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Recensioni per Roberts Riverwalk Urban Resort Hotel

2.5 out of 5
Roberts Riverwalk Urban Resort Hotel
1000 River Place Dr, Detroit, MI

Recensioni

5,6
Valutazione di 10 - Eccellente. 122 su 1001 recensioni" "
Valutazione di 8 - Buono. 225 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 231 su 1001 recensioni" "
Valutazione di 4 - Scarso. 158 su 1001 recensioni" "
Valutazione di 2 - Terribile. 265 su 1001 recensioni" "

6,2/10

Pulizia

6,2/10

Personale e servizio

5,4/10

Condizioni e dotazioni della struttura

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo rapporto qualitá prezzo
Posto vecchiotto, per chi apprezza il vintage è comunque un'esperienza simpatica, il personale è ok, un po' svampito ma ok, non devono avere un grandissimo giro diciamo.. i punti a favore sono sicuramente la vista e le finestre enormi in camera, il letto comodo e il fatto che è abbastanza in centro. A sfavore, fa un po' freddo, è un po' rumoroso e la colazione ( a pagamento) costa molto e non è all'altezza!
Soggiorno di 1 notte a ottobre 2017

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don't let the view fool you, Pass on this hotel,
Yes, the view from the RiverWalk is lovely. Service and property are below sub-par. We waited 45 min in line to check in, multiple parties had issues as the hotel seems confused about amounts to charge if you are a hotels.com customer. A lady in line said that the check in and check out process is always terrible there. We did not stay at the property because the air-conditioners were not working. Hotels.com processed a refund the next day, but we have been waiting on the hotel to process a refund of less that $50 for over 6mths.
Soggiorno di 1 notte ad agosto 2018

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
It was nice interior but could use updating. Staff was friendly and brought us a roll away bed. Also contacted another room with radio on (loud) at 1am. Dislike-walls were thin, rooms on the chilly side until the heat kicked in. Hallways were cold. No “do not disturb” signs. No hotel or TV information in the room. No curtains in the bathrooms as it could possible to see into from another room. Didn’t have any issues with parking. Right on the riverfront which would nice during summer to walk around. Walking distance to a few places to eat which were really good. Don’t come expecting high end service as you get what you pay for.
Soggiorno di 2 notti a novembre 2018

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Took one hour and 45 minutes to get in room. Booked 2 months in advance and said they did not have a room. Assigned me a room that was storage Then upgraded me to a suite. NO HEAT. Room was nice but COLD Several guest had no heat!
Soggiorno di 1 notte a ottobre 2018

2/10 Terribile

John B

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Management issues at Roberts Riverwalk
This was terrible experience. There was no hot water during the entire seven day stay despite assurances that the problem would be remedied soon. We had to change rooms because the first room was uninhabitable and should not have been rented. There was a "resort" fee added to the bill that was not properly described at check-in. All in all, although the hotel is a nice facility, it was a terrible experience.
Soggiorno di 7 notti a ottobre 2018

2/10 Terribile

Waylon, Sault Ste Marie

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Check in was a nightmare and took way too long telling me a owed money when I paid in full month's ago. No heat in the rooms, tv was blurry, no one tells you anything upon check in like there is a restaurant or anything really that a normal hotel front desk tells you. Plus a resort fee !!! In Detroit let that sink in for min... For the price of this terrible hotel just spend more to stay at Greek town or better yet don't go to Detroit
Soggiorno di 1 notte a ottobre 2018

4/10 Scarso

Bethany

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
I paid money for that?
We stayed at Roberts River walk Detroit MI so we could attend the Sunday Night last football field at Ford Field. Our room was still not available when we left to go to game at 6:30pm. We had to get ready in my sister in laws room. When we got back at 12:30am and went to our room, we discovered that the toilet wasn't working and had to be moved to another room (how did house keeping miss that?). They specifically asked at check in (which took 40 minutes), 'You booked through a 3rd party, didn't you?' I was very disappointed.
Soggiorno di 1 notte a settembre 2018

4/10 Scarso

Vicki

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perhaps the hotel is normally of higher quality, but during their renovations the room was very uncomfortable. Additionally, it was clear that the room I was placed in had not been used or cleaned in some time. Lastly, it took nearly a full hour in line for check-in before I was able to get keys to my room (I was only the fifth person in line on Saturday afternoon). If you purchase an upgrade to a river-front room, this location may be worth the cost. Otherwise, save the money and find another hotel.
Soggiorno di 2 notti a settembre 2018

