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Recensioni per Holiday Inn & Suites Dubai Festival City, an IHG Hotel

Holiday Inn & Suites Dubai Festival City, an IHG Hotel
Gateway Avenue, Festival City, Dubai

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 255 su 369 recensioni" "
Valutazione di 8 - Buono. 87 su 369 recensioni" "
Valutazione di 6 - Soddisfacente. 10 su 369 recensioni" "
Valutazione di 4 - Scarso. 8 su 369 recensioni" "
Valutazione di 2 - Terribile. 9 su 369 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

9,2/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Francesco Giovanni

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Vacanza relax a Dubai
Ottima posizione. Hotel pulito, ottima colazione e servizi e personale gentile disponibile e impeccabile. Accanto ad un grande mall. Consigliatissimo.
Soggiorno di 4 notti a maggio 2023
Risposta di Holiday Inn & Suites Dubai Festival City, il giorno 22 mag 2023
Dear Francesco Giovanni,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

8/10 Buono

Dario

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Cortesia, comfort, ma cambiate il lavello!
Hotel comodo con l'aeroporto, ben curato negli spazi comuni e nella camera di ampie dimensioni. Avevo comunicato alla prenotazione che sarebbe stata la conclusione della mia luna di miele, ed abbiamo trovato una piacevole composizione sul letto con una camera vista baia e Burj Khalifa. Staff molto cortese e disponibile. Unica nota negativa, il lavello della camera era visibilmente rovinato, sbeccato e con pezzi di stucco che si staccavano. Decisamente una caduta di stile, visto il livello ottimo del resto della camera.
Lavello incriminato
Vista dalla camera, peccato per il tempo
Soggiorno di 1 notte a gennaio 2023
Risposta di Holiday Inn & Suites Dubai Festival City, il giorno 14 gen 2023
Thank you for your feedback and we apologize for the issue that you encountered during your stay, the remark will be escalated to the relevant department for it to be fixed. We look forward to welcoming you again.

10/10 Eccellente

Massimiliano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2019
Risposta di Pat, il giorno 25 apr 2019
Thank you so much for your positive rating of our hotel.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Patria Puyat General Manager

6/10 Soddisfacente

Viajante59, Roma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Too expensive for what it offers, too far from town. Unless you need to stay in this area (Festival city, airport) you will be much better off in town, which is 30km away. And price will be the same, or event better in town.
Soggiorno di 3 notti a ottobre 2018

10/10 Eccellente

Maha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything
Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 23 mag 2024
Dear Maha,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction. I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests. Warm regards, George Tawfik Assistant Front Office Manager

10/10 Eccellente

Sherry

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Vivek at reception and concierge was exceptionally polite and helpful. He bought our bags to our room at 2am with a cheerful smile after we’d had a very long flight…. He was pleasant!
Soggiorno di 2 notti ad aprile 2024
Risposta di George Tawfik , il giorno 23 mag 2024
Dear Sherry,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction. I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests. Warm regards, George Tawfik Assistant Front Office Manager

10/10 Eccellente

XING

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All
Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 30 apr 2024
Dear Xing,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 Buono

Omar

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good
Soggiorno di 7 notti ad aprile 2024
Risposta di George Tawfik , il giorno 30 apr 2024
Dear Omar,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 Buono

Sonja

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nah am Flughafen, die Lage war somit ideal bei den Flugausfällen nach dem Unwetter. Freundliches Personal, Buffet nichts besonderes, aber dafür kann man vom Hotel direkt zur Shopping Mall (Festival City).
Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 30 apr 2024
Dear Sonja,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 22 apr 2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Sam, Whitestone

Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 1 mag 2024
Dear Sam,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Amro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like all and thank you for a great service
Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 15 apr 2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Amro

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you for great service
Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 15 apr 2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 Terribile

Zlata

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di George Tawfik , il giorno 15 apr 2024
Dear Zlata,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Sarbjit

Mi è piaciuto: Pulizia e servizi
Close to airport and shopping
Soggiorno di 3 notti a marzo 2024
Risposta di George Tawfik , il giorno 1 apr 2024
Dear Sarbjit,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Harpreet

