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Recensioni per Hampton Inn & Suites Des Moines Downtown

2.5 out of 5
Hampton Inn & Suites Des Moines Downtown
120 Sw Water St, Des Moines, IA

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 589 su 1000 recensioni" "
Valutazione di 8 - Buono. 268 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 80 su 1000 recensioni" "
Valutazione di 4 - Scarso. 37 su 1000 recensioni" "
Valutazione di 2 - Terribile. 26 su 1000 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Eliana Lorenzi, il giorno 19 apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

2/10 Terribile

kayla

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Breakfast was absolutely terrible! Our rom which the employee told us was the best room in the hotel was on the 6th floor, the patio door wouldn’t lock so we were left with no sleep due to our children in the room and making sure they didn’t wonder out there. We called the front desk to get the lock fixed and nobody ever showed up. The dust cobwebs around the room were everywhere and the bed and pillows were so flat and uncomfortable. I reached out to see what Dan be done and of course still no response! Other’s rooms were so humid water was literally dripping down the walls. We didn’t dare go in the pool the water was so cloudy it undoubtedly needed treated. There wasn’t a single smell of chlorine anywhere near that pool like one would expect for a public pool.
Soggiorno di 1 notte ad aprile 2024
Risposta di Eliana Lorenzi, il giorno 19 apr 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel. Please note we have emailed Jeff an updated folio a few days ago.

8/10 Buono

Megan R, Ankeny

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved the area. A simple walk to area bars and restaurants.
Soggiorno di 1 notte ad aprile 2024
Risposta di Eliana Lorenzi, il giorno 15 apr 2024
Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

10/10 Eccellente

Kylie

Viaggio di gruppo, Viaggio di coppia
Very clean and nice hotel! Staff all friendly and great breakfast! This wasn’t our first stay at this hotel and won’t be our last!
Soggiorno di 1 notte ad aprile 2024
Risposta di Eliana Lorenzi, il giorno 12 apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Eccellente

Emily

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean rooms, kids enjoyed continental breakfast, quiet
Soggiorno di 1 notte ad aprile 2024
Risposta di Eliana Lorenzi, il giorno 5 apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Eccellente

Sarah

Soggiorno di 1 notte ad aprile 2024
Risposta di Eliana Lorenzi, il giorno 29 apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Eccellente

Linda

Soggiorno di 1 notte a marzo 2024
Risposta di Eliana Lorenzi, il giorno 15 apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Eccellente

Brian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
River view was very nice, could see the capital building and other parts of downtown.
Soggiorno di 1 notte a marzo 2024
Risposta di Eliana Lorenzi, il giorno 25 mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 Buono

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in
Soggiorno di 1 notte a marzo 2024
Risposta di Eliana Lorenzi, il giorno 22 mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

2/10 Terribile

Jeffrey

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Eliana Lorenzi, il giorno 22 mar 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel.

10/10 Eccellente

SHANE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location!
Soggiorno di 1 notte a marzo 2024
Risposta di Eliana Lorenzi, il giorno 19 mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Eccellente

Meghan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Na
Soggiorno di 2 notti a marzo 2024
Risposta di Eliana Lorenzi, il giorno 18 mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 Buono

Miranda

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
.
Soggiorno di 2 notti a marzo 2024
Risposta di Eliana Lorenzi, il giorno 18 mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

10/10 Eccellente

Mary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely stay. As expected.
Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 4 mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Eccellente

Christian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My wife said it was the nicest hotel we've had in 26 years after just 5 minutes.
Soggiorno di 1 notte a febbraio 2024
Risposta di Eliana Lorenzi, il giorno 15 feb 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 Buono

Stacia

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Eliana Lorenzi, il giorno 10 feb 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Doug

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Eliana Lorenzi, il giorno 2 feb 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

paul

Soggiorno di 1 notte a gennaio 2024
Risposta di Eliana Lorenzi, il giorno 30 gen 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was all good.
Soggiorno di 1 notte a gennaio 2024
Risposta di Eliana Lorenzi, il giorno 29 gen 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you during your next visit to Des Moines!