2/10 Terribile

M, 01610

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
broken glass in parking lot took hours for water in shower to drain not enough electrical plugs road to hotel in poor condition not enough towels no extra rolls of toilet paper no tissues wifi and tv reception poor dark hallways
Soggiorno di 1 notte a settembre 2018

4/10 Scarso

Meegan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don't do it!!
It was probably the worst place I had ever stayed! No air conditioning, VERY rude manager (I actually felt awful for the employees trying their best), and the place is soo run down!
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Everything was terrible! Hotel is very old and everything in it is old or very cheap. We have a “suite”, it just means they crammed a loveseat in the room. Getting a room with air conditioning is a 50/50 gamble. In the room: no hand towels, no Kleenex, no drinking cups, minimal coffee maker but no coffee, no cups, no sugar, no creamer, stir sticks, every time you leave the room your key entry won’t work. No working phone in the room. Room is very damp and we haven’t even taken a shower, no exhaust in the bathroom, and the overhead fixture is now only an exposed bulb. Check in is not until 4pm, no exceptions!!!! This was the worst experience regarding a hotel and we are in our late 60’s. Highly recommend you don’t stay here or in this bad section of Detroit.
Soggiorno di 1 notte a settembre 2018

2/10 Terribile

Miranda, Lansing, MI

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
This was one of the worst experiences I have ever had at a hotel. We arrived at 1:30 to check in, the front desk said the system was down after waiting for an hour so she handed out numbers for people. Her shift ended and a new worker came in and had no difficulties with the system. However, the first lady didn't tell him about the 8 other people in line, we ended up waiting a total of 3 hours to check in. The room was dirty, service was terrible. They handed out duplicated keys for rooms so people were walking into other people's rooms - two people got robbed while we were there. They handed out a parking pass and said "it's not safe but here you go." I would not recommend this hotel to anyone.
Soggiorno di 1 notte a settembre 2018

4/10 Scarso

Steve, Ontario, Canada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Computer system was down during peak check in time on Saturday afternoon. People were lined up out the door waiting to check in. Took about 1.5 hrs. Hotel also processed a $100 incidental charge on my credit card that I had to call and have a credit issued. Beautiful facility, hope they can overcome these operational issues. Staff were holding up quite well despite the enormous stress of the situation.
Soggiorno di 1 notte a settembre 2018

2/10 Terribile

Jamie, Toledo, Ohio

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
We arrived at 3:30pm for check-in and waited two hours in line before we were able to check-in. There was one employee working the front desk until 4:15pm. We were told the room had no a/c. This would not have been a problem as it was a cold day, however our room was on the first floor near the hotel entrance, so noise and safety were an issue while having the windows open. We requested a different room but were told they were booked full. In order to try to get another room they would have to cancel our current reservation and we would have to try to call to get another. We had already waited for two hours and had no choice but to take it. The employee commented he knew there was gong to be long check in processes because he had looked ahead on the schedule and saw how booked the hotel was. Sounds like terrible management. They left their two employees out to the wolves. Everyone was complaining. Our room didn’t have a/c nor a remote control for the television. There was a used condom behind one of the night stands which was only found looking for the television remote. There is also an $18 fee for the pool etc that was not mentioned on Expedia.
Soggiorno di 1 notte a settembre 2018

8/10 Buono

Viaggiatore verificato

Roberts hotel review
Suite was large and airy. Lots of windows. Staff was friendly. Great views of the river. Pool was clean.
Soggiorno di 1 notte ad agosto 2018

