soggiorno di 2 notti a giugno 2023
Risposta di Louis St-Amand, il giorno 25 giu 2023
Dear Mr. CollazoThank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Ned

Soggiorno di 1 notte a giugno 2023
Risposta di Louis St-Amand, il giorno 28 giu 2023
Dear Mr. Paniagua,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Oscar

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was all exceptional!
Soggiorno di 2 notti a maggio 2023
Risposta di Louis St-Amand, il giorno 30 mag 2023
Dear Mr. Hernandez, Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon! Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Gary

Soggiorno di 1 notte ad aprile 2023
Risposta di Louis St-Amand, il giorno 29 mag 2023
Dear Mr. Wright,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia
Great staff, tired/dated property
The property is very dated and run down. There is no food/bev service at the pool. Guests have to walk not just through the hotel lobby, but either outside or through the private dining room, to get to the bar. Pool was also very dirty and the planes flying overhead constantly made for a very disruptive experience. Rooms were okay - comfortable enough, but not what you expect when paying a nightly rate as high as they charge. The staff, however, was excellent. Extremely communicative, accommodating, and helpful. They belong at a nicer property!!!
Soggiorno di 2 notti a maggio 2023
Risposta di M. Incrocci, il giorno 25 mag 2023
Dear Anonymous,Thank you for your response and feedback. Please know that we are reviewing your comments in detail in order to provide an improved experience. We appreciate your kind note regarding the staff as I know they work hard to deliver upon a memorable stay experience. We hope to welcome you back to the Mansion someday and will remain at your service.

10/10 Eccellente

Catherine

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di M. Incrocci, il giorno 25 mag 2023
Thank you for your rating! We are pleased to know we exceeded your expectations and look forward to being of service on your next stay.

10/10 Eccellente

Gail, Fairfield

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
What a wonderful delightful surprise! I would definitely recommend staying here!
Soggiorno di 1 notte ad aprile 2023
Risposta di Louis St-Amand, il giorno 1 mag 2023
Dear Mrs. Flynn, Thank you for taking the time to complete share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Charlotte

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved our time there. Everyone was so friendly. The room service was so perfect. Checking in & out went very smoothly. Everyone made us feel right at home. We definitely Will be staying there again.
Soggiorno di 2 notti ad aprile 2023
Risposta di Louis St-Amand, il giorno 24 apr 2023
Dear Ms. Yates,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Marc

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti ad aprile 2023
Risposta di Louis St-Amand, il giorno 24 apr 2023
Dear Mr. Moisi,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Barry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
All the staff were very helpful and friendly. Quality furnishings. Beds were comfortable and quiet. The only minus was a lack of common areas for relaxation/meeting people.
Soggiorno di 2 notti ad aprile 2023
Risposta di Louis St-Amand, il giorno 24 apr 2023
Dear Mr. Toombs,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
The Mansion does not rest on its laurels
Immaculate, spacious and grand Just a lovely spot for a getaway Pool is fab as well. Dining is excellent. Staff is warm and wonderful
Soggiorno di 1 notte a marzo 2023
Risposta di Louis St-Amand, il giorno 11 apr 2023
Dear Mrs. Blumenthal, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Alvaro

Soggiorno di 1 notte a marzo 2023
Risposta di Louis St-Amand, il giorno 11 apr 2023
Dear Mr. Diaz, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia e comfort della camera
The staff was excellent and the rooms were comfortable and quiet and clean
Soggiorno di 1 notte a marzo 2023
Risposta di Louis St-Amand, il giorno 13 mar 2023
Dear Mr. Jordan,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Louis St-Amand Guest Services Manager

10/10 Eccellente

Marisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Comfortable yet elegantly chic
Soggiorno di 2 notti a marzo 2023
Risposta di Louis St-Amand, il giorno 13 mar 2023
Dear Ms. Kunich,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Louis St-Amand Guest Services Manager

10/10 Eccellente

Gregg

Soggiorno di 2 notti a febbraio 2023
Risposta di Louis St-Amand, il giorno 11 apr 2023
Dear Mr. Young, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Joanna

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2023
Risposta di Louis St-Amand, il giorno 11 apr 2023
Dear Mrs. Davalos, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Dang

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Come home to Your Mansion in Dallas!
Beautiful intimate hotel with great service from valet parking with complimentary EV charging to warm fireplace with espresso and cookie station nearby, great place for conversation and chillaxing. Large room with luxurious amenities.
Soggiorno di 1 notte a febbraio 2023
Risposta di Louis St-Amand, il giorno 19 feb 2023
Dear Mr. Phan,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

William

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful property. Amazing staff. Excellent bar and restaurant
Soggiorno di 2 notti a febbraio 2023
Risposta di Louis St-Amand, il giorno 19 feb 2023
Dear Mr. & Mrs. Hopkins,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a febbraio 2023
Risposta di Louis St-Amand, il giorno 19 feb 2023
Dear Mr. & Mrs. Hopkins,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Angelina, Englewood

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
elegance!
Soggiorno di 2 notti a gennaio 2023
Risposta di Louis St-Amand, il giorno 30 gen 2023
Dear Ms. Thomas, Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

10/10 Eccellente

Gabriele

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Safe, quiet, and good service
Soggiorno di 1 notte a gennaio 2023
Risposta di Louis St-Amand, il giorno 24 gen 2023
Dear Ms. Petrylaite,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Gregory

Soggiorno di 2 notti a gennaio 2023
Risposta di Louis St-Amand, il giorno 24 gen 2023
Dear Mr. Hough,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Judd

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Every member of the Rosewood team made us feel like we were their top priority. A great experience.
Risposta di Louis St-Amand, il giorno 24 gen 2023
Dear Mr. Dupuis,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

6/10 Soddisfacente

Fatemah

Soggiorno di 1 notte a gennaio 2023
Risposta di GS, il giorno 17 mar 2023
Dear Ms. Fallahi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Rosewood Mansion on Turtle Creek Team

10/10 Eccellente

eric

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
this is a beautiful property providing a wonderful haven for a traveler staying in Dallas.
Soggiorno di 1 notte a dicembre 2022
Risposta di Louis St-Amand, il giorno 19 dic 2022
Dear Mr. Spencer,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

10/10 Eccellente

Nicholas

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
The service at the mansion is top notch. We felt comfortable and well taken care of the entire time. Room service was delicious and timely. This will continue to be our “go to” hotel when in Dallas.
Soggiorno di 2 notti a dicembre 2022
Risposta di Louis St-Amand, il giorno 19 dic 2022
Dear Mr. & Mrs. Pugh,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

8/10 Buono

Francisco J

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a novembre 2022
Risposta di GS, il giorno 29 dic 2022
Dear Mr. Guerrero,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Mansion on Turtle Creek Guest Services team