6/10 Soddisfacente

Esther

Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 29 gen 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

6/10 Soddisfacente

Byron

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
There was a weird lingering smell in the hallways which seemed to follow into the actual hotel room. Makes me question the cleanliness of the entire room. On the plus side, the hotel was quiet and the staff was great. This location is also within walking distance to tons of restaurants and bars.
Soggiorno di 2 notti a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 5 gen 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize about the smell. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Sherry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel was near the event. However, there was no shuttle service. Additionally, the pool and hot tub were closed for repair.
Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 19 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal. We look forward to seeing you during your next visit to Des Moines!

6/10 Soddisfacente

Adam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Pools down
If your pool is down. Please reach out prior to the stay. My kids were heartbroken
Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 19 dic 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations when it came to the pool being down. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel.On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider the Hampton Inn & Suites Downtown Des Moines on your next visit to town so we can deliver the guests experience you deserve.

10/10 Eccellente

Kurt

Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 10 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Rich

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 9 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Paul

Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 9 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice river front property. walking distance to Principal park and court Ave. friendly helpful staff
Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 7 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Booked for the pool/hot tub and could not use
We were attending an event downtown Des Moines and even though we live about 40 minutes away, we decided it might be fun to have a night at a hotel, so we could go swimming and use the hot tub. After we checked in, we were told the pool and hot tub were not functioning. The whole point of us paying for a hotel, was to use the pool. They stated we could walk about a block away to use the pool of another hotel. It was about 35 degrees outside. The idea of walking in my flip flops and a swimsuit to use the pool of a different hotel, in the cold and all the way back with a wet swimsuit, did not sound appealing. Then we thought, ok…we will watch some TV to kill time before the event and then the TV was not working and we had to contact maintenance. They were on top of getting that taken care of, but annoying none the less. This is not the first time we have stayed at a Hampton, only to have no access to the pool and hot tub. I feel if hotels know that the pool and hot tub are not available for use, they need to contact the hotel guests, ahead of check-in, to let them know and give guests the option of canceling the reservation, finding a new hotel or have the hotel offer a discount for lack of advertised amenities. Because I booked my stay through Hotels versus the hotel directly, the hotel did not provide any resolution and were dismissive of our concerns, with an “oh well, too bad for you” attitude and a statement of “we will tell our manager.” I have not heard from the manger.
Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 7 dic 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations when it came to the pool and hot tub, I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We hope to see you again whenever your travels bring you back to Des Moines.

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay
Great location for our trip. Front desk was helpful and friendly. Room was just as pictured. Breakfast was an added bonus.
Soggiorno di 1 notte a dicembre 2023
Risposta di Eliana Lorenzi, il giorno 7 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Bob

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Staff was very helpful and friendly. Room was clean. Tv only had 2 channels that worked and the reason we picked your hotel was to allow our grandsons to swim. Pool was out of order. Told to walk (outside in 25 temp) to neighboring hotel to use their pool. We did. Their pool was freezing. Water temp was below 60. Then had to walk back to our hotel in wet suits. 😒
Soggiorno di 2 notti a novembre 2023
Risposta di Eliana Lorenzi, il giorno 28 nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Ryan

Soggiorno di 1 notte a novembre 2023
Risposta di Eliana Lorenzi, il giorno 19 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Fran

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to downtown.
Soggiorno di 1 notte a novembre 2023
Risposta di Eliana Lorenzi, il giorno 20 nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Joshua

