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Recensioni per Central Heritage Resort & Spa, Darjeeling

4 out of 5
Central Heritage Resort & Spa, Darjeeling
Robertson Road,The mall, Darjeeling, West Bengal

Recensioni

6,0
Valutazione di 10 - Eccellente. 2 su 22 recensioni" "
Valutazione di 8 - Buono. 6 su 22 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 22 recensioni" "
Valutazione di 4 - Scarso. 6 su 22 recensioni" "
Valutazione di 2 - Terribile. 3 su 22 recensioni" "

6,2/10

Pulizia

6,6/10

Personale e servizio

10/10

Servizi

5,6/10

Condizioni e dotazioni della struttura

Recensioni

8/10 Buono

Utsha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2021

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was large and comfortable. Only drawback was the number of flights of stairs necessary to get to it. Hotel was very convenient to get to the Mall and it was on a road that transport could drive up to the front door which is often not the case with other hotels in Darjeeling.
Soggiorno di 4 notti a marzo 2019

6/10 Soddisfacente

Alison

The staff at the hotel were delightful but the hotel was a lot more tired than it appeared in the photographs and the bar/ lobby area were cold (Darjeeling is chilly in November). The mattress was saggy and all the furnishings have seen better days. It was clean and the shower had hot water. We stayed in the annexe, not much of a view, but on a clear day there is a good view from the dining/function room. Good central location. WiFi was hot and miss and even when a hit it was very slow
Soggiorno di 4 notti a novembre 2018

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stunning views but a bit dated
Very authentic old lodge in Darjeeling. It is not full of mod cons but our room had spectacular views.

2/10 Terribile

LALIT

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fake hotel--To be avoided
The hotel has near zero WiFi, the rooms are very bad. The shown in picture was different from what offered. As it was in an adjacent connected old building, far left down the second basement. The hot water is, actually cold water. I will never recommend it to anybody in my life.

8/10 Buono

David

Mi è piaciuto: Personale e servizio e comfort della camera
Good value for money with excellent views
The hotel is a heritage site so it is understandable that it does look a little worn. However, it was a pleasant stay

6/10 Soddisfacente

Alexander, københavn

Mi è piaciuto: Comfort della camera
Fin lokation, men hotellet har brug for renovering
Fin lokation, men hotellet har brug for renovering for at åbne sin potentiale.
Soggiorno di 2 notti a marzo 2018

8/10 Buono

sharmila

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Alison

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2018

4/10 Scarso

disappointed, London

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don't stay here
The staff are hard work. Checked in just after midnight and the night clerk was just weird. All we needed was to check in but it just seemed to take forever. Booked a car with the hotel to take us to Bagdogra airport the day before we left. The gentleman behind the front desk said he'd booked it and we paid. He put the cash in his inside pocket and the next day the car wasn't booked! Had to be re booked last minute. They dried sheets and towels on the roof, we could see this from a near by cafe, called Glenary's which I would highly recommend by the way. 3 story building all the same company. Bar, cafe and restaurant, ate in all 3 and good safe food. Back to the hotel, lock on my door didn't work one day, staff went into the room next door and then came out of my room, there was a secret connection to the rooms that they wouldn't show me. To be clear it was not a connecting room so no idea how they got in but left me sleeping with one eye open.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

2/10 Terribile

Badri sandhya, Coimbatore

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Don't Go.
Carpet smells of 100 year dirt. Room stinks of cigarette smoke. Toilets were dirty. Staff showed the club room category as well, which was not better. On top this, when I wanted to vacate and go to a nearby hotel the Manger charged Rs. 400 for just 2kms.
Dirty toilets.

2/10 Terribile

Dhananjay, Mumbai

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Misleading Photos and worst Rooms
The hotel is no more associated with Fortune Group though it boosts the emblem of Fortune at its door, on the cutlery. I had booked standard room and was given the room in the building opposite to main hotel which didn't had any ventilation, window (the window which was there was having a wall in front of it in proximity of one feet) and was having a nagging sound of boiler when we checked in. I was told that I had booked a standard room, so the congusted room with sound of boiler (which was really irritating) would need to be borne by us from 6 am to 9 am and from 6 pm to 9 pm. After lot of protest and persuasion for almost an hour, and complaining about the sound of the boiler, no ventilation I was given another room (which was a higher class room). I had booked the room for 4 nights and really repent now for spending Rs. 6K plus on this hopeless hotel which didn't even has a sensitivity to accept that each room must have a ventilation and shouldn't be having a constant nagging sound of boiler for 6 hours a day. Another classic example of apathy of the staff was that every day at the breakfast the table linen on the table was dirty and inspite of requesting the staff for changing the same (as it was bearing marks of last night's dinner lol), the staff was ridiculously reluctant to even acknowledge it and change it. Inspite of the hotel being no more associated with Fortune group I don't understand how one can have Fortune Group emblem used.

4/10 Scarso

Georgina, Windsor, Canada

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awful , not worth the money
Had an awful experience. First of all, Expedia messed up by not cancelling our reservation and booking us into a place last minute. Then we got there to a tiny room with awful hygiene. We asked to move to their other location which was riddled with bugs and to our surprise, mice. Only good thing was after asking repeatedly if we could have a room on a higher floor, they moved us for one night. I will NEVER stay there again , and what an awful experience with Expedia

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good location but not good value for money
We stayed for one night at the Central Heritage in Darjeeling, our last night before returning to Germany. For the price, we expected better. The room was very dirty, especially the bathroom. Breakfast was very stale and not tasty. Staff was very inefficient. This would all be OK if it was a budget priced hotel but at the price we paid we definetely were dissapointed. If you are budgeting for a 3-4 star hotel stay somewhere else.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura

6/10 Soddisfacente

Sreedhara, Bangalore

Location is the King.
Great Location. Walking distance to the Mall and other shopping areas.

4/10 Scarso

anirban

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not satisfied
Uncomfortable damp room. Very cold toilet. Except for the electric blanket nothing was good about this hotel. Definitely avoidable

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
No recommend
It is located near Glenary,s however we couldn't see mountain properly even though we stayed in sweet room. We couldn't open curtain due to a building opposite of our windows. Further more, reception desk staff were rude and blunt way.

10/10 Eccellente

must stay, singh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Exeptionl.best place to stay at the heart of place
Relaxing cmfratble n refreshing place to stay Attractive interior makes u to stay more

6/10 Soddisfacente

G, England

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Good location, spacious rooms
February trip, lovely room suite with anteroom space for luggage and a dresser. Bathroom had a bad smell of stale bathroom air which needed airing out, and the worst part was being so cold! Our room was large and spacious but had only a small 3 bar plug-in heater, and there were no others available. We were lent 2 electric hot water bottles though, and the shower was very hot and powerful when the hot water was turned on (btw 6-9am and 6-9pm though you can ask for it at other times - they're politely clear about the timing). Staff were very helpful with booking taxis to the airport and quick with room service/housekeeping etc so would recommend it for warmer weather. Or be tougher than we were!

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
部屋は広かったですが、暖房は小さなヒーター一台で２月のダージリンの気候では室内でも結構寒いです。 あと、お湯がたぶん朝の数時間しか使えません。朝はタイガーヒルに行ったりで、時間が合わず、冬に冷たいシャワーしか浴びられませんでした。