Piscina

Recensioni per Super 8 by Wyndham Grapevine/DFW Airport Northwest

2.5 out of 5
Super 8 by Wyndham Grapevine/DFW Airport Northwest
250 East Highway 114, at Main Street, Grapevine, TX

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 412 su 1003 recensioni" "
Valutazione di 8 - Buono. 292 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 148 su 1003 recensioni" "
Valutazione di 4 - Scarso. 75 su 1003 recensioni" "
Valutazione di 2 - Terribile. 76 su 1003 recensioni" "

8,0/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Margarita

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to the baseball field
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Mylinda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location to highway and airport without being in the middle of DFW traffic.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Kirk, Broken Arrow

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff even at 1am
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Hi Krik,We're pleased to hear that our staff provided friendly service even during late hours. Ensuring a welcoming environment for our guests is our priority, and we're glad we could meet your expectations. Thank you for your feedback, and we look forward to welcoming you back for another pleasant stay in the future!

10/10 Eccellente

Muhammad

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was close proximity to DFW airport and Texas Motor Speedway the staff and service was great
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Dear Guest,Pleased to hear that you found our hotel conveniently located near DFW airport and Texas Motor Speedway. Providing excellent service is our priority, and we're glad to hear that our staff met your expectations. Thank you for your feedback, and we hope to welcome you back for another great stay in the future!

6/10 Soddisfacente

Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Sheer Curtains were shredded and the hem had fallen out. The tub needed resurfacing as well. Parking lot was well lit, staff was courteous and it was quiet. Room was clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Hi Thomas,Thank you for bringing the condition of the sheer curtains and tub to our attention. We apologize for any inconvenience caused and will address these issues promptly. We're glad to hear that you found our parking lot well-lit, our staff courteous, and the environment quiet. Your feedback is valued, and we appreciate your acknowledgment of our clean rooms. We hope to welcome you back for an improved experience in the future.

8/10 Buono

DaWaina

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 25 apr 2024
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you had a great experience with us. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

8/10 Buono

Bruce

Mi è piaciuto: Servizi
Perfect for short stay and early morning flight fro DFW
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Hi Bruce,Thank you for sharing that our hotel was ideal for your short stay and early morning flight from DFW. Ensuring convenient accommodations for our guests is our top priority, and we're pleased to have met your needs. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

8/10 Buono

Mike

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Super 8 exceeded our expectations based on the negative reviews we had read. Our room on the 3rd floor was clean, had a decent sized fridge and a comfortable bed. Breakfast was so-so consisting of make your own waffles, two kids cereal options, yogurt and juice/coffee, but I was happy to get anything since we’d paid a fairly low price for a Saturday night. I’d stay again if it were the only option available, but I paid enough to want to look for better options further away in the same price range.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Hi Mike,We're pleased to hear that Super 8 exceeded your expectations and that you found your room clean and comfortable. Thank you for your feedback on the breakfast offerings; we'll continue to strive for improvement. We value your patronage and hope to have the opportunity to provide an even better experience in the future.

8/10 Buono

Nadine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
RAS
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 25 apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Eccellente

Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location, nice rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Hi Thomas,Thank you for your feedback. We're glad to know you found our location convenient and our rooms comfortable. Ensuring a positive experience for our guests is our priority, and we're pleased we met your expectations. We appreciate your comments and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Eccellente

Nikolai

Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 28 apr 2024
Hi Nikolai,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Buono

Amarachi

Very Good
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 25 apr 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

8/10 Buono

Luis

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice clean and affordable place to stay. Motel close to WindstAr Casino
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 7 apr 2024
Hi Luis,We're thrilled to hear that you found our motel to be a nice, clean, and affordable place to stay. Providing comfortable accommodations at a reasonable rate is our goal, and we're glad we could meet your expectations. Our proximity to Windstar Casino adds convenience to your stay, and we appreciate your positive feedback. Thank you for choosing us, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Buono

Ezequiel Mata

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a marzo 2024
Risposta di Sophia CSR, il giorno 1 apr 2024
Hi Ezequiel,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Buono

Kathryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The check in was seamless. The shuttle picked us up at the airport as requested. This visit was for a very brief visit ( due to airline) but the short visit we had was pleasant!
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 28 mar 2024
Hi Kathryn,Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was seamless and that our shuttle service met your needs effectively. Even with your brief visit, we're glad to know that you found your stay pleasant. Your satisfaction is important to us, and we appreciate your kind feedback. Should your travels bring you back our way, we look forward to welcoming you for another enjoyable stay!