4/10 Scarso

PeggyGray, Forest Park, IL

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
It's An Older Huge Piece Of Property.It Has Large Rooms Which Needs A lot Of Updates. It Has Good Bones. I Can Tell It Was Really Grand In Years Gone By. It Can Be Grand Again. And The Beauty Of It Also Is The Riverfront Is Right Outside Your Window, If You Have A Room On The East Side Of The Building. Or You Can Walk Out The Door, Find A Seat And Enjoy The View. Did I Mention, That Canada Is Across The Way. My Opinion, The Owner Of This Gold Mine Needs The Right Investors, Who Are Willing To Go All In, To Make This Place Grand Again. They Need A Large Staff, With A lot Of Experience In Hospitality. This Place Is Too Massive To Only Have A Skeleton Crew! The People That's Hired To Make Sure The Air Is Running Properly! Unfortunately, I Had To Go To Another Hotel. Because The Ceiling In My Run Was Leaking.so I Was Disappointed, Hot and Tired. I Did Get My Refund Right Away. Thank You! Lastly With All That Said, I Will Not Bash This Hotel. I Believe It Still Has Many Years To Be Great! And Offer A Really Nice Place To Stay. Things Need To Be Put In Place To Bring This Into A Reality (Fruition). If I Had The Money Right Now, I Would Love To Buy It. Before I Checked Out, I Was Thinking About How I Would Decorate. I Would Blend In The Nostalgia Of This Place In A Fresh Look. Each Floor Wood Have A Different Theme With Nice Colors And Décor. I Would Take Out (Urban) And Replace It With Grand! That's The Level In Which This Property Should Be Envisioned....
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
The Room was horriblr but had a good view, Phone did not work, chair looked like a angry tiger had clawed it
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

kevin

Will never stay there again
I was not satisfied with the room it was not clean . The bathroom had a used towels on the sink when we got there , and a used tiowel was laying on the bed .
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

sai venkatesh

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst maintenance & response.Highly Not recommend
Worst maintenance and response. Highly Not recommended
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Roxanne, Sault Ste. Marie, ONTARIO

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Very deceiving place. Was very dirty. Beds were very uncomfortable. ABSOLUTELY NO AIR CONDITIONING!! They offered to give us 2 fans in exchange. The rugs were very dirty and nasty. Our bathroom was a mess, with garbage still laying around, clearly the rugs were not vacuumed. Our tub would not drain, and also back washed with all sorts of nasty hair filling our tub. My daughter and husband have suffered bed bug bites. ABSOLUTELY NO WIFI in the hotel, except in the lobby. Very poor and deceiving place, yet they want you to pay a RESORT FEE, which in very fine print does it state they want 18 dollars per person.......Was very upsetting for my family. When asked if we can have our money returned, we were told to call the toll free number and that it would be days before we get anything returned to us. I have yet to write a letter to the Better Business Bureau to have this hotels operating license revoked......What a freaken terrible joke this place really is!!!! PLEASE do not stay here.......terrible, terrible, terrible
Soggiorno di 1 notte ad agosto 2018

4/10 Scarso

Marsha

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
PLace Needs Work
I think the Hotel some day will be a nice place to stay but they are in Renoivations - Air Conditioning did NOT work in 75% of the rooms - We had to pay an $18.00 charge for a Pool - Conventions and another fee that would not be happening there in the shape of the Hotel - They booked double people in rooms which got a little scary If the Management will work harder and get more completed it will be good - Now it is not worth the stay
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The Shining (for real)
Basically the hotel in The Shining, had no air conditioning, no towels, bar was always closed, TV's didn't work, phones to call the front desk were broke, everything was either broken or missing. When we checked in there was a sign that said back in 5 min, next day back in 30, when they did show up the girl said don't answer the door if somebody knocks, call the front desk first to see if it's legit, check your toilets and faucets to see if they work, cops knocked on our door when we got to the room, couldn't call the desk cause phone was broke, used my cell, said somebody smelled weed, he was gonna bust the door down, found out it was the people 5 doors down and they we're bringing the drug dogs in, it was 90 degrees in our room and had to open the windows just to breath, bed sheets were the only thing semi- clean in the hotel. I booked this hotel cause it looked historical and was by the riverwalk. But the riverwalk was the only good thing about this hotel. The worst hotel I've ever been to in my entire life. I would have rather slept outside and possibly have gotten robbed. They said they were fixing to do a 5 million dollar rennovation ...yeah 5 million wouldn't even fix the plumbing and air conditioning in this building. or replace the carpet and clean this place. When I finally got towels so we could shower, another guest said "oh u got towels!" ..."we couldn't get any so we used our bed sheets."...stay away from this place, I'm sure it's haunted too.
Soggiorno di 2 notti ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Jute

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The TV did not work, some lamps did not work, the tub was dirty, house keeping did not leave new towels but took the dirty one and when the air-condition came on it was so loud that it woke me up every time. I spoke with six staff about my issues and nobody seem to care. Not one issue was resolved.
Soggiorno di 2 notti ad agosto 2018

2/10 Terribile

Scott

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The place is a joke. Room wasn't ready until after 7pm. There were 30 of us waiting on our rooms.
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