Soggiorno di 2 notti a novembre 2023
Risposta di Eliana Lorenzi, il giorno 7 dic 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out 5. scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e personale e servizio
Not great
When we arrived the key makers were down. The workers were real nice and you could hear they were on speaker phone trying to get some help. We checked in and the maid let us in. We were in our room for a bit and someone tried to get in. It was a maid, but it was still a little alarming. We were able to get keys before we left for dinner and concert. When we got back though, the keys would not let us and others back into the hotel. We were able to get in. We tried to use a Hilton gift card to buy some drinks at their concession. They said they do not take the gift card even though they are owned by Hilton. In the morning, the shower was in rough shape and had not been cleaned out. I assume that may have been why maid was trying to get back in previous day maybe. Hotel has potential to be nice, but we had a great trip but will definitely stay somewhere else next time we have an event at Wells Fargo.
Soggiorno di 1 notte a novembre 2023
Risposta di Hampton Inn & Suites, il giorno 6 nov 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy!I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Hampton Inn & Suites, il giorno 6 nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Alexandria

Soggiorno di 1 notte a novembre 2023
Risposta di Eliana Lorenzi, il giorno 28 nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Donna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Hampton Inn & Suites, il giorno 6 nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Dominic

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel in great location. Only downside was some difficulty of access due to road work
Soggiorno di 5 notti a ottobre 2023
Risposta di Eliana Lorenzi, il giorno 26 ott 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Rose, Ely

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A great place to sleep, quiet and comfortable. Convenient to our activities downtown, and easy to check in. Breakfast was early and good. Our only complaint would be a minor one, the front desk staff did her job, but had no people skills. It was awkward, but everything else was fantastic, so not a huge deal.
Soggiorno di 1 notte a ottobre 2023
Risposta di Eliana Lorenzi, il giorno 16 ott 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Denise

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Eliana Lorenzi, il giorno 14 ott 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hot tub time machine
Everything was great except the hot tub wasn’t working so they gave us access to the hotel next to them to use their hot tub, but that also wasn’t working.
Soggiorno di 1 notte a ottobre 2023
Risposta di Eliana Lorenzi, il giorno 12 ott 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each and every guest enjoys their stay and leave happy! I sincerely apologies that we did not meet your expectations when it came to the hot tub. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Patricia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was very nice and clean. Quiet. Convenient parking. Good breakfast.
Soggiorno di 1 notte a ottobre 2023
Risposta di Eliana Lorenzi, il giorno 12 ott 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Julie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic!
Soggiorno di 1 notte a ottobre 2023
Risposta di Eliana Lorenzi, il giorno 4 ott 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy. Your 5 out of 5 shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Denise

Soggiorno di 1 notte a ottobre 2023
Risposta di Eliana Lorenzi, il giorno 26 ott 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your 5 out of 5 shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Jared

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful. I loved the close parking to the hotel, it was very quick and convenient.
Soggiorno di 1 notte a settembre 2023
Risposta di Eliana Lorenzi, il giorno 29 set 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Daniel, Dakota Dunes

Soggiorno di 2 notti a settembre 2023
Risposta di Eliana Lorenzi, il giorno 14 ott 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy!We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Doug

Soggiorno di 1 notte ad aprile 2023
Risposta di Eliana Lorenzi, il giorno 22 set 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Bill

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is perfect for down town Des Moines.
Soggiorno di 2 notti a settembre 2023
Risposta di Eliana Lorenzi, il giorno 22 set 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Eccellente

Richard

Soggiorno di 1 notte a settembre 2023
Risposta di Eliana Lorenzi, il giorno 18 set 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Buono

Erica

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
We paid the extreme cost so we were close to everything and that was wonderful. The room was dirty. Hair in sink and carpet was ripped and really needed a shampooer to it. My kids socks were black after being on carpet. The pull out couch was horrible. If you like to sleep with stained mattress and a bar in your back. Then sleep on that one. Breakfast was great and staff was nice. Can’t say I will stay there again.
Soggiorno di 1 notte ad agosto 2023
Risposta di Eliana Lorenzi, il giorno 14 set 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We look forward to seeing you during your next visit to Des Moines!