Hello Lwza, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - TROY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you for your perfect rating, Orly. The staff at the RED ROOF INN DETROIT - TROY and I were screaming in excitement when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hi Selesa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Detroit - Troy with us. It was so rewarding to see that we earned your 5/5 score with our staff's openness and energy. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Dear Brittany,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Detroit - Troy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the mattress did not meet your expectations and the other concerns you listed is truly regrettable. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, your feedback is important to us as we continuously make changes to improve the guest experience in our hotel.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Christina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Troy and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Leo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - TROY. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the lack of cleanliness of the bathroom floor and the lack of towels. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Constance,Thank you for your review following your stay at RED ROOF INN DETROIT - TROY. While I am happy that you were satisfied with the room, it saddens us to know that you had a less than ideal stay with us. You stated that the disabled key card, your encounter with the staff and the other listed issues hindered your stay. This is not the ideal experience we strive to provide our guests, so I have shared your comments with management.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Dear Steve,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - TROY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, you were pleased with our location and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Dear Kyle,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Detroit - Troy. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our good customer service. You indicated that you were unsatisfied with the stained comforter, burn on sheet and gap under door. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next.Sincerely,ChirellRediResponse Specialist

안녕하세요 경님 잠시 시간을 내어 설문조사를 완료해 주셔서 감사합니다. RED ROOF INN DETROIT - TROY의 직원과 숙박 후 1/5 점수에 감사드립니다. 앞으로는 설문조사에 의견을 추가하여 우리가 잘하고 있는 부분과 개선할 수 있는 부분을 알려주시기 바랍니다. 모든 고객에게 깨끗하고 편안하며 가치 기반의 숙박을 제공하기 위해 노력하고 있으므로 귀하의 피드백은 매우 중요합니다.다음번 숙박 시, 저희 호텔에 투숙하는 동안 문제가 발생할 경우, 즉시 프론트 데스크에 연락해 주시기 바랍니다. 그러면 저희가 귀하의 만족을 보장하기 위해 문제를 처리할 수 있습니다. 다시 한 번 감사드리며 다음 여행에도 다시 방문해 주시기를 바랍니다!감사합니다,라툰데빨간지붕경영Redi응답 전문가

Thank you for taking a moment to leave a review, Tashawna. The staff and I at the Red Roof Inn Detroit - Troy were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn Detroit - Troy were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Red Roof Management