David

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
This a place with a lot of character and potential
Quiet comfortable room with a great bed. A few maintenance items needed attention (bath tub spout, bathroom door handle, filter for air conditioner) and a few amenities where lacking (cups for enjoying the in-room coffee, only one bar of soap for shower and sink, and no shampoo).
Soggiorno di 2 notti ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dont do it
Its sad really. This building has so much potential. When we got to the hotel we waited almost an hour to check in, which I was willing to give a pass at since it seemed like there was some huge mixup that had some rooms double booked leaving guests walking in on occupied rooms and having people be walked in on. That sucks. HOWEVER after reading other review, this happens all the time there!!! When we got to the room, it was nice, a lot of windows that were all wide open because of the no AC, which just left room for the giant man eating spider and hornets nest we found inside the room. My wife had to scrub the tv remote with hot water and soap because we felt dirty just looking at it. I honestly thought about leaving but i didnt want to lose my money. Ive honestly still been trying to figure out how to get reimbursed for this. Nice view though. Along the river walk which is nice, because youll want to get out of the hotel.
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Eugene, Detroit, mi

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Terrible stay.
It was a terrible experience overall. No air conditioning so the staff brought fans. Did not have access to bar as advertised. No cups in the room no ice in the ice maker. Worst of all their was a huge water leave above the shower the leaked tremendously when the room above took a shower. I had to use our towels to keeps the floor dry after almost falling. I will never stay here again.
Soggiorno di 1 notte ad agosto 2018

4/10 Scarso

Esha

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great but I will not return I will not recommend it either but it is nice on the River
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

Mandy, Weedsport, NY

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This is an older hotel, and it shows. The staff was very pleasant and accommodating to every request, but starting with only two small pillows on a king size bed, broken ice makers, no cups, was a tad frustrating to start out. The room was clean, just older, and the view was amazing! We did pay $18 for the "resort fee", which includes use of the outdoor pool (we did not swim but it looked very nice) and parking. Expedia says it's per person, but they only charged one fee. Overall it was a decent stay, but they need some serious updating and the staff seems to be working on very minimal supplies.
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Love the location Didn't like the slow check-in Also no cups in room and bathroom light didn't work. TV got poor reception
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

Kelly

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2018

6/10 Soddisfacente

Rocketbob, Jericho Vermont

Mi è piaciuto: Personale e servizio
Upon arrival I was told there would be no air-conditioning in our room on a 88 degree day. A huge concert was booked at Detroit's Ford field for that upcoming evening, so the hotel was sold-out with guest planning to attend the concert. Needless to say, there was a long line in the lobby of disgruntled pre-booked people upon finding out there was no air conditioning. The manager of the hotel was no where to be seen (seemingly hiding) and left the two ladies at the front desk to take the heat of the angry patrons. One of the front desk ladies-Jenelle (if I spelled her name correctly), handled the situation with style and grace and I would suggest her as the new Manager of the hotel. If I owned a hotel I would only hope to have a few people like her on hand. Being a traveler who has seen just about every kind of hotel situation, I informed people coming in to the parking lot of her situation and reminded them to be patient and kind with her. This hotel has great potential and breathtaking view from the Riverwalk in Detroit. With the right people running it, this hotel could be a star in Detroit.
Soggiorno di 1 notte ad agosto 2018

4/10 Scarso

Brett, Ann Arbor, MI

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The lobby was about 85 degrees when I walked in. The desk attendant and a member of the cleaning staff were having a conversation when I approached and she told me to wait while they finished their conversation for several minutes. Another member of the cleaning staff walked up to the desk holding various cases of empty beer cans from a party the night before. A second front desk attendant waved over a maintenance man and asked him to go to a room to see whether or not it had working air conditioning. Half of the sconces in the hallway were missing and there were bare light bulbs. When I got to my room it was also 80+ degrees. I checked the thermostat and saw that it had been set to HEAT even though it was the middle of a heat wave in the summer. There was a blanket crumpled up on an ottoman with someone's hair tie on it. The bed only had two small pillows. Outlet covers were broken off the wall and laying on the floor behind the bedside tables. The shower curtain had mildew on it. I'd imagine the river view from the rooms on the front of the building is very nice but my room faced a large black wall about 5 feet away.
Soggiorno di 3 notti ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2018

