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Recensioni per AmericInn by Wyndham Johnston Des Moines

2.5 out of 5
AmericInn by Wyndham Johnston Des Moines
5050 Merle Hay Road, Johnston, IA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 338 su 888 recensioni" "
Valutazione di 8 - Buono. 295 su 888 recensioni" "
Valutazione di 6 - Soddisfacente. 150 su 888 recensioni" "
Valutazione di 4 - Scarso. 77 su 888 recensioni" "
Valutazione di 2 - Terribile. 28 su 888 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Chris

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Service Representative, il giorno 2 mag 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us. We hope to see you again in the future.

10/10 Eccellente

Denice

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Service Representative, il giorno 2 mag 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay with us! Hope to see you again!

10/10 Eccellente

Tamara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable and close to God and shopping.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Service Representative, il giorno 2 mag 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again!

8/10 Buono

Everett

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We enjoyed the fact that it was easy to get to right off the interstate, but you have to drive through a car dealership parking lot to get to it! The one thing we did not like about this particular motel was although the breakfast was somewhat hot and plentiful, they are not diabetic friendly at all! When asked about certain things such as sugar free syrup for the waffles, or anything else sugar free they just look at you like your some kind of freak! Other than that it is a great place to stay!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Service Representative, il giorno 25 apr 2024
Thank you for your feedback! I am delighted to hear that you were able to enjoy your stay with us! I would like to offer my sincerest apologies for not being very diabetic friendly. We will change that, I am sorry to hear that our staff looked at you that way. We sincerely hope to see you again in the future.

10/10 Eccellente

pam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to find and easy parking. Room was very clean. Beds comfortable. Breakfast was good. Front desk and breakfast crew were very customer service oriented. Would stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Representative, il giorno 25 apr 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your stay and that you were able to enjoy our amenities. I am also happy to hear that our staff made you feel welcome! We hope to see you again!

6/10 Soddisfacente

Sasikumar

Mi è piaciuto: Servizi
Staff allocated unclean room and then another room for which access keys did not work. Had to climb down a floor every time to the reception because of this
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Representative, il giorno 4 apr 2024
My sincerest apologies for the inconveniences you experienced during your recent stay with us. Please rest assured that we have reached out to housekeeping to ensure that this does not happen again.

10/10 Eccellente

Sasikumar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Value for money
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Service Representative, il giorno 4 apr 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you again!

6/10 Soddisfacente

Irene

Viaggio di lavoro
My room had a lovely view of the pool. The property is older but fairly well maintained.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Representative, il giorno 27 mar 2024
Thank you for your feedback! I would like to apologize for any inconvenience you may have experienced. We hope to see you again!

6/10 Soddisfacente

Nancy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The room was pretty dirty when we arrived, recepricles and outlets were loose from Walls and baseboards were loose too, which although not seeing any makes me nervous about things crawling through. There was no screen on window. I have a baby and four year old twins With me. I expected better from a hundred dollar hotel. The hot breakfast was very tasty.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Representative, il giorno 26 mar 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. Thank you for bringing these issues to our attention. I would like to reassure you that they are being fixed as we speak. We sincerely hope to see you again.

10/10 Eccellente

luis Alberto

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent team members. Nice breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Representative, il giorno 20 mar 2024
Thank you for your feedback and your kind words! I will share your comments with the staff who will be as pleased as I am to hear.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A-1
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Representative, il giorno 15 mar 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the near future!

4/10 Scarso

Mark

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Service Representative, il giorno 7 mar 2024
Thank you for your feedback. I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. We hope to see you again!

8/10 Buono

John

Mi è piaciuto: Personale e servizio
Just Ok
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Representative, il giorno 7 mar 2024
Thank you for your feedback! I would like to apologize for any inconvenience that you may have experienced during your recent stay. We sincerely hope to see you again!

10/10 Eccellente

Anthony

High value
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Representative, il giorno 7 mar 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us and I would also like to thank you for the books as well! We hope to see you again!

8/10 Buono

Bruce

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Representative, il giorno 27 mar 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay! We hope to see you again!

10/10 Eccellente

Lalinne

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We like the hot breakfast of making your own waffles, sausage, eggs, and biscuits and gravy. It was nice to have orange juice, coffee, and teas too. Since we're in a time crunch, we like the convenience of NOT having to find breakfast elsewhere.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Representative, il giorno 7 mar 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! It was wonderful meeting you! We hope to see you again!