10/10 Eccellente

Nancy

Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Hi Nancy,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

10/10 Eccellente

Irena

Mi è piaciuto: Pulizia e personale e servizio
I will return! Reliable and great location.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 25 mar 2024
Hi Irena,We're thrilled to hear that you had a positive experience and that you plan to return! Providing reliable service and a great location is important to us, and we're glad we could meet your expectations. Thank you for your feedback, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

stephanie

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The bed sheets are stained.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 25 mar 2024
Hi Stephanie,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Eccellente

Christine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly greeting after a very long day of travel.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 25 mar 2024
Hi Christine,We're delighted to hear that you received a friendly greeting after a long day of travel. Providing a warm welcome to our guests is important to us, and we're glad we could make your arrival a pleasant one. Thank you for your feedback, and we hope the rest of your stay was just as enjoyable.

2/10 Terribile

Robin

Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 25 apr 2024
Dear Guest,We are sad to see this rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Eccellente

Andrew

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room had a small odor
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 18 mar 2024
Hi Andrew,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. Your concerns have been noted and forwarded to our team for improvement. Our team strives to exceed your expectations and looks forward to you in the future.

8/10 Buono

Daryl, Laredo

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
was decent, friendly staff, breakfast was meh, need water available
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 17 mar 2024
Hi Daryl,We're glad you found our staff friendly, but we apologize for the breakfast and water availability issues. Your feedback is valued, and we'll work on improving it. Thanks for letting us know, and we hope to welcome you back for a better experience. Let us know how we can help further!

6/10 Soddisfacente

Daryl

Soggiorno di 4 notti a marzo 2024
Risposta di Sophia CSR, il giorno 5 apr 2024
Hi Daryl,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 Eccellente

Alejandro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great price
Risposta di Sophia CSR, il giorno 13 mar 2024
Hi Alejandro,Thank you for your feedback and for acknowledging our competitive pricing. We're delighted you found value in our offerings. If you have any additional comments or suggestions to share, please feel free to let us know. We're committed to providing you with an even better experience in the future. Your support is much appreciated!

10/10 Eccellente

George, Port Saint Lucie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
For the price it was so inexpensive for the area and I sleep incredibly well...I like the fan noise.....water was HOT and I could adjust and flowed well .......quiet and good work area....Its not the Ritz but a real deal and worked well.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 12 mar 2024
Hi George,We're thrilled to hear that you found value in your stay with us and enjoyed a comfortable night's sleep! Our team is glad that you appreciated the amenities like the fan noise, hot water, and a quiet work area. Providing affordable accommodations without compromising on quality is a priority for us. We look forward to welcoming you back for another great experience in the future!

2/10 Terribile

Olga

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was on the line for an 1 hour waiting for answer to get a shuttle. Nobody answered. I paid $60 for 5-minute drive for Uber. This is totally insane! Horrible experience!
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 12 mar 2024
Hi Olga,Our team apologizes for the unacceptable experience you had with our shuttle service and the lengthy wait time for assistance. Your time and convenience are important to us, and we regret the inconvenience and frustration this caused. We understand your disappointment and frustration with the situation. Rest assured, we'll investigate this matter thoroughly to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your patience as we work to make improvements.

4/10 Scarso

Michele

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 12 mar 2024
Hi Michele,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

8/10 Buono

Carolyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 7 mar 2024
Hi Carolyn,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Eccellente

Raymond

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything went quickly.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 3 mar 2024
Hi Raymond,We appreciate your feedback and are glad to hear that our service was efficient. Our team is dedicated to providing prompt and effective solutions to our customers' needs. If there are any areas where you feel we could improve further, please don't hesitate to let us know. Thank you for choosing us!

10/10 Eccellente

James

Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 21 mar 2024
Hi James,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Eccellente

Michael

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Safe and staff was very pleasant
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 27 feb 2024
Hi Michael,We're delighted to hear that you felt safe during your stay and that our staff provided pleasant service. Ensuring your comfort and well-being is our top priority, and we appreciate your positive feedback. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Buono

Watana, Winnsboro

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the price ( room,Transportation from and to DFW Airport, plus breakfast ) that a good deal.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 27 feb 2024
Hi Watana,We're glad to hear that you found our package deal to be a good value! Providing affordable accommodations, transportation, and breakfast is our goal, and we're pleased that it met your expectations. We appreciate your business and look forward to welcoming you back in the future!