10/10 Eccellente

Willie

Great Hotel
It was amazing
Soggiorno di 1 notte ad agosto 2018

8/10 Buono

Scott, Detroit

Mi è piaciuto: Personale e servizio e comfort della camera
The employees were friendly and very accommodating during my stay. The property is somewhat kept up well, but could use some touchups. The surprise "resort fee" of $18 and a $100 deposit created a bad taste in my mouth, but I probably didn't read the fine print while booking. I would stay there again if I needed to be in that specific area for a weekend.
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Insane ... & unsafe.
BEWARE!!!
Soggiorno di 3 notti ad agosto 2018

6/10 Soddisfacente

jae, Manhattan Beach California

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Hotel and room was very hot. The internet didn’t work. TV didn’t work. Room service bothere’s you even though you have on the do not disturb sign on. . Beautiful hotel building. Just under the wrong ownership
Soggiorno di 2 notti ad agosto 2018

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location & neigborhood are surprisingly good. This building is not well maintained and the staff is not trained to give good service.
Soggiorno di 2 notti ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Didn’t even have room ready when we checked in. Towels were everywhere and bed wasn’t made
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Kevin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Riverwalk Conditions Horrible; Do NOT STAY
This was our second stay at the Riverwalk hotel in the past three years. This most recent trip in August 2018 was for the Kenny Chesney concert at Ford Field. I was completely appalled at the conditions at the hotel after we got settled in. To begin, the line to check-in was a 30-45 minute wait and the lobby staff does nothing to expedite the process—extremely slow. The room had no air conditioning, despite the hotel saying it does. Room temperature after we got back from the concert was 82*. We had Lorenzo from the desk come up to inspect and could not offer any suggestions to us and we left as it was just too hot to sleep. I contacted the hotel for one week (each day) for a refund and all I got was a runaround. Manager ‘never’ there to talk to or call me back. I contacted the BBB and filed a complaint. Even hotels.com could not reach a manager to discuss our conditions. Do Not Stay! Hotel is a disgrace and should be condemned by the city for poor conditions.
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Cornelius

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Keep Looking
This hotel is currently undergoing "renovations." Upon check-in we were told that the rooms were very warm, at which point we were taken up to the room to see whether or not we would want to bear the warmth. After deciding that we would indeed stay, we were told that we could not get a room key until 4pm which is the check-in time (mind you it was 3:50p at this point). So we sat down in the lobby for ten minutes until 4p, at which point we all went back to the room and settled in. The room was very unkept, dusty and outdated! We never received the towels that we needed from housekeeping who avoided our calls. Some of the outlets in the room did not work. Of course the air-conditioning did not work, so they had a small fan in the room to keep it somewhat cool. There were dozens of unhappy guests awaiting check-in well after 5pm, who I assume were going to the same concert as I, clearly late for the concert. I would strongly NOT recommend this hotel as somewhere to stay, save yourself some time and peace of mind!
Soggiorno di 1 notte ad agosto 2018

4/10 Scarso

George

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Don’t be fooled by the pics
Wife and I went down for a quick getaway and concert with some friends. I saw the waterfront pic and location to to ford field and thought it would be perfect! I was wrong! Got there at 3:40 was told I couldn’t check in until 4, no biggie concert started at 7:30 so we went to grab a bite cake back in an hour to a line wrapped around the lobby! With NO air!! Apparently everyone thought this was a real resort and decided to stay that night! One of the receptionist was doing her best to get people checked in, the other one I don’t know what the hell she was doing, she kept leaving and taking people to their room to see if their air was working because apparently some rooms where out and others wasn’t I’m thinking are you two the only employees in this huge hotel? Then she was answering all types of customer service questions from random people instead of directing them to get at the need of the line??? Everyone was hot sweating irritated and many canceled right there on the spot! This went in for another hour and 15 minutes when we finally checked in it was 6:30 no time to wind down have a drink or anything, we had to get ready for the concert and get into the Crazy Detroit traffic we ended up being 45 minutes late to the concert. The room was okay the power on one side didn’t work so we had to move the iron to the other there was no board to use. There was a charge for microwave and an additional one for a fridge the restaurant in the hotel was not open! Bad experience
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Tina

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Didn't end up staying.
Soggiorno di 1 notte ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Soggiorno di 2 notti ad agosto 2018

4/10 Scarso

Mimi, Washington DC

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very old hotel. Carpet as you enter is filthy. Understaffed. Old computers and printers for check in. Long line for check in. Good location.
Soggiorno di 1 notte ad agosto 2018