10/10 Eccellente

Corwin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Pleasant staff and nice room
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Representative, il giorno 23 feb 2024
Thank you for your feedback! It was wonderful meeting you. I am delighted to hear that you enjoyed your stay with us and hope to see you again!

8/10 Buono

Wally

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large rooms, clean. No elevator, so you must travel light. Nice breakfast. Woukd stay again
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Representative, il giorno 23 feb 2024
I am delighted to hear that you enjoyed your stay with us! I do apologize for not having an elevator.

2/10 Terribile

Kim

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was dirty, curtains and chair were soiled. Won’t stay again
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Representative, il giorno 13 feb 2024
Thank you for your feedback. I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us! I have reached out to the staff in regards to these issues and we are correcting them as we speak.

10/10 Eccellente

Kathryn

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Easy check-in process and the staff is great. Breakfast served has hot and cold options which was a nice surprise as well. Overal, I am very impressed with this hotel and staff.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Representative, il giorno 7 feb 2024
Thank you for your feedback! I am delighted to hear that your stay was an enjoyable one. I am also very happy to hear that you enjoyed breakfast. I will pass on your comments to our who will likewise be delighted! We hope to see you again in the future should your travels return you Johnston, IA again!

10/10 Eccellente

ALONSO

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and welcoming
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 31 gen 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Representative, il giorno 29 gen 2024
Thank you for your feedback! I am happy to hear that you enjoyed your stay with us! I would like to apologize for any inconveniences that you may have experienced during your recent stay as well. We hope to see you again in the future.

8/10 Buono

Andrea

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 29 gen 2024
I am delighted to hear that you enjoyed your recent stay with us! I hope to see you again in the near future!

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked last second to stop, sleep, and leave, and it was very nice. Checked in after midnight with friendly staff. Breakfast was typical fare. Overall very happy with the choice to stay here. If you're looking for a reasonably priced night or two in Des Moines, you can book with a high degree of confidence that you'll find great value here.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 26 gen 2024
Thank you for your feedback! We are truly delighted to hear that you enjoyed your stay with us! We hope to see you again should your travels bring you back to Johnston again!

8/10 Buono

Jon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Good
I have stayed here many times. Close to restaurants. Clean, heat works well, good water pressure. Breakfast is very good, the usual, waffles, sausage, eggs, b&g, cereal, breads and fruit.
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Representative, il giorno 25 gen 2024
Thank you for your feedback! We are delighted to hear that you enjoyed your stay with us once again. We look forward to seeing you again next time your in town. Have a wonderful day!

2/10 Terribile

Chaya

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 25 gen 2024
I would like to offer my sincerest apologies for the inconveniences you may have experienced during your recent stay with us. We hope to see you again.

8/10 Buono

jim

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Value
I booked this for the inexpensive price. That considered 8/10. Nothing special but the value was good.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 26 gen 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! We hope to see you again!

10/10 Eccellente

Franchesca, Des Moines

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 25 gen 2024
Thank you for your feedback! We hope to see you again should your travels return you to Johnston again.

6/10 Soddisfacente

Barry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bored in Johnson
Everything was great until we had no TV for the last day and a half. Very long day without TV and so cold outside could not do anything.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 25 gen 2024
I would like to offer my sincerest apologies for the inconveniences you experienced during your recent stay. We hope you will consider staying with us again.

10/10 Eccellente

Barry

Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Representative, il giorno 15 gen 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We look forward to seeing you again should your travels return you to Johnston again!

10/10 Eccellente

Dean

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 13 gen 2024
Thank you for your feedback! We are delighted to hear that you enjoyed your recent stay with us! Hope to see you again in the future!

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always appreciate staying at this place each year I travel to Rapid City for wrestling.
Risposta di Guest Service Representative, il giorno 13 gen 2024
It was wonderful having you stay with us as always! We look forward to seeing you next year!

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay.
Risposta di Guest Service Representative, il giorno 13 gen 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We sincerely hope to see you again soon!

2/10 Terribile

lori

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I didn't like anything about this property. I will never stay there again. Cold air poured in around the window, I couldn't charge my phone, the TV didn't work.
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Representative, il giorno 13 gen 2024
I would like to offer my sincerest apologies for the inconveniences you experienced during your stay! I have reached out to maintenance and they are currently fixing these issues as we speak!

4/10 Scarso

Wayne L Decker Decker Tractor

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 13 gen 2024
I would like to offer my sincerest apologies for the inconveniences that you experienced during your recent stay with us!