8/10 Buono

Adrian

Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 21 mar 2024
Hi Adrian,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

4/10 Scarso

Christine, Ironwood

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Website said free shuttle and hours… I called for pick up times and they said no shuttle service in the afternoons. I could have chose 20 other hotels with free shuttle service nearby but, I was stuck paying 25. Not happy. Then our first room smelled and had stained linen. The front desk moved us to a cleaner room.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 21 feb 2024
Hi Christine,We apologize for the inconvenience regarding the discrepancy in shuttle service availability and the initial room condition. Your feedback is valuable, and we're taking steps to ensure accurate information is provided and maintain the highest standards of cleanliness. Please accept our sincere apologies for falling short of your expectations, and we appreciate your understanding as we strive to improve our services.

10/10 Eccellente

Michelle

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is clean. However, on the 2nd floor smells (cigarettes and skunk) awful. I'm thankful that my non-smoking room smells better and it is very clean. Suggestion, maybe put all the non-smoking rooms on the same floor or hallway, so I don’t have to walk through of hallway that smells like smoke.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 11 feb 2024
Hi Michelle,We're pleased to hear that your non-smoking room met your expectations in terms of cleanliness. We apologize for the inconvenience caused by the odor on the 2nd floor. Your suggestion to allocate all non-smoking rooms to the same floor or hallway is noted, and we'll certainly consider it for future improvements. Thank you for bringing this to our attention, and we appreciate your understanding.

2/10 Terribile

Stephen

Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 21 mar 2024
Hi Stephen,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
staff was great, place quite and clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 7 feb 2024
Hi Joseph,Thank you for your positive feedback! We're delighted to hear that you found our staff great and the place quiet and clean. Providing excellent service and a comfortable environment are our top priorities. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Walk to your Favorite Restaurant
Not the closest Hotel to the Convention Center, but within walking Distance @ 2mi, but a 3minute walk to 6 restaurants
Soggiorno di 2 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 1 feb 2024
Dear Guest,Thank you for choosing our hotel and sharing your experience. We're pleased to hear our location, though not the closest to the Convention Center, was still convenient with a 3-minute walk to six restaurants. Your feedback is valuable, and we're glad you found our proximity to dining options favorable. We look forward to hosting you again and appreciate your patronage.

10/10 Eccellente

Patricia

Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 21 mar 2024
Hi Patricia,Your flawless 5-rating is greatly appreciated! Your contentment is our top priority, and we're absolutely delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Room was clean, bed was maybe new, but poor quality, sheets & blanket were also low quality.
Soggiorno di 3 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 1 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear you found the room clean. We apologize if the bed and linens did not meet your expectations, and we appreciate your input. Your comments are valuable, and we'll use them to enhance our guest experience. We hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Eccellente

Menakshy

Soggiorno di 3 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 21 mar 2024
Hi Menakshy,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Eccellente

Isaias

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 1 feb 2024
Dear Guest,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

8/10 Buono

Braeden

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 28 gen 2024
Hi Braeden,We appreciate your feedback with a 4 rating. Your satisfaction is important to us, and we're dedicated to continuous improvement. If there are specific aspects that fell short of expectations, please share details so we can address them and ensure a better experience in the future. Thank you for choosing us, and we look forward to exceeding your expectations on your next stay.

8/10 Buono

Kenneth

Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 28 gen 2024
Hi Kenneth,Thank you for taking the time to provide feedback with an 8 rating. We value your input and are committed to enhancing our services. If there are specific areas where we can improve, please share details so we can better meet your expectations in the future. Your satisfaction is our priority, and we hope to exceed your expectations on your next visit.

8/10 Buono

Lauren

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great staff
My flight was cancelled at DFW so i was stranded overnight in Dallas. I checked hotels.com and found this reasonably priced hitel. The hotel is undergoing upgrades. It was very clean. The staff was wonderful. I will stay here next time im stranded
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 28 gen 2024
Hi Lauren,We're sorry to hear about your flight cancellation but glad you found our hotel in your time of need. Thank you for recognizing our cleanliness, ongoing upgrades, and the wonderful staff. We appreciate your positive feedback and look forward to welcoming you back for a comfortable stay during your next visit. Safe travels!

10/10 Eccellente

Jenifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We checked in after midnight. The staff was very friendly.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 24 gen 2024
Hi Jenifer,Thank you for your positive feedback! We're delighted to hear that our staff was friendly during your late check-in. Your satisfaction is important to us, and we look forward to providing you with excellent service on future visits. Thank you for choosing us for your stay!

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 24 gen 2024
Hi Jennifer,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

10/10 Eccellente

Sonia

Mi è piaciuto: Pulizia
Soggiorno di 3 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 23 gen 2024
Hi Sonia,We appreciate your rating and review. Receiving an astonishing 5-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

8/10 Buono

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 21 gen 2024
Hi Richard,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

10/10 Eccellente

Maria O.

Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 7 feb 2024
Hi Maria,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.