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
awesome
Soggiorno di 2 notti a marzo 2024
Risposta di George Tawfik , il giorno 29 mar 2024
Dear Harpeet,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Tobias, Gelnhausen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really enjoyed my stay at the Holiday Inn Festival city. A new hotel, very modern, very nice and spacious rooms. Staff Is very kind and helpful. I am handicapped, and the people did everything to make my stay as comfortable and easy as possible. Whole Hotel is wheelchair accessible. Restaurant is very good too. And the hotel has direct access to Festival City Mall. Not the biggest Mall in Dubai, but plenty of shops and restaurants. I didn't miss anything. Short Taxi ride from the airport, mazbe 15min. To Dubai city Mall / Burj Khalifa. I will come back!
Soggiorno di 4 notti a marzo 2024
Risposta di George Tawfik , il giorno 18 mar 2024
Dear Tobias,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Chintan Arvindbhai

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay with Holiday Inn Festival City was amazing! Very friendly staff and lovely food!
Soggiorno di 6 notti a febbraio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Chintan,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

JAMALUDEEN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Jamaludeen,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Welcoming Top Hotel
I can only give this hotel good recension,fantastic welcome professional and welcoming hospitality Great staff all over the hotel , good food and very good suites, Well done all Thanks Peter Ward
Soggiorno di 2 notti a gennaio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 Terribile

Ahmed

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Room was not clean, you can surface is not clean & stinky … room service clean rooms at 2 am so you cant sleep .. not recommended
Soggiorno di 3 notti a gennaio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Ahmed,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Ali

Viaggio con la famiglia
كنت حاجز غرفه بسريرين وتفاجأة انهم مجهزين غرفة بسرير واحد ، ويقول راح نظيف لج سرير ورفضت واصريت علي حجزي اللي انا دافعته مسبقاً ، بعد ماتللكك الموظف واخرني في استلام الغرفه
Soggiorno di 3 notti a gennaio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Ali,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Laith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 14 notti a dicembre 2023
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Laith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 Buono

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Tariq

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Tariq,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Tae Hyung

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff makes all the difference
Friendly staff in every step of the way, even after we had checked out.
Soggiorno di 2 notti a gennaio 2024
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Tae Hyung,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Sajith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a dicembre 2023
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Sajith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a dicembre 2023
Risposta di George Tawfik , il giorno 15 mar 2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

2/10 Terribile

Mohammad

Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Mohammad

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Would have been better if not used Hotels.com
Horrible experience at the check-in. I booked 8 rooms and the receptionist refused to check in one of my guests because I did not use his middle name in the booking. Hotels.com was also terrible. On their system, it says the tax rate is 7AED, I was charged 15 at the hotel.
Soggiorno di 3 notti a dicembre 2023
Risposta di Sayed , il giorno 25 dic 2023
sorry for the inconvenience,the feedback will be shared soon with the team

10/10 Eccellente

Rekha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Sung Jai

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
너무 좋았습니다
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Ravinder Bir

Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

WAEL, Halifax

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good hotel connected with the festival mall with cat walk which is very convenient
Soggiorno di 4 notti a novembre 2023
Risposta di Christian A., il giorno 30 nov 2023
We appreciate your feedback

8/10 Buono

Manfred

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good stay. Too expensive.
Soggiorno di 3 notti a novembre 2023
Risposta di Michelle Gabuyog , il giorno 21 nov 2023
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

2/10 Terribile

amer

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di George Tawfik , il giorno 22 nov 2023
Dear Amer,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

6/10 Soddisfacente

Julia Astrid

Soggiorno di 9 notti a ottobre 2023
Risposta di Holiday Inn Suites Dubai Festival City, il giorno 24 ott 2023
Dear Julia Astrid,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Helen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Young man on front counter
The young man on the front desk was very helpful and made my short stay feel special
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Suites Dubai Festival City, il giorno 14 ott 2023
Dear Helen,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Christian A., il giorno 12 ott 2023
Thank you for your valuable feedback