10/10 Eccellente

Kory

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beat my expectations
The room was clean, the bed comfortable and the water hot. Also a solid breakfast! Was a welcome surprise for the low cost. Came away impressed and would definitely stay again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Representative, il giorno 13 gen 2024
It was wonderful having you stay with us! We are delighted to hear that you enjoyed your stay! Hope to see you again!

10/10 Eccellente

Julie

Risposta di Guest Service Representative, il giorno 13 gen 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again!

10/10 Eccellente

Connie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Stay At Americinn Inn
Great Breakfast, Clean Rooms. Asked to be on the 1st floor and you made that possible.
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Service Representative, il giorno 13 gen 2024
I am delighted to hear that we were able to accommodate your request and that you enjoyed your stay! We hope to see you again!

4/10 Scarso

Julia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our room was not cleaned in the 3 days we stayed there. We didn't get clean towels or our beds made. I asked at the desk and they said they were down to one housekeeper, but that doesn't excuse a basic service that you pay for.
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Service Representative, il giorno 13 gen 2024
I would like to offer my sincerest apologies for the inconveniences that you experienced during your recent stay.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Service Representative, il giorno 13 gen 2024
We are delighted to hear that you enjoyed your recent stay with us! Hope to see you again soon!

10/10 Eccellente

Jose, Bellevue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services, il giorno 26 dic 2023
Thanks for the review. We hope to serve you again soon.

2/10 Terribile

Jake

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Mouse droppings in my room. Upgraded room had a cockroach wandering.
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Service Representative, il giorno 21 dic 2023
Thank you for your feedback. I would like to offer my sincerest apologies for the inconveniences you experienced during your recent stay. I would like to reassure you that we have had an exterminator out to the property and they do come on a regular basis. We hope to see you again.

10/10 Eccellente

Keith

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No clear entrance driveway
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Representative, il giorno 21 dic 2023
Thank you for your feedback! I do agree that it is a little tricky locating the hotel. I am however glad that this did not deter you from being able to enjoy your recent stay with us! Hope to see you again!

6/10 Soddisfacente

Alliyah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Honestly this is a solid hotel if you’re looking for to stay a night or two in the Des Moines/Johnston area. The only thing is it just needs to be updated would be nice if it also included a hot tub in the pool area, besides that can’t complain a very solid hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Representative, il giorno 21 dic 2023
Thank you for feedback! I am happy to hear that you were able to enjoy your stay with us even without a hot tub. We hope to see you again in the future!

10/10 Eccellente

Jon

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Excellent
Clean, quiet, comfortable. Will stay again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Representative, il giorno 21 dic 2023
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! Hope to see you again soon!

8/10 Buono

Andie

Mi è piaciuto: Pulizia e personale e servizio
The room itself was recently redone and was nice- comfortable and quiet. I always appreciate when the sink and the toilet/shower are separated. My biggest complaint was that the lighting in the bathroom area was dim and hard to do makeup under. The hallways and common areas had not been redone, but they were clean and comfortable anyways. The breakfast was really good- they made sure things were ready for us early since our team had to leave really early in the morning. They had the exact same things every day, which I appreciated knowing what to expect. There were dogs, which I was expecting to be a nuisance, but I never heard them once I was inside my room. You could hear some barking in the halls, but that was it. The hotel just happened to be in a kind of awkward spot where there were a lot of people hanging around outside (hotel guest just smoking? Random people? Who knows.) I was traveling with students (ages 14-18) and I did not really feel comfortable having them out and about in common areas.
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Service Representative, il giorno 15 dic 2023
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! I will have maintenance look into the lighting issue in the rooms. I would like to offer my sincerest apologies that the smokers outside caused you discomfort. We hope to see you again!

10/10 Eccellente

Kelly

Viaggio con la famiglia
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Representative, il giorno 13 dic 2023
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again should your travels return you to Johnston, IA.

8/10 Buono

Alejandra

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Representative, il giorno 13 dic 2023
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again soon!

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The only thing that I wish that it had was a hot tub. Other than that, it was perfect for our stay visiting family
Risposta di Guest Service Representative, il giorno 13 feb 2024
I am truly delighted to hear that you and your family enjoyed your stay with us! We sincerely hope to see you again in the future should your travels bring you to Johnston again!

10/10 Eccellente

William

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasantly surprised! Hard to beat for the price! Nice rooms with decent amenities! Big TV in room! Breakfast had decent selection. I will definitely stay again!
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Representative, il giorno 8 dic 2023
I am delighted to hear that you truly enjoyed your stay and the amenities that we have to offer! We enjoyed having you as our guest! We look forward to seeing you again!