10/10 Eccellente

Fujita

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ショッピングモール隣接で、買い物に便利。スタッフも程よい距離感で接してくれる。部屋の広さも十分。広くはないがバスタブもあり寛げる。余計なサービスはなく、機能的で快適なビジネスホテル。 ベッドの隅にゴミが落ちたままだったので、清掃を徹底してもらえたら、言うことなしです。
Soggiorno di 1 notte a ottobre 2023
Risposta di Christan A., il giorno 10 ott 2023
Thank you for your feedback on your recent stay. We appreciate it and will use it to improve.We're glad you liked the hotel's location near the shopping mall and enjoyed the spacious room with a bathtub. We aim to provide a functional and comfortable experience for our guests.We apologize for the oversight with the trash and will address it with our housekeeping team to ensure better cleanliness in the future.We've noted your comments about the staff and will work on enhancing the guest experience to make you feel more welcome.Your feedback is valuable, and we hope you'll stay with us again. We'll strive to make your next visit even better. If you have more suggestions, please share them. Thank you for choosing our hotel.

8/10 Buono

Tommy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Christian A, il giorno 8 ott 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Eccellente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel for a stop over, close to the airport and linked to the Festival City Mall. The staff were all lovely.
Soggiorno di 3 notti a settembre 2023
Risposta di Christian A, il giorno 8 ott 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Soddisfacente

Mohamed

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Check in experience was bad, despite I came very early morning before the check in time but the staff was unprofessional and rude and let me set for 2 hours untill a freind called them after that they checked me in.
Soggiorno di 2 notti a settembre 2023
Risposta di Michelle Gabuyog , il giorno 1 ott 2023
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in. We strive to provide a welcoming and efficient check-in process for all our guests, and it's clear we fell short of our standards on this occasion.Your comments have been noted, and we will address this issue with our staff to ensure it doesn't happen again in the future. We truly value your input, and we hope to have the opportunity to make it up to you during your next stay with us.Thank you for choosing our hotel, and we look forward to serving you better in the future.

10/10 Eccellente

robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
none
Soggiorno di 3 notti a settembre 2023
Risposta di Ahmed Sayed , il giorno 22 set 2023
Thanks , the feedback much ppreciated

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Mini Vacation
Great mini-vacation for our family of four, Convenient location - connected to a mall (Dubai Festival City) with food court and restaurants as well as pharmacies and deserts, good breakfast buffet with made to order omelettes/ eggs. Starbucks mini outpost in the lobby area as well.
Soggiorno di 4 notti a settembre 2023
Risposta di Holiday Inn & Suites Dubai Festival City, il giorno 18 set 2023
Dear guest,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager"

8/10 Buono

Qiang

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
nothing special. holiday inn is holiday inn
Soggiorno di 3 notti a settembre 2023
Risposta di Michelle Gabuyog , il giorno 17 set 2023
Thank you for taking the time to share your thoughts on your recent stay with us at Holiday Inn. We appreciate your feedback and value your opinion.While we understand that our brand may have a consistent standard, we always aim to provide a comfortable and enjoyable experience for our guests. Your comments help us identify areas where we can improve and make your next visit even more special.If you have any specific suggestions or preferences that would enhance your stay in the future, please feel free to share them with us. We're here to ensure your stay meets and exceeds your expectations.

10/10 Eccellente

Kasper

Soggiorno di 1 notte a settembre 2023
Risposta di Michelle Gabuyog , il giorno 17 set 2023
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

10/10 Eccellente

Sebastian

Soggiorno di 4 notti ad agosto 2023
Risposta di Sayed , il giorno 29 ago 2023
Thanks for your feedback , the same will be shared with the team

10/10 Eccellente

Luciana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn & Suites Dubai Festival City, il giorno 16 ago 2023
Dear Guest ,Greetings From Holiday Inn & Suites Dubai Festival City, an IHG Hotel,We all thanked you for choosing us for your vacation and a thousand thanks for your trust and good reviews .We looking forward to welcome you hopefully very soon .

10/10 Eccellente

Murtaza

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a luglio 2023
Risposta di Holiday Inn & Suites Dubai Festival City, il giorno 10 ago 2023
Dear MurtazaThank you for your kind feedback and we look forward to future